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Beoordelingen van Holiday Inn Express Hotel & Suites Lancaster-Lititz, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Lancaster-Lititz, an IHG Hotel
101 Crosswinds Dr, Lititz, PA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 472 van 945 beoordelingen" "
Gastenscore: 8 - Goed. 299 van 945 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 945 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 945 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 945 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was nice and the room was clean!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

William, Pace

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet hotel with excellent staff and a very good breakfast.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 4 mei 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

4/10 – Matig

David

The place needs updating
1 nacht verbleven in april 2024
Reactie van GM op 24 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 – Redelijk

Ebony

Food was nasty
1 nacht verbleven in april 2024
Reactie van GM op 24 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

DEBRA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I think it's safe and quiet, and I had a tub, which is a plus for me.
1 nacht verbleven in april 2024
Reactie van GM op 24 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Roshunda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, great property! Love the indoor pool! Wish the breakfast was a bit better but nice other than that.
1 nacht verbleven in april 2024
Reactie van GM op 24 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

4/10 – Matig

Christina

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Air conditioner didn’t work
2 nachten verbleven in april 2024
Reactie van GM op 12 apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LANCASTER-LITITZ.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 – Uitstekend

Librado

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Las personas muy amables
2 nachten verbleven in april 2024
Reactie van GM op 12 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Juan, Kensington

1 nacht verbleven in maart 2024
Reactie van GM op 4 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Corey

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet and clean
1 nacht verbleven in maart 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Jennifer

1 nacht verbleven in maart 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Emil

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place
1 nacht verbleven in maart 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 – Goed

Reynaldo, Acton

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet place, good accomodating staff, good breakfast, and nice location
6 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

frank

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I enjoyed a little getaway to Lititz so we could cycle the Lititz Rail Trail, the hotel more than met our expectations and we ended up with a roomy suite with a whirlpool tub, and we were able to walk to close by Isaac’s restaurant for an early dinner.
2 nachten verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Candy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
excellent staff
2 nachten verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Fredrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff friendly, accommodating, professional, excellent experience
1 nacht verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Jeff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice location for our trip
3 nachten verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 – Goed

adrian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good for the price and meet the expectations!!!
1 nacht verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Ruth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A convenient and easily accessible hotel when visiting family “back home” In Lititz, PA… always friendly staff. Beds and pillows need to be replaced and upgraded! Breakfast always wonderful with the best cinnamon buns anywhere!
1 nacht verbleven in januari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Damarys

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean
2 nachten verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 – Goed

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van GM op 2 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

6/10 – Redelijk

Emily

Reisde met partner
I inquired if a courtesy room upgrade and/or late check-out could be honored. We were told these were not options unless we were enrolled in the “loyalty program.” I was hopeful 1 of the 2 options could be granted given that the hotel was not at max. capacity (and that extra hour would’ve helped tremendously, as we were exhausted)!
1 nacht verbleven in januari 2024

4/10 – Matig

Alexandra

Reisde met familie
Negatief: Netheid
Upon arrival, the toilet had human waste in it that hadn't been flushed. Clearly, it had not been cleaned after its last use. The hotel offered us some points after we outright asked if there was anything they could do but said they could not give us any money off of our bill. Not good - at the very least, I'd expect the toilet to be flushed/cleaned?! Also, the fridge was coming apart at the top, and there was water all in the bottom of it.
2 nachten verbleven in januari 2024

8/10 – Goed

Jake

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly Staff
No complaints!
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Theresa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay. Staff is friendly, everything was nice and clean. Hot breakfast was nice to have every morning. Would absolutely stay here again!
3 nachten verbleven in januari 2024

6/10 – Redelijk

Jadir, Trumbull

Reisde met familie
Negatief: Personeel en service
Front desk made me wait until 3pm to check in. I came in at 1:15pm trying to do an early check in, then was asked to come back at 3:00pm that was the time of check in. After waiting 1.5 hrs in the car I came back at 2:30pm just to see it if I could check in and the lady made me wait. She checked in another 3 people in front of me. Just ridiculous. I’m also a IHG member, in which i will definitely reconsider next time when booking hotels. Hotel is on the older side, but good to spend a night.

10/10 – Uitstekend

Matthew

Reisde met familie
Great
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Samuel

2 nachten verbleven in december 2023

4/10 – Matig

Christina

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Great staff. Very dated for the price point.
Let's start with the good/great: The front desk staff was top notch kind and made check in an absolute breeze. They knew all about service animals versus esa/pets, and made checking in with my medical alert dog so seamless. Can't say enough good things about them! The bed was very comfy. Room smelled clean. Bathroom was spotless and very obviously had a new walk in shower recently installed. Loved the dove products in the shower. Very eco-friendly. Breakfast was solidly good, and the breakfast area was dated, but very clean. Now the not so great: The entire place is run down. Cracked fake leather on the lobby sofa, chipped furniture in the rooms. The sink in the wet bar did not operate. The jacuzzi tub jets barely functioned (no power to them at all - they barely moved the water), and one lost an o-ring and a gasket while using the tub. The frame of the tub was also precariously nailed on. The tub itself was nice. The water was hot and I had a lovely bath...albeit sans jets. Far and away though, the most disturbing thing was that when I checked into my room, I opened the door to find that someone had been napping in the bed already. The coverlet was pulled back and there was an obvious headprint in the pillow, along with an open ink pen and a piece of plastic on the bed. This was unsettling, so I went to the front desk, where the ABSOLUTELY FABULOUS staff immediately jumped into action,took photos, changed sheets, and pulled camera footage.
1 nacht verbleven in december 2023

4/10 – Matig

Tiffany

Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel appears to be old and my room smelled like urine.
1 nacht verbleven in december 2023

8/10 – Goed

Khrystyna

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pet friendly! Property was very accommodating for my family of 6. Room was clean and a good size for us. Only request, which was small, pls. fix or get rid of the pancake machine. So many people wanted them but it only worked when a staff member came out to readjust it. After the readjust it made one pancake, then stopped working. Just get a waffle machine.
1 nacht verbleven in december 2023

8/10 – Goed

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Christmas vacation
Every member of the staff that we had contact with was friendly and professional. Breakfast was very nice. The room was clean and smelled fresh. The bed was very uncomfortable, however. We felt every spring in the mattress. Also, despite being there over Christmas when the temperatures were in the low to mid 30’s at night, the heat in the room was almost unbearable. We had it turned down to 60 but it still felt like it was about 75. After the first night, we actually had to turn on the air conditioning to keep the room comfortable, which seemed crazy in December in PA.
5 nachten verbleven in december 2023

10/10 – Uitstekend

Edwin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Igor

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some one committed act of vandalism to my car while I was out for 10 min. Police came after 10 Min I called.
1 nacht verbleven in december 2023

8/10 – Goed

Joseph

1 nacht verbleven in december 2023

8/10 – Goed

Evelyn, BayShore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Craig

4 nachten verbleven in december 2023

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Tony

Reisde met een groep, Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

10/10 – Uitstekend

April

Zakenreiziger
Positief: Voorzieningen
Very nice and clean! Friendly service. Happy employees.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Diane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly,helpful staff!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Anne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient for downtown Lititz and local assisted-living homes. We were in the area visiting 98-year-old!
3 nachten verbleven in november 2023

6/10 – Redelijk

Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
D Did not like the pillows for a king-sized room. My pillows on my side of the bed had two pillows and one pillow case which made the pillow lumpy and uncomfortable rather than having full size pillows.
1 nacht verbleven in december 2023

8/10 – Goed

Arie

Positief: Netheid, personeel en service
2 nachten verbleven in november 2023