Een minibar, een kluis op de kamer, verduisterende gordijnen

Beoordelingen van Lisbon São Bento Hotel

3 out of 5
Lisbon São Bento Hotel
Rua de São Bento, 347, Lisbon

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 301 van 595 beoordelingen" "
Gastenscore: 8 - Goed. 233 van 595 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 595 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 595 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 595 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jack

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Guest Relations / Lisbon São Bento Hotel Team op 10 dec 2023
Dear Jack Chong. First of all, we would like to thank you for sharing your opinion with us. It's very important to have honest feedback from our guests. We hope to be able to count on your visit again very soon. Warmest regards, Lisbon São Bento Hotel Guest Relations Team.

8/10 – Goed

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel, rustig.
3 nachten verbleven in september 2023
Reactie van Guest Relations / Lisbon São Bento Hotel Team op 17 sep 2023
Dear John Van Duren. First of all, we would like to thank you for your honest opinion and for sharing it with us. We are delighted that you enjoyed your stay at our hotel and that everything was to your satisfaction. We hope to have the opportunity to welcome you back to our hotel in the near future. Warmest regards, Guest Relations / Lisbon São Bento Hotel Team.

8/10 – Goed

Peter Paul

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay ok
Stay was fine, rooms are very small but clean
3 nachten verbleven in augustus 2023
Reactie van Guest Relations / Lisbon São Bento Hotel Team op 17 aug 2023
Dear Peter Paul Mulkens. First of all, we would like to thank you for your honest opinion and for sharing it. We are very pleased that you enjoyed your stay in general. We hope to have the opportunity to welcome you again in the near future. Warmest regards, Guest Relations / Lisbon São Bento Hotel Team.

8/10 – Goed

Lucas Adrianus Cornelis Marinus van

3 nachten verbleven in juli 2023
Reactie van Guest Relations / Lisbon São Bento Hotel Team op 17 aug 2023
Dear Lucas Adrianus Cornelis Marinus Van Kempen. Thank you very much for your review. Warmest regards, Guest Relations / Lisbon São Bento Hotel Team.

8/10 – Goed

Kenan

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Klantvriendelijke personeel,schoon wat ik jammer vond je hoort bij elke auto langs rijdt riool deksel die herrie maakt.
4 nachten verbleven in april 2023
Reactie van Guest Relations Team of Lisbon São Bento Hotel op 12 apr 2023
Dear Kenan Karahisarli. First of all, we would like to thank you for your comment. Regarding the same, we are very pleased to know that you were well received, and that the stay was to your liking. We hope that in the future we will have the pleasure and opportunity to accommodate you again at our hotel. Best regards, Guest Relations Team of Lisbon São Bento Hotel.

8/10 – Goed

Leslie Van

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
- Samen met mijn zoon weekend naar Lissabon. Badkamer heeft matte glazen wanden, wat niet echt comfortabel aanvoelde :) - Dicht bij metro wat zeer handig is - Ontbijt prima in orde
3 nachten verbleven in maart 2023
Reactie van Guest Relations Team of Lisbon São Bento Hotel op 30 mrt 2023
Dear Leslie Van. First of all, thank you very much for your comment, your opinion is very important to us. We sincerely hope to have the pleasure of welcoming you back to our hotel very soon. Warmest regards, Guest Relations Team of Lisbon São Bento Hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was er erg schoon en lekkere douche en beddengoed. Alleen een kapstok ontbrak op de kamer
3 nachten verbleven in december 2019
Reactie van Lisbon São Bento Hotel Staff Team op 11 dec 2019
Dear Guest, Firstly, we would like to thank you for the preference for the Lisbon São Bento Hotel for your accommodation n the city of Lisbon. We were realy glad when verifying that the Hotel met your expectations and we would like to thank you for sharing your experience and opinion with us since this is such an help for us. Through the comments of our guests, we can get an extreamely important feedback of the stays we provide so we can keep developing our services. We hope we can have the pleasure of welcoming you again in our Hotel in a future opportunity. Best regards, Lisbon São Bento Hotel Staff Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super proper hotel + heel vriendelijk personeel! Ontbijt ook heel lekker en uitgebreid
3 nachten verbleven in september 2019
Reactie van Lisbon São Bento Hotel Staff Team op 13 sep 2019
Dear Guest, In advance, we would like to thank you for the preference for the Lisbon São Bento Hotel for your accommodation in you travel to the city of Lisbon. We wanted to thank you for the comment and rating done to the Hotel as they reveal that you had a pelasent stay with us and for that we also wanted to share with you our satisfaction with this fact. If another opportunity arises, we will be glad to welcome you again in our Hotel. Best regards, Lisbon São Bento Hotel Staff Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2019
Reactie van Lisbon São Bento Hotel Staff Team op 2 apr 2019
Dear Guest, Firstly, we wanted to thank you for the preference for the Lisbon São Bento Hotel in your visit to the city of Lisbon. We also wanted to thank you for your evaluation and to share with you our satisfaction when receiving it, since this is what allow us improve our services and the stays we provide. We hope we can have the pleasure to receive you again in a future opportunity. Kind regards, Lisbon São Bento Hotel Staff Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekend hotel, Vriendelijke personeel en knappe kamer. Aanrader
6 nachten verbleven in februari 2019
Reactie van Lisbon São Bento Hotel Staff Team op 7 mrt 2019
Dear Guest, Firstly, we would like to thank you for your preference for Lisbon São Bento Hotel in your visit to the city of Lisbon. We are glad that every thing has lived up to your expectations and we would also like to thank you for your comment wich means a lot for us. The comments and feedback of our guests are what allow us to keep improving our services and providing great stays. We hope to have the pleasure and the opportunity to receive you again in our Hotel. Kind Regards, Lisbon São Bento Hotel Staff Team

