4/10 – Matig
Kana
Reisde met familie en kleine kinderen
28 feb 2026
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We got in to the hotel later around 10pm on 2/27 upon entry to check in I was not greeted, I had to asked the associate if I could check in. After giving my name he took awhile to look on the computer then asked (not so kindly) if I still needed the two queen beds I booked for because the hotel was over booked and he might have trouble getting me a room. I booked the room days ago and had already paid for room. I said yes the reservation I made is what I need…. He then say ok (sarcastically) then proceeds to tell me he has no keys to give me to my room, then ask if I have the Hilton app because I can use a digital key if not I won’t have a key… I said no I don’t have the app. He then not so kindly tells me to go get my stuff and come back because he will have to take me to my room and let me in the door because I won’t have a key unless I get the Hilton app. I’ve not ever been treated so rudely at check in before. He neither asked my for my ID to confirm it was me nor did he provide me my room number or the WiFi password. We had a long drive in and I had a sick child. This treatment was very poor. Not to mention we were given room 210 and the TV was leaning against the wall due to being broken. I do not recommend this location.
Kana
1 nacht verbleven in februari 2026