Uitzicht vanuit accommodatie

Beoordelingen van Hope Street Hotel

4 out of 5
Hope Street Hotel
40 Hope Street, Liverpool, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 650 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 240 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 68 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 1002 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Koen

1 nacht verbleven in juni 2023
Reactie van William op 17 jul 2023
Dear Koen,Thank you so much for your positive review! We appreciate your feedback and are thrilled to hear that you had a great experience. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for your kind words!

10/10 – Uitstekend

Mijndert Jan Van

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top hotel op top locatie met goed eten en bar en kamer was super
1 nacht verbleven in september 2022

8/10 – Goed

Eileen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful old hotel with two good restaurants. Lots of pubs nearby. Less than a mile from train stations and Albert Dock.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Judy

Reisde met partner
Room was awesome
1 nacht verbleven in april 2024

10/10 – Uitstekend

Amanda, Sutton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect for the cathedral
1 nacht verbleven in april 2024

10/10 – Uitstekend

William, London

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was simple and exceptional - loved every second and a bloody good Bloody Mary
1 nacht verbleven in april 2024

8/10 – Goed

Alexander Antony

1 nacht verbleven in april 2024

10/10 – Uitstekend

Theodore

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time at this hotel. I chose it mostly because I was familiar with the area having lived there in the past, so knew it was in a Goldilocks zone. Between both cathedrals, it offers easy access to Liverpool Lime Street, shopping areas and even the docks are not an unreasonable distance while being out of the way of the most lively parts of this side of the city centre. Royal Liverpool Philharmonic is right across the street, so if you’re into throwing stones, you could literally do just that and hit the front of the building. Personally, I’d stick to the proverbial stone’s throw which is exactly how far the Everyman Theatre is from this hotel. My room had an open plan bathroom, so there was a lot of space making it easy for one person to soak in the bath and another to enjoy a shower. The sleeping area was a good size, comfortable and clean. Staff there were really friendly and helpful, making sure I was comfortable and had everything I needed. This is definitely a hotel I would return to and recommend to anyone visiting Liverpool.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Barry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Andrew Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely night at the Hope Street Hotel Clean and modern building and lovely staff Breakfast was delicious
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s close to the centre of a very vibrant city
1 nacht verbleven in april 2024

10/10 – Uitstekend

Keith

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hope Street Hotel is my favourite hotel in the UK. The hotel itself is lovely, however the staff (specifically Rosa) always make me feel welcomed back and take a genuine interest in how life and work are going. I could not recommend Hope Street Hotel higher.
1 nacht verbleven in april 2024

4/10 – Matig

Tudur

Reisde met partner
Hotel is really nice but room was small and shower was awful.
1 nacht verbleven in april 2024

6/10 – Redelijk

Ravi

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Good location. Nice hotel. Not so hospitable regarding early check in or late check out. (Within 30min). The pools are not part of the stay which was not clear booking on Expedia.
1 nacht verbleven in maart 2024
Reactie van Antoni op 30 mrt 2024
Dear, Ravi.Thank you for your feedback regarding your recent stay with us, here at Hope Street Hotel.We try our sincere best to accommodate early check-in's or late check outs, but they are subject to availability considering the busy periods. We advise getting in touch via reception, straight after making a reservation with us, just so we can prioritise requests such as late checkout or early check-in prior to arrival. We are hoping to see you soon once again! Kind Regards,AntoniSenior ReceptionistHope Street Hotel

4/10 – Matig

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hope Street Hotel was probably one of my best hotel stays on any trip I’ve had in the last 5 years. The staff was extremely friendly, the room and service were near perfect, and the surrounding area provided so much to do. Highly recommend booking a room here if you plan on visiting Liverpool!
4 nachten verbleven in maart 2024
Reactie van Antoni op 30 mrt 2024
Dear, Joseph.Thank you for your kind words! We are thrilled to hear that you've enjoyed your recent stay with us, here at Hope Street Hotel.We are hoping to see you soon, once again!Kind Regards, Antoni JaskulaSenior Receptionist Hope Street Hotel

10/10 – Uitstekend

Niamh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Tom

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location close enough to walk anywhere but far enough away from the noise of the city centre.
2 nachten verbleven in maart 2024
Reactie van William op 18 mrt 2024
Dear Tom,Thank you so much for taking the time to leave us such a wonderful review on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us.We take great pride in our hotel's convenient location, and it's fantastic to know that it served you well during your visit. Your kind words about the peaceful ambiance away from the city center noise mean a lot to us. Providing a tranquil retreat amidst the hustle and bustle of the city is one of our top priorities.We sincerely appreciate your recommendation and are thrilled that you found everything to your satisfaction. Should your travels bring you back to the area, we'd be honored to welcome you once again for another memorable stay.Warm regards,

