Serveert ontbijt, lunch en diner

Beoordelingen van Hotel Indigo Liverpool City Centre, an IHG Hotel

4 out of 5
Hotel Indigo Liverpool City Centre, an IHG Hotel
10 Chapel Street, Liverpool, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 635 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 264 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 1003 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

johnny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Alles was heel goed, en heel vriendelijk personeel. Ontbijt dik in orde
2 nachten verbleven in februari 2024
Reactie van Ella op 23 feb 2024
Good Morning Johnny, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We're glad you enjoyed your stay and found our staff to be friendly and helpful!We're happy to hear that you enjoyed your breakfast too.Again, thank you for choosing our hotel and we hope to see you again soon. Kind Regards, Ella

8/10 – Goed

Marijke

1 nacht verbleven in augustus 2023
Reactie van Rebecca op 3 sep 2023
Good Morning Marijke, Thank you for you so much for you 8* score. We do hope to welcome you back to the hotel again in the near future.

8/10 – Goed

Angelique

Reisde met partner
Positief: Personeel en service
Hotel zoals je dat mag verwachten voor een stedentrip. Standaard kamer en geen bijzondere voorzieningen. Ontbijt wat summier. Je kon wel Engelse ontbijt bij bestellen. Op briefje dat je kreeg stond dat dat £ 4,- koste maar werd bij uitchecken niet in rekening gebracht. Gunstige ligging net buiten de drukte maar alles op loopafstand. Personeel zeer vriendelijk. Schoonmaak kan beter.
Reactie van Jason op 13 nov 2022
Thank you Angelique for your reviewKind regards

6/10 – Redelijk

Franklin

Reisde met familie
Negatief: Personeel en service
Personeel was niet behulpzaam en vriendelijk. Ramen hotel konden niet open voor frisse lucht omdat het gebouw in de stijgers stond.. locatie is super, dicht bij restaurants en bars
1 nacht verbleven in september 2022
Reactie van William op 19 sep 2022
Good afternoon Franklin, Thank you for your review, and hope to see you again in the near future, Kind regards.

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer centrale locatie op loopafstand van veel interessante locaties in Liverpool. Groot TV-kanalen aanbod en het geluid van de tv is door te zetten naar het speakertje in de badkamer. Bij aankomst was de wc niet netjes, maar dat werd redelijk snel recht gezet. Verder beleefd personeel en mooie aankleding. De gevel wordt vernieuwd, dus daarom geen uitzicht. Iets dat wel jammer is als je een kamer aan de straat hebt.
3 nachten verbleven in september 2022
Reactie van Jason op 10 sep 2022
Thank you for your amazing review, we hope to welcome you back in the futureKind regards

8/10 – Goed

Gerben

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mooie moderne kamers voor een voordelige prijs. Mooie locatie!
1 nacht verbleven in juli 2022
Reactie van Kayleigh op 26 jul 2022
Good evening Gerben, Thank you so much for the positive review for our hotel and hopefully to see you again in the future. Kind regards,

10/10 – Uitstekend

Nathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Rebecca op 30 apr 2024
Dear Nathan,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.I am so happy to see you gave your stay a 5 out 5. Again, thank you for choosing Hotel Indigo and I do hope to welcome you back to the hotel again soon.

10/10 – Uitstekend

Nathan, Doncaster

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed our stay. Would definitely book here again. Many thanks.
1 nacht verbleven in april 2024
Reactie van Rebecca op 30 apr 2024
Dear Nathan,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.I am so delighted that you gave your stay a 5 out of 5 score. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo, and I do hope we will see you again. Sincerely,

8/10 – Goed

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Speedy service
1 nacht verbleven in april 2024
Reactie van Rebecca op 21 apr 2024
Dear Stephen,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.I am so happy you enjoyed your stay here at the hotel and love that you had a speedy service. Again, thank you for choosing Hotel Indigo

8/10 – Goed

Alex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room lighting poor. Heating and ventilation not very effective.
2 nachten verbleven in april 2024
Reactie van Ella op 18 apr 2024
Good Morning Alex, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We value all our guests feedback as we wish to ensure that all our guests receive the best possible experience and therefore I shall pass on your feedback to investigate this further. We hope you will come to stay with us again to see how we use of our guests feedback to grow and improve as a hotel.Kind Regards, Ella

