Dear Astrid,We want to extend our gratitude for selecting Jupiter Lisboa Hotel.We're absolutely delighted to hear that you had a wonderful experience at our hotel and our facilities accomplished all your purposes.Your encouraging feedback is incredibly motivating and holds great significance for us.We are committed to consistently providing exceptional service to all our guests, and we look forward to serving you again in the future.Kindest Regards,

Dear Ashley,It is with a lot of pleasure that we received your kind words about our hotel.We would like to agree with you about our delightful breakfast.On behalf of whole team we hope to have the opportunity to welcome you again.Kind Regards

Beste Henk,Hartelijk dank voor uw opmerkingen na uw recente verblijf in het Jupiter Lisboa Hotel.We zijn blij dat je genoten hebt van onze accommodatie en faciliteiten.Bedankt voor het delen van uw mening over het barpersoneel, we zullen dit met het team delen en uitzoeken wat er is gebeurd, want over het algemeen hebben we erg goede feedback van henWe hopen u nog een keer te mogen verwelkomen voor een volgend verblijf.Met vriendelijke groetenCarla D.Gastrelaties

Sehr geehrter Frau Johannes,Vielen Dank, dass Sie sich für das Jupiter Lisboa Hotel entschieden haben und für die Zeit, die Sie damit verbracht haben, so positives Feedback zu teilen.Wir freuen uns zu wissen, wie sehr Sie Ihre Erfahrung genossen haben, insbesondere unser Frühstück, unsere Dienstleistungen an der Bar und die Unterkunft. Ich werde mit unserem Team Ihren motivierenden Kommentar darüber teilen.Wir danken Ihnen für alle Ihre Kommentare und werden uns mit denen befassen, mit denen Sie weniger zufrieden waren.Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu teilen, und wünschen Ihnen alles Gute.Mit freundlichen GrüßeCarla D.

Lieber Herr Danny, Herzliche Grüße vom Jupiter Lisboa Hotel Vielen Dank, dass Sie Ihre Meinung nach Ihrem letzten Aufenthalt im Hotel geteilt haben. Wir freuen uns sehr, dass Ihnen die Qualität des Frühstücks gefallen hat und Sie die Gelegenheit genutzt haben, sich auf der Dachterrasse zu entspannen. Das gesamte Hotelteam ist bestrebt, die Gäste willkommen zu heißen und ihnen das Gefühl zu geben, willkommen zu sein. Wir freuen uns über den sehr positiven Kommentar zu unserem Team, der uns sehr motiviert. In der Hoffnung, Sie wieder bei uns begrüßen zu dürfen, grüßen wir Sie herzlich.

Lieb Gerardus, Vielen Dank für Ihre Bewertung auf Expedia. Wir freuen uns, dass Sie einen großartigen Aufenthalt in unserem Hotel hatten und dass unsere Teammitglieder dafür gesorgt haben, dass Sie sich während Ihres Aufenthalts so gut aufgehoben gefühlt haben. Ich werde dafür sorgen, dass Ihr Feedback mit unseren Teammitgliedern geteilt wird. Vielen Dank für die Anerkennung der Qualität des Frühstücks und Sie haben eine tolle Zeit am Pool genossen. Wir freuen uns, bald von Ihnen zu hören Mit freundlichen Grüße Carla D.

Dear Sander Van Der, We would like to thank you for choosing our Hotel and for the time you spent sharing your opinion with us. We regret to know about the noise from the street, although all our windows are soundproof. It could happen when windows are not fully closed. In this case, I sincerely apologize for the inconvenience caused during your stay. We hope to have the honor of welcoming you back to the Jupiter Lisboa Hotel so that we could have the opportunity to exceed your expectations Best wishes,

Sehr geehrter Gast, wir freuen uns sehr zu hören, dass Sie einen schönen Aufenthalt bei uns hatten und alles Ihren Vorstellungen entsprach. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße aus Lissabon

Lieber Michael. Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich während Ihres Aufenthalts in Lissabon für unser Hotel entschieden haben. Das Feedback unserer Kunden ist uns allen sehr wichtig, denn wir glauben, dass es immer Raum für Verbesserungen gibt. Wir freuen uns auf Ihre Kommentare und Bewertungen. Wir hoffen, auch weiterhin Ihr Vertrauen zu gewinnen und freuen uns auf Ihren Besuch in naher Zukunft. Nuno L. Generaldirektor

Dear Client, We thank you in advance for your preference for our hotel during your last stay in Lisbon. We are very pleased that you enjoyed your stay in our Hotel and the evaluation given to us. We look forward to your return in the near future. With best regards,

