Exterieur

Beoordelingen van PortoBay Liberdade

5 out of 5
PortoBay Liberdade
Rua Rosa Araújo, 8, Lisbon

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 727 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 217 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 36 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 1003 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Chantal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Very nice room and accomodations
4 nachten verbleven in november 2023
Reactie van Sílvia Rio – General Manager op 21 nov 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a positive experience and appreciated our friendly staff, as well as the nice room and accommodations.Creating a welcoming and comfortable environment for our guests is our top priority, and we're thrilled that our team and facilities met your expectations. Your kind words are truly appreciated and serve as motivation for our staff to continue providing excellent service.We hope to have the pleasure of welcoming you back to our hotel in the future. Best Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super hotel
2 nachten verbleven in maart 2020
Reactie van Sílvia Rio - General Manager op 5 mrt 2020
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcoming you again in our hotel in the near future. Kindest regards,

10/10 – Uitstekend

Peter, Eindhoven

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top ontbijt, heerlijke Spa, vriendelijk personeel, top locatie
4 nachten verbleven in februari 2020
Reactie van Silvia Rio - General Manager op 5 mrt 2020
Dear Guest, Thank you for taking the time to review your recent stay at PortoBay Liberdade, It is a great pleasure to read that we were able to meet your expectation and thank you for your special reference regarding the breakfast, Spa and location. Looking forward to your next stay with us. Kindest regards

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Voorzieningen
Good location. Functional deluxe rooms, but small and not well cleaned. Food in restaurant and at breakfast of good quality, but little choice. Staff not friendly.
4 nachten verbleven in augustus 2019
Reactie van Sílvia Rio - General Manager op 3 okt 2019
Dear Guest, Thank you for taking the time to review our hotel as all our Guest´s feedback is extremely important to us. I am very pleased to read that you appreciated the location of our hotel and thank you for your special reference toward our selected and high-quality products in the restaurant. Regarding the room size, for a next possible visit, please mention your concern once booking your stay, we will be more than happy to advise another room that better suits your preferences. As regards the staff, I am sorry to read your comment, as generally we provide a custom-made service for all our guests and our staff does everything, they possibly can to help our guests. We sincerely hope that you consider staying with us once again and we can make your experience exceptional next time. Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2019
Reactie van Sílvia Rio - General Manager op 19 aug 2019
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcoming you again in our hotel in the near future. Kindest regards,

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2019
Reactie van Sílvia Rio - General Manager op 4 aug 2019
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcoming you again in our hotel in the near future. Kindest regards,

8/10 – Goed

Geverifieerde reiziger

4 nachten verbleven in juni 2019
Reactie van Sílvia Rio - General Manager op 3 jul 2019
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcoming you again in our hotel in the near future. Kindest regards

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2019
Reactie van Sílvia Rio - General Manager op 2 apr 2019
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcome you again in our hotel in the near future. Kindest regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijne locatie, mooi dakterras, super spa en vriendelijk personeel!
4 nachten verbleven in december 2018
Reactie van Sílvia Rio - General Manager op 6 jan 2019
Dear Guest Thank you for taking time to give us your feedback about your stay with us. I am delighted to read that you found our team nice and that you enjoyed our breakfast and location. Looking forward to welcoming you very soon in PortoBay Liberdade. Kindest Regards

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in november 2018
Reactie van Sílvia Rio - General Manager op 9 dec 2018
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcome you again in our hotel in the near future. Kindest regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
upgrade junior suite excellent breakfast modern and warm room friendly and helpful staff
2 nachten verbleven in november 2018
Reactie van Sílvia Rio - General Manager op 25 nov 2018
Dear Guest, Thank you so much for your amazing review. It is a great pleasure to read that you appreciate the upgrade and you found our junior suite excellent. Thank you for giving a special reference to our staff, we take a great pride in your comment. Looking forward to welcoming you again soon in PortoBay Liberdade, Kindest regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2018
Reactie van Sílvia Rio - General Manager op 27 apr 2018
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcome you again in our hotel in the near future. Kindest regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel op een goede locatie
Wat een fijn hotel met uitstekende service. Schoon en comfortabel. De ligging is prima, je loopt in nog geen 10 minuten naar de oude stad.
4 nachten verbleven in februari 2018
Reactie van Silvia Rio (General Manager) op 2 mei 2018
Dear Guest, We would like to thank you for sharing your opinion about our hotel in Expedia. We are hapy to read that you appreciated our service and location. Thank you for your kind words. We are looking forward to having you soon as our Guest at PortoBay Liberdade. Kindest regards,

