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Beoordelingen van AmericInn by Wyndham Stonecrest near Atlanta

2.5 out of 5
AmericInn by Wyndham Stonecrest near Atlanta
7900 Mall Ring Road, Lithonia, GA

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 255 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 242 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 143 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 134 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 227 van 1001 beoordelingen" "

6,8/10

Netheid

7,2/10

Personeel en service

5,2/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

daniel

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was disgusting!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Ramone

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

RICKIE G

Zakenreiziger
Positief: Netheid
1 nacht verbleven in januari 2024

10/10 – Uitstekend

anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
i frequent this hotel often..good service and property thx
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Serapio

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

2/10 – Ontzettend slecht

Linda

Zakenreiziger, Reisde met familie
Negatief: Netheid
The room wasn’t clean. I had to clean the side table and the table you sit at. I stayed two days, and I had asked if they could clean my room and bring clean towels.
2 nachten verbleven in december 2023

4/10 – Matig

george

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the property is in poor condition. needs to be shut down until its fully ready for business
1 nacht verbleven in oktober 2023

4/10 – Matig

Charles

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Deposit and hallway resident
When reserving the room online for an overnight stay, I don't recall seeing that a $100 deposit was required. Upon check-in, I was shown the desk banner and may card has a pending charge with the stay and deposit. After five business days, I received bank confirmation that I was only charged the stay. There was damage to the sofa and light switch cover in the bathroom. The disinfectant used on the carpet was aggravating our breathing, so we cut the air on high and left for dinner. The environment was better upon return. I residents were noisy through the night. We left at 5 AM the next morning and found a person sleeping in the hallway. I will never stay at that location again.
1 nacht verbleven in november 2023
Reactie van AR op 15 nov 2023
Dear Charles,Thank you for choosing our AmericInn by Wyndham for your recent visit to Stonecrest area.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay at AmericInn by Wyndham in Lithonia, Ga regarding deposit and housekeeping helps us understand the kind of servicesour guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Wyndham, including courteous and efficient handling of inquiries and consistent resolutions for them.Again, your feedback from your stay on November 2, 2023 will help us identify the opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,AmairaManager

6/10 – Redelijk

Robert

Reisde met een groep
Positief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van AR op 2 nov 2023
Your review made our day! Thanks for taking the time to share your experience with us.

2/10 – Ontzettend slecht

Carolyn

I stay 3 days,and it took 4 weeks to get back my deposit
1 nacht verbleven in oktober 2023
Reactie van AR op 26 okt 2023
Dear Ms Carolyn, you checked out on 23 Oct. It takes5-7 business days for the deposit to be refunded. Please allow a few more days & you'll have your deposit reflect back

2/10 – Ontzettend slecht

Charlett

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van AR op 23 okt 2023
Thank you for sharing this honest feedback, Charlett. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

10/10 – Uitstekend

Frederick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van AR op 23 okt 2023
Your review made our day! Thanks for taking the time to share your experience with us.

4/10 – Matig

Shardé

Reisde met familie
Negatief: Voorzieningen
I’ve been staying here the last 3-4 years when I come to visit family. This is by far the worst experience I’ve had. I’m not sure if it just went down hill since changing to a Wyndham property or what. I had to switch rooms due to plumbing issues. I didn’t even mention that only three outlets worked in the room, Tv fuzzy as well as the fridge not properly functioning. The second room I was moved to was dated. Smelled like it had been sitting with no air circulating. We found dirty towels in the closet. Had to go buy some febreeze small spaces to make the room fresh being told that was the only “king size suite” they had available at that time and didn’t want to cause anymore fuss. The staff there were all polite and very punctual when we asked for the room to be serviced.
4 nachten verbleven in september 2023
Reactie van AR op 23 okt 2023
Thank you for sharing this honest feedback, Sharde. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

2/10 – Ontzettend slecht

Alemu

Negatief: Personeel en service
Location was good but the service was terrible!
2 nachten verbleven in september 2023
Reactie van AR op 23 okt 2023
Thank you for sharing this honest feedback, Alemu. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

6/10 – Redelijk

Tamara

Stench in the hotel. I asked for a non smoking room and was put in a smoking room and charged $100 deposit for possible smoking damages. The couch had burns from previous smokers. The sinks were stopped up as well the tub. Never again.
1 nacht verbleven in september 2023
Reactie van AR op 23 okt 2023
Thank you for sharing this honest feedback, Tamara. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

6/10 – Redelijk

Yolanda

Propery was average
2 nachten verbleven in september 2023
Reactie van AR op 23 okt 2023
Thank you for sharing this honest feedback, Yolanda. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

6/10 – Redelijk

Regina

1 nacht verbleven in september 2023
Reactie van AR op 23 okt 2023
Thank you for sharing this honest feedback, Regina. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

8/10 – Goed

Marcellinus

1 nacht verbleven in september 2023
Reactie van AR op 23 okt 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

8/10 – Goed

Carla

1 nacht verbleven in september 2023
Reactie van AR op 23 okt 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

2/10 – Ontzettend slecht

Denell

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van AR op 23 okt 2023
Thank you for sharing this honest feedback, Denell. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

4/10 – Matig

Mary

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
While we enjoyed are time by the end. This was not the best hotel. The room was missing a phone, TV didn't come on and the floor was soaked. The elevator was working on and off and their grab and go breakfast was two boxes of cereal. lol and the pool was broke. Look, we had a good time with the staff - they were wonderful. Really enjoyed the front desk employees. But overall I wouldn't book here again. I should have done better research.
2 nachten verbleven in augustus 2023
Reactie van AR op 2 nov 2023
Thank you for sharing this honest feedback, Denell. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