10/10 – Uitstekend

Hans

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk gedeelte van Lissabon! Dichtbij de metro en alles zo nodig op loopafstand .
2 nachten verbleven in januari 2019

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
tip vraag naar kamer achterzijde.
prima wel veel straatgeluiden
3 nachten verbleven in juni 2017

10/10 – Uitstekend

Miriam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was excellent Only wrong issue. I will contact my credit card on my way back I call Expedia no acción was made Expedia charge the first nigth and we have to paid full payment hotel never revive even Expedia details and my credit card was charge 120’euros on Dic 1 2023
4 nachten verbleven in mei 2024

8/10 – Goed

Irina

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place
8 nachten verbleven in mei 2024

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location in a safe area and central to restaurants, shops and local transportation. Staff was super friendly and helpful. Nice free breakfast from 7:30-10:30. My room was super clean and I had an amazing view of the city/water. There was construction across the street that was a little noisy at night but obviously that’s not the hotels fault. The elevator was hit or miss with weather it worked or not. Overall I would recommend.
5 nachten verbleven in april 2024
Reactie van Guest Relations of Lisbon São Bento Hotel op 8 mei 2024
Thank you for your comment.

10/10 – Uitstekend

Denis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Réception accueillante.
1 nacht verbleven in mei 2024
Reactie van Guest Relations of Lisbon São Bento Hotel op 9 mei 2024
Merci :)

10/10 – Uitstekend

VIOLETA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable room.Close to transportation ,restaurants,stores.Very friendly and helpful staff.Rudy and Shawn(?)at front desk. Couple snaffu.We got to hotel past 11 am and Rudy said room was ready so we were overjoyed only to find out when we got there ,they were doing deep cleaning,so had to go back down and left our luggage with them so we can at least start exploring the area.The other thing,we ordered for a cab to the airport the day before ,however when it was time to leave ,we were told its not on the computer,he called cab and driver was there in few minutes so it was close to our target time to be at the airport,since we're catching an international flight. Also asked about bfast doggie bag since we have to leave the premises early ,Rudy said he will tell his colleague to set up bfast early.Unfortunately everything was set up except there were no bread or rolls which is probably the only thing we can take with us.Other then those events pleasant stay.
3 nachten verbleven in april 2024
Reactie van Guest Relations of Lisbon São Bento Hotel op 8 mei 2024
Thank you very much for your comment

8/10 – Goed

Meral

Reisde met een groep
Positief: Netheid, personeel en service
Das einzigste was ich bemängelte ist der Aufzug, öfters nicht funktioniert
6 nachten verbleven in april 2024
Reactie van Guest Relations of Lisbon São Bento Hotel op 5 mei 2024
Dear Meral Tosun, thank you for your feedback! We're sorry to hear about the elevator. We will take your observations into consideration and work to always improve. If there is anything else we can help you with, or if you have any other concerns, please don't hesitate to let us know. We are here to ensure that your stay is as pleasant as possible. Warmest regards.