10/10 – Uitstekend

frank, heemstede

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel, uitstekende ligging
Zeer behulpzame staf, met veel kennis over de stad en de omgeving. Zeer goed advies met betrekking tot culturele en culinaire zaken. Handig om reserveringen te laten maken.
4 nachten verbleven in februari 2018
Reactie van Silvia Rio (General Manager) op 26 apr 2018
Dear Guest, We would like to thank you for sharing your opinion about our hotel in Expedia. We are delighted to read that you appreciated the hotel.The opinion and suggestions of our guests are very important to us. We’re looking forward to having you again as our guest. Warm regards,

8/10 – Goed

guy, Antwerpen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
goed gelegen hotel . kleine kamers.
Prima hotel maar geen 5 sterren waard. Eerder 4 sterren. Wel prima ontbijt en goede ligging. Zouden iets stevigere matrassen mogen leggen.
4 nachten verbleven in februari 2018

8/10 – Goed

Annemarie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel, goede ligging in het centrum.
Ons verblijf met kerst was erg prettig. Gezellige entourage, goede service, fijne kamers!
3 nachten verbleven in december 2017

8/10 – Goed

Annemarie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk, gezellig hotel met goede ligging.
Prettig verblijf, fijne kamers! Een goede ligging met alle hoogtepunten van Lissabon op looopafstand.
3 nachten verbleven in december 2017
Reactie van Silvia Rio (General Manager) op 14 jan 2018
Dear Guest, We would like to thank you for sharing your opinion about our hotel in Expedia. We are delighted to read that you appreciated you stay with us with a special mention to our rooms and to our location. We are looking forward to having you again as our guest. Kindest regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel , and top location
Great hotel , fantastic stay and very friendly staff, junior suite was super
1 nacht verbleven in september 2017

8/10 – Goed

Monika Gabriele Deutz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr freundliche Mitarbeiter
4 nachten verbleven in april 2024

10/10 – Uitstekend

Patricia J

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is excellent, and the staff couldn’t do enough for us. There was a bit of renovation work going on while we were there. The hotel is on the main Avenida Liberdade full of designer shops and located 20 minutes from Rossio Square. The breakfast was excellent with everything you could want including Spumante. The bartender in Aviator4 was very attentive and would help you out with anything to make our stay special (hi name is Jose Peralho) Our room was clean and had a small balcony great for catching the rays in the afternoon. I would recommend this hotel.
4 nachten verbleven in april 2024
Reactie van Sílvia Rio - General Manager op 24 apr 2024
Dear valued guest,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our staff made it extra special for you.It's wonderful to know that you found our hotel to be excellent and that our team went above and beyond to ensure your comfort. We'll make sure to pass along your kind words to José Parelho at Aviator4.We're also pleased to hear that you enjoyed our central location on Avenida da Liberdade and that you found our breakfast to be excellent.Thank you for recommending our hotel! We look forward to welcoming you back for another enjoyable stay.Warm regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Rafael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un hotel de 5 estrellas, nada más que agregar. Un precio justo por lo que recibes
2 nachten verbleven in april 2024

10/10 – Uitstekend

Tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the property and the staff was fantastic. We would definitely return.
8 nachten verbleven in april 2024
Reactie van Silvia Rio - General Manager op 17 apr 2024
Dear Guest, Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you loved our property and that our staff made your experience fantastic. It's always our goal to provide exceptional service and to create memorable stays for our guests.We're delighted to hear that you would definitely return, and we can't wait to welcome you back!Looking forward to seeing you again soon!Warm regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Ruben