Dear Guest, To begin we would like to thank you for taking some time to write your review. We sincerely appreciate your feedback as it is the best way to know which are our strong points and what should be improved upon. Thank you for acknowledging the cleanliness of the rooms and general areas, we follow strict guidelines in order to ensure the highest standards of quality. Regarding the beds, we apologize for not living up to your expectations, however we would like to highlight that our bedding is one of the most appreciated aspects of the hotel. If the issue is a matter of comfort we can always place a topper in order to make the mattress softer and we also have a catalogue of pillows that suit the majority of guests needs. Thank you again for your comment, we would like to welcome you again to our hotel and surpass your expectations in the near future showing you how much we have evolved. Kindest regards on behalf of the team,

Dear Guest, To start we would like to thank you for taking some time to rate us. We would like to clarify that we have 2 pools in the hotel, a rooftop pool which is free and an interior pool which belongs to the SPA. As the SPA is a separate service, we make a special price for guests of 12 € to enter it and enjoy for the whole day the heated indoor pool, water circuit, sauna and turkish bath. Also all this information of extra payable fees is visible on Expedia and other agencies which advertise our hotel. Thank you again for your comment, we would be glad to welcome you again to our hotel. Kindest regards, a Merry Christmas and Happy New Year.

Dear Guest, To begin we would like to thank you for taking some time to write us a review. We were very pleased to know you consider our hotel to be very clean and well-kept. Regarding the prices paid for both garage and SPA we would like to let you know we make a special price for guests and also this information is present on Expedia when you book your room. Thank you again for your comment, we would be very happy to welcome you again to our hotel in the near future. Kindest regards,

Dear guest, Thank you for choosing Jupiter Lisboa Hotel for your stay in Lisbon. We are very pleased that you and your family had have an amazing experience in our hotel. We hope to welcome you back in the near future. Kind regards,

Dear Guest, First of all, thank you very much for your preference and for taking some time to comment on your stay. We are very pleased that you have enjoyed your stay with us, specially when it comes to our Hotel's location, rooftop swimming pool and Restaurant at the Hotel. Thank you again for such a kind review and we hope to see you again in a near future. Best regards

Dear Sabine,Thank you for selecting Jupiter Lisboa hotel for your stay in Lisbon.We appreciate that you took some time to rate us, since it matters so much.We truly hope to welcoming you back in the future.Kind regards,Sara BorgesGuest Relations

Dear Glenn,Thank you for taking some time to rate us, since it very important to us.Your opinion could help us to improve our service and quality.We received your review without any comment about your stay, so feel free to contact us if you would like to leave us any comment about your stay.Thank you for choose Jupiter Lisboa Hotel.Kind Regards,Sara Borges

Dear Theresa,Thank you for choosing Jupiter Lisboa Hotel and for sharing your experience with us. Your feedback is incredibly valuable as it helps us identify areas for improvement in our service.We apologize for any inconvenience caused by the renovations. When our guest relations team spoke with you about your bed preferences, we regret that you didn't mention any issues regarding the renovations. Nonetheless, please rest assured that we are committed to making every effort to ensure our guests have the best possible experience.We truly appreciate your kind words about our gym facilities.Warm regards,

Esteemed Khaled,Thank you for choosing Jupiter Lisboa Hotel for your stay in Lisbon.We are fully committed on providing a service of excellence to our guests and therefore we regret any inconvenient that you felt during your stay with us.Being rude or disrespectful is not our standard and our entire team always receives very good compliments, including our guest relations.Our mission is to provide our guests with the best experience and help them to enjoy our city and our hotel.We are sorry and understand that the situation that happened in your room was something exceptional and never happened in our hotel either, and we wish had known sooner to help you and solve it.Please understand that we found your room in adverse conditions, it was necessary to transfer you to another room and we had no explanation for what happened until 2 days later, when we approached you, as unfortunately we were not informed by you about the entire inconvenience. Our colleague tried to approach you to understand the condition of the room and informed you that we have set an amount for cleaning fees and damages to our rooms by management. Once again, we understand your side and the discomfort you felt during the night and therefore, after everything explained, we came to an agreement.We are also pleased to know that the rest of your stay went well and you've enjoyed our hotel and the cuty of Lisbon.Kind regards,Luís P.General Manager

Dear Fabiana,On behalf of the whole team, we would like to thank you for choosing Jupiter Lisboa Hotel. We are glad you have spent some time to review us regarding your experience.Your amazing words about us and will be shared with the entire team. We are very happy you liked the hotel and its facilities. We look forward to welcome you back in the future.Best Wishes,Sara Borges