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Beoordelingen van Lisbon Five Stars Apartments Combro 77

4 out of 5
Lisbon Five Stars Apartments Combro 77
Beco do Carrasco, 10, Lisbon, LIS

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 36 van 79 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 79 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 79 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 79 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 79 beoordelingen" "

8,6/10

Netheid

7,6/10

Personeel en service

6,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Hugo

3 nachten verbleven in augustus 2017

6/10 – Redelijk

P, Amsterdam

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Bad service!
Ok Appartement, nice location but expect zero service with unfriendly staff. All our wishes and request ended up in nothing-rooms are not been cleaned also not after 4 days stay including towels- an SMS robot of the hotel send me 40 text messages per day with same message for four days??!- never had such a bad service experience before and I travel a lot!. When go there expect nothing but frustration.
4 nachten verbleven in augustus 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch appartement, loopafstand van het centr
Goed, schoon en mooi appartement. Op loopafstand van het centrum. Grote badkamer, prima bed, een echte aanrader!

10/10 – Uitstekend

Stijn, Haarlem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn appartement; thuiskomen op reis
Fijn appartement, goede ligging, good valur for money

10/10 – Uitstekend

Phuong, Spijkenisse

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
lovely stay
mooie appartementen van alle gemakken voorzien. De ruimte is groot. In de buurt van de stad en leuke bezienswaardigheden. Bekende tram 28 rijdt voor de deur, ideaal.

8/10 – Goed

OMAIS

Zakenreiziger
Positief: Netheid, comfort kamer
Great service 👍
2 nachten verbleven in september 2023
Reactie van Dear Omais, op 11 sep 2023
We want to thank you for the time that you took to give us your feedback.It was our pleasure to welcoming you and we hope that we can host you again soon.All the best,LFS

2/10 – Ontzettend slecht

YOUNGMIN

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Dear Yougmin, op 8 mei 2023
Thank you for your the time that took to give us your opinion.We are in shock with this review. We dont understand this, since we dont have any indication that something did went wrong with your reservation.We hope that we have the oportunity to change your mind.All the best,LFS

10/10 – Uitstekend

Monica

1 nacht verbleven in april 2023
Reactie van Dear Monica op 8 mei 2023
Thank you for the time that you took to give us your feedback. We hope that we can host again soon.All the best,LFS

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2019
Reactie van Lisbon Five Stars Team op 25 sep 2019
Dear Guest, Firstly we would like to thank you for choosing Lisbon Five Stars. Our team is very happy and grateful to received you in our property. We work hardly to provide the best experience to our guests and we are sincerely sorry if we did not meet your expectations. We will forward this matter to our manager. We hope to have the opportunity to welcome you again. Best regards, Lisbon Five Stars Team

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Endroit difficile à trouver..... Climatiseur constamment bruyant, dérangeant..... Pas agréable!
2 nachten verbleven in september 2019

8/10 – Goed

CHING-HUA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2019

4/10 – Matig

Geverifieerde reiziger

Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
I liked the location The property was smaller than pictured and more importantly it was dirty and had a lot of wear and tear - stains on the toilet, scuffs all over the walls and floors, missing Nespresso canister, shower door that was missing handle and wouldn’t close, nice small kitchenette but missing silverware. The bed was super uncomfortable as were the pillows. The towels were stained as were the sheets I felt safe which I appreciate but truly feel that the apartment was overpriced for the condition and cleanliness and comfort
3 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Den versprochenen Code habe ich leider nicht via Mail erhalten, sondern müsste wiederholt in Portugal anrufen, um diesem schlussendlich kurz vor Abflug per SMS zu erhalten. Die Spülmaschine war defekt, das Spülbecken hatte ein Leck, sodass beim Spülen der Boden nass wurde. Die Badezimmertür war nicht zu schließen, da die Türklinke rausgerissen war. Letzteres würde aber nach Meldung schnell repariert. Die Lage des Appartements war super! Unmittelbar an der Bahnlinie 28. Wir haben viel zu Fuß erlaufen können.
4 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018

8/10 – Goed

GERMAN

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Apartamento amplio
En general el apartamento bien y muy amplio. Podrían mejorar en la calidad y limpieza de la ropa de cama. En especial las almohadas

