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Beoordelingen van Nicola Rossio Hotel

3 out of 5
Nicola Rossio Hotel
Rua 1 Dezembro, 12, Lisbon, Lisboa

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 395 van 485 beoordelingen" "
Gastenscore: 8 - Goed. 79 van 485 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 485 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 485 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 485 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Johanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Mónica Silva | Front Office op 22 apr 2024
Dear Johanna, We are very excited about your 5 out of 5 rating. We are glad that we were able to meet your expectations and even maybe exceed them. It is very important to us that our guests feel comfortable and enabled to live their stays to the fullest. It's with these kinds of evaluations that we continue to work even harder and better. We wish you a safe continuation of good travels. Kindest regards, Mónica Silva Front Office

10/10 – Uitstekend

Monique Wilhelmina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, good, clean and spacious rooms, prime location. Ideal for a city trip
3 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 24 mrt 2024
Dear Monique Wilhelmina, Thank you for sharing your experience with us, and for choosing to stay at Nicola Rossio Hotel during your city trip! We are delighted to hear that you found our service to be great and that you enjoyed your time with us. It is wonderful to know that our rooms met your expectations in terms of cleanliness, spaciousness, and comfort. We take great pride in our prime location, and we are pleased to hear that it contributed to making your visit even more enjoyable. Being centrally located allows our guests to easily explore the city's attractions and make the most out of their stay. Your kind words serve as motivation for our team to continue delivering exceptional service and maintaining high standards throughout the hotel. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again in the future. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2023
Reactie van Marcos Almeida - Front Office Assistant Manager op 21 mei 2023
Dear Anna, firstly, we would like to thank you for rating us 5 out of 5. We hope to have the prestige of welcoming you again. Kindest regards, Marcos Almeida - Front Office Assistant Manager

10/10 – Uitstekend

Ivar van

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De service en de ligging van het hotel is uitmuntend. Ontbijt goed en ook daar fantastische service.
3 nachten verbleven in april 2023
Reactie van Flávio Batista - Front Office op 19 apr 2023
Dear Ivar van, on behalf of the whole team, we would like to thank you for your interest and preference for Nicola Rossio Hotel. Is with great pleasure that we have received your comment, being this one, is not only an essential tool to be able to maintain our standards to the highest level but also to be able to grow and improve with your personal experience. We are absolutely delighted to know that you have enjoyed your stay with us, the location of our hotel, our breakfast as well as our helpful staff! We hope to have the opportunity to welcome you again in a near future. Best Regards,

10/10 – Uitstekend

Gonda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zit heel dichtbij de metrohalte Rossio, en dus ook midden in het centrum. Alles dichtbij, echt een top locatie. We werden super ontvangen met direct een pastel de nata bij het inchecken. De hotelkamer was erg mooi, heel netjes en modern. Lekker bed en lekkere (en meerdere) kussens. Badkamer was top, erg netjes en fijne douche. Echt een aanrader dit hotel.
3 nachten verbleven in februari 2023
Reactie van Joseht Vargas - Front Office op 2 mrt 2023
Dear thank you very much for taking the time to write a review about your stay at Nicola Rossio Hotel. We are happy to read that you have enjoyed your stay, positively noting the Hotel's location, our delicious "pastel de nata" and our clean interiors. Is with great pleasure that we have received your comment, being this one, is not only an essential tool to be able to maintain our standards to the highest level but also to be able to grow and improve with your personal experience. We are absolutely delighted to know that you have enjoyed your stay with us, the location of our hotel, its atmosphere, as well as our helpful staff! We hope to have the opportunity to welcome you again in a near future. Best Regards,

8/10 – Goed

Hendrik

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ligt midden in het centrum.
4 nachten verbleven in september 2022
Reactie van Mauro Modesto - Front Office Manager op 5 okt 2022
Dear Hendrik, On behalf of the whole team, we would like to thank you for your interest and preference for Nicola Rossio Hotel.We are happy to read that you have enjoyed our premium location in the beautiful downtown Lisbon.We hope to have the opportunity to welcome you again in the future.Kind RegardsMauro Modesto - Front Office Manager

8/10 – Goed

Gert Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer vriendelijk en gastvrij ontvangen. Behulpzaam en klantgericht personeel.
7 nachten verbleven in augustus 2022
Reactie van Mauro Modesto - Front Office Manager op 25 aug 2022
Dear Gert Jan, On behalf of the whole team, we would like to thank you for your interest and preference for Nicola Rossio Hotel!Is with great pleasure that we have received your comment, being this one, is only an essential tool to be able to maintain our standards to the highest level but also to be able to grow and improve with your personal experience. We would like to thank you for the kind words about our guest-oriented staff. We will pass your kind words to the whole team.Kind Regards