10/10 – Uitstekend

Sue

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good position to get around the city. Good value for money. Staff polite and helpful.
3 nachten verbleven in april 2024
Reactie van Ella op 17 apr 2024
Good Afternoon Sue, Thank you for your 5/5 review and all your lovely comments about your stay with us here at Hotel Indigo, Liverpool. We're so glad that you enjoyed your stay with us! We do feel lucky here that we are in such a close proximity to all the bars, restaurants and tourist attractions that the city has to offer without having all the noise that a city can sometimes bring!It's also lovely to hear that you found all our staff throughout the hotel to be polite and helpful during your stay. We want to thank you for choosing our hotel and we hope to see you again soon. Kind Regards, Ella

10/10 – Uitstekend

Janice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff so freindly and helpful the hotel was located in the perfect location very clean and smart
1 nacht verbleven in april 2024
Reactie van Rebecca op 12 apr 2024
Good Evening Janice!Thankyou for leaving a 5* review, We are so pleased to hear you enjoyed your stay and found the staff to be very helpful. We hope to welcome you back again soon.Kind regards

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was excellent for touring Liverpool. Everything we wanted to see was close by and walkable. Breakfast at the hotel was top notch. Walked to the Cavern, waterfront, British Music Museum, and points downtown. Rooms are tiny but seems to be the case everywhere in UK. All in all a great stay.
2 nachten verbleven in maart 2024
Reactie van Ella op 9 apr 2024
Good Evening John, Thank you for your 5/5 review and all your lovely comments regarding your stay with us here at Hotel Indigo, Liverpool. We're so glad that you enjoyed your stay with us!We do feel that we are in the perfect location in relation to all the shops, bars, restaurants and tourist attractions that our city has to offer so it's great to hear that you felt the same!It's also lovely that you enjoyed your breakfast - it is the most important meal of the day after all!We want to thank you for choosing our hotel and we hope to see you again soon. Kind Regards, Ella

10/10 – Uitstekend

William

Reisde met partner
The full English Breakfast was tasteless overcooked and stone cold. The continental breakfast was adequate and tasted fine. The room was fine but very basic for a deluxe room. The aircon didn’t work and the shower was absolutely roasting and it was impossible to reduce the temperature.(Thermostat issue) (Room 417) Safety Concern. We will definitely return for another amazing trip soon.
3 nachten verbleven in april 2024
Reactie van Haydn op 6 apr 2024
Good Morning William,Thank you for taking time to leave a review on your stay at Hotel Indigo Liverpool. I would like to start of by apologising for your breakfast experience, I can assure you that is not the usual here at the Indigo and it bring us dissatisfaction that you was not happy. I can also assure you that your feedback will be passed onto the correct management.We hope this does not deter you from choosing us in the future.Kind Regards,Reception.

6/10 – Redelijk

Steven

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Front desk staff were efficient and helpful. Room very small for two people there wasn’t any room to place luggage had to step over them to use bathroom. Breakfast okay not many choices on the continental selections, orange juice sour coffee not good. Not to our standards.
3 nachten verbleven in maart 2024
Reactie van Rebecca op 30 mrt 2024
Dear Steve,Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo LIVERPOOL.I would like to start by apologizing to you for not meeting your expectations on our offerings for breakfast. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to help the breakfast team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 – Goed

Julie

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can’t fault this hotel from staff breakfast room genuinely think would be hard to top it well done everyone thank you
1 nacht verbleven in maart 2024
Reactie van Ella op 27 mrt 2024
Good Afternoon Julie,Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool!We're so glad that you enjoyed your stay, from our friendly staff, our breakfast and high standard rooms!We want to thank you for choosing our hotel and we hope to see you again soon.Kind Regards, Ella

8/10 – Goed

Liseli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Rebecca op 11 mrt 2024
Dear Liseli,Thankyou for your 4* review, we are so please you enjoyed your overall stay with us. I do hope to welcome you back again soon.Kind regards

8/10 – Goed

Lisa

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024
Reactie van Rebecca op 5 mrt 2024
Good Evening Lisa,Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool! I am so happy you enjoyed your stay with us. I do hope to see you again soon.

