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Beoordelingen van DoubleTree By Hilton Hotel & Spa Liverpool

4 out of 5
DoubleTree By Hilton Hotel & Spa Liverpool
6 Sir Thomas Street, Liverpool, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 454 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 241 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 142 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 82 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 83 van 1002 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Willem

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Een mooi en goed hotel! Goed geregeld allemaal. Top!
1 nacht verbleven in augustus 2019
Reactie van Nikita op 17 aug 2019
thank you for your review, we hope to see you again soon!

10/10 – Uitstekend

Bruno

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Helen

Reisde met partner
Good hotel ! Some issues with maintenance tap loose , curtain broken and rust in the shower but overall good . Staff has an issue at check in but sorted it . Breakfast very good
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Anwen

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large bedroom
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Gilberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a really nice hotel close to most important places
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Hannah

3 nachten verbleven in april 2024

10/10 – Uitstekend

Emmanuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel in a great location
1 nacht verbleven in april 2024

8/10 – Goed

Erwin

4 nachten verbleven in april 2024

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was great parking nearby with discount lovely hotel
1 nacht verbleven in april 2024
Reactie van Vanessa Tolete - Front Office Manager op 8 apr 2024
Hi Christine,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
City centre location, nice bar
1 nacht verbleven in april 2024
Reactie van Vanessa Tolete - Front Office Manager op 7 apr 2024
Hi John,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 – Uitstekend

Neil

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent team looking after us
2 nachten verbleven in maart 2024
Reactie van Vanessa Tolete - Front Office Manager op 21 mrt 2024
Hi Neil,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 – Goed

Holger

2 nachten verbleven in maart 2024
Reactie van Vanessa Tolete - Front Office Manager op 7 apr 2024
Hi Holger,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 – Uitstekend

hayley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was everything we expected it to be, older building with a history of its own, smaller rooms, well kept. breakfast is worth the extra for convenience and quality,
1 nacht verbleven in maart 2024
Reactie van Vanessa Tolete - Front Office Manager op 11 mrt 2024
Hi Hayley,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 – Uitstekend

MICHAEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well situated for the town centre. Would stay again if we went back to Liverpool
4 nachten verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 29 feb 2024
Hi MICHAEL,Thank you for sharing your experience, We try our best to provide our guests with a memorable experience. We're pleased to hear you loved the location.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards, Vanessa ToleteFront Office Manager

2/10 – Ontzettend slecht

Lee perry

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Not a good sleep atall
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 26 feb 2024
Hi,Thank you very much for taking the time to share your experience.Would it be possible to provide further details about your stay?Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

8/10 – Goed

Trena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 24 feb 2024
Hi Trena,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

6/10 – Redelijk

Fiona

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 23 feb 2024
Hi fiona,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

10/10 – Uitstekend

David

2 nachten verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 23 feb 2024
Hi David, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 – Uitstekend

Colette

1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 21 mrt 2024
Hi Collette,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

2/10 – Ontzettend slecht

Liam

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 23 feb 2024
Hi liam,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

2/10 – Ontzettend slecht

Craig

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 23 feb 2024
Hi craig,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

6/10 – Redelijk

Anna

Reisde met partner
Positief: Personeel en service
We stayed 2 nights with breakfast for £456, so was expecting a very nice quality stay for the price. On the positives, the bed was very comfortable. The first night, I asked for extra pillows and these were delivered quickly. The shower in the en-suite was excellent also. Breakfast was also very nice. The hotel is in a brilliant location for the centre of Liverpool & the Docks were approx 10 min walk as well. We used the hotel spa and pool facilities which were £50 for 2 of us for an hour. It was expensive but very relaxing and enjoyable. However, the pool/ jacuzzi area was scruffy as loose mosaic tiles were coming off. For the price, it could do with smartening up. On the down side, the room could have been cleaner. The carpet had stains on it and looked like it hadn’t been hoovered as it had debris on it. Light switches by the bed were sticky which was unpleasant. The toilet could have been cleaner also. On the first morning, we had taken off our ‘do not disturb’ sign by 10.30am and left the room for the day. On returning at approx 6.30pm, our room had not been serviced which was disappointing. I had rung reception to request clean towels and we were told they’d be 10 mins. As a result I got in the shower but the towels didn’t come for another hour, so I ended up having to dry myself on a hand towel as this was the only dry towel we had! Not ideal. The staff did apologise for the delay. The stay overall was pleasant but a little disappointing.
2 nachten verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 23 feb 2024
Hi anna,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