10/10 – Uitstekend

Robert Alexander

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel is sinds 18 mei 2022 geopend. Het ligt in het centrum en op loopafstand van diverse highlights. Het ligt vlakbij het treinstation Rossio en de Metro en bus stoppen op het plein. Het is een veilige en gezellige wijk van Lissabon met vele restaurants. Ook zijn er veel winkels en een supermarkt in de buurt. Het ontbijt is lekker en uitgebreid. Het hotel is zeer schoon en het personeel is erg vriendelijk en behulpzaam. Het enige wat wij misten op de kamer was een kast of planken waar je je kleding kwijt kan. Wel zijn er ongeveer 10 hangertjes en een kapstok waar je iets aan op kan hangen. Het is zeker een aanrader!
10 nachten verbleven in juni 2022
Reactie van Camila Macedo - Front Office Desk op 15 jul 2022
Dear Robert Alexander, Thank you very much for your preference in Nicola Rossio Hotel. We are glad that you enjoyed your stay and that you took the time to write such a meaningful review about our services. We appreciate your comments about the location, the comfort, the staff, and the great breakfast, it helps us to recognize that we are on the right track for the differentiated service we want to provide. About the wardrobe in the room, we respectfully accept your feedback, but our hotel made the decision not to have locked wardrobes for aesthetic reasons. In the same way, we will consider the number of cabins to be made available. Thank you again and we look forward to welcoming you back to our hotel in the future. Kind Regards.

8/10 – Goed

Audrain

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres bon emplacement. Propreté irréprochable
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Evelina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Albergo molto pulito ed elegante nel centro città. Il personale è molto gentile e disponibile. Anche la colazione è buona. Consigliato.
5 nachten verbleven in april 2024
Reactie van Marcos Almeida | Front Office Manager op 30 apr 2024
Gentile Evelina,Grazie per aver dedicato del tempo a condividere la Sua esperienza presso il nostro hotel.Siamo lieti di sapere che avete apprezzato la pulizia e l'eleganza della nostra struttura, così come l'attenzione e la disponibilità del nostro staff. È sempre nostra priorità assicurare un servizio cordiale e professionale ai nostri ospiti.Inoltre, siamo felici che Lei abbia gradito la colazione offerta presso il nostro hotel. Cerchiamo sempre di offrire una varietà di opzioni per soddisfare i gusti di tutti i nostri ospiti.Grazie ancora per averci consigliato. Speriamo di darLe nuovamente il benvenuto nel Suo prossimo viaggio a Lisbonna.Cordiali saluti,Marcos Almeida Front Office Manager

8/10 – Goed

Alison

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent breakfast. Conveniently located to many places. Homeless people on the street made it feel a little unsafe but not under the hotel’s control. Some parts of the room were not clean. Very small room.
1 nacht verbleven in april 2024
Reactie van Rodrigo Neves - Front Office Assistant Manager op 30 apr 2024
Dear Alison, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our excellent breakfast and found our hotel conveniently located. We understand your concerns regarding the presence of homeless individuals on the street nearby. While it's beyond our control, we prioritise the safety and security of our guests and do our best to ensure a comfortable environment within the hotel premises. We apologise for any shortcomings in cleanliness in parts of your room. Please rest assured that we take your feedback seriously and will address this issue with our housekeeping team to ensure that all areas of our rooms are thoroughly cleaned to our high standards. We regret any inconvenience caused by the size of your room. While our rooms are designed to provide a cosy stay, we understand that preferences can vary, and we appreciate your understanding. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Rodrigo Neves - Front Office Assistant Manager

10/10 – Uitstekend

Marie, Suffolk

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of this property is amazing for walkability and the staff went above and beyond to ensure that our stay was great!
1 nacht verbleven in april 2024
Reactie van Paula Oliveira | Front Office op 29 apr 2024
Dear Marie,Thank you so much for your thoughtful comment! We're thrilled to hear that you found the location of our property to be exceptional for walkability. Providing easy access to nearby attractions and amenities is something we strive for, so it's wonderful to know that it contributed positively to your experience. Additionally, we're delighted that our staff exceeded your expectations in ensuring a fantastic stay for you. Our team takes great pride in going above and beyond to create memorable experiences for our guests and it's gratifying to see that reflected in your feedback. We genuinely appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Kind regards,Paula Oliveira Front Office

10/10 – Uitstekend

Sylvie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super
2 nachten verbleven in april 2024
Reactie van Paula Oliveira | Front Office op 26 apr 2024
Dear Sylvie, We sincerely appreciate you taking the time to share your feedback on your recent stay at Nicola Rossio Hotel, for sharing your positive experience with us and awarding us a perfect score.We look forward to welcoming you back in the future.Kind regards,Paula Oliveira - Front Office