10/10 – Uitstekend

Rebecca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would absolutely recommend this hotel, staff couldn't of been more helpful and polite. Spotlessly clean with good sized rooms. Breakfast was lovely with plenty of options. Will definitely be staying again
2 nachten verbleven in februari 2024
Reactie van Ella op 3 mrt 2024
Good Morning Rebecca, Thank you for your 5/5 review and you lovely comments about your stay with us here at Hotel Indigo, Liverpool. We're so glad to hear that you enjoyed your stay with us!It's lovely to hear that you found our staff to be helpful and polite and our rooms to be of a good size and spotlessly clean.We're happy that you enjoyed your breakfast and found there to be plenty of options. We want to thank you for choosing our hotel and we hope you will come to stay with us again soon. Kind Regards,Ella

10/10 – Uitstekend

Nicola

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, staff very helpful. Breakfast was limited for the price Hotel did not have alternative milks especially no oat milk.
3 nachten verbleven in februari 2024
Reactie van Rebecca op 22 feb 2024
Good Morning Nicola, Thank you so much for your wonderful feedback about you recent stay at Hotel Indigo Liverpool. I am so sorry that the hotel was out of milk alternatives, we normal keep a stock at the bar, but I am sorry this was not the case on your stay. I do hope you stay with us again.

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel. Very friendly staff and very clean hotel. Rooms large and had everything you needed. Highly recommend
4 nachten verbleven in februari 2024
Reactie van Ella op 19 feb 2024
Good Evening Stephan, Thank you for your 5/5 review and your lovely comments about your stay with us here at Hotel Indigo, Liverpool!We're so glad that you enjoyed your stay and found our staff to be very friendly!It's great to hear that you found our rooms to be of a high standard and had everything you needed in them. We hope you will come to stay with us again soon. Kind Regards, Ella

10/10 – Uitstekend

mr brian

Close to every thing we wanted to be near quite of a night time apart from other guests making racket when they arrive back home
2 nachten verbleven in februari 2024
Reactie van Ella op 5 feb 2024
Good Afternoon Brian, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We do feel here that we are in a perfect location in relation to the shops, restaurants, bars and tourist attractions that the city has to offer so we're glad that you think so too. We hope to see you again soon. Kind Regards, Ella

8/10 – Goed

Daniel Juvet

Positief: Netheid, personeel en service
Bra beliggenhet. 24/7 room service. Servicevennlig betjening.
1 nacht verbleven in januari 2024
Reactie van Ella op 1 feb 2024
Good Evening Daniel Juvet, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We're glad that you enjoyed your stay! We do feel here that our hotel is in a perfect location in regards to all the shops, restaurants, bars and tourist attractions that our city has to offer so it's brilliant that you think so too!It's also lovely to hear that you found our staff to be friendly and you enjoyed our 24 hour room service that we provide. We hope you will come to stay with us again soon. Kind Regards, Ella

10/10 – Uitstekend

david

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
city break
Overall good service, clean room and good food. 2 Excellent evening meals with great service, reception and hotel staff gave a warm welcome. Only issue last day breakfast service was disorganised with a 45 min wait for a cooked breakfast with 3 prompts to the staff serving.
2 nachten verbleven in januari 2024
Reactie van Ella op 1 feb 2024
Good Afternoon David, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool! We're so happy that you have given us a 10/10 rating and all your lovely comments. It's brilliant that you found our staff to be friendly, always having a warm welcome!We take our guests feedback very seriously and we appreciate your comments about the service at breakfast. We want all our guests to receive the best possible experience and your feedback can ensure that we can continue to grow. We hope you will come to stay with us again soon. Kind Regards, Ella

10/10 – Uitstekend

Øystein

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Et bra hotell til en ok pris, med en god frokost Hyggelig og hjelpsomt personale.
3 nachten verbleven in januari 2024
Reactie van Rebecca op 30 jan 2024
Dear Oystein,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Thank you for your 10/10 review and your lovely comments! We're so glad that you enjoyed your stay.I do hope you will come to stay with us again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice weekend get-away
Facilities were good and well maintained except for some of the landing carpets that looked a bit tired. Room was a bit on the small side, but functional and well kept. Shower was very good. Breakfast was ok, but maybe needed a bit more variation in the cold meats and cheese etc. Location was great. Not far to walk for to the docks or city center. Overall a good stay and would come back again.
2 nachten verbleven in januari 2024
Reactie van Rebecca op 30 jan 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Thank you for your 8/10 review and your lovely comments! We're so glad that you enjoyed your overall stay.It's nice to hear that you found the hotel to be in a good location. Thank you for your comments regarding the room, and landing we have passed these to our Maintenance Manager Peter to investigate o our staff were friendly and happy to help!I'll also pass on your comments about your breakfast to our restaurant team to help better improve the selection offered. I do hope you will come to stay with us again soon.

