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Beoordelingen van Penha Longa Resort

5 out of 5
Penha Longa Resort
Estrada da Lagoa Azul, Sintra

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 284 van 377 beoordelingen" "
Gastenscore: 8 - Goed. 55 van 377 beoordelingen" "
Gastenscore: 6 - Redelijk. 21 van 377 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 377 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 377 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

S

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dramatische klasse voor een Ritz Carlton
Dit hotel is absoluut geen 5 sterren waardig. En het biedt absoluut niet wat je van het Ritz mag verwachten. De kamer werd een keer niet schoon gemaakt, gewoon vergeten of geen organisatie, kortom dramatisch. Voorts moet je om bepaalde zaken 3 keer vragen voor het wordt geregeld. Wil je golfen dan moet je er rekening mee houden dat members voorgaan en er dus geen gelegenheid is, dit wordt nergens vermeld op de site. Bovendien zijn de greens in zeer slechte staat, het gras is bruin waarschijnlijk door een bacteriele ziekte, maar daardoor hobbelig en dus niet echt prettig spelen, hoewel de baan op zich mooi is gelegen. Kortom geen Ritz klasse en prijs kwaliteit is ver te zoeken.
4 nachten verbleven in september 2021

10/10 – Uitstekend

Erik, Netherlands

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the beautiful area around the hotel with golf course and forest. The hotel has multiple good restaurants and is not far from Sintra. We got also some good tips for Sintra from Maria from the reception.
2 nachten verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Superb! Very friendly staff. Nice facilities. Good food.
9 nachten verbleven in september 2019
Reactie van Smata156 op 28 okt 2019
We really apreciate your comments, and look forward to receive you again. Thank you. Warm regards Quality Team

8/10 – Goed

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi resort om te ontspannen
-Heel mooi resort om te rust te komen. -Goed onderhouden resort en zeer goede restaurants. -Zeer comfortabele bedden bij het zwembad. -Zeer uitgebreid / fantastisch ontbijt. -Mooie grote buiten en binnenspeelplaats met veel voorzieningen voor de kinderen. -Comfortabele grote bedden en mooie badkamer -sommig personeel is wat te overbezorgd en bang om fouten te maken. Dagelijks bellen of alles naar tevredenheid is een beetje teveel van het goede. Iets minder zou bijdrage aan een relaxtere sfeer. Toen we een 2e herinnering voor een kinderbed doorgaven, was er lichtelijk paniek. -prijzen minibar zijn buiten proporties en niet van deze tijd. Het mag wel iets meer kosten, maar 6 EUR voor een blikje cola kan echt niet...
3 nachten verbleven in juni 2019

10/10 – Uitstekend

marion, netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful location
Very nice hotel, Friendly staff, nice food, big rooms, very clean. Beautiful golfcourse, nice Spa. Location perfect, beteren Cascais and Sintra.
4 nachten verbleven in augustus 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
heerlijk gastvrij hotel waar het je aan niets ontb
ontzettend gastvrij en goede service, heerlijke kamer, leuke restaurants, tapas avond op zondag is en aanrader, ligt niet aan zee dus een auto is een must

10/10 – Uitstekend

G

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Marc, Deurne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good choice
Very good hotel and services. Always a good choice. Only negative: Prices for food and beverage (incl. seperate restaurant) are unfortunately on the (too) high side, no alternatives. Very quit location, marvellous surroundings and friendly staff.

10/10 – Uitstekend

Abbigale

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing… so amazing we extended our stay here
1 nacht verbleven in april 2024

10/10 – Uitstekend

Laverne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Stay
Our stay at the Penha Longa exceeded all expectations. From the beginning to the end. On arrival we were met with some of the most friendly and helpful staff. Everyone went above and beyond to please and to make the stay great. The hotel is nestled on a beautiful golf course. Lots of great restaurants and a superb free breakfast every morning. Star in every department was great. There was no language barrier. I would certainly return to this property. We had a wonderful vacation.
4 nachten verbleven in november 2023
Reactie van Smata op 13 nov 2023
Laverne, Delighted to hear you had an exceptional stay with us! Thanks for your kind words and we look forward to welcoming you back for another wonderful vacation.Susana MataDirector of Quality

10/10 – Uitstekend

Boris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in november 2023
Reactie van Penha Longa Resort op 13 nov 2023
Thank you for your feedback!

