Dear Mrs. Esma,We regret that your experience did not meet your expectations.We will check all the aspects mentioned and assure you that we will do everything we can to improve them.We hope to see you again so that you can experience our usual high quality standards.Best regards,Hotel Real Palacio

Geachte Gast, Het was een waar genoegen om je mening en hoeveel u genoten van uw verblijf bij ons lezen. Wij zullen ervoor zorgen dat uw opmerkingen zullen worden doorgegeven aan ons team, die zullen blij zijn. Dank u voor de vermelding van de aspecten die, naar zijn mening, kan beter. Blijf met zekerheid dat deze in aanmerking worden genomen. Ik hoop je weer te zien, misschien bij een andere gelegenheid, naar een ander goed verblijf in het. Vriendelijke groeten, Noteren: Onze excuses voor eventuele fout die je zou kunnen vinden, maar aangezien onze nederlandse is helaas niet perfect, we hadden voor een vertaling programma te gebruiken voor onze reactie. Ana Cláudia Branco – Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for having left your feedback. We sincerely regret that your stay did not meet your expectations.and to that you feel that we do not deserve our 5-star rating but we will get your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances. Kind regards, Ana Cláudia Branco – Real Experience Manager

Geachte Gast, Onze excuses voor eventuele fout die je zou kunnen vinden, maar aangezien onze nederlandse is helaas niet perfect, we hadden voor een vertaling programma te gebruiken voor onze reactie. Het was een waar genoegen om je mening en hoeveel u genoten van uw verblijf bij ons lezen. Wij zullen ervoor zorgen dat uw opmerkingen zullen worden doorgegeven aan ons team, die zullen blij zijn. Dank u voor het verlaten van uw feedback over ons hotel en we hopen te kunnen om u weer van harte welkom binnenkort naar een andere goede ervaring. Vriendelijke groeten, Ana Cláudia Branco - Real Experience Manager

Geachte Gast, Onze excuses voor eventuele fout die je zou kunnen vinden, maar aangezien onze nederlandse is helaas niet perfect, we hadden voor een vertaling programma te gebruiken voor onze reactie. Het was een waar genoegen om je mening en hoeveel u genoten van uw verblijf bij ons lezen. Wij zullen ervoor zorgen dat uw opmerkingen zullen worden doorgegeven aan ons team, die zullen blij zijn. Dank u voor het verlaten van uw feedback over ons hotel en we hopen te kunnen om u weer van harte welkom binnenkort naar een andere goede ervaring. Vriendelijke groeten, Ana Cláudia Branco - Real Experience Manager

Dear Guest, First, i apologize for not answering in Dutch. We regret that your experience was not the perfect experience that we strive to provide to our Guests. Usually the comments about our Hotel are very positive. We look forward to welcoming you back hopefully for an improved experience. Kind regards, Ana Cláudia Branco Real Experience Manager

Geachte gast, Zeer waarderen uw commentaar, evenals de maximale score toegewezen aan ons hotel en onze service. Wij hopen u te mogen verwelkomen terug met de superieure kwaliteit die betrekking heeft naar ons hotel, evenals een van de andere Real Hotel Group. groet, Ana Cláudia Branco - Real Experience Manager

Geachte gast, Zeer waarderen uw commentaar, evenals de maximale score toegewezen aan ons hotel en onze service. Wij hopen u te mogen verwelkomen terug met de superieure kwaliteit die betrekking heeft naar ons hotel, evenals een van de andere Real Hotel Group. groet, Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Geachte gast, Wij waarderen uw positieve reactie. In feite, onze locatie is een van de sterke punten van ons hotel. Het is met trots dat wij rapporteren hun geluk voor uw verblijf bij ons. Hopelijk kan je weer snel te mogen verwelkomen. Met vriendelijke groet, Ana Cláudia Branco - Real Experience Manager

Geachte Gast, Het spijt ons dat je ervaring was niet onverdeeld positief. Wij werken dagelijks aan het welzijn van onze gasten en we hopen dat u de kans om onze kwaliteit te bewijzen in de nabije toekomst. groet, Ana Cláudia Branco – Real Experience Manager

Geachte Gast, Onze excuses voor eventuele fout die je zou kunnen vinden, maar aangezien onze nederlandse is helaas niet perfect, we hadden voor een vertaling programma te gebruiken voor onze reactie. Het was een waar genoegen om je mening en hoeveel u genoten van uw verblijf bij ons lezen. Wij zullen ervoor zorgen dat uw opmerkingen zullen worden doorgegeven aan ons team, die zullen blij zijn. Dank u voor het verlaten van uw feedback over ons hotel en we hopen te kunnen om u weer van harte welkom binnenkort naar een andere goede ervaring. Vriendelijke groeten, Ana Cláudia Branco – Real Experience Manager

Dear Mrs. Elaine,Thank you very much for your comments about our hotel, and we're very happy to hear that overall you enjoyed your stay with us.We endeavor to satisfy our guests' needs and promote their comfort and well-being. We would like to inform you that we have taken your comment into account and will do everything we can to improve and enhance your experience.We hope to welcome you back to our hotel soon.Best regards,Marta SousaGuest relations manager