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location right in the middle of the action. Staff was super. Highly recommend. Would stay again.
2 nachten verbleven in april 2024
Reactie van Marcos Almeida | Front Office Manager op 28 apr 2024
Dear Robert,We extend our heartfelt gratitude for your glowing review of our hotel. Knowing that you found our location to be perfect and our staff exceptional truly warms our hearts.Your high recommendation is the greatest compliment we could receive, and we are genuinely thrilled to learn that you would choose to stay with us again. Your satisfaction is our top priority, and we are committed to consistently providing you with memorable experiences.We eagerly anticipate the opportunity to welcome you back for another exceptional stay with us.Warm regards,Marcos Almeida Front Office Manager

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Extremely clean with a very friendly staff, especially the lady who first greeted us. Rooms are a bit smaller than expected but comfortable (great AC) and location is very central. A little pricey for the size but would happily stay again. Very close to grocery stores and the train station. Only downside was a few homeless people camped out across the street from the 'ally; entrance, but no fault of the hotel.
3 nachten verbleven in april 2024
Reactie van Rodrigo Neves - Front Office Assistant Manager op 24 apr 2024
Dear Mark, Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel extremely clean with a very friendly staff, especially Mónica. We're glad that you found the rooms comfortable, with great AC, and appreciated our central location. However, we understand and thank you for your feedback about the room size and pricing. We apologise for any discomfort caused by the presence of homeless individuals outside the hotel's vicinity. While it's beyond our control, we understand the impact it can have on our guests' experience, and we appreciate your understanding. Thank you for considering staying with us again, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Rodrigo Neves - Front Office Assistant Manager

8/10 – Goed

Helen, Leeds

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The standard room is quite small but adequate for short stays. Clean with a comfy bed, mini fridge, coffee machine, TV, good shower room. Very well situated in the centre of Lisbon so easy to either walk or take transport to all surrounding areas. Restaurants close by, 10 minute walk to the seafront. Only slight downside to the room was no wardrobe or drawers for clothes, just two sort bars with hangars. Great cafe for breakfast.
5 nachten verbleven in april 2024
Reactie van Rodrigo Neves - Front Office Assistant Manager op 23 apr 2024
Dear Helen, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel's location convenient and that you enjoyed the amenities provided in your room. It's wonderful to know that you found our hotel well situated in the centre of Lisbon, making it easy to explore the surrounding areas and enjoy nearby restaurants. We're also pleased to hear that you enjoyed our breakfast. Regarding the size of the standard room and the lack of wardrobes or drawers, we understand your concerns and appreciate your feedback. We will consider ways to enhance the storage options for our guests' comfort. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Rodrigo Neves - Front Office Assistant Manager

10/10 – Uitstekend

Thomas, Seattle

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van Gabriel Jankoski | Front Office op 20 apr 2024
Dear Thomas, We sincerely appreciate your recent 5/5 rating for Nicola Rossio Hotel. Thank you for taking the time to share your positive feedback. Your perfect rating is a great source of pride for our team and we are delighted to know that you had a satisfying experience during your stay. We look forward to the opportunity of welcoming you back and providing you with another outstanding stay in the future. Warm regards, Gabriel Jankoski Front Office

8/10 – Goed

Claudio

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super netter Empfang, toller seevice, leider Hinterhof Zimmer Ausblick. Gegenüber Hoteleingang leider Obdachlose. Hotel super zentral, sauber, gutes Frühstück, aufmerksamer Service.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Anat, Woodland Hills

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was outstanding so helpful and accommodating Location close to everything. Clean and well maintained. Rooms are small but we barely spend time in. Would recommend to others.
4 nachten verbleven in april 2024
Reactie van Mónica Silva | Front Office op 13 apr 2024
Dear Anat,It is with great joy that we have embraced your wonderful review. To have a 5 out of 5 evaluation from you, leaves us feeling truly pleased. Our staff wants to express to you our deepest gratitude for your comments on our conduct. Every day we do our very best to make our guests have a great experience from the moment of the entrance to the moment of the exit. Your well-being is what motivates us and keeps us focused, so to read such remarks is very good. We are very proud of our central location and glad that it helped you in every way possible. It is because of our positioning that our rooms are small but we are happy to know that you found them neat and tidy, enough for a good night's sleep. We rejoice in the fact that you will recommend us to others and once more thank you for such kind words. We wish you a good continuation of safe travels. Kindest regards, Mónica Silva Front Office