10/10 – Uitstekend

Teresa

2 nachten verbleven in september 2023
Reactie van Penha Longa Resort op 13 nov 2023
Thank you for your feedback!

10/10 – Uitstekend

Heidi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A true five star hotel
Our stay at Penha Longa was absolutely lovely. The service and the hotel were top to the finest details. We enjoyed our holiday with our toddler and never felt this welcomed. It really warmed our hearts to see how everyone paid attention to our little one. The hotel is located in such a beautiful venue and there was plenty of activities to do, our favorites were the spa and buggy rides. We will definitely return!
3 nachten verbleven in september 2023
Reactie van Smata op 4 okt 2023
Heidi, Thank you so much for sharing your wonderful experience at Penha Longa! We're thrilled to hear that you had a lovely stay and that our team made you and your toddler feel so welcome. It's truly heartwarming to know that you appreciated the attention to detail in our service.We're delighted to hear that you enjoyed the beautiful surroundings of our hotel and the various activities we offer. The spa and buggy rides are indeed fantastic choices for relaxation and exploration. We can't wait to welcome you back for another memorable stay! If you have any specific plans or requests for your next visit, please feel free to let us know. Until then, safe travels and warm regards from the Penha Longa team!

10/10 – Uitstekend

rajesh, London

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely Quiet Property with Good Selection of Restaurants and warm welcoming staff
3 nachten verbleven in augustus 2023
Reactie van Penha Longa Resort op 6 sep 2023
Dear rajesh, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and found our property to be a lovely and peaceful retreat. Our team takes pride in providing a warm and welcoming experience to our guests. We're also delighted that you appreciated our selection of restaurants.We can't wait to welcome you back in the future!Best regardsSusana Mata Director of Quality

10/10 – Uitstekend

Yanick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice and clean, good temperature. I love how spacious the room was, well distributed, with mirrors, a balcony overlooking the garden and the mountain. We had access to juice, sodas and water in the refrigerator. The staff was very friendly. They brought our luggage up to the room.
1 nacht verbleven in augustus 2023
Reactie van Penha Longa Resort op 6 sep 2023
Dear Yanick, Thank you so much for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel.It's great to know that you found your room comfortable, clean, and well-maintained. We take pride in providing spacious and thoughtfully designed rooms, and we're delighted to hear that you appreciated the layout, mirrors, and the balcony with a view of the garden and mountains.We're also pleased to hear that you enjoyed the complimentary refreshments in the refrigerator and that our staff provided you with excellent service, including assistance with your luggage. Our team works hard to ensure our guests have a memorable experience, and your kind words are a testament to their efforts.We hope to welcome you back in the future for another enjoyable stay.Safe travels!Susana Mata Director of Quality

8/10 – Goed

Annette

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Penha Longa Resort op 6 sep 2023
Dear Annette, Thank you so much for choosing to stay at our hotel, and for taking the time to share your feedback! Your opinion is valuable to us, and we're always looking for ways to improve our services. If you have any specific comments or suggestions that could help us enhance your future visits or the experiences of other guests, please don't hesitate to share them with us.We hope to welcome you back to our hotel in the near future and provide you with an even better experience. Safe travels! Susana MataDirector of Quality

10/10 – Uitstekend

Kyle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Beautiful area ,great service great food !Amazing atmosphere.
3 nachten verbleven in juli 2023
Reactie van Penha Longa Resort op 6 sep 2023
Dear Kyle, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that you found the area beautiful. Providing great service and delicious food is our top priority, and it's wonderful to know that we exceeded your expectations.We hope to welcome you back soon for another amazing experience!Warm regardsSusana MataDirector of Quality

