Appartement, 3 slaapkamers (The Georgian) | Lakens van Egyptisch katoen, bedden met traagschuimmatras
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Beoordelingen van EPIC Aparthotel - Campbell Street

4 out of 5
EPIC Aparthotel - Campbell Street
Campbell Street, Liverpool, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 20 van 56 beoordelingen" "
Gastenscore: 8 - Goed. 20 van 56 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 56 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 56 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 56 beoordelingen" "

8,4/10

Netheid

8,0/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, comfort kamer
Terrible hotel
Hotel doesent give deposit back . Hotel was not very clean had blood marks rtc on bed sheets. Some of the walls had door marks in them and the door handles were very loose ready to fall off . The wooden panels underneath the dishwashers were extremely loose etc. we felt very unwelcomed due to all of this as all of this damage was already here before we enterd the property signifying that they may be trying to set us up not to get our deposit back (in which we didn’t receive back )
1 nacht verbleven in december 2023
Reactie van The Epic Team op 3 feb 2024
Hello, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reservations@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.

8/10 – Goed

Karin

Reisde met familie
Positief: Netheid
Sentralt hotel i forhold til sentrum
Veldig bra system på innsjekk hvis du har WhatsApp. Veldig bra sentral beliggenhet. Greie leiligheter med det du trenger. Litt mye lyd på grunn av dårlig issolert. Dette kom fra gaten + det var vedlikehlds arbeid i huset.
3 nachten verbleven in september 2023
Reactie van The Epic Team op 2 okt 2023
Hi Karin, I appreciate you taking the time to share your feedback. I hope the noise didn't overshadow your overall experience with Epic.I am glad we met your expectations with the process and location. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

6/10 – Redelijk

Sarah

Negatief: Comfort kamer
2 nachten verbleven in september 2023
Reactie van The Epic Team op 19 sep 2023
Hi Sarah, Thank you for your positive feedback! We look forward to hosting you again soon!

4/10 – Matig

Sinead

Reisde met familie
Negatief: Comfort kamer
Health risk for breathing in the Hideout
It was such a pity as the place was in the perfect location and the layout of the apartment was well done. But it should come with a health warning, the mould and damp in the appartment was really overpowering and we found it difficult to breathe. We had read reviews for 2022 and was sure these issues would have been resolved but they have not. I challenge the owner to spend a night and see what conditions your asking people to stay in. The master and twin bed were of good quality but very little bed linen for the sofa bed no pillows, also no tea towel in the kitchen.As for the communication team i could not fault them they were excellent. My only other complaint is 4 days on i have not received my deposit back, i feel this should be returned the following day when the cleaners find the apartment in perfect condition.
1 nacht verbleven in augustus 2023
Reactie van The Epic Team op 26 sep 2023
Hi Sinead,Thank you for taking the time to share your feedback. I apologize if you have to wait for 4 days for the security deposit to be returned. Security deposits are released upon checkout of your apartment. It can take between 3-10 working days depending on your bank. I will be sharing your feedback about the mold to our management team as we haven't had such complaints about mold in this location recently. We still hope you appreciate the team with the assistance given during your stay with Epic. I hope your future travels continue to be filled with great experiences!

10/10 – Uitstekend

Patrick

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ideal for a group wanting to socialise around the city
2 nachten verbleven in juli 2023
Reactie van The Epic Team op 19 sep 2023
Hi Patrick, Thank you for your positive feedback! We look forward to hosting you again soon!

8/10 – Goed

Nicola

Reisde met familie
Positief: Netheid, comfort kamer
Not bad but could be better.
We arrived at our accommodation to find no hand towel in the bathroom. The bin broken and no tea towel or oven glove to use. There was a smell a damp in the building which wasn’t very pleasant. The accommodation I had booked was 2 single beds, a king bed and a double storage bed. We received 2 double beds and a double sofa bed, meaning our children had to double up and share beds. Despite this we enjoyed our stay but just wanted to make you aware of these issues.
3 nachten verbleven in juli 2023
Reactie van The Epic Team op 19 sep 2023
Hi Nicola, Thank you for taking the time to share your experience with Epic. I am glad that it still work out despite the bed mixed up information. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, comfort kamer
Liverpool stay
Excellent rooms and very efficient staff
2 nachten verbleven in juli 2023
Reactie van The Epic Team op 19 sep 2023
Hi William, Thank you for your positive feedback! We look forward to hosting you again soon!