8/10 – Goed

charmen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thoroughly enjoyed my stay here. Will review more once I have used the Spa👍
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 23 feb 2024
Hi charmen, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 – Goed

Rhys

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the showeer was blocked
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 23 feb 2024
Hi Rhys,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

8/10 – Goed

karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good hotel let down by spa
Beautiful hotel and lovely comfy bed! Excellent staff but the spa was a £25 extra cost (even with a £240 night rate!) and the pool was freezing. the jacuzzi tiles were all coming off and snagged my cozzie, and the sauna wasn’t warm.
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 23 feb 2024
Hi karen,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

4/10 – Matig

Nigel

Negatief: Netheid
The bedroom sheet had a major stain on one side of the bed - which resulted in my wife and i having to sleep on one side of the bed - we have a picture of it and if you provide us with a direct email or mobile number we can send you a copy of it. Secondly it was very noisy outside our door after 12 midnight with two people arguing intensley and using bad language - My mobile is 07885 230029 - contact email address is nigel@tyronestone.co.uk
1 nacht verbleven in februari 2024
Reactie van Guest Services op 23 feb 2024
Hi Nigel,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Guest Services

4/10 – Matig

Jesper

Zakenreiziger
Negatief: Netheid
Central location, potential for improvement
on arrival, I got directed to a close carpark, and came back finding out I got directed carpark was wrong, so no discount, the print from reception was hard to read due missing ink. I asked for a room with view but got a wall instead. room was changed to be fair, the tables in the restaurant was sticky and the wifi was something compared to a dial-up modem, thus my reservation said HI-SPEED Internet...I gave up working and went for a walk due to the VERY central location.
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 10 feb 2024
Dear Jesper, Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectation. I have shared your comment with the relevant Managers so that they are able to make the necessary improvements. Also, should you decide to visit us again please let us know so we can personally welcome you back and take appropriate actions to avoid disappointment. Kind regards,Vanessa ToleteFront Office Manager

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best I’ve stayed in in Liverpool
1 nacht verbleven in december 2023
Reactie van Vanessa Tolete - Front Office Manager op 9 feb 2024
Hi David,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 – Goed

Ken

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 8 feb 2024
Hi Ken,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 – Uitstekend

Monika

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very friendly Persons in the hotel, all was perfect
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 8 feb 2024
Hi Monika,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

4/10 – Matig

trevor

1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 8 feb 2024
Hi trevor,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Absolutely freezing in the room otherwise all good. Wasn’t worth what we paid.
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 4 feb 2024
Hi,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Would it be possible to provide further details so we could check it for you?Hope for another chance to make things right.Sincerely,Vanessa Tolete

10/10 – Uitstekend

Idris

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Got upgraded to a suite and it was lovely the staff was amazing especially the Asian man working on the reception at night
1 nacht verbleven in februari 2024
Reactie van Vanessa Tolete - Front Office Manager op 8 feb 2024
Hi Idris,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 – Uitstekend

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 5 feb 2024
Hi Jonathan,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

8/10 – Goed

Ken

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel. Poor internet for guests
Lovely hotel. Would be 5 stars if the internet worked well. Terrible internet speeds are the only thing that brings the hotel down
2 nachten verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 5 feb 2024
Hi Ken,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. We will definitely look into the wifi connection of the hotel. Thank you for the feedback.Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

4/10 – Matig

Molly

1 nacht verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 20 jan 2024
Hi MOLLY,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

10/10 – Uitstekend

Stephen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well what can I say but probably the best hotel room I have ever had as I was treated to the Presidential Suite. Let me tell you this room was out of this world and I was very lucky. If I could give 10 stars I would 👍
1 nacht verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 20 jan 2024
Hi Stephen,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 – Uitstekend