10/10 – Uitstekend

Glee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2023

8/10 – Goed

Myeisha

Positief: Personeel en service
Negatief: Netheid
Beautiful area
1 nacht verbleven in mei 2023
Reactie van Susana Mata op 23 jun 2023
Thank you for your kind words! We're thrilled to hear that you found the area around our hotel beautiful. It truly is a remarkable location, and we're glad you enjoyed it. We hope you had a wonderful stay with us, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels! Susana MataDirector of Quality

10/10 – Uitstekend

jody a

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice amenities
Very clean, friendly staff, excellent food, complimentary to go breakfast order was lost and not ready.
2 nachten verbleven in mei 2023
Reactie van Susana Mata op 28 jun 2023
jody, Thank you for your feedback! We're thrilled to hear that you found our hotel very clean and our staff friendly. We apologize for the inconvenience with your complimentary to-go breakfast order and any frustration it may have caused. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Best regardsQuality Team

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
There was construction everywhere, loud noises, hallway had a strong scent that smelt horrible, housekeeping walked in while we were still sleeping, they overcharged us for golf by $300 when I booked it it said $220 and they charged us $507 upon arrival.
1 nacht verbleven in april 2023
Reactie van Smata op 28 apr 2023
Dear guest,Thank you for sharing your experience with us.We take your comments very seriously and would like to address your concerns directly. Please reach out to us at your convenience. We apologize for any inconvenience caused and look forward to hearing from you.Best regards,Susana Mata Director of Quality

10/10 – Uitstekend

Gabriel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent endroit où séjourner dans un cadre enchanteur en nature. Petit déjeuner copieux et délicieux. Piscine intérieur en mars un plus pour relaxer après une journée de visite.
4 nachten verbleven in maart 2023
Reactie van Smata op 28 apr 2023
Gabriel, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre cadre enchanteur en pleine nature. Nous sommes heureux que vous ayez pu vous détendre dans notre piscine intérieure en mars et apprécié notre petit déjeuner copieux et délicieux. Nous espérons vous accueillir à nouveau bientôt pour une expérience tout aussi agréable. Merci d'avoir choisi notre établissement !Susana MataDirector of Quality

4/10 – Matig

Dmitriy

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Dear Penha Longa, I am writing to express my dissatisfaction with my recent stay at your hotel. While I had chosen to stay at your 5-star hotel to celebrate my child's 10th birthday, I was disappointed that nothing special was done to mark the occasion, despite assurances from your staff. Moreover, when I requested a golf cart, it was malfunctioning, adding to our frustration and inconvenience during our stay. Additionally, one evening, a staff member almost entered our bedroom without our permission, asking if we needed towels. This was completely inappropriate and left us feeling violated and that our privacy had been disturbed. Furthermore, I was also disappointed with the construction work that was going on during my stay. The loud and disturbing sounds from the construction site on the first floor woke us up at 8 in the morning, which was very disruptive to our stay. While I understand that construction work may be necessary, it is unacceptable for guests to be subjected to such noise disturbances, and measures should be in place to ensure guests' comfort. Overall, my experience at Penha Longa Sintra Portugal was far from satisfactory, and I hope that you take note of these issues and take the necessary steps to ensure that guests' expectations are met in the future. Sincerely, Anna
4 nachten verbleven in februari 2023
Reactie van Smata op 1 mrt 2023
Dear Dmitriy, Thank you for sharing your recent experience at our hotel. We appreciate your feedback and take all comments seriously. We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience caused.We strive to provide all of our guests with exceptional experiences, and we are disappointed to hear that we fell short in your case. Rest assured that we will take your comments into consideration as we continue to improve our services and facilities.We appreciate your patronage and hope that you will consider staying with us again in the future.Sincerely,Susana MataDirector of Quality