8/10 – Goed

Tabia

1 nacht verbleven in augustus 2023
Reactie van AR op 2 nov 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

10/10 – Uitstekend

trenell

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
It was ok I would stay again. However there was electrical equipment that did not work and when I called the front desk they were dismissive. All equipment and amenities should work being that’s why customers make decisions to stay at the business.
1 nacht verbleven in augustus 2023
Reactie van AR op 2 nov 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

2/10 – Ontzettend slecht

Anne

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

4/10 – Matig

Terrance

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay at Americinn by Wyndham.
I’m active duty Navy so im accustomed to poor living conditions, but this hotel will get zero stars from me. The room was not clean. There was trash still in the trash cans. There was old, dried up food on the carpet. The couch was filthy to the point I would not let my family touch it. The beds had other people’s hair in it. If I wasn’t in town for a family emergency, I would have walked out the moment I walked into the room. I can’t believe this establishment got $300 out of me, plus an additional $100 deposit. Wyndham’s name should not be attached to this hotel. I’m actually angry about my stay knowing there were other options in the area.
2 nachten verbleven in augustus 2023

8/10 – Goed

Trina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The property was excellent, clean comfortable. The only issue i had was the pool was out of order and dirty.
2 nachten verbleven in juli 2023
Reactie van AR op 2 nov 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

4/10 – Matig

Juan

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Erika

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
0/10
1 nacht verbleven in juli 2023

4/10 – Matig

Ashley

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Air not working in lobby..smelled really bad
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Ronald

Zakenreiziger, Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
When I checked into my room there was tools left in the room with stains on carpet. So when I went to let the front desk know they changed my room to another room with red stains on carpet dirty bed lining and the ac did not work so they changed me to another room and it wasn’t any better. By far the worst stay in a hotel ever. I requested to speak with skim wine from management for a refund and was refused
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Yaki

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place was just nasty. Carpet disgusting. I don’t even want to go into this. Just don’t stay here. I will get my money back for my stay. I wish I could post my pictures they would better explain this madness. I had to check out and go to another nearby hotel. Just awful.
3 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Timothy

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NASTY!!!
It was horrible. The room wasn’t clean and the television didn’t work. Went to the front desk to request a new room and was told there was no more clean rooms available.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Darlena

Negatief: Netheid, personeel en service
M
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Joi

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023

6/10 – Redelijk

Nina

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The concierge told us that we got the last set of towels for the entire hotel, until 10am the next day. There were no towels in our room upon arrival. There was only 1 working ice machine; which happened to be on the 1st floor. Otherwise; my stay was okay, but this was my 1st and my last. It kind of seemed like it was a trap house. Thank God we only stayed one night.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Laura

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DO NOT STAY HERE!
Terrible hotel. DO NOT STAY HERE! I had to ask for sheets for the sleeper sofa for my kids and I was told “most people don’t even know it pulls out. I don’t know if we even have sheets.” I was given sheets that didn’t fit and no blanket or pillows. No breakfast or pool as advertised. Dirty room. I’ve never left a bad hotel review. Ever. I repeat DO NOT STAY HERE!
1 nacht verbleven in juni 2023

8/10 – Goed

Anita

5 nachten verbleven in april 2023
Reactie van AR op 2 nov 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

2/10 – Ontzettend slecht

Sharla

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were filthy, literally stains everywhere, and needs to be renovated. No complimentary breakfast as advertised, pool was out of service, only 1 working ice machine on 1st floor. Whole place smells like weed. I can’t believe we paid double the price than most people because we booked online!
1 nacht verbleven in juni 2023

6/10 – Redelijk

Wyketa

Reisde met familie en kleine kinderen
Positief: Netheid
the $100 fee is too much for 1night not enough towels the remote does not work
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Veda

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023

4/10 – Matig

cedric

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Kevin

1 nacht verbleven in mei 2023

4/10 – Matig

William

Negatief: Staat van de accommodatie en faciliteiten
Just really third rate. Couldn't do a wake call.
1 nacht verbleven in mei 2023

4/10 – Matig

George

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
What a disappointment. Will never stay here again. When new it was probably very nice but it's like they are getting ready to close it now. Under-staffed. Very dirty. Horrible condition. We even saw (in our room) a small hole in the wall that had been stuffed with paper. TV in first room wouldn't even turn on so they moved us to another. That TV turned on but did not work--message popped up saying not enough power. No coffee cups. No glasses. No Kleenex. At first we thought the bottom sheet on bed was soiled but on closer look we saw that it was so threadbare it looked soiled. They said they provided a grab and take breakfast. There were six granola bars and a stand with some tangerines.
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

David

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never again
Check in slow, credit card declined although valid. $100 incidental deposit. For what? No water for sale or provided. Bed uncomfortable due to plastic sheet. AirCon loud. Fitness room, none of machines worked. No Aircon, no water or towels. No towels in room had to ask for them at reception. Pool closed. Breakfast almost non-existent. Very poor
1 nacht verbleven in mei 2023

4/10 – Matig

CaTrice

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Stains on the covers/sheets, pillows, sofa, and all the towels.
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

George

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Waited like forever to be checked in.. then placed in a room that was very hot air wasn’t working it was like a sauna in that move to the 4th that room was occupied by someone else finally moved to the first floor floors dirty with stains in the rugs never again
1 nacht verbleven in mei 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service
6 nachten verbleven in april 2023

6/10 – Redelijk

Martha

Zakenreiziger
Positief: Personeel en service, comfort kamer
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

David

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor service the elevator was broken, advertise hot breakfast. There was no breakfast staff was unpleasant. I’m sorry I even came.
1 nacht verbleven in april 2023