Dear Mr. Noel,We sincerely regret that your experience was not the best one. Thank you for mentioning the commitment we make when a customer is dissatisfied with a situation.We hope that in spite those issues, we will still have you once more for an improved stay.Kind regards,Marta SousaGuest relations manager

Lieber Wolfgang,Vielen Dank, dass Sie unsere Lage als einen unserer besten Vorzüge erwähnen.In der Tat befindet sich unser Hotel in der Nähe der Metrostation, der Bushaltestelle für Touristen und des Einkaufszentrums El Corte Inglés. Es freut uns sehr, dass Sie einen so angenehmen Aufenthalt hatten und wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Marta SousaManagerin für Gästebetreuung

Dear Vanessa,Thank you so much for taking the time to leave us your kind comments.Its a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience.Thank you. It will certainly be very helpful for our future Guests.We look forward to your next visit to our Hotel.Best Regards,Marta SousaGuest relations manager

Dear Alex,Thank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very surprised that your score is not positive. Usually our guests praise our staff, the service and location. Kind Regards,Marta SousaGuest relations manager

Dear Mr. Linda,We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review.Kind regards,Marta SousaGuest relations manager

Estimado Sr. EstebanMuchas gracias por su opinión, que merece toda nuestra atención y que sin duda nos ayudará en la mejora continua que tanto defendemos.Lamentamos que su estancia en nuestro hotel no haya cumplido con sus expectativas, ya que una de nuestras principales misiones es ofrecer experiencias únicas a nuestros huéspedes.Revisaremos los aspectos mencionados y le aseguramos que haremos todo lo posible para mejorarlos.Esperamos poder darle la bienvenida de nuevo en nuestro Hotel.Reciba un cordial saludo,Marta SousaResponsable de Relaciones con los Huéspedes

Dear Guest,Thank you for your comment and opinion.Feedback from our guests is very important to us.We regret that the facts you mentioned had a negative impact on your experience with us. These were certainly one-off situations that should not be repeated. However, we assure you that we will check the aspects mentioned and do everything we can to improve them.We look forward to seeing you again for a more positive experience.Best regards,Marta SousaGuest relations manager

Lieber Farhad,Wir fühlen uns geschmeichelt über Ihren Kommentar und wissen ihn sehr zu schätzen.Mit besonderer Wertschätzung nehmen wir zur Kenntnis, wie sehr Sie Ihren Aufenthalt in unserem Hotel genossen haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Beste grüße,Marta SousaGuest Relations Manager

Dear Marsha, We're very pleased to hear that your stay went very well, and that's also due to the hard work we put in every day to provide the best standards for our customers. Thank you very much for giving us the maximum score. Best regards, Marta SousaGuest Relations Manager

Cher Monsieur Jean, Nous vous remercions pour votre commentaire, ainsi que pour la note maximale que vous nous avez attribuée.Nous nous réjouissons de vous accueillir à nouveau et nous ferons tout ce qui est en notre pouvoir pour que vous continuiez à bénéficier de la même expérience, selon les normes les plus élevées. Salutations distinguées.Marta SousaResponsable des relations avec les clients

Cara Sra. Barbara,Muito lhe agradecemos a pontuação máxima que atribuiu ao nosso Hotel e ao nosso serviço. Desejamos voltar a recebê-lo em breve com a qualidade habitual do nosso Hotel.Melhores cumprimentos,Marta SousaGuest relations manager

Dear Maiza, Thank you very much for giving us the maximum score. We're very pleased to hear that your stay went very well, and that's also due to the hard work we put in every day to provide the best standards for our customers. Best regards, Marta SousaGuest Relations Manager

Dear Mr. John,It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff.We will make sure that all of your comments are transmited to our team. They will be delighted.Thank you so much for leaving us your feedback. We look forward to welcoming you again!Kind regards,Marta SousaGuest relations manager

Cher Monsieur Paul, Nous vous remercions par avance d'avoir pris le temps de nous faire part de vos commentaires. En tant qu'hôtel Real Palacio, il est très important pour nous de savoir comment s'est déroulé votre séjour, et nous sommes très heureux que vous ayez apprécié notre petit cadeau. Si vous décidez de séjourner à nouveau chez nous, n'hésitez pas à me contacter pour que je puisse organiser votre réservation. Salutations distinguées, Marta SousaResponsable des relations avec les clients

Dear Mr. Peter,We are happy to learn that you have had a positive stay with us.We will share your positive opinion about the hotel in general.Please be assured that your other comments and suggestions will be taken into consideration and that we will do our best to improve wherever we can. Usually the friendliness of our team is praised by our guests but we will share your comment with our Front Office Manager.Thank you so much for your review and we look forward to welcoming you again, hopefully soon.Kind regards

