Thank you Krishna for taking your time to write us. It is difficult for Sandra to please all the people we receive, although I am sure, she makes a great effort to be friendly and attentive to everyone, and to give our guests all the information about our accommodation, such as contacting us if you need anything and still about our city. As for the ants attack you say you suffered, you were staying with us for 4 days and you didn't tell us anything. We estimate it was on the last day. We will take proper precautions. We wish you a great week and will always be welcome.

Thank you so much for your time and your testimony. It is very important for us to know what our guests appreciate most. It was a pleasure to welcome you and will always be welcome

We thank you, Jussi, for your review that took us by surprise. The apartment is new and everything inside as you could verify. However, we have already taken steps and verified that the smell must have come from the shower tray drain which has since been replaced. For that reason, we offer our apologies again and we will be pleased to welcome you on a future visit to Lisbon. Best regards Paula Ferreira

Thanks for taking the time to write your review. In fact it is true that the building next door is under construction, like much of the city of Lisbon, but it is not true that the works work on weekends and even less at 7 am. We apologize for the behavior of the other guests, but unfortunately we cannot walk around guarding them. We set the rules, publicize them and ask guests to abide by them. For us, unfortunately, whenever a guest disrespects the house and the other guests, it is double work because we have to remove curtains and rugs at the exit with extra costs and gives rise to reviews like yours without any fault. We have a picture of the lobby where you can see the stairs so customers are aware that the building has no elevator. However we have a diverse offer, for those who do not like to share the kitchen, you can book an apartment in full. Next time you come to Lisbon, we will be happy to welcome you to one of these apartments. You will always be welcome.

Thank you so much for your comment and for the time you spent. You will always be welcome and we hope to see you soon.

Thank you for your review, we were delighted to welcome you, and you are always welcome.

Большое вам спасибо за ваши показания. Всегда приятно знать, что нашим гостям понравилось оставаться в нашем жилье.