8/10 – Goed

Eleanor

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The apartment was lovely, clean and spacious. There were two good size bedrooms each holding a double bed and single bed. One Bedroom was ensuite/wet room. There were 3 bathrooms in total, 2 were wet rooms. The apartment was a stone's throw from the city centre. There are lots of seagulls at the back of the property so earplugs are recommended for a good night's sleep.There were some minor maintenance issues like paint peeling on banister, some wall plaster issues and some minor safety issues with steps going from the living room to the kitchen area. These steps were quite high and didn't have a handrail. The staff were friendly and helpful.
2 nachten verbleven in juli 2023
Reactie van The Epic Team op 28 okt 2023
Hi Eleanor, Thank you for your detailed feedback, and we're pleased to hear that you enjoyed your stay in our apartment.It's great to know that you found the apartment lovely, clean, and spacious, with two good size bedrooms and multiple bathrooms. We appreciate your understanding regarding the minor maintenance issues, and we will address these concerns to ensure a more comfortable experience for future guests.We're glad you found our staff friendly and helpful. Your feedback is important to us, and we look forward to hosting you again in the future.

6/10 – Redelijk

Cathy

2 nachten verbleven in juni 2023
Reactie van The Epic Team op 28 okt 2023
Hi Cathy, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing Epic.

4/10 – Matig

Celeste

2 nachten verbleven in mei 2023
Reactie van Sincerely, The Epic Team op 27 jun 2023
Hi Celeste, Thank you for your positive feedback! We can't wait to welcome you back!

4/10 – Matig

Fiona

1 nacht verbleven in mei 2023
Reactie van Sincerely, The Epic Team op 27 jun 2023
Hi Fiona, I hope you had an enjoyable stay overall with Epic. We can't wait to welcome you back!

8/10 – Goed

Jenny

Reisde met een groep
Positief: Comfort kamer
1 nacht verbleven in april 2023
Reactie van The Epic Team op 28 okt 2023
Hi Jenny, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing Epic.

6/10 – Redelijk

Abbi

Reactie van The Epic Team op 28 okt 2023
Hi Abbi, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing us Epic.

8/10 – Goed

PUI SEE

1 nacht verbleven in augustus 2022
Reactie van The Epic Team op 28 okt 2023
Hi PUI, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing us Epic.

8/10 – Goed

Jonathan

1 nacht verbleven in februari 2022
Reactie van The Epic Team op 28 okt 2023
Hi Jonathan, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing us Epic.

6/10 – Redelijk

Jonathan

Reisde met familie
Positief: Netheid, comfort kamer
Disappointing on the whole.
Good location but poor communication about having to check in at another site 3 streets away. I'm sure the apartment was very nice a few years ago but now very tired with flaking paint, holes in the walls and damaged kitchen cupboards. The fridge wouldn't close properly so the freezer compartment defrosted overnight destroying all of our food! Windows need secondary glazing as the noise from outside is terrible. A real shame as for a little investment the apartment could be very nice.
1 nacht verbleven in januari 2022
Reactie van The Epic Team op 28 okt 2023
Hi Jonathan, We appreciate your feedback on your recent stay, and we apologize for the inconveniences you encountered.We're sorry to hear that there was poor communication regarding the check-in location. Regarding the condition of the apartment, we deeply regret the issues you mentioned. We will investigate and rectify to enhance the overall guest experience.Your comments are valuable, and we hope you might consider staying with us again in the future. Thank you for sharing your concerns.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Called in advance to ensure fans in the rooms. None there on arrival. Called twice to be told they would be brought over. They were not. Called a number of times to follow up but phone was just not answered. Also complained that our fridge didn’t work, again there was no follow up on this. I also emailed to comment on these things and have received no response. Apartment was clean but needs some freshening up and wall repairs. Good location for what we needed but that did mean there was lots of street noise - especially as we had to keep the windows open due to heat.
2 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good Central location, modern clean and character property. Enjoyed the stay, couldn't operate the heating, could have done with instructions
2 nachten verbleven in april 2021

10/10 – Uitstekend

Scott

Reisde met een groep
Positief: Netheid, comfort kamer
Greg place but lots of stairs and was a bit confusing to find. Very clean. Nice finishes.
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Elaine

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020

8/10 – Goed

Kenneth

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, within walking distance from Albert Dock and Liverpool One shopping area. Good variety of restaurants nearby.
4 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location. Very comfortable apartment. Beds great to sleep in with fabulous white sheets
4 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
God plass til 7 stk, med tre soverom og to bad.Litt mye støy fra gata. Lå helt ypperlig i forhold til Liverpool 1 og de fleste ting å gjøre.
4 nachten verbleven in juni 2019
Reactie van Viviane op 5 jul 2019
Dear Guest, Takk skal du ha for taking the time to leave this nearly perfect rating and your lovely comments! We would love to welcome you again in the future. Kind Regards, Viviane Reservations Team

