Dear Deborah, Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,EmilyGuest Services Representative

Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Services

Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Services

Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Services

Dear Victor, Thank you for taking the time out and sharing your experience with us. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. Additionally, we are an extended stay hotel located in a central location in Little Rock with some of our longest clients staying with us for several years with no safety concerns. Please know your feedback is very important and we will use your comments to coach our team in order to provide a better experience in the future.Respectfully,

Dear Sherita,I am sorry to hear about the issues you experienced during your last stay with us. Based on your comments, I did re-inspect the room that you stayed in. However, I was not able to find any evidence of mold on the bathroom ceiling that you mentioned. I did see stains on the ceiling that the housekeeper missed when cleaning the room. It wiped off without any problem. It was not a mold stain. Please contact us if you would like pictures of the bathroom ceiling. Also, the reservation you book on Expedia.com stated any available Studio Suite. We were sold out on the King Studio Suites that night, so the room type available was our Double Studio Suite. Also, I looked in the room history and the room you stayed in is not a pet friendly room, so no dogs had been in the room prior. Upon a guest checkout, a full cleaning of the room is performed. I did speak with the housekeeping staff to pay better attention when cleaning, so please accept our deepest apologies for falling below our normal standard of cleanliness. In the future, please let us know as soon as possible, so we can either resolve the either in the room or offer you another room to stay in. We want you to get a good night's rest. We hope you will give us another opportunity to change your "Worse experience ever" to a "Best experience ever".Respectfully,

Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Services

Dear Brad, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely, Guest Services

Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely, Guest Services

Dear Equilla,Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Service

Dear Jamie, Thank you for taking the time to tell us about your experience at Candlewood Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites WEST LITTLE ROCK. Sincerely,Guest Service

Dear Stephany,Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us another opportunity to serve you again in the future.Sincerely,Guest Service

Dear Epuny,Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us another opportunity to serve you again in the future. Sincerely,Guest Service

Dear Ana,Thank you for taking the time to review your stay. We are sorry to see that we were not able to assist on the cancellation of your reservation. As a reminder, the hotel cancellation policy as stated in the website is 6 pm the day prior to arrival. Any cancellation made after that time must be coordinated with the booking site you reserved your reservation with. Of course, a penalty fee may apply. We hope we can make your stay better on your next visit.

Dear Nicole,Thank you for reviewing your stay with us. We are a 100% nonsmoking facility, so it saddens us when other guests do not follow the rules on our smoking policy. We will be more diligent to police this, so it does not affect our other guests. Thank you for bringing the issue to our attention. We hope your stay in the new room was fresh smelling, comfortable, and restful. We look forward to seeing you back to show you our progress.

Dear Ronnie, Thank you for choosing Candlewood Suites, WEST LITTLE ROCK and taking the time out to review us. Please know that we use valuable feedback such as yours to continuously provide our guests' with a better experience. We hope you'll give us another chance to serve you again. If we could be any further assistance to you, feel free to reach us at 5019753800 or email us at candlewoodsuiteswlr@yahoo.comThank you.

Dear Roger,Yes! We do have the recliners that actually recline. Thank you for staying with us. We look forward to seeing you again soon.

Dear Brenda,Thank you for the 10/10! We love that you enjoyed your stay with us. Our guests are like family, so often times they love to stand and talk to us for a while. I will make sure that we are more attentive to our incoming guests that may be waiting to check in. We hope to see you back very soon!!

Dear Carolyn, Thank you for the awesome 10! It’s wonderful guest like yourself that keeps us going. We hope to see you again soon!

Dear Jeanette, Thank you so much for taking the time to let us know how we did on your last visit. It was a pleasure taking care of you during your stay. We are thrilled for the 10 out of 10 score. It makes our daily effort to provide the best service and accommodation to our guests even more worthwhile. We look forward to seeing you again on your next visit “home”.

Dear Rebecca, We all thank you for taking the time to review the hotel and provide us insight on your last stay. We will use your information for training and to improve on the property. Our goal is to reach 5 out of 5 on your next stay with us. We hope you will provide us that opportunity soon!

Dear John, Thank you for the wonderful review. We are so glad your last stay with us was nice and uneventful. On your next stay, we aim to reach 5 out of 5! We hope to see you again very soon.

Hello Amber, Our team would like to thank you for lodging at our hotel. I understand that your stay was not as expected, but currently we are under going a small renovation. Our team do apologize for the inconvenience of your stay.

Hello Dianna, Our team wants to thank you for choosing our hotel as your place to lodge. We hope to see you again.

Thank you for your kind response of your property. We hope that you choose to come and stay with us in the future.

We sincerely apologize for any inconvenience you may have experienced. We will address the issues at hand.