10/10 – Uitstekend

EUI KYUNG

5 nachten verbleven in februari 2023

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nous nous étions dit il y a 10 ans , on se refait cela dans 10 ans avec des souvenirs du site extraordinaire… rien n’a changé toujours autant magnifique
2 nachten verbleven in februari 2023
Reactie van Smata op 1 mrt 2023
Cher David, Nous sommes ravis d'apprendre que votre expérience avec nous était toujours aussi magnifique qu'il y a 10 ans. Nous apprécions votre fidélité et sommes heureux que notre site extraordinaire vous ait laissé des souvenirs inoubliables.Nous continuerons à travailler dur pour offrir à nos clients un service de qualité et des installations de premier ordre, afin de garantir des souvenirs inoubliables lors de leur séjour chez nous.Merci encore pour votre soutien et nous espérons avoir l'occasion de vous accueillir à nouveau chez nous.Cordialement,Susana MataDirector of Quality

10/10 – Uitstekend

Joanne A

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed at Penha Longa 10 years ago and when I decided to visit Portugal, I selected this resort again and I wasn't disappointed. If I could bottle the level of service I received and take it with me everywhere I go, I would. The property is still well maintained, the dining experience from breakfast to dinner was superb. The Spa was awesome also. I highly recommend this resort and would give a higher score than 5 if I could.
4 nachten verbleven in januari 2023
Reactie van Smata op 1 mrt 2023
Dear Joanne AThank you for choosing to stay with us again after 10 years, and for taking the time to share your experience with others. We are delighted to hear that your recent stay at Penha Longa was everything you had hoped for and more. We take pride in maintaining our property to the highest standards, and we are glad that you noticed and appreciated our efforts.It is also gratifying to hear that you found our dining experience and spa services to be superb. We have a talented and dedicated team who take great care in providing our guests with the best possible experience, and your positive feedback is a reflection of their hard work.Thank you for your kind words and for recommending our resort to others. We look forward to welcoming you back to Penha Longa in the future.Sincerely,Susana MataDirector of Quality

8/10 – Goed

Chio

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice property with beautiful scenery Staff must follow up with details

10/10 – Uitstekend

FABIANA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022

10/10 – Uitstekend

Ryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff deserve special recognition at this hotel. Anytime my wife and I needed anything, they were willing and enthusiastic to help. Rooms were clean and nice, the restaurants on the property are excellent, and the property is beautiful. My only complaint is that we played a round of golf while we were there, and were charged the full, normal rate during off season, on a course that was far from optimal condition. Most places have winter rates that are about half of the main season rates, and although the course was fun and challenging, I feel as though I overpaid for the round. No difference between fairways and rough, grass was 5” long on the fairway in many places. Lost several balls in the fairway. We were warned that the course wasn’t in peak condition, but I feel the price should have reflected that. Other than that small issue, this place was incredible! Again, the staff was super accommodating. The breakfast that this hotel puts on is the best I’ve seen in Portugal; phenomenal. If you choose to come stay here in the off season as we did, you will enjoy less people at the hotel and smaller crowds at the beautiful sites in the area as well.

6/10 – Redelijk

Sylvie

Reisde met partner
Positief: Netheid, personeel en service
Belle grande chambre et jolie vue. Qualité nourriture faible et servie froide. Éclairage trop fort dans les restaurants, on se croirait en train de souper au McDo tellement il y fait clair. Gâche l’ambiance feutrée qu’on aimerait pour un repas.
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Jeremy

7 nachten verbleven in september 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great place!
Great facilities, rooms and ambience - however, some services like breakfast room was not up to standards… Seemed to be post-pandemic hiccups and still way better than all other resorts we’ve visited recently… Would go again!
5 nachten verbleven in juli 2022

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First class, we will definitely return
8 nachten verbleven in juli 2022

10/10 – Uitstekend

Nelson, Schwenksville

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
These was the best resort we've have stayed at. The grounds were beautiful and historical. Very walkable and the amenities were great.
4 nachten verbleven in juli 2022

10/10 – Uitstekend

Saeid

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kudos to Management team and all the people working at this resort. This is true 5 star service that I have not seen in a while. Thank you so much.
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Robert