8/10 – Goed

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Lisbon São Bento Hotel op 2 mei 2024
Thank you

10/10 – Uitstekend

Peter

Great staff in the hotel! Very well organized and very clean room. Location great !
5 nachten verbleven in april 2024
Reactie van Lisbon São Bento Hotel op 29 apr 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff and found our hotel well-organized and clean. Providing excellent service and maintaining a high standard of cleanliness are top priorities for us, and we're glad to know that we succeeded in meeting your expectations. If there's anything else we can assist you with during your stay, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es hat uns sehr gut gefallen. Es war alles zu unserer Zufriedenheit.
2 nachten verbleven in april 2024
Reactie van Lisbon São Bento Hotel op 21 apr 2024
Das freut uns zu hören! Vielen Dank für Ihr positives Feedback. Wenn Sie in Zukunft wieder in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen.

8/10 – Goed

ROSA MIRELLA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No se cual
1 nacht verbleven in april 2024
Reactie van Lisbon São Bento Hotel op 21 apr 2024
It sounds like you had a pleasant experience!

8/10 – Goed

Albert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wenn man auf Frühstück keinen großen Wert legt alles super. Beim Frühstück kann nachgebessert werden: Rührei, gebratener Speck sollte warm sein, nachfüllen am Buffet dauert lange
4 nachten verbleven in april 2024
Reactie van Lisbon São Bento Hotel op 14 apr 2024
Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt. Wir freuen uns, dass Sie mit den meisten Aspekten zufrieden waren. Ihre Anmerkungen zum Frühstück sind sehr hilfreich, und wir werden sicherstellen, dass wir an diesen Punkten arbeiten, um das Frühstückserlebnis unserer Gäste zu verbessern. Ihre Meinung ist uns wichtig, und wir werden unser Bestes tun, um sicherzustellen, dass zukünftige Gäste eine angenehmere Erfahrung machen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Personeel en service, voorzieningen
The front of house staff were excellent and very helpful, breakfast was plenty-full and good. Our room was very noisy when it came to the traffic from the road just below could do with some double glazing. Would stay here again but ask for a room on a higher floor
3 nachten verbleven in april 2024
Reactie van Lisbon São Bento Hotel op 14 apr 2024
Thank you for sharing your experience with us. We're glad to hear that you found our front desk staff excellent and enjoyed the breakfast. We apologize for the noise disturbance from the road below. Your feedback about the need for better soundproofing is duly noted, and we'll explore ways to address this issue. We appreciate your understanding and look forward to welcoming you back for a better experience on a higher floor. If you have any further suggestions or requests, please don't hesitate to let us know.

8/10 – Goed

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Decent place in adecent location
3 nachten verbleven in maart 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
Thank you for reaching out. We're glad to hear that you found our hotel to be in a decent location. If you have any specific feedback or requests, please feel free to let us know. We're here to ensure you have a comfortable stay with us.Best regards,

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean and friendly staff
6 nachten verbleven in maart 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
Thank you for your feedback. We're delighted to hear that you found our hotel clean and that our staff were friendly during your stay. We strive to provide a welcoming and comfortable environment for all our guests. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 – Goed

AGNES

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I felt safe in and out of the hotel and staff are very helpful and friendly! 👍👍
9 nachten verbleven in maart 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
We're delighted to hear that you felt safe during your stay at our hotel and that our staff were helpful and friendly throughout your visit. Providing a secure and welcoming environment for our guests is a top priority for us, and we're pleased to know that we met your expectations in this regard. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern and minimalist, helpful staff, nice buffet breakfast.
3 nachten verbleven in maart 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the modern and minimalist design of our hotel, as well as the helpfulness of our staff and the quality of our buffet breakfast. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit!

10/10 – Uitstekend

CHRISTINE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel accueillant, a l'écoute des demandes . Ménage et changement des serviettes quotidiens . Hôtel très calme . Proximité du métro et bus.
5 nachten verbleven in maart 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
Merci beaucoup d'avoir partagé votre expérience avec nous ! Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux de notre personnel, ainsi que leur attention à vos demandes. La propreté de nos chambres et le service quotidien de ménage font partie de nos priorités, tout comme garantir un environnement calme et une proximité pratique avec les transports en commun. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite !Cordialement,

8/10 – Goed

CRISTINA

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel moderno , pulito , colazione mediamente buona . Vista spettacolare dal alto , buonissima soluzione , un po’ lontana dal centro ma comunque comoda per i mezzi pubblici.
2 nachten verbleven in maart 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
Grazie mille per il tuo feedback positivo! Siamo felici di sapere che hai apprezzato il nostro hotel moderno e pulito, così come la colazione. Siamo lieti che tu abbia potuto godere della spettacolare vista dall'alto. Anche se siamo un po' distanti dal centro, ci fa piacere sapere che hai trovato comoda la posizione per raggiungere i mezzi pubblici. Speriamo di darti nuovamente il benvenuto presto!Cordiali saluti,