4/10 – Matig

smitty, London

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Needs work
Lovely apartment but lack of attention to detail. Kettle had to be replaced, wifi not working, bedsheet did not fit, dishwasher broke. And although it is in a good central location that meant the music from the bar below kept us awake until late.
3 nachten verbleven in mei 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2018
Reactie van ana op 22 mrt 2018
Dear guest, Thanks for your review. kind regards, Ana

2/10 – Ontzettend slecht

brian, nyc

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ask about the room first
Or first room was located above a night club. We got no sleep. They moved us to another location that had 2beds pushed together for one bed. Many of the lights didn’t work. We extended another day then they moved us to a ground floor apt. The traffic was very noisy and the door to the building was right on our bed was. It was very heavy and noisy. Once again not much sleep. I would not recommend this service nor will I ever use it again
4 nachten verbleven in februari 2018
Reactie van ana op 22 mrt 2018
Dear Brian, We are sorry to read this review. We made all the efforts to give you the best solution to a problem that doesn't depend on us with an upgrade to an apartment more expensive and bigger without extra costs. Regarding the extension of your stay, we are sorry you have accepted our offer after visiting the apartment and were not satisfied. Kind regards, Ana

8/10 – Goed

Sen, UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good calm place to stay
Hotel is very good, but had a terrible experience, one of the other appartment person locked the main door with physical key,even though we have the digital code, so got stuck inside the building for more than 2 hours. So please make sure nobody lock with the physical key.
5 nachten verbleven in januari 2018
Reactie van Ana op 31 jan 2018
Dear Sen, Thanks for your feedback! We are sorry for the succeed with the door of the building, but was something that we couldn't control. It was someone in the building that locked the door, this never happened before, it was a surprise. Hope to see you again in our apartment. Best regards, Ana

8/10 – Goed

MOR

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
The apartment is located in an old, up-to-date area near Lisbon's entertainment areas. The apartment was also in good condition. The problem with the service is until 17:00. We arrived at the apartment at 17:30 and phoned the phones that were left and they were not available even though they knew about the order and our arrival. Only after two hours did someone arrive with an apology. We asked for compensation or an upgrade to the apartment but were pleasantly denied.
3 nachten verbleven in oktober 2017
Thank you! Yes we are always near to the building between 10:00h until 17:00h, by the way we are always available by our SOS phone that is 24 hours. Best regards, Lisbon Five Stars Apartments Team

10/10 – Uitstekend

Mauricio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
super centrico, el cuarto limpio y lindo.
1 nacht verbleven in september 2017
Gracias Mauricio! Equipo Lisbon Five Stars Apartments

8/10 – Goed

Joyce

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to everything. Did not like the entrance, an alley not too clean. And also did not like to depend on the personal checkin at 10am. Waste your morning waiting for that as the girls do not come earlier than 10am. But overall, nice rooms, new and clean
3 nachten verbleven in september 2017
Thank you Joyce Lisbon Five Stars Apartments Team

6/10 – Redelijk

Flemming B. Ols, Denmark

Positief: Netheid
God lejlighed med central placering
Lejligheden er ok med en god placering i det gamle kvarter. Udstyret i lejligheden var af ringe kvalitet og opvaskemaskinen fungerede ikke, også fik ikke kompensation - ikke særligt fleksibel kundepleje.
5 nachten verbleven in september 2017
Reactie van Lisbon Five Stars Apartments Team op 10 nov 2017
159/5000 Será que quis dizer: Thank you! Our guests feedback is really important for us. We will work hard in order to improve our service. Best regards Lisbon Five Stars Apartments Team Dank je! De feedback van onze gasten is erg belangrijk voor ons. We zullen nauwelijks werken om onze service te verbeteren. Beste wensen Lisbon Five Stars Apartments Team

10/10 – Uitstekend

Anna Paola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótima opção de estadia em Lisboa
Perfeito, apartamento completo, extremamente confortável, com toda infraestrutura da sua casa. Muito bem localizado, com ótimas pastelarias próximas.
4 nachten verbleven in september 2017
Obrigada Anna Paola Foi um gosto! Com os melhores cumprimentos, Equipa Lisbon Five Stars Apartments

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nichts auszusetzen!
Hervorragend
6 nachten verbleven in augustus 2017