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, beautiful view over Liverpool from our bedroom window. Excellent location for the Liverpool Phil- will definitely stay again.
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
Dear Laura,Thank you so much for taking the time to leave us such a wonderful review on Expedia! We are thrilled to hear that you enjoyed your stay with us and that you found our hotel lovely, with a beautiful view over Liverpool from your bedroom window.We're also pleased to hear that our location was convenient for your visit to the Liverpool Philharmonic and that you're already considering staying with us again. We can't wait to welcome you back for another fantastic experience.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful hotel. Food excellent. Staff very friendly and helpful. Going above and beyond! Would highly recommend.
1 nacht verbleven in maart 2024
Reactie van William op 14 mrt 2024
Dear Louise,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our hotel to be wonderful and that you enjoyed the excellent food we offer. Our staff works diligently to ensure that every guest feels welcome and supported throughout their stay, so it's incredibly rewarding to hear that they went above and beyond to make your visit memorable.Your recommendation means the world to us, and we sincerely appreciate your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Another great stay at Hope Street Hotel.
1 nacht verbleven in maart 2024
Reactie van William op 13 mrt 2024
Dear Julie,Thank you so much for taking the time to share your experience with us on Expedia! We're absolutely delighted to hear that you had another great stay at Hope Street Hotel. We look forward to welcoming you back for another fantastic stay whenever your travels bring you to our area. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Lyndsey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van William op 13 mrt 2024
Dear Lyndsey,Thank you so much for taking the time to share your positive experience with us on Expedia! We're thrilled to hear that you had a fantastic stay at our hotel and that you rated us a perfect 5 out of 5. It's incredibly rewarding to know that we were able to meet and exceed your expectations.Your kind words mean the world to us and serve as a great motivation for our team to continue delivering exceptional service to all our guests. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 – Goed

Nicole

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Room was nice and good facilities.
1 nacht verbleven in februari 2024
Reactie van William op 1 mrt 2024
Dear Nicole,Thank you very much for taking the time to share your feedback with us on Expedia. We are delighted to hear that you enjoyed your stay at our hotel and that you found our facilities to your liking.Your kind words serve as encouragement for us to continue striving for excellence in providing exceptional experiences for our guests. Should your travels bring you back to the area, we would be honored to welcome you again and ensure another enjoyable stay.Warm regards,

10/10 – Uitstekend

Ann, Preston

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
staff welcoming and helpful. will definitely stay here again
1 nacht verbleven in februari 2024
Reactie van William op 19 feb 2024
Dear Ann,Thank you so much for taking the time to share your wonderful experience with us on Expedia! We are delighted to hear that you found our staff welcoming and helpful during your stay. Your kind words truly motivate us to continue providing exceptional service to all our guests.We are thrilled to know that you had such a positive experience with us, and we can't wait to welcome you back for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely reception area and great hotel location for what we needed
1 nacht verbleven in februari 2024
Reactie van William op 17 feb 2024
Dear Andrew,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you enjoyed your stay with us and that our reception area and hotel location met your needs perfectly. Your feedback means a lot to us and serves as great motivation for our team. We hope to have the pleasure of welcoming you back again in the future!Warm regards,

8/10 – Goed

Daniel

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, but the room wasn’t very functional and quite small. Love the area it’s in as it’s close to City Centre but far enough away to be safe and quiet.
3 nachten verbleven in februari 2024
Reactie van William op 16 feb 2024
Dear Daniel,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be in a lovely area, close to the City Centre yet offering a safe and quiet environment.While we're glad you enjoyed the location, we're sorry to hear that the room size and functionality didn't meet your expectations. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We'll definitely take your comments into consideration for future improvements.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Warm regards,

6/10 – Redelijk

Rachael

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van William op 16 feb 2024
Dear Rachel,Thank you so much for taking the time to leave such a positive review of our hotel! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 – Uitstekend

Graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, clean and stylish
1 nacht verbleven in februari 2024
Reactie van William op 16 feb 2024
Dear Graham,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you found our hotel beautiful, clean, and stylish. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's wonderful to know that we hit the mark during your stay. We truly appreciate your kind words and hope to welcome you back again soon!Warm regards,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel with high standards
Had a good first stay at Hope Street Hotel. The hotel itself is well maintained, clean, warm and inviting. All the staff I encountered were very friendly and helpful. We left our luggage as it was too early to check in - this was an easy experience and I'd have no hesitation in staying again. I chose this hotel because of its poximity to Liu Shi - the Asian fusion restaurant just down the road at 60 Hope Street.
1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your first stay at Hope Street Hotel exceeded your expectations.Maintaining a clean, warm, and inviting atmosphere for our guests is always our top priority, so it's wonderful to know that you found our hotel well-maintained. Our team works hard to ensure that every guest feels welcomed and supported throughout their stay, so I'm delighted to hear that you encountered friendly and helpful staff members.I'm glad that our luggage storage service made your early arrival hassle-free. We aim to provide convenient solutions to make your experience as seamless as possible.It's fantastic to hear that our location near Liu Shi influenced your decision to stay with us. We're lucky to be surrounded by great dining options like Liu Shi, and we're thrilled that you enjoyed your culinary experience nearby.We truly appreciate your kind words and recommendation, and we can't wait to welcome you back for another wonderful stay at Hope Street Hotel.Warm regards,