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Struttura ben localizzata e facile da raggiungere .
2 nachten verbleven in april 2024
Reactie van Sílvia Rio – General Manager op 10 apr 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's structure well located and easy to reach. Providing convenience and accessibility to our guests is always a top priority for us.We appreciate your kind words and are thrilled to know that you had a positive experience with us.We would be honored to welcome you again.Warm regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Julia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir hatten ein Zimmer im 3. Stock zur Straße hin und dies sind doe schöneren Zimmer mit tollen Flügelfenstern und angenehmer Größe. Es gibt eine Nesspresso Maschine mit täglich neuen Kapseln. Das Frühstück war vielfältig und umfangreich. Die Bar auf der Dachterrasse war im März noch nicht offen, aber man konnte per Telefon Getränke an der Bar ordern. Der Spa Bereich ist für die Größe recht klein aber schön ausgestaltet. Die Pooltemperatur ist angenehm warm. ... es gibt nichts Negatives zu berichten. Ein absolut empfehlenswertes Hotel.
7 nachten verbleven in maart 2024
Reactie van Sílvia Rio – General Manager op 26 mrt 2024
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay in one of our third-floor rooms overlooking the street. It's wonderful to know that you found our rooms to be both comfortable and well-appointed, with amenities like the Nespresso machine and daily capsule replenishment adding to your overall satisfaction.We're delighted that you found our breakfast offerings to be varied and extensive, providing a delicious start to your day. While our rooftop bar wasn't open during your visit in March, we're glad you were still able to enjoy drinks from the bar by simply giving us a call.Your compliments regarding our spa area and pool are greatly appreciated. We strive to create relaxing and enjoyable spaces for our guests, and we're pleased to hear that you found them to be inviting.Thank you for recommending our hotel.It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a fantastic 8 days at this hotel the staff were amazing so friendly
8 nachten verbleven in maart 2024
Reactie van Sílvia Rio – General Manager op 24 mrt 2024
Dear Guest, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic 8 days at PortoBay Liberdade and that our staff made such a positive impression on you.Creating a friendly and welcoming atmosphere is at the heart of what we do, and we're delighted that our team's dedication to exceptional service shone through during your stay. Your kind words mean the world to us and serve as a wonderful motivation for our staff to continue delivering memorable experiences to our guests.We're thrilled that you enjoyed your time with us, and we can't wait to welcome you back for another fantastic stay. Warm regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Christian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr gutes Hotel in Top Lage. Alles super.
2 nachten verbleven in maart 2024
Reactie van Sílvia Rio - General Manager op 24 mrt 2024
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at our hotel and that everything met your expectations.Your satisfaction is our top priority, and we're delighted that you found everything to be super during your stay. Should your travels bring you back to Lisbon, we would be honored to welcome you again for another fantastic experience.Warm regards,Sílvia Rio - General Manager

6/10 – Redelijk

Christopher, Crawley

Lovely hotel. Nice little gym. Let down by breakfast staff who look very unhappy and are reluctant to serve coffe or anything from the a la carte menu.
1 nacht verbleven in maart 2024
Reactie van Silvia Rio - General Manager op 24 mrt 2024
Dear Guest, Thank you for sharing your feedback with us, and we're glad to hear that you found our hotel lovely and enjoyed our gym facilities. However, we're truly sorry to learn about your disappointing experience with our breakfast staff.Providing exceptional service, especially during breakfast, is a priority for us, and we apologize if we fell short of your expectations on this occasion. Rest assured, we take your comments seriously, and we will address this matter with our breakfast team to ensure that all guests receive prompt and courteous service.Your feedback is invaluable to us as it helps us identify areas for improvement. We sincerely appreciate your honest review and hope that you'll give us another chance to exceed your expectations on your next visit.We're committed to making your future stays with us enjoyable and memorable.Warm regards,Sílvia Rio - General Manager

10/10 – Uitstekend

David, New Westminster

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Sílvia Rio – General Manager op 24 feb 2024
Dear Guest, Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly.Your kind words serve as a great motivation for our team to continue delivering exceptional service. We're committed to maintaining our standards and ensuring that every guest has a memorable experience with us.We appreciate your support and hope to have the pleasure of welcoming you back soon!Warm regards,Sílvia Rio - General Manager

8/10 – Goed

alex, buffalo grove

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in januari 2024
Reactie van Sílvia Rio - General Manager op 14 jan 2024
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,

10/10 – Uitstekend

JAYME

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sílvia Rio – General Manager op 14 jan 2024
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,

10/10 – Uitstekend

Odalys

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very good hotel
3 nachten verbleven in december 2023
Reactie van Silvia Rio - General Manager op 7 jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you had a very good experience at our hotel.Your positive comments are truly appreciated, and it's our goal to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of hosting you again in the future. Warm regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Eleonore