6/10 – Redelijk

Cornelia

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Duschkopf kaputt, keine möglichkeit eine jacke aufzuhängen, beim kopfteil vom bett hat sich das leder schon in luft aufgelösst,...
3 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
Vielen Dank für Ihr Feedback und tut uns leid, dass Ihr Aufenthalt nicht ganz Ihren Erwartungen entsprochen hat. Wir entschuldigen uns für die Unannehmlichkeiten mit dem Duschkopf und dem Kopfteil des Bettes. Ihre Kommentare sind wichtig für uns, um unseren Service und unsere Einrichtungen zu verbessern. Wir werden sicherstellen, dass diese Probleme behoben werden, damit zukünftige Gäste einen angenehmen Aufenthalt haben. Wenn Sie uns weitere Einzelheiten zu Ihrem Aufenthalt mitteilen möchten oder weitere Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir würden uns freuen, eine weitere Gelegenheit zu haben, Sie in Zukunft besser zu bedienen. Vielen Dank für Ihre Zeit und Ihr Verständnis.

10/10 – Uitstekend

Kurt Johannes

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff all time day and night
3 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
We're glad to hear that you found our staff friendly and helpful throughout your stay. Providing excellent service at all times is our priority, and we appreciate your kind words. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks for the wine, good choice!
3 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel op 7 apr 2024
You're welcome! We're delighted to hear that you enjoyed the wine selection. If there's anything else we can assist you with or if you have any other preferences for your stay, please don't hesitate to let us know. We're here to ensure you have a wonderful experience with us. Cheers!

10/10 – Uitstekend

Mary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not enough shops
3 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 28 feb 2024
We appreciate your feedback. While we strive to provide a comfortable stay for our guests, we understand that access to nearby shops is also important. We'll take your comment into consideration as we continually look for ways to enhance our guests' experience. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.Warm regards,[Lisbon São Bento Hotel]

8/10 – Goed

Anna Marie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fint lille hotel i kort afstand fra bus og metro.
3 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 28 feb 2024
Det glæder os at høre, at du nød dit ophold på Lisbon São Bento Hotel og fandt vores beliggenhed bekvem i nærheden af busser og metro. Vi sætter pris på din feedback og håber, at du havde en behagelig tid under dit besøg. Hvis du har brug for yderligere bistand eller har spørgsmål, er du velkommen til at kontakte os.Venlig hilsen,[Lisbon São Bento Hotel]

8/10 – Goed

darrell

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very helpful with any questions we had. Good location and great breakfast.
3 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 28 feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you found our staff to be very helpful and accommodating. Providing excellent service to our guests is our top priority, and it's always rewarding to know that we've succeeded in meeting your needs.We're also delighted that you enjoyed our hotel's convenient location and the delicious breakfast offerings. Your satisfaction is incredibly important to us, and we're pleased to have contributed to making your stay a pleasant one.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

6/10 – Redelijk

Katarzyna

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel is good for people who visits Lisbon for a couple of nights and only wants to sleep there and enjoy sightseeing of Lisbon through the day. However, the room we’ve been in needs refreshing as it was well used. Dirty walls, the ‚leather’ from bed was peeling off on the head rest, windows were very dirty, the doors in the shower weren’t put on properly etc. The breakfast was good, but there was no kettle in the room so we couldn’t even make a cup of tea in the evenings.
2 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 28 feb 2024
Thank you for providing us with your feedback regarding your recent stay at the Lisbon São Bento Hotel. We sincerely apologize for any inconveniences you experienced during your time with us and appreciate your candidness in sharing your observations.Your comments regarding the condition of your room are concerning, and we regret that it did not meet the standards we strive to uphold. Please rest assured that we take your feedback seriously, and we will address the issues you mentioned promptly to ensure that our accommodations are refreshed and well-maintained for future guests.Warm regards,Lisbon São Bento Hotel

8/10 – Goed

Tuija

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful staff. Good location, provided everything I needed on a short stay;)
2 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
We're delighted to hear that you had a pleasant stay at Lisbon São Bento Hotel! Providing excellent service and meeting the needs of our guests is our top priority. Should you find yourself back in Lisbon, we'd be more than happy to welcome you again for another enjoyable stay.Best regards,[Lisbon São Bento Hotel]