8/10 – Goed

Shaun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Shaun,Thank you very much for taking the time to rate our hotel with a 8 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 – Uitstekend

JANE

2 nachten verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Jane,Thank you very much for taking the time to rate our hotel with a perfect 10 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 – Uitstekend

John

1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear John, Thank you very much for taking the time to rate our hotel with a perfect 10 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 – Uitstekend

Yvonne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Yvonne,Thank you very much for taking the time to rate our hotel with a perfect 10 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 – Uitstekend

Keigo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
部屋がとても清潔で、お風呂も大きくてとても過ごしやすかったです。部屋以外のフロアも統一感があり、とてもおしゃれです。 駅からの徒歩がややかかる点と、夜に歩くとやや怖いと感じる部分もありましたが、ビートルズが愛したパブが徒歩1分のところにあるなど、楽しめる点がとても多かったです。
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Henry

1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Henry,Thank you very much for taking the time to rate our hotel with a perfect 10 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 – Uitstekend

lesley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel and good service
From the check in to the time we left the service was great. Well placed hotel and lovely breakfast cafe over the road
1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Lesley,Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you enjoyed your stay with us from check-in to check-out. It's wonderful to know that you found our hotel well-placed and that you appreciated the lovely breakfast café nearby. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon!Warm regards,

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a lovely stay here. The rooms are a decent size with lovely views
1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Ian,Thank you so much for taking the time to leave such a glowing review of our hotel! We're thrilled to hear that you had a lovely stay with us and that you enjoyed the comfort and views from your room. Providing exceptional experiences for our guests is our top priority, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Sarah

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Sarah,Thank you so much for taking the time to leave such a positive review of our hotel on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 – Uitstekend

kevin

Zakenreiziger
1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Kevin,Thank you so much for taking the time to leave such a positive review of our hotel on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 – Uitstekend

Kenny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'd recommend this hotel to anyone looking for a quality experience and top class staff 👌
1 nacht verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Kenny,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had such a positive experience during your stay at our hotel. Providing top-notch service and ensuring our guests have a quality experience is always our top priority.Your recommendation means the world to us, and we truly appreciate your kind words about our staff. We strive to create memorable experiences for all our guests, and it's wonderful to know that we succeeded in exceeding your expectations.We hope to have the pleasure of welcoming you back again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
It was really busy when we checked in because it was New Years Eve and there was a big football game the following day. With that said, the staff worked hard and were very friendly they entire stay. The room was quiet and comfortable. Very quirky design inside, but in a really good way. Good location and walkable to so much. If I am in town to see another football game, I would definitely stay there. Their two restaurants were good as well.
2 nachten verbleven in december 2023
Reactie van William op 16 feb 2024
Dear Michael,Thank you so much for your glowing review! We're thrilled to hear that despite the busy New Year's Eve and the football game, you had a fantastic stay with us. We take pride in our friendly staff, comfortable rooms, and quirky design. It's wonderful to know that you found our location convenient and enjoyed dining at our restaurants. We can't wait to welcome you back next time you're in town for another football game!Warm regards,

4/10 – Matig

Helen

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van William op 16 feb 2024
Dear Helen,Thank you for taking the time to leave us a positive rating on Expedia! We're delighted to hear that you had a pleasant experience with us. Your feedback is valuable to us, and we appreciate your support.If there's anything specific you'd like to share about your stay or any suggestions for improvement, please feel free to reach out. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back again soon!Best regards,