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2017

8/10 – Goed

Amir

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Storstad
Ny renoverade lägenheter med allt du behöver för en trevlig vistelse. Städning skulle vara mer frekvent, men när det görs är kanonbra. Trevlig bemötande och service. Närområde med mycket fina restauranger, dock lite högljud på nätterna (öronproppar!)
9 nachten verbleven in juli 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great studio apartment, well laid out and in a nice part of town - lots of cool bars and restuarants nearby.
6 nachten verbleven in juli 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great . I enjoyed every bit of it very nice apartment nice neighborhood close to downtown
5 nachten verbleven in juni 2017

6/10 – Redelijk

Kathi

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
Schönes Apartment-Hotel
Das Apartment und die Lage waren sehr schön. Prinzipiell ist die Grundausstattung und das Konzept vom Five Starts sehr gut. Leider war unser Zimmer zu Beginn unserer Reise etwas dreckig (Haare auf dem Bett, Bad, Spüle etc.). Dies wurde aber am Tag nach unserer Ankunft noch einmal gereinigt. Leider kam in der gesamten Woche die wir dort verbrachten dann aber keine Reinigungskraft mehr, obwohl dies anders kommuniziert wurde. Alles in allem aber ein schönes, modernes Apartmenthotel mit kleinen, potenziellen Verbesserungen.
7 nachten verbleven in juni 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great apartment!
We loved this apartment! The staff was super friendly and helpful, and the apartment was clean and spacious. We didn't have a view, but other than that, there is nothing to complain about. The bed was super comfortable and the washer/dryer was a plus. The bathroom was also quite large and the shower was amazing. In terms of location it felt like a bit of a walk everywhere we went, but that could also just be the hilly terrain of the city. We were very close to the water and the Time Out market, which I definitely recommend!
3 nachten verbleven in juni 2017

10/10 – Uitstekend

Ederson

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super neat apartments!
Super neat apartment with very convenient access with door lock codes instead of key cards. I loved the fact we left out bags (we arrived early) and the bags were brought to our room when we returned.
3 nachten verbleven in juni 2017

8/10 – Goed

NanJ, UK

Positief: Netheid, personeel en service en comfort kamer
Nice apartment, in very good position
Our overall experience was very good, but we had a few minor problems while we there. It seems that most people stay for 3-4 days, but after reading all the details of Lisbon we decided to explore for 2 weeks so we were in the apartment much longer than most and probably a little more critical. Most of the problems were sorted out, however, our main problem was with the bathroom door which would not close without some considerable effort. We informed reception and was regularly promised that this would be sorted out, it was not until we were leaving that we were informed that the remedial work was a lot more involved and required the apartment to be empty for a few days.Although it may have been impractical to offer alternative accommodation to us, but it would have been more acceptable for this information to have been forthcoming before the last day. I would also like to mention that I expected to have clean towels on a 3 day basis, we were given one clean during our 14 day stay.
14 nachten verbleven in mei 2017

8/10 – Goed

Gail

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Well located and newly built.
We appreciated having a washing machine in the apartment and a clothes airer. Our apartment was off a side street, which, with the thickness of the walls, made for a quiet location. Contemporary decor, plenty of storage space and a fabulous, large, modern bathroom. Perhaps a small tray containing some dishwashing liquid, hand soap, milk & tea bags/coffee sachets could have been provided as none of these were given over our 7 day stay.
7 nachten verbleven in mei 2017

10/10 – Uitstekend

LUIZA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lugar Incrível
Foi ótimo, melhor do que esperávamos! Única sugestão e a de um isolamento no piso pois se escuta muito alto o caminhar dos hóspedes do apto de cima!

8/10 – Goed

Mike

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice apartment,location a little far out of town