10/10 – Uitstekend

Kenneth, bluffton

Reisde met een groep, Reisde met familie
Room and staff were great. Right in the middle of the old city and walkable to main square at the river and the castle.
2 nachten verbleven in april 2024
Reactie van Pedro Viegas - Front Office op 13 apr 2024
Dear Kenneth Kolbe, thank you for taking the time to share your feedback following your stay at our hotel! We are delighted to hear that you enjoyed your time with us. We are also very grateful to hear that our staff members were helpful throughout your stay and that you liked our accommodation and central location. We sincerely value your recommendation and look forward to welcoming you back again in the future for another memorable stay. Kind regards, Pedro Viegas - Front Office

10/10 – Uitstekend

Debra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Paula Oliveira | Front Office op 12 apr 2024
Dear Debra, We sincerely appreciate your recent 5/5 rating for Nicola Rossio Hotel. Thank you for taking the time to share your positive feedback. Your perfect rating is a great source of pride for our team and we are delighted to know that you had a satisfying experience during your stay. We look forward to the opportunity of welcoming you back and providing you with another outstanding stay in the future. Warm regards, Paula Oliveira Front Office

8/10 – Goed

Mildred

1 nacht verbleven in april 2024
Reactie van Rodrigo Neves - Front Office Assistant Manager op 2 mei 2024
Dear Mildred, Thank you for your review and for choosing our hotel! We're happy to know that you had a positive experience during your stay. Your feedback is invaluable to us. We're constantly striving to improve and provide even better service, so your review is greatly appreciated. We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay. Kind regards, Rodrigo Neves - Front Office Assistant Manager

10/10 – Uitstekend

Dawn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great!! Only things was NO ROOM for luggage in your room or to store clothes really. Also our shower was slow to drain so turned it off while my conditioner was in my hair.
2 nachten verbleven in april 2024
Reactie van Rodrigo Neves - Front Office Assistant Manager op 13 apr 2024
Dear Dawn, Thank you for your fantastic rating and for sharing your feedback with us. We're thrilled to hear that everything was great during your stay! We apologise for any inconvenience caused by the shower draining and the lack of storage space for luggage and clothes in your room. Your feedback is valuable, and we will certainly take it into consideration as we strive to improve our facilities to better meet the needs of our guests. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future! Best regards, Rodrigo Neves - Front Office Assistant Manager

10/10 – Uitstekend

Chasity

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entrance to the building is actually facing an alley that is very poorly maintained. Homeless that live across the walkway. This can give you a very uneasy feeling and we never went out at dark as our decision. Not once were we ever bothered or harassed.
6 nachten verbleven in maart 2024
Reactie van Rodrigo Neves - Front Office Assistant Manager op 17 apr 2024
Dear Chasity, Thank you for sharing your feedback with us. We appreciate your honesty about your experience. We understand your concern about the entrance, and we regret any discomfort it may have caused. Remember that this "alley" is a very busy street, where you can find some shops and supermarkets and patrol cars pass by frequently, which can make people feel safer. Please know that the safety and security of our guests are of utmost importance to us. While we don't have control over the surroundings outside our building, we do our best to ensure a safe and welcoming environment within the hotel premises. We're glad to hear that you weren't bothered or harassed during your stay. Should you have any concerns or require assistance during your future visits, please don't hesitate to reach out to our staff, as we're always here to help ensure a pleasant stay for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future. Warm regards, Rodrigo Neves - Front Office Assistant Manager

10/10 – Uitstekend

Oliver

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Für mich das beste Hotel in dieser top Lage. Alles zu Fuß erreichbar, da es absolut zentral liegt. Alles sehr sauber und tolles hilfsbereites Personal.
3 nachten verbleven in april 2024
Reactie van Paula Oliveira | Front Office op 9 apr 2024
Dear Oliver,Thank you so much for your excellent review and your kind words about our hotel! We truly appreciate your feedback. We're delighted to hear that you found us to be the best hotel in this prime location. Our central position is indeed one of our key advantages, making it convenient for our guests to explore the area on foot.Maintaining cleanliness is a top priority for us, so we're thrilled that you noticed and appreciated the cleanliness of our facilities. It's also wonderful to hear that our staff members were helpful throughout your stay. It's always rewarding to know that our efforts are recognized and valued by our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. Thank you once again for choosing to stay with us!Warm regards,Paula Oliveira Front Office

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Paula Oliveira | Front Office op 3 apr 2024
Dear Scott,Thank you for the perfect score! We're delighted you had such a wonderful experience with us. We hope to see you again soon!Kind regards,Paula Oliveira Front Office

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is excellent. Very central. 15 minute walk to the river. Staff at the hotel are excellent, especially at the front desk; so friendly and helpful.
3 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 2 apr 2024
Dear George, Thank you for choosing to stay at Nicola Rossio Hotel and for sharing your positive feedback with us. We are thrilled to hear that you found our location to be excellent and convenient for exploring the city, with the river just a short walk away. Your kind words regarding our staff, particularly those at the front desk, mean a lot to us. Providing exceptional service with a friendly and helpful demeanor is something we take great pride in, and it is wonderful to know that our efforts have made your stay more enjoyable. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