8/10 – Goed

Sonja

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loads of pros but the room was a disappointment.
We did an overnight here and city day before heading to the airport and were really impressed with the staff welcome and decor in the entrance when we arrived. Staff were calm, helpful, warm and unflappable. They allowed us to leave quite a lot of luggage in the store. The location is excellent as it’s close to all the action but in a quiet road so you won’t get lots of noise from the clubs. There was a wedding on the day we arrived but again, it didn’t interfere with us with regard to noise late at night. Breakfast was excellent, lots of choice, hot and cold and the seating was smart and comfortable. We had a few delicious cocktails in the bar before heading out. Our only niggle was that the room was underwhelming considering the style of the rest of the hotel especially the bathroom fixtures and fittings and the bed wasn’t particularly comfortable. The view was very ugly too, lots of horrible roof parts from the rest of the hotel. The photos of the rooms meant our hopes were higher than reality, which was a shame as we opted for the deluxe double.
1 nacht verbleven in december 2023
Reactie van William op 16 feb 2024
Dear Sonja,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you were impressed with our staff's warm welcome and the elegant décor in our entrance. It's wonderful to know that you found our location convenient and enjoyed our quiet yet central setting.We appreciate your compliments on our breakfast selection and comfortable seating, as well as your kind words about our bar's cocktails. Your feedback regarding the room is valuable to us, and we will certainly take it into consideration for future improvements.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

2/10 – Ontzettend slecht

Darren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van William op 16 feb 2024
Dear Darren,Thank you for taking the time to review our hotel on Expedia. We genuinely value feedback from our guests as it helps us improve our services. We're sorry to see that your experience fell short of expectations, and we would greatly appreciate more details on what aspects of your stay didn't meet your satisfaction.Unfortunately, the review you left doesn't provide specific feedback, making it challenging for us to address any issues you may have encountered. To better understand your concerns and ensure we address them promptly, could you please share more details with us via email at billy@hopestreethotel.co.uk? Your insights are invaluable to us in our ongoing efforts to enhance the guest experience.Once again, thank you for bringing this to our attention. We look forward to hearing from you soon.Warm regards,

6/10 – Redelijk

Amanda

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in december 2023
Reactie van William op 16 feb 2024
Dear Amanda,Thank you for taking the time to provide feedback on your recent experience with us. We truly value all feedback as it helps us improve our services for future guests.We noticed you rated your stay with us a 3 out of 5, and while we're glad to see you chose our property, we also want to ensure that your experience meets your expectations. Unfortunately, it seems like we missed the mark this time.We would greatly appreciate it if you could provide us with more details about your stay so we can address any concerns you may have had. Your feedback is invaluable to us, and we want to ensure that every guest has a positive experience with us.Please feel free to reach out to us directly or through Expedia with any additional feedback or concerns you may have. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel
Stayed in a few Liverpool hotels and this one is the best of the bunch
1 nacht verbleven in december 2023
Reactie van William op 16 feb 2024
Dear Sean,Thank you so much for your wonderful review and for choosing to stay with us. We're delighted to hear that your experience at our hotel surpassed your expectations and that we stood out among the options in Liverpool. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel. Reception staff friendly. There is 24 hour parking for £14.50 nearby. Worth noting that the swimming pool is part of the spa and you have to pay to use it. Mind-boggling bath-shower controls which took me ages to work out and a not very generous two coffee pods. But the location is great and I’d stay again.
1 nacht verbleven in december 2023
Reactie van William op 16 feb 2024
Dear Anthony,Thank you so much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel to be nice and our reception staff to be friendly. Your mention of our convenient 24-hour parking and excellent location is greatly appreciated.We apologise for any confusion regarding the use of our spa facilities and the intricacies of our bath-shower controls. Your feedback is invaluable, and we will certainly look into ways to improve clarity and ease of use in these areas.Regarding the coffee pods, we understand how important a good cup of coffee can be to start the day off right, and we will ensure that your comment is taken into consideration for future improvements.We're delighted that despite these minor hiccups, you still found our hotel worthy of consideration for future stays. We look forward to welcoming you back and providing you with an even more enjoyable experience next time.Warm regards,

10/10 – Uitstekend

Andrew

1 nacht verbleven in december 2023
Reactie van William op 16 feb 2024
Dear Andrew,Thank you so much for taking the time to leave us a positive 5 out of 5 review on Expedia! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay at our hotel.While you didn't leave specific feedback, please know that your high rating speaks volumes, and we're delighted that we were able to meet your expectations. If there's anything specific you loved about your stay or any areas where we can further improve, please feel free to reach out to us directly.We hope to have the pleasure of welcoming you back to our hotel in the near future!Warm regards,

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel & spa near to city centre but in a quieter area. A little bit of luxury on your city break. Will definitely be staying here again. Fabulous in every way.
3 nachten verbleven in december 2023
Reactie van William op 16 feb 2024
Dear Carol,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel on Expedia! We're delighted to hear that you enjoyed your experience with us and found our hotel and spa to be beautiful.We're thrilled that our location near the city center provided you with both convenience and a peaceful atmosphere. Providing a touch of luxury during your city break is exactly what we aim for, and we're thrilled to know we hit the mark with you.Your kind words truly mean a lot to us, and we can't wait to welcome you back for another fabulous stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.Warm regards,

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant location, great room
1 nacht verbleven in december 2023