10/10 – Uitstekend

Tony

Positief: Netheid, voorzieningen
1 nacht verbleven in januari 2024
Reactie van Ella op 22 jan 2024
Good Afternoon Tony, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We love your 5 star review, it's great to hear that you enjoyed your stay!We hope to see you again soon!Kind Regards, Ella

10/10 – Uitstekend

Wayne

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Ella op 22 jan 2024
Good Afternoon Wayne, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We love your 10/10 review, it's great to hear that you enjoyed your stay!We hope to see you again soon!Kind Regards, Ella

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just like a Premier Inn!
Coldest hotel room that i have evert stayed in. The rooms heating just wasn't affective. Parking nearby reasonable at £8 and its only 10 mins walk to the main shops and bars. I think its overpriced and i was woken up each morning at 7am with deliveries.
2 nachten verbleven in januari 2024
Reactie van Ella op 21 jan 2024
Good Morning, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We feel here at the hotel that we are fortunate to be in an excellent location in regards to the shops, bars, restaurants and tourist attractions that the city has to offer. It's great to hear that you feel the same. We do value all our guests feedback and we are grateful for any information we can gather as we wish to ensure that all our guests receive the best possible experience. I shall pass on your feedback about the heating to the appropriate team. It would be appreciated if you could elaborate on your issues with deliveries, as we can then locate and solve the issue.We hope you will come to stay with us again soon. Kind Regards,Ella

10/10 – Uitstekend

Elisha

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Ella op 22 jan 2024
Good Afternoon Elisha, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We love your 10/10 review, it's great to hear that you enjoyed your stay!We hope to see you again soon!Kind Regards, Ella

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Liverpool weekend
We had the most enjoyable weekend which was enhanced by our stay at the Indigo hotel were the service, friendliness and professionalism of the staff was outstanding
1 nacht verbleven in januari 2024
Reactie van Ella op 21 jan 2024
Good Morning Steve, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We're glad that you enjoyed your weekend away with us. It's lovely to hear that you found our staff to be friendly and have outstanding levels of professionalism.We hope you will come to stay with us again soon. Kind Regards, Ella

10/10 – Uitstekend

elaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Rebecca op 8 jan 2024
Dear Elaine,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Thank your for your 10/10 review and your lovely comments! We're so glad that you enjoyed your stay.We hope to welcome you back to hotel again.

8/10 – Goed

Hayden

1 nacht verbleven in januari 2024
Reactie van Rebecca op 8 jan 2024
Dear Hayden,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Thank your for your 8/10 review. We're so glad that you enjoyed your stay.We hope to welcome you back to hotel again.

10/10 – Uitstekend

Urs, Wynau

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Werden das Hotel wieder buchen .
6 nachten verbleven in december 2023
Reactie van Rebecca op 8 jan 2024
Dear Urs,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Thank your for your 5 review and your lovely comments! We're so glad that you enjoyed your stay.We hope to welcome you back to hotel again.

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Rebecca op 8 jan 2024
Hi Adam, Thank for your your 10* review. We hope yo welcome you to the hotel again soon.

8/10 – Goed

Andrew J

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Rebecca op 8 jan 2024
Dear Andrew J,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Thank your for your 8/10 review. We're so glad that you enjoyed your stay.We hope to welcome you back to hotel again.

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great find for exploring Liverpool
Really great find! Lovely hotel in a good location for exploring Liverpool. We found the staff to be very friendly and helpful and the breakfast was spot on.
2 nachten verbleven in december 2023
Reactie van Rebecca op 1 jan 2024
Hi Michelle, Thank you for leaving feedback about your your stay here at Hotel Indigo Liverpool. What wonderful comments, I will make sure to pass these over to our staff. I do hope we can welcome you back to the hotel again shortly.

10/10 – Uitstekend

Tamara

2 nachten verbleven in december 2023
Reactie van Rebecca op 1 jan 2024
Hi Tamara, Thank you so much for leaving feedback of your most recent stay at Hotel Indigo