Karen

1 nacht verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 16 jan 2024
Hi Karen,We're pleased to hear you loved the stay.Thanks for the feedback – I will definitely look into this.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards, Vanessa ToleteFront Office Manager

6/10 – Redelijk

Kiran

Positief: Personeel en service, comfort kamer
The location was good . The room was ok and clean . The shower was amazing . There was no water in the room. The welcome cookie was good but there was no vegan or alternative . The breakfast was ok but had better in other hotels in Liverpool .
1 nacht verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 16 jan 2024
Hi Kiran,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic facilities, will be back
1 nacht verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 16 jan 2024
Hi David,We're pleased to hear you loved the stay.Thanks for the feedback – I will definitely look into this.It would be such a pleasure to welcome you back!We’ll see you soon!Best regards, Vanessa ToleteFront Office Manager

10/10 – Uitstekend

Leslie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice trip to Liverpool
Nice hotel on the edge of town
1 nacht verbleven in januari 2024

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 8 jan 2024
Hi David, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,Vanessa ToleteFront Office Manager

2/10 – Ontzettend slecht

Heather

4 nachten verbleven in december 2023
Reactie van Vanessa Tolete - Front Office Manager op 8 jan 2024
Hi Heather,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,Vanessa ToleteFront Office Manager

2/10 – Ontzettend slecht

Paul

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the money, not great. Initial staff member was standoffish upon check in. Pillows full of dust mites biting me all night. Also, there were no hand towels, bath towels, or shower gel in the room. Unacceptable for a Hilton that charges nearly £200 for a night.
1 nacht verbleven in januari 2024
Reactie van Vanessa Tolete - Front Office Manager op 5 feb 2024
Hi Paul,Thank you very much for choosing our hotel and for taking the time to review us.It is very disappointing to know that we were unable to meet your expectations. We apologize for your experienced and I will be sure to look into all the mentioned aspects.Please feel free to contact me directly to discuss this further.Hope for another chance to make things right.Sincerely, Vanessa ToleteFront Office Manager

8/10 – Goed

Anthony

1 nacht verbleven in december 2023
Reactie van Vanessa Tolete - Front Office Manager op 8 jan 2024
Hi Anthony,Thank you very much for choosing Doubletree by Hilton Liverpool & Spa and for the high score. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards, Vanessa Tolete Front Office Manager

10/10 – Uitstekend

Baljit

2 nachten verbleven in december 2023
Reactie van Vanessa Tolete - Front Office Manager op 26 dec 2023
Hi Bajit, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,

10/10 – Uitstekend

Neil

1 nacht verbleven in december 2023
Reactie van Vanessa Tolete - Front Office Manager op 26 dec 2023
Hi Neil, Thank you very much for choosing Doubletree by Hilton Liverpool & Spa. It makes us all happy to know that you had a great stay overall and that our team was able to take good care of you. Looking forward to your next visit.Best regards,

2/10 – Ontzettend slecht

Kieran S

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The tv was dated, cannot stream and most channels didn’t work. There was stains on the bedsheet and curtains, scuffs on the walls, beer bottle top under the chair, so it’s not being cleaned properly. The bedside light was broken. I reported all this straight away, I was told if I don’t like it, then cancel my stay! They then said they will fix the light and they didn’t. No excuse for being dirty, it’s not Hilton standard. Couldn’t wait to leave and very expensive. With the stains on the sheets I wondered if they had even been changed. Didn’t sleep at all, ladder into the pool very loose, came away from the floor, major hazard and you had to pay £25 just to use the spa. Couldn’t even show any kind of goodwill gesture. Be aware! Go to Radisson red instead, beautiful old building and modern facilities and clean with helpful staff. I have proof photos of the dirt in the room.
1 nacht verbleven in december 2023
Reactie van Vanessa Tolete - Front Office Manager op 24 dec 2023
Hi Kieran,Thank you very much for taking the time to share your experience.Your feedback is extremely important as it helps us identify where our weaknesses lie. I will be sure to look into this.It is very disappointing to know that we were unable to meet your expectations.Hope for another chance to make things right.Sincerely,