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great places very central. Our only problem was it was the loft. Lots of stairs to climb and 4 of us were over 60
3 nachten verbleven in juni 2019
Reactie van Viviane op 28 jun 2019
Dear Guest, Thank you so much for taking the time to leave this nearly perfect rating! It is much appreciated. You will be pleased to know most of our buildings have lifts and we can make sure you have access to one next time! It would be an absolute pleasure to welcome you again in the future. Kind Regards, Viviane Reservations Team

10/10 – Uitstekend

Antony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2019
Reactie van Carmen Jones Reception Supervisor op 15 feb 2019
Hi Antony, Thank you for scoring us a wonderful 10 out of 10! It's fantastic to see you enjoyed your stay with us. We do hope to see you again in the future. Kind Regards, Carmen Jones Reception Supervisor

10/10 – Uitstekend

John, liverpool

Positief: Personeel en service, comfort kamer
Amazing apartment, needs further improvement thoug
Was difficult to find the actual apartment. The apartment layout was amazing, just not maintained very well.
1 nacht verbleven in december 2018
Reactie van Viviane op 18 dec 2018
Dear John, Thank you kindly for this wonderful review! We are delighted to hear you enjoyed the accommodation. Would you mind explain further how you felt it was not maintained well? Kind regards, Viviane Reception

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is in a perfect location for shopping, nightlife, food, Albert Docks. It’s spacious and perfect for a group of people visiting Liverpool. The only downside, is the gorgeous sash windows are not double glazed, so don’t be surprised to hear the outside world enjoying themselves...
1 nacht verbleven in november 2018
Reactie van Viviane op 18 dec 2018
Dear Guest, Thank you so much for this lovely review. We appreciate your comments and are delighted you enjoyed your stay! I am sure you can understand that certain external factors such as noise are difficult to maintain in such a prime location though we do have double glazed windows and try our best to manage an level of disturbance. Kind regards, Viviane Reception

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location not far from the shops and docks
All good. Great discount rates with the car park a few blocks away - worked out £13 for 3 days.
2 nachten verbleven in augustus 2018
Reactie van Viviane op 30 okt 2018
Dear Guest, thank you for this lovely review. Excuse the delay but know we do appreciate your feedback and hope to welcome you again! Kind regards, Viviane Reception

10/10 – Uitstekend

Lety, Bellflower, CA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable and clean
Very nice property, Really modern I was pleasently surprised.
1 nacht verbleven in april 2018

8/10 – Goed

Ben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for groups
Great apartment.. Well designed cool layout. All new and clean! Apartment was freezing and had not hot water but after mentioning to reception this was sorted the following afternoon.
Reactie van Karli Dyce Front Office Shift Leader op 2 apr 2018
Hi Ben, Thanks so much for your review. I'm so sorry about the water and hope this was quickly resolved. I hope to see you in the future. Kindest Regards Karli

4/10 – Matig

lauren , hong kong

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
good location ; cleanliness can be improved
Cleanliness can be improved - fresh towels & sheets , floor . Brighter room lights will be desired. Maihtainence guy came into our apartment without prior notice. Staff could have been more polite when we asked that the housekeeper/ maintenance do not come in for the day.
3 nachten verbleven in december 2017
Reactie van Aga op 14 dec 2017
Dear lauren, Thank you for your time to leave the review. I apologise for the inconvenience and I appreciate the feedback. I will definitely speak with my colleagues about this situation. The towels and linen are not exchanged in all our apartments if the stay is for less than 4 days however we are happy to assist if you have any specific requests. Please contact our 24 hours reception and ask for myself if you wish to discuss it further. Kind regards, Aga Kur Front Office Shift Office

2/10 – Ontzettend slecht

pezzer

Positief: Netheid
Negatief: Personeel en service
Spacious, comfortable. Terrible customer service
Nice apartment. Spacious and clean. Noisy when the bin lorries come down the lane. No sound insulation to apartment above so every step is heard. Atrocious customer service. Show no compassion or humanity to personal circumstances. Literally, do not care.
2 nachten verbleven in september 2017