8/10 – Goed

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service

4/10 – Matig

Auriane

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Chambre OK mais service médiocre
L'appartement était vraiment bien équipé et confortable. Le seul défaut était les fenêtres : mauvaise isolation sonore (un chien n'a pas arrêter de brailler toutes les nuits) et laissent un peu passer la lumière. Le séjour se serait très bien passé si le personnel était un peu plus disponible et sympathique. On avait réservé un lit double mais on nous a donné 2 lits simples. C'est là que nous avons compris : comme il ne s'agit pas d'un hôtel le personnel n'est présent qu'à des horaires très restreints. Or, une fois qu'ils nous ont donné la clé et que nous avons payé la taxe de la ville, ils n'en n'ont plus rien à faire de nous : ils ont complètement arrêté de répondre à nos mails et à nos demandes. Même oralement, s'ils vous disent "oui oui" ne les croyez pas ! Un matin nous avons même laissé un mot sur leur bureau (puisque personne ne répondait à nos mails) pour demander du PQ et du sopalin : ils n'ont rien fait ! On a dû attendre 3 jours pour en avoir, en allant réclamer pendant leurs horaires (absurdes) de présence... Courir après le personnel ce n'est pas vraiment des vacances. Fuyez donc cet hôtel, vous trouverez largement aussi bien ailleurs pour le même prix.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice apartment. Walking distance to city attractions. Nice bars/cafes around. Would recommend for a long weekend in Lisbon.

10/10 – Uitstekend

Kallie, Seattle, WA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Large, updated and well-decorated apartment
Check-in was a breeze. The apartment staff text me the day before our arrival with clear instructions on what to do when we arrived. They even included their wifi information so I could text them from outside the building without cell service! The entire building has been renovated and is accessed via an access code, same code for you room. We were on the second floor, in 2A I believe, and there is a small but reliable elevator. The room itself was huge, especially for what I've grown accustomed to traveling Europe. There was a very large bathroom with a rain shower, toilet and bidet. The apartment provided us with both hand and body towels for the three of us, but they weren't changed during our stay (I read you have to stay longer than four days for maid service). They brought us an extra, single bed as there were three of us staying in the room and even then we still had room to be comfortable in the apartment. We really appreciated the small kitchenette and the refrigerator and freezer for leftovers and chilling wine. We stayed in mid-April and I woke up very hot the first night so I opened all of the windows. Be warned - if you are a light sleeper, leave the windows and the window covers closed! This neighborhood gets very loud at night but if you keep the windows closed it's fine. The apartment also provided several fans but we did not use them. Check-out was simple as well, we simply closed our door behind us and that was it. We would definitely stay here again

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely apartment
Lovely, clean apartment in a nice neighborhood. Very nice to have the washer/dryer combo.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good overall
The other reviews were mixed about the noise. For being in the city it is quiet. I ended up switching rooms. The first room faced the side street and was a bit more noisy than the second room I got which faced an interior area. You couldn't hear the traffic in the second one, but even the first wasn't bad. Kitchen was small and basic with limited pots. I couldn't get my clothes dry in the dryer. Bed was ok, but pillow was very lumpy. I did get a cleaning the third day which some others had complained about not getting. The area is very good. Everything is closer that it seems on the map. Metro is about a 10-15 minute walk.

10/10 – Uitstekend

Helga , Wuppertal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Alles fantastisch. Tolle Lage. Perfekt
Wunderschöne Stadt mit einem gewissenen Flair. Super Appartement und einer zentralen Lage. Immer wieder gerne

8/10 – Goed

Stephanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location and amenities for longer stay
Good location in the heart of Lisbon. Room had great perks like a well equipped kitchen and a washer/dryer which were essential to our stay. Wifi connection was great and code access to building and room was ideal since multiple keys were not required. Bed and pillows were ok, not the most comfortable. Overall would stay here again.

6/10 – Redelijk

Geverifieerde reiziger

Saubere und große Zimmer - dünne Wände und Decken
Pro: Das Zimmer war ganz in Ordnung, man hat viel Platz im Schlafzimmer welches zugleich mit einer Küche versehen ist. Auch das Bad war sehr groß. Sauber und Modern. Contra: - Dünne Wände und Decken (man hört jeden Schritt des oberen Nachbarn). - Wir haben 5 Nächte gebucht und kein einziges Mal wurden unsere Handtücher ausgetauscht. - Zwei Tage lang wurde man mit dem Feueralarm geweckt.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great spacious hotel with high ceiling
Awesome apartment hotel, very high ceiling and clean. The building looks newly renovated, nicely decorated, very modern minimalism decoration. The staff are very helpful and patiently answer all questions. The hotel is located on a side street with a slight slope.

10/10 – Uitstekend

tony, cheshire uk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
In old town Lisbon
Great location. Transport, food outlets on doorstep