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly. Breakfast was great!
3 nachten verbleven in december 2023
Reactie van Sílvia Rio – General Manager op 31 dec 2023
Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff very friendly and that you enjoyed the breakfast. Your kind words are truly appreciated, and it's wonderful to know that our team's efforts and the breakfast offerings contributed to your overall satisfaction.We value your feedback, and it inspires us to continue providing excellent service. If there's anything specific about the staff or breakfast that stood out to you, or if you have any suggestions for improvement, please feel free to let us know.We look forward to the opportunity to welcome you back for another great stay. Warm regards,

6/10 – Redelijk

Jens Nicolai

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
To stjernet service bag fem stjernet facade
Checkede ind til en skraldespand med tidligere gæsters affald. Forsegling på complimentary vand flasker brudt og områder der ikke havde set en støveklud - længe. Afbestilte derpå rengøring. Blev låst ude af værelset og forstyrret selv om do not disturb skillet hang på døren. Vores complimentary vin og dessert i restauranten (til 8 dages ophold) fik vi hovent at vide kun gjaldt med er full meal - uden at det stod forståeligt beskrevet. Da dette blev påtalt slog de bare ud med armene og sagde sorry. Et hotel, der kun tænker på cashflow og som slåes af McDonalds på service - til gengæld var det dyrt.
9 nachten verbleven in december 2023

10/10 – Uitstekend

Sangeetha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in december 2023
Reactie van Sílvia Rio - Diretora Geral op 31 dec 2023
Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff very friendly. Your kind words are truly appreciated, and it's wonderful to know that our team's efforts contributed to your overall satisfaction.We value your feedback, and it inspires us to continue providing excellent service. If there's anything specific about the staff that stood out to you, or if you have any suggestions for improvement, please feel free to let us know.We look forward to the opportunity to welcome you back for another great stay. Warm regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Sílvia Rio – General Manager op 18 dec 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

8/10 – Goed

Brian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Sílvia Rio – General Manager op 18 dec 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Sílvia Rio – General Manager op 18 dec 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

8/10 – Goed

karen

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Sílvia Rio – General Manager op 9 dec 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Merry Grace

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Sílvia Rio – General Manager op 5 dec 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Szymon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van Silvia Rio - General Manager op 5 dec 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 – Uitstekend

PAULO

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location
5 nachten verbleven in november 2023
Reactie van Silvia Rio - General Manager op 29 nov 2023
Dear Guest,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay and that you plan to return. It's always our pleasure to provide exceptional experiences for our guests.We can't wait to welcome you back!Warmest regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Deborah

2 nachten verbleven in november 2023
Reactie van Sílvia Rio – General Manager op 18 dec 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 – Uitstekend

stefan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff, location, ambiance.
3 nachten verbleven in november 2023
Reactie van Silvia Rio - General Manager op 29 nov 2023
Dear Guest,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay and that you plan to return. It's always our pleasure to provide exceptional experiences for our guests.We can't wait to welcome you back!Warmest regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Iskander

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Sílvia Rio – General Manager op 27 nov 2023
Dear Guest,We would like to thank you for taking the time to rate PortoBay Liberdade.We are looking forward to welcoming you again in our hotel in the near future.Kindest regards,Sílvia Rio - General Manager

10/10 – Uitstekend

Eileen

Reisde met familie
Positief: Netheid, personeel en service
A very convenient hotel that's away from the noise but still walkable to the tourist spots. Breakfast was absolutely phenomenal, definitely consider adding it on! All the staff we interacted with were so nice. We had a bit of a situation the night we stayed there and the staff that helped us were very professional, apologetic and rectified it immediately. My mother also left something in the first room and they helped us find it ASAP, it was such a relief. I would highly recommend staying here, the rooms are spacious and comfortable.
1 nacht verbleven in november 2023
Reactie van Sílvia Rio – General Manager op 21 nov 2023
Dear Guest,We are genuinely grateful for the time you took to share your experience at our hotel. Your detailed and positive feedback brings immense joy to our team.We are thrilled to learn that you found our location convenient, away from the noise yet within walking distance to tourist spots. It's wonderful to hear that you enjoyed our phenomenal breakfast, and we appreciate your recommendation to add it on for future guests.Your kind words about our staff and their professionalism during the situation on the night of your stay are truly appreciated. We understand that unexpected situations can arise, and we are glad we could rectify it immediately to ensure your comfort. Additionally, we are pleased we could assist in locating your mother's belongings promptly, providing you with peace of mind.We look forward to the opportunity of hosting you again.Best Regards,