6/10 – Redelijk

becky, west midlands

Positief: Netheid, personeel en service
Ideal location, a few disappointments
I visited as a late summer get away with the kids. There were 6 of us in the 'Hideout' apartment. Having searched through Expedia, the price was great! We brought supplies for breakfast, snacks and hot drinks with us. The apartment is really funky with its 'upside down, basement' design. 2 shower rooms made easy work of getting sorted every day. Location to Albert Docks and the cultural centre was brilliant, less than 10 minutes to walk there. Parking is on Qparc multi story, literally a block from the apartment! Discounted rate of £10.50 per day. The not so goods? The approach is down a small side street which is home to large commercial bins which randomly interrupt your route. We were rudely awoken at around 6am by said bins being emptied! The street is also some kind of outside toilet facility to the masses and the aroma as you walk down it is really unpleasant.. Now, I get what you're all thinking; "Epic can't control for that!" No, they can't, but in collaboration with the local council, these issues could be raised and targeted. It is very off putting! The TV signal in the apartment was awful! We didn't want much TV, but in the evenings after we'd returned from our exploits, we did! The signal didn't reach the unit efficiently and although we reported the problem, it couldn't be fixed and so we were granted a hefty discount on our stay, thanks epic!! There is a visible damp issue which also creates a smell & humidity.
2 nachten verbleven in augustus 2017

10/10 – Uitstekend

Jayne , London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Midweek Family Stay
A spacious apartment in a great location. Perfect for a midweek stay with kids.
2 nachten verbleven in juli 2017
Reactie van Emma op 5 aug 2017
Thank you so much for a great 5 star review! We are so happy that you enjoyed your visit and loved your apartment! We hope to be able to welcome you back to Liverpool again very soon! - Remember to book direct for 15% discount as a return guest! Kind Regards, Emma Mason Reception Supervisor

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
We have to check in at a different address before getting the key to our apartment. The location of the flat is a bit awkward - if we drawbour curtains we see either the street or a brick wall. It is a bit depressing to stay in a place where we can't open the window.
1 nacht verbleven in juni 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean and great location. Kitchen is well equipped and the apartment is spacious. Walking distance to the main sites

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spacious apartment
The apartment was lovely, very clean and well equipped. Check-in was easy and parking was safe. The location is perfect for exploring Liverpool.

8/10 – Goed

Luisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The stay was great, the apartment was confortable, the only thing was there were a lot of noise in floor upstair and drunk people outside the apartment

8/10 – Goed

jun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ロケーションはかなり便利
通りにベッドルームが面していて、近くのバーに行き来する人たちの騒音で睡眠を取りにくいです。 インテリアは面白く、デザイナーマンションに泊まった気になれますが、受付がない建物の部屋をあてがわれると、室温の調整など、ちょっとしたことを訊くには不便です。

8/10 – Goed

Sandra

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location at the city chic!
We had a good stay at Epic all in all. The first night our neighbours had a loud party all night but that was dealt with from the Epic team. The next nights we had another group staying next door and beeing on the bortom floor we could hear all their movements upstairs. This is of course not Epic's fault but rather the construction and sound isolation (or lack of) in general in English homes. The description of our apartment also says lyxurious toiletries and that led us to expect schampoo/conditioner/shower gel/soap/body lotion so we didn't Bring any. In reality we only got a combined schampoo/showergel in the shower and soap by the sink. The soap container was broken on the upper floor and wasn't fixed during our stay (even though we brought it up the first day). In general, the city chic location is great for shopping, restaurant, culture and for us, perfect for a conference at the Echo arena. Bring your own toiletry and enjoy!

8/10 – Goed

Kenneth

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Perfekt leilighet for gutteturer!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern and spacious apartment close to amenities.
Check in was simple and quick. The apartment is a short walk to the train station, restaurants, groceries and tourist spots. The apartment is very spacious and comfortable - perfect for large and extended families. The only con is that it can get loud on the street, but me and the kids still slept soundly.

10/10 – Uitstekend

DANIEL, Calgary

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay!
The free Wi-Fi didn't work at first so I had to call to reset it. They were supposed to give me 2 keys but only one worked Otherwise it was all great

8/10 – Goed

Hyun Suk, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great!!
It is very convenient in terms of restaurant, shoppingm sightseeing, and parking. Also it is easy to find the place. Staffs for check in and out are very helpful and freiendly.

8/10 – Goed

d, manchester

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aparthotels... a part from the rest
great base for the family to stay, great location. the only thing i would pick up on is that for an apartment that fits eight people, there is only one shower, which is in the ensuite bedroom, which i thought was a little strange.