4/10 – Matig

Rajminder

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is dirty and dated - such as shower doors falling off - headboard all ripped - black mould around the shower and bed sheets with stains. Booked with a bottle of wine and had to ask for it 3 times. Shame as the property is well located and a little bit of TLC and it would be nice.
2 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
We sincerely apologize for the subpar experience you encountered during your stay at our property. Your feedback regarding the cleanliness and maintenance issues is deeply concerning and not reflective of the high standards we aim to uphold. Rest assured, we take your comments seriously and will address these issues immediately with our housekeeping and maintenance teams to ensure improvements are made promptly.We also apologize for the inconvenience you faced in receiving the bottle of wine you booked. This is certainly not the level of service we aspire to provide, and we appreciate you bringing this to our attention. We will investigate this matter further to prevent similar occurrences in the future.Thank you for taking the time to share your feedback with us. We truly value your input as it helps us identify areas for improvement. If you give us another chance, we are committed to providing you with the exceptional experience you deserve.Warm regards,[Lisbon São Bento Hotel]

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A modern hotel with good rooms and service.
The hotel is usefully away from the crush and noise of the central area but still within easy reach of the sights. Ample breakfast buffet with hot & cold items. Coffee etc dispenser at all hours in dining area. Noise from street is effectively excluded when windows closed. Individual heating/aircon in room. We went straight to our room after reporting our faulty shower at the front desk and the engineer was waiting when we got there. Repair carried out the same day. 100m away, Rato is a busy focal point with many eating options. We enjoyed excellent bakery products several times at Pasteleria 1800 on a corner of the square. It also serves hot lunches. Just round the same corner is a stop for tram 24E which ends at the 28E route in town and also passes the Gloria funicular.
2 nachten verbleven in februari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Thank you for sharing your detailed feedback about your stay at our hotel. We're delighted to hear that you appreciated our convenient location, away from the hustle and bustle yet still within easy reach of the main attractions. It's great to know that you enjoyed our ample breakfast buffet and the availability of hot and cold items, as well as the coffee dispenser in the dining area.We're pleased to hear that our team promptly addressed the issue with your faulty shower, and we apologize for any inconvenience it may have caused. Ensuring our guests' comfort and satisfaction is our top priority, and we're glad the repair was carried out swiftly.Thank you also for mentioning the nearby dining options and the convenience of transportation near the hotel. We're glad you were able to explore and enjoy the area.We appreciate your kind words and hope to have the pleasure of welcoming you back to Lisbon São Bento Hotel in the future.Warm regards,[Lisbon São Bento Hotel]

8/10 – Goed

Enayat

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After all was ok
6 nachten verbleven in januari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Thank you for your positive follow-up. We're delighted to hear that everything was to your satisfaction in the end. Should you find yourself in Lisbon again, we'd be honored to welcome you back for another enjoyable stay at Lisbon São Bento Hotel.Warm regards,[Lisbon São Bento Hotel]

10/10 – Uitstekend

Agnieszka

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Thank you for your positive follow-up. We're delighted to hear that everything was to your satisfaction in the end. Should you find yourself in Lisbon again, we'd be honored to welcome you back for another enjoyable stay at Lisbon São Bento Hotel.Warm regards,[Lisbon São Bento Hotel]

8/10 – Goed

Nazma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Thank you for your positive follow-up. We're delighted to hear that everything was to your satisfaction in the end. Should you find yourself in Lisbon again, we'd be honored to welcome you back for another enjoyable stay at Lisbon São Bento Hotel.Warm regards,[Lisbon São Bento Hotel]

8/10 – Goed

Rhogerio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recomendo
Muito boa experiência! Bom local, bem localizado, recepção muito atenciosa, bom café da manhã. Recomendo o hotel.
2 nachten verbleven in januari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Ficamos felizes em saber que teve uma experiência tão positiva em nossa propriedade! Agradecemos por recomendar o Lisbon São Bento Hotel e por destacar a nossa localização conveniente, a atenção da nossa equipa de recepção e o delicioso café da manhã. Esperamos recebê-lo novamente em sua próxima visita a Lisboa!Cumprimentos cordiais,[Lisbon São Bento Hotel]