Aoife

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not being able to hear the hustle and bustle of the main square was amazing. The room was lovely and the staff were incredibly helpful and always friendly!
3 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 2 apr 2024
Dear Aoife, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Nicola Rossio Hotel and that our tranquil atmosphere provided a peaceful escape from the hustle and bustle of the main square. It is wonderful to know that you found your room to be lovely and that our staff exceeded your expectations with their helpfulness and friendliness. Providing exceptional service is always our top priority, and we are pleased that we could contribute to making your stay enjoyable. We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

Anna

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were friendly and helpful always. We loved the breakfast-lots of choices, pleasant ladies working hard to make an enjoyable experience and great cappuccino!!!
7 nachten verbleven in maart 2024
Reactie van Paula Oliveira | Front Office op 29 mrt 2024
Dear Anna,Thank you so much for your perfect score and your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team takes pride in providing friendly and helpful service and it's wonderful to know that it made a positive impact on your experience. We're also delighted that you enjoyed our breakfast options and the efforts of our hardworking staff. We hope to welcome you back soon for another enjoyable stay!Warm regards,Paula Oliveira Front Office

10/10 – Uitstekend

Ellen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff members were very helpful and welcoming. I was impressed!
1 nacht verbleven in maart 2024
Reactie van Paula Oliveira | Front Office op 28 mrt 2024
Dear Ellen,Thank you so much for your feedback! We're delighted to hear that you had such a positive experience with our staff. Ensuring that our guests feel welcomed and supported is always our top priority. Our team works hard to create a friendly and accommodating atmosphere, so it's incredibly rewarding to hear that their efforts have made a positive impression on you. We appreciate your kind words and look forward to welcoming you back in the future!Warm regards,Paula Oliveira Front Office

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Außer der Enge des Zimmers, war alles hervorragend. Das Personal war überaus freundlich, die Auswahl des Frühstückbuffets war vielseitig! Wir empfehlen gerne weiter.
3 nachten verbleven in maart 2024
Reactie van Paula Oliveira | Front Office op 22 mrt 2024
Dear Thomas,Thank you very much for your feedback! We're delighted to hear that you enjoyed your overall experience with us, despite the tight quarters. It's wonderful to know that our friendly staff and diverse breakfast buffet made a positive impression on you. Your recommendation means a lot to us! We'll certainly take note of your comment about the room size and strive to address any areas where we can improve. Should you choose to stay with us again in the future, please feel free to reach out if there's anything specific we can do to enhance your comfort. Once again, thank you for choosing our hotel and we look forward to welcoming you back soon!Kind regards,Paula Oliveira Front Office

10/10 – Uitstekend

Tony Kwok Tong

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, staff very friendly and helpful. Breakfast buffet very good, restaurant very friendly. Highly recommended
3 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 21 mrt 2024
Dear Tony Kwok Tong, Thank you for taking the time to share your feedback following your stay at our hotel! We are delighted to hear that you enjoyed your time with us and were pleased with various aspects of your stay. We are proud to know that you found our location excellent and that our staff was friendly and helpful throughout your stay. We also appreciate your kind words about our breakfast buffet and restaurant. We sincerely value your recommendation and look forward to welcoming you back again in the future for another memorable stay, Marcos Almeida Front Office Manager

8/10 – Goed

Lesley, croydon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel with modern look & feel. My room on 3rd floor was a good size, tastefully decorated with a large well-appointed bathroom. The staff were all friendly & helpful, I didn't take breakfast, so can't comment on that. The street where the reception of the hotel is located runs parallel to Rossio Sq (where the Cafe Nicola is situated) is a little off putting at 1st sight, with some closed down shopfronts, but has quite a bit of foot traffic, so safe.
3 nachten verbleven in maart 2024
Reactie van Mónica Silva | Front Office op 26 mrt 2024
Dear Lesley, We are thrilled that you enjoyed our hotel's aesthetic, it is something that we regard as a staggering compliment. As most people know, rooms in the center of Lisbon are small, and so we are glad that you felt good about the size you encountered, both in the main space and in the bathroom. We regret to know that the outside secondary street of the hotel didn't please you but we appreciate your comprehension. Every single one of us that works as staff at the hotel has taken your remark about our guest treatment as a good sign of our dedicated work ethic. It feels good to know we passed on to you our predisposition to deliver the best service possible. For all of this, we want to thank you for choosing us and we wish you a good continuation of safe travels. Have a splendid day! Kindest regards, Mónica Silva Front Office