1 nacht verbleven in juni 2022

4/10 – Matig

Rodney

Reisde met een groep
Positief: Netheid, comfort kamer
Negatief: Personeel en service
A truly disappointing stay at a wonderful location
Thé hôtel had overbooked and did not have rooms available for the first of my five night stay. The following day no rooms were available until mid afternoon and when a manager intervened the room made available was obviously a rushed job and lacked amenities and essential toiletries one would expect of a 5* hotel. The admin staff appeared untrained. When I checked out they did not not have records of my Experian prepayment until a manager was summoned.
5 nachten verbleven in mei 2022

4/10 – Matig

Kenneth

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 Star it is not
Firstly they moved us for our first night (of 5) they said because of covid, it was a lie we found they were overbooked. We then agreed to move to the hotel at 10am providing our room was ready on arrival we were told the room would be ready at 3pm. We got the duty manager and she got us a room in 10 mins. She was excellent. One day the room was not serviced, and for three days tea and coffee not replaced. The duty manager again was very helpful. All the staff were great, but obviously he top management are really not very good. On Monday we were looking to have dinner in one of the 3 star Michelin restaurants, but surprise surprise all are closed on a Monday, surely you would stagger closures, but no. Main dining room was fully booked until 9:30pm. But was not on looking in a few times. So we had to eat in the bar.
5 nachten verbleven in mei 2022

10/10 – Uitstekend

Brian

2 nachten verbleven in mei 2022

10/10 – Uitstekend

Júlio

2 nachten verbleven in mei 2022

10/10 – Uitstekend

PARISOT

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A perfect place in a beautiful area
Last year I was able to discover Sintra. We had the opportunity to come again for a conference in the region at this place. This hotel offers everything you need if you want to relax, enjoy and in a quiet area. We will definitely come back with the kids to enjoy all together !
1 nacht verbleven in mei 2022

8/10 – Goed

EITAN

1 nacht verbleven in maart 2022

10/10 – Uitstekend

Jeanne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the property and all the amenities for children. The staff was extremely helpful.
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Sonia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was surrounded by beautiful tree and golf course. It was a just a short drive away from Lisbon, Cascais, and the main town of Sintra. It was quiet and relaxing area. The staff was helpful and friendly. We also loved hanging out at the gin bar. Federico was so nice and made an excellent drink suggestion when I was unsure what to order.
5 nachten verbleven in maart 2022

10/10 – Uitstekend

Rohit

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in februari 2022

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good but could be better.
This hotel is a Ritz Carlton. It is a beautiful property but for the most part they are great BUT I feel for a Ritz brand they could be better! Our room carpet is dirty with a wine stain or something. Make note that electric bike is NOT free. We didn't remember they mention the rental cost so we were a little shocked that it was 18 euro per bike. For a 5 star hotel I think bike should be free of charge since it is just for exploring the hotel property and cant be use to go outside anyway. but overall good stay.
3 nachten verbleven in november 2021

10/10 – Uitstekend

Antonio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in november 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in november 2021

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Disappointing
Although the location is stunning, there are a lot of issues with this resort which made our stay quite disappointing. We were planning a few days of relaxing, my husband would play golf and i would use their pools and other facilities, and then we would go to their michelin restaurant for his birthday. The pools were cold and not usable, the running "trails" were just the road around the resort you share with the cars, and on check in we discovered most of the restaurants would remain closed for our stay and were told to book straight away as everything would be full otherwise. Nowhere on the website or during the booking process is it advertised that the pools and restaurants are seasonal but this is the case. Breakfast was a bit of a disaster, we were put next to the coffee station which was really loud and chaotic with staff making coffees around us. And got coffee pod machine coffee which is hardly 5 star. The food was very slow and not good when it arrived. We didnt bother to go down for the remaining days. I have to say that the staff here were all really friendly and tried their best despite the underlying problems of the systems they were working with. When we complained they were most understanding, we received an upgrade and a bottle of wine on the birthday which was much appreciated. Despite this the overall experience was really disappointing.
4 nachten verbleven in oktober 2021