10/10 – Uitstekend

Suman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had an incredible stay. Hotel staff were very helpful and cordial. They even helped me with my trip plans according to time constraints. Breakfast options were available for vegetarian and vegan guests as well.
1 nacht verbleven in januari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
We're thrilled to hear that you had an incredible stay at our hotel! Providing exceptional service and assistance to our guests is our top priority, and we're delighted that our staff were able to help you with your trip plans and accommodate your dietary preferences for breakfast. Thank you for sharing your positive experience, and we hope to welcome you back to Lisbon São Bento Hotel in the future!Warm regards,[Lisbon São Bento Hotel]

8/10 – Goed

Jean-François

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good hotel near the metro
The hotel was really great. The bed was confortable. The room was a little bit tiny and i'm not a fan of the bathroom window wall. The breakfast was good. Overall, I had a good stay. The neighboorhood is interesting. It's near a metro station and you have a easy access to the Praca Da Comercio via that station. I loved that easy access to the metro station. The price for the room was cheap at the time of our stay.
1 nacht verbleven in december 2023
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Thank you for sharing your experience with us. We're glad to hear that you had a great stay overall and that you appreciated our efforts to accommodate an early check-in. Your feedback regarding the room, including the spaciousness and comfort of the bed, is greatly appreciated. We apologize for any inconvenience caused by the broken shower and the bathroom window wall. Please rest assured that we will address these issues promptly to ensure a better experience for our future guests.We're delighted to hear that you enjoyed the neighborhood and found the easy access to the metro station convenient for exploring the city.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to Lisbon São Bento Hotel in the future!Warm regards,[Lisbon São Bento Hotel]

8/10 – Goed

Jean-François

Positief: Netheid, personeel en service
Good little hotel with metro station near
The hotel was really great. They were able to check me in before 3 pm, which is something I appreciate a lot. The room was spacious and the bed confortable. I'm not a fan of the bathroom window wall and the shower in our room was broken at the time of our stay. The breakfast was good. I had a good stay. The neighboorhood is interesting. It's near a metro station and you have a easy access to the Praca Da Comercio via that station. I loved that easy access to the metro station. The price for the room was cheap at the time of our stay.
3 nachten verbleven in januari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Thank you for sharing your experience with us. We're glad to hear that you had a great stay overall and that you appreciated our efforts to accommodate an early check-in. Your feedback regarding the room, including the spaciousness and comfort of the bed, is greatly appreciated. We apologize for any inconvenience caused by the broken shower and the bathroom window wall. Please rest assured that we will address these issues promptly to ensure a better experience for our future guests.We're delighted to hear that you enjoyed the neighborhood and found the easy access to the metro station convenient for exploring the city. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to Lisbon São Bento Hotel in the future!Warm regards,[Lisbon São Bento Hotel]

10/10 – Uitstekend

Ali

4 nachten verbleven in januari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Thank you for your positive follow-up. We're delighted to hear that everything was to your satisfaction in the end. Should you find yourself in Lisbon again, we'd be honored to welcome you back for another enjoyable stay at Lisbon São Bento Hotel.Warm regards,[Lisbon São Bento Hotel]

10/10 – Uitstekend

Paulo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Há muito tempo nao ficava em um "hotel 3 *" com um serviço tao pontual, funcionarios interessados, gentis e aptos; um café da manhã muito digno (4 pratos quentes, rarissimo). NOTA 10 para o conjunto!
2 nachten verbleven in januari 2024
Reactie van Lisbon São Bento Hotel / Guest Relations Team op 17 feb 2024
Ficamos extremamente satisfeitos em receber seu feedback tão positivo sobre sua estadia no Lisbon São Bento Hotel! É maravilhoso saber que conseguimos superar suas expectativas com nosso serviço pontual, funcionários dedicados e amáveis, e um café da manhã digno, que inclui uma variedade de pratos quentes. Sua avaliação é muito apreciada e nos incentiva a continuar oferecendo o melhor serviço possível aos nossos hóspedes.Esperamos ter a oportunidade de recebê-lo novamente em sua próxima visita a Lisboa!Atenciosamente,[Lisbon São Bento Hotel]

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place
18 nachten verbleven in december 2023
Reactie van Guest Relations / Lisbon São Bento Hotel Team op 11 jan 2024
Dear Carlos Pessoa. Thank you very much for your feedback and comments. We are pleased that you enjoyed your stay overall. If there is anything else we can help you with or if you have any suggestions for improvement, please don't hesitate to let us know. We hope to welcome you again soon for another memorable stay. Thank you for choosing our hotel! Warmest regards, Guest Relations / Lisbon São Bento Hotel Team.