10/10 – Uitstekend

Michiru

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, beautiful room, and friendly staff!
3 nachten verbleven in maart 2024
Reactie van Paula Oliveira | Front Office op 17 mrt 2024
Dear Michiru,Thank you so much for your positive review and your kind words.We're thrilled to hear that you enjoyed our great location, beautiful rooms and friendly staff. It was a pleasure having you with us and we look forward to welcoming you back in the future!Warm regards,Paula Oliveira

10/10 – Uitstekend

Amber

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Hotel right on Rossio square, easy walk from metro. Tiny room but really comfortable bed and excellent pillows! Sound proofing amazing - not a sound from square when windows closed. Right in the heart of Lisbon. Would recommend to anyone.
1 nacht verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 15 mrt 2024
Dear Amber, We greatly appreciate your fantastic review of your recent stay with us at Nicola Rossio Hotel! It is wonderful to hear that you found our location on Rossio Square to be convenient and easily accessible from the metro. We are delighted that you found your room to be cozy and that you enjoyed a comfortable night's sleep on our excellent pillows. Our team takes pride in providing a tranquil atmosphere, and we are thrilled that our soundproofing met your expectations, allowing you to fully relax during your stay. Thank you for recommending us to fellow travelers! We strive to offer a memorable experience, and we're thrilled to have exceeded your expectations. We can not wait to welcome you back for another exceptional stay in the heart of Lisbon! Warm regards, Marcos Almeida Front Office Manager

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, comfortable bed, modern bathroom…very cosy. Rooms are quite compact.
5 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 15 mrt 2024
Dear James, Thank you for sharing your feedback following your recent stay at Nicola Rossio Hotel. We are pleased to hear that our location proved convenient for your visit and that you found our beds comfortable and our bathrooms modern, contributing to a cozy experience. We appreciate your comment regarding the compactness of our rooms. While we aim to optimize space in our accommodations, we understand that preferences may vary, and we will certainly consider your feedback as we strive to enhance our guests' comfort. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Marcos Almeida Front Office Manager

8/10 – Goed

Laurie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff who helped arrange our tour of the Pena Castle. Breakfast was wonderful and walkable area. A bit noisy at night but worth it being able to stay in central Old town Lisbon.
3 nachten verbleven in maart 2024
Reactie van Paula Oliveira | Front Office op 14 mrt 2024
Dear Laurie,Thank you for your feedback! We're delighted to hear that you enjoyed your tour of Pena Castle and found our staff to be excellent. We're also glad you liked our wonderful breakfast offerings and appreciated the convenient, walkable location. We apologize for any noise disturbance at night but we are pleased that you found it worthwhile to stay in the heart of historic Old Town Lisbon. We hope to welcome you back soon for another memorable stay!Kind regards,Paula Oliveira Front Office

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly reception, offered port and a tart while checking in.
1 nacht verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 13 mrt 2024
Dear John, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience at our hotel and that our reception team provided you with a warm and friendly welcome, including our signature port wine and tart. We strive to create memorable experiences for all our guests, and it is wonderful to know that we succeeded in making your check-in a pleasant one. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

MIYUKI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2月下旬に2泊しました。シントラを自分達でまわりたかったので、駅も近くどこへ行くのも便利でした。海へ下る道にはレストランも多くあり賑わっていました。海やサンジョルジュ城は下りなら歩けました。便利な分部屋は狭かったですが、清潔でエスプレッソマシーンがあり、寝るだけの私達には充分でした。受付の方は質問してもフレンドリーに答えてくれとても印象の良いホテルでした。次回リスボンに行く際はまた宿泊したいです。
2 nachten verbleven in februari 2024
Reactie van Marcos Almeida | Front Office Manager op 13 mrt 2024
Dear Miyuki, Thank you for taking the time to share your feedback following your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience with us and that our location, amenities, and service met your expectations. It is wonderful to know that our proximity to the train station made it convenient for you to explore Sintra and other nearby attractions. We are pleased that you found our rooms clean and equipped with the necessary amenities for a comfortable stay. Your kind words about our friendly receptionist are truly appreciated, and we will be sure to pass on your compliments. We are honored that you would consider staying with us again on your next visit to Lisbon. Once again, thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