10/10 – Uitstekend

Daniel

3 nachten verbleven in november 2023
Reactie van Sílvia Rio – General Manager op 11 dec 2023
Estimado Hóspede,Gostaríamos de agradecer o tempo despendido a dar-nos a sua avaliação sobre a sua experiência no nosso hotel. É com grande satisfação que tomamos conhecimento de que teve uma estada agradável na nossa companhia.Esperamos poder voltar a receber-la novamente.Atenciosamente,Sílvia Rio - Diretora Geral

8/10 – Goed

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very helpful. Ideal location. Fantastic breakfast. Clean rooms with rainfall showers. Negative bit - pool cold needs to be warmer as jacuzzi is very small and a lot of people want to use it. Mini room bar is chargeable but doesn’t state this in room or at reception. Be very careful!!
3 nachten verbleven in november 2023
Reactie van Silvia Rio - General Manager op 19 nov 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful, enjoyed the ideal location, and appreciated our fantastic breakfast. It's always encouraging to know when guests have had a positive experience.We also appreciate your constructive feedback regarding the pool temperature and the mini-bar charges. Your comments are valuable to us as we continually strive to enhance our guests' experiences.Regarding the pool temperature, we apologize for any inconvenience caused by the cooler water. We will certainly look into ways to address this concern and improve the overall experience for our guests.We apologize for any confusion regarding the mini-bar charges. We understand the importance of clear communication and will take steps to ensure that this information is prominently displayed in the rooms and communicated during the check-in process.Your satisfaction is our top priority, and we genuinely appreciate your insights. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 – Uitstekend

Mofei

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located right next to the high fashion shopping district, this made shopping and going back to store the items before going out to eat/sightsee very convenient. Public transport is very close and also use Bolt for ride shade sharing or scooter/bike if that is what you like to do. The hotel room was very clean and bed was comfortable. I just wished the gym operated a little bit later. Overall, amazing and would definitely come back again.
2 nachten verbleven in november 2023
Reactie van Silvia Rio - General Manager op 21 nov 2023
Dear Guest, We would like to express our sincere gratitude for taking the time to share your positive experience at our hotel. It warms our hearts to hear that you found our location convenient, enjoyed the phenomenal breakfast, and appreciated the spacious and comfortable rooms.We are thrilled that our staff made a positive impact on your stay, from their friendliness to their professionalism in handling any situations that arose. It's our commitment to ensure our guests feel well taken care of, and we're delighted to hear that we were able to rectify any issues promptly.Your recommendation means a lot to us, and we are glad to have had the opportunity to assist you in finding the misplaced item. Our team strives to create a seamless and enjoyable experience for our guests, and it's rewarding to know that we succeeded in meeting your expectations.We look forward to the pleasure of hosting you again in the future.Warmest Regards,

10/10 – Uitstekend

olga, Boca Raton

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and amenities! Location is perfect, we enjoyed breakfast and the lounge area. Hotel is quiet and perfect to relax after a long day.
4 nachten verbleven in november 2023
Reactie van Sílvia Rio – General Manager op 21 nov 2023
Dear Guest, Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay, found our amenities to your liking, and appreciated our perfect location.It's fantastic to know that you enjoyed the breakfast and the lounge area. We strive to create a comfortable and relaxing atmosphere for our guests, and we're delighted to hear that you found our hotel to be quiet and the perfect place to unwind after a long day.Your positive feedback is truly appreciated, and we are grateful for your kind words. Should you have any additional comments or if there's anything specific you would like to share, please feel free to reach out to us directly.We hope to welcome you back to our hotel in the future. Best Regards,

8/10 – Goed

Luiz Otavio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
exceelente
equipe muito cordial, atendimento nota dez.
2 nachten verbleven in november 2023
Reactie van Sílvia Rio - Diretora Geral op 11 nov 2023
Caro Hóspede, Gostaríamos de agradecer o tempo despendido a dar-nos a sua opinião sobre a sua experiência no nosso hotel. É com grande satisfação que tomamos conhecimento de que teve uma estada agradável na nossa companhia. Esperamos poder voltar a receber-vos novamente.Os melhores cumprimentos,