Dear Mr. Markus,Thank you for the feedback. It’s always important to know our Guests opinion to maintain and improve our service every day.Our Guests' satisfaction is our main concern.We are delighted to know that you enjoyed your stay with us and we look forward to welcoming you again.Kind regards,

Caro Sr. Ederson,Ficamos felizes que o serviço de pequeno-almoço tenha sido do seu agrado.De facto, possuímos uma grande variedade de oferta que nos permite ir de encontro às preferências dos nossos Hóspedes e temos ainda uma equipa de profissionais de extrema qualidade que visam a satisfação plena dos nossos Hóspedes.Lamentamos contudo saber, que a sua experiencia não tenha corrido a 100% como esperou, no entanto informo que a sua avaliação será partilhada por todos, para melhorar-mos a cada dia.Melhores cumprimentos,

Dear Mr. Arnaldo,Thank you for the comment you left concerning our hotel. It will be very helpful to improve our daily service.Our hotel will be going under some renovations and one of these renovations is the wi-fi connection.We look forward to welcoming you again very soon in order to show you the new quality of our wi-fi connection and other enhancements made.Best Regards,Marta SousaCostumer experience manager

Dear Payal,It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon at the Real Palace.Kind regards,Marta SousaCustomer experience manager

Dear Mrs. Annetta,Thank you for the feedback.It’s always important to know our Guests opinion to maintain and improve our service every day.We're very glad to know that you enjoyed our service in general. Our Guests' satisfaction is our main concern.We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future at the Real Palace.Kind regards,Marta SousaCustomer experience manager

Dear Guest,We sincerely regret that your experience was good but not the perfect experience that we strive to provide to all of our Guests. These are a set of observations that happen very exceptionally. Usually the comments about our Hotel are very positive, especially the ones about the friendliness and helpfulness of our staff.Your comment will be shared with our team in order to analyze your suggestions and we assure you that we will do our utmost to improve.Thank you for leaving us your review and comments. We look forward to welcoming you again, hopefully soon!Kind regards,Marta SousaCustomer experience manager

Dear Emanuel,We are very happy to learn that you had such a great experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.Your feedback is very special to us because it shows that our goal was accomplished.We will continue to do all of our efforts to improve our service every day.We hope you stay with us again soon.Kind Regards,Marta Sousa Customer experience manager

Dear Taro,Thank you for the feedback. It’s always important to know our Guests opinion to maintain and improve our service every day.We're very glad to know that you enjoy our service in general. Our Guests' satisfaction is our main concern.Once again, we are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future.Kind regards,Marta Sousa Customer experience manager

Dear Russel, It’s always important to know our Guests feedback to maintain and improve our service every day. Our Guests' satisfaction is our main concern. We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again!Kind regards,Marta Sousa Customer experience manager

Dear DanielaThank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very surprised that your opinion is so negative. Usually our guests praise our staff, the service and location. Kind Regards,Marta SousaCustomer experience manager

Dear JoseThank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very suprised that your opinion is so negative. Usually our guests praise our staff, the service and location. We have a high standard quality and we are looking forward to an opportunity to show you this. Kind Regards,Marta SousaCustomer experience manager

お客様へ SHIMIZU,建設的なコメントとご評価をありがとうございます。私どもでのご滞在をお楽しみいただけたようで、大変嬉しく思っております。お客様のような厳しいお客様のおかげで、私たちはサービスを向上させ、期待以上のものを提供し続けることができるのです。またのお越しをお待ちしております。よろしくお願いいたします、Marta Sousaカスタマー・エクスペリエンス・マネージャー

Dear Don,We are very happy to learn that you had such a good experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness.Your comment is very special to us because it shows that our goal was accomplished.We hope you stay with us again soon.Kind Regards,Marta SousaCustomer experience manager

Dear Camila,Thank you so much for your positive review.Only demanding Guests like you allow us to improve our service and continue to exceed expectations.We look forward to welcoming you again, hopefully soon.Kind regardsMarta SousaCustomer experience manager

Estimada Patricia,Agradecemos su comentário positivo que será compartido com nuestro equipo.Es una felicidad ver que le gustó el desayno en nuestro hotel.Intentamos que haya siempre una grande diversidad de comidas y bebidas e garantizamos la mejor qualidad de los productos.Esperamos receberlo de nuevo los hoteles REAL.Saludos,Marta SousaCustomer experience manager

Dear Evelyn,Thank you for your feedback concerning your stay in our hotel.Probably some problem occurred, but we ensure that the maintenance department was informed and the problem was solved quickly.Thank you so much for your review.Kind regards,Marta SousaCustomer experience manager

Dear Guest,It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon at the Real Palácio.Kind regards,Marta SousaCustomer experience manager

Dear Guests,Thank you for the feedback! It’s always very important to know our Guests' feedback in order to maintain and improve our service every day.We are happy to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future!Kind regards,Marta SousaCustomer experience manager

Dear M. Marcelle,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear M. Christer,It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.We look forward to welcoming you again, hopefully soon at the Real Palácio.Kind regards,