kylie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the nicola rossio hotel it was beautiful amd very comfortable and contemporary and right in the heart of downtown lisbon which mad it super easy to access wherever we needed to go there was also so many transport options so close bye so we were able to use a tram, bus and train aswell as scooter to get to places closes enough but too far to walk. The room was small but very comfortable and had all the modern amenities that we needed my only issue was my pillow was very uncomfortable but that was more due to me having a sore back then anything else, my favourite thing by far though was the staff whe were all very lovely and welcomed us with a portuguese tart and a glass of port which was so delightful after travelling from Australia. We would definitely stay here again in a hearbeat if we are ever in lisbon again
3 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 13 mrt 2024
Dear Kylie, Thank you sincerely for your glowing review and for choosing Nicola Rossio Hotel for your stay in Lisbon. We are thrilled to read about your positive experience with us. It brings us immense joy to know that you found our hotel beautiful, comfortable, and contemporary. We are delighted that our central location made it convenient for you to explore Lisbon and that you appreciated the various transportation options nearby. Your kind words about our staff warm our hearts. Providing a warm and welcoming experience is always our priority, and we are delighted to hear that our team succeeded in making you feel at home. We are also pleased to learn that you enjoy it. Thank you once again for your generous praise. We are grateful for your recommendation and look forward to welcoming you back to Nicola Rossio Hotel in the future. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

Charlene, Stony Plain

2 nachten verbleven in maart 2024
Reactie van Pedro Viegas op 1 apr 2024
Dear Charlene, Thank you ever so much for your wonderfully detailed feedback! We couldn't be happier to hear that you found our establishment to be warm and welcoming. Our team takes immense pride in creating an environment that feels like a home away from home, and we're thrilled that our efforts resonated with you. It's incredibly rewarding to know that our staff members were able to meet your needs with their friendliness and readiness to assist. Additionally, we're delighted that our central location worked well for you in exploring the attractions. Being situated in such a convenient spot is something we strive for and we're thrilled to hear that it contributed positively to your experience. Your high recommendation means a great deal to us and it serves as a testament to the hard work and dedication of our entire team. We are truly grateful for your kind words and for choosing to stay with us. Kind regards, Pedro Viegas Front Office

10/10 – Uitstekend

Joshua

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and friendly and helpful staff. Breakfast add on (via Expedia) was $5 for 2 people for 2 days - well worth it!
2 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 13 mrt 2024
Dear Joshua, Thank you for choosing to stay with us and for taking the time to leave your feedback. We are delighted to hear that you enjoyed our hotel's location and found our staff to be friendly and helpful. Your kind words are greatly appreciated and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

Allan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service and staff, the area around it is amazing, with shopping and historic sites all around the hotel. I will be staying here again.
2 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 13 mrt 2024
Dear Allan, firstly, we would like to thank you very much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our excellent service and the convenient location of our hotel, surrounded by shopping and historic sites. It was a pleasure to have you as our guest, and we are thrilled to learn that you plan to stay with us again in the future. Your satisfaction is our utmost priority, and we look forward to providing you with another memorable experience during your next visit. Thank you once again for your kind words, and we eagerly anticipate welcoming you back to our hotel. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
As Lisbon has become a major tourist destination of the past decade , it’s nice to know that a hotel like Nicola still maintains an affordable price with quality service. The location is unbeatable and the staff was super responsive and professional. Our room was perfectly comfortable and for the price we paid, we could not have imagined a better deal in this amazing European capital!
1 nacht verbleven in maart 2024
Reactie van Paula Oliveira | Front Office op 8 mrt 2024
Dear Gregory,Thank you so much for sharing your experience! It's truly heartening to hear such positive feedback about your stay at our hotel. As Lisbon has undergone a significant transformation into a bustling tourist hub in recent years, it's reassuring to know that there are still accommodations like Nicola Rossio Hotel that prioritize both affordability and quality service.The unbeatable location of the hotel, coupled with the professionalism and responsiveness of the staff, undoubtedly contributes to the overall positive experience. Moreover, your mention of the comfort of your room underscores the attention to detail and commitment to guest satisfaction. It's always rewarding when accommodations exceed expectations, especially in a vibrant city like Lisbon where options abound.Thank you once again for choosing Hotel Nicola and for taking the time to share your positive impressions. We look forward to welcoming you back on your next visit to this amazing European capital!Kind regards,Paula Oliveira Front Office

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wow what can I say... location was amazing, room exceptionally clean and the customer service was outstanding! | cannot recommend this hotel enough! My daughter and I came for a mini break and the team at Nicola Rossio could not have done more to make our stay so perfect!! Every day their warmth paired with their professionalism made us feel very welcome and no question was too much!! (And we had a lot of them!! Thank you so much for such a wonderful stay, you really have made it very special for us!
3 nachten verbleven in maart 2024
Reactie van Paula Oliveira | Front Office op 8 mrt 2024
Dear Laura,Thank you for your glowing review! We're thrilled to hear that you and your daughter had such a fantastic stay with us at Nicola Rossio Hotel. It's wonderful to know that you found our location amazing, our rooms exceptionally clean, and our customer service outstanding. Providing a warm and welcoming atmosphere paired with professionalism is always our goal, and we're delighted that you felt so well taken care of during your mini-break. We truly appreciate your recommendation and kind words, and we're so pleased that we could make your stay with us special. Thank you for choosing our hotel and we hope to welcome you back again soon!Kind regards,Paula Oliveira Front Office

10/10 – Uitstekend

Cascade

This is a beautiful hotel, located in the heart of downtown Lisbon right next to the stunning Rossio Square, within walking distance to public transportation, shopping & old town area. The hotel is clean & well managed. Staff members are friendly. The only disappointment is the breakfast it provides. It appears that the restaurant is primarily for lunch & dinner business. The breakfast food appeared to be all packaged food ~ not fresh. The area for breakfast is cold with wind coming through the gap of the closed glass doors.
2 nachten verbleven in februari 2024
Reactie van Marcos Almeida | Front Office Manager op 7 mrt 2024
Dear Cascade, firstly, we would like to thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you found our hotel to be beautiful and enjoyed its prime location in the heart of downtown Lisbon, close to many attractions and amenities. Your kind words about our clean and well-managed property and our friendly staff are greatly appreciated. Providing a comfortable and welcoming environment for our guests is always our top priority. We apologize for any disappointment you experienced with our breakfast offerings. We want to assure you that we do offer fresh and high-quality products to our guests. However, it seems there may have been a misunderstanding, and we apologize if your experience did not meet your expectations in this regard. We will review our breakfast offerings to ensure that we continue to provide delicious and satisfying options for our guests. Your satisfaction is important to us, and we will strive to ensure a more enjoyable breakfast experience for our guests in the future. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience on your next visit to Lisbon. Warm regards, Marcos Almeida Front Office Manager

10/10 – Uitstekend

Daniel, Corregidora

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Esta muy centrico
2 nachten verbleven in maart 2024
Reactie van Marcos Almeida | Front Office Manager op 7 mrt 2024
Estimado Sr. Daniel, Gracias por tomarse el tiempo para dejarnos su opinión. Nos complace saber que encontró nuestra ubicación muy céntrica y conveniente para sus actividades en la ciudad. Estamos comprometidos en ofrecer a nuestros huéspedes una experiencia inolvidable en el corazón de la ciudad. Esperamos darle la bienvenida nuevamente en el futuro y brindarle otra excelente estadía. Saludos cordiales, Marcos Almeida Front Office Manager

10/10 – Uitstekend

hanna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
위치 입지는 최고 좋았던 것 같습니다. 시설도 새로 보수한건지 다 깨끗하고 새것 같았어요. 직원분들 너무 친절하시고 힝상 상주하고 계셔서 미음 편했어요. 자정에 체크인 했는데도 웃으면서 맞아주시고 웰컴 드링크랑 나타도 챙겨주시네요~
4 nachten verbleven in februari 2024
Reactie van Gabriel Jankoski | Front Office op 5 mrt 2024
Dear Hanna, Thank you so much for your perfect rating and for taking the time to share your experience with us! We're thrilled to hear that you felt comfortable and was received with a smile. Providing comfortable and enjoyable accommodations is always our goal. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Best regards, Gabriel Jankoski - Front Office

8/10 – Goed

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. Perfect location to walk to so many spots. Rooms are small but nice.
2 nachten verbleven in februari 2024
Reactie van Paula Oliveira | Front Office op 3 mrt 2024
Dear Sean,Thank you very much for your kind words regarding your recent stay with us. We greatly appreciate your feedback! It brings us immense joy to hear that you found our staff to be very friendly and helpful. Providing exceptional service is at the forefront of our priorities, and we are delighted that our team members were able to enhance your overall experience.Moreover, we're thrilled to hear that you enjoyed our hotel's prime location. Being situated within walking distance to numerous attractions is something we take pride in, as we strive to offer convenience and accessibility to our guests. Regarding your comment on the room size, we understand that space can sometimes be a consideration for our guests. While our rooms may be on the smaller side, we're delighted to hear that you still found them to be nice. We continuously aim to create comfortable and welcoming accommodations for our guests, and we appreciate your understanding in this matter.Once again, thank you for choosing to stay with us and for taking the time to share your experience. It was a pleasure to have you as our guest, and we hope to welcome you back for another memorable stay in the future. Warm regards,Paula Oliveira Front Office

8/10 – Goed

Simon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Paula Oliveira | Front Office op 1 mrt 2024
Dear Simon,Thank you for the feedback! We're glad you enjoyed your stay. If there's anything specific we can do to ensure a 5-star experience next time, please let us know. We look forward to welcoming you back soon!Kind regards,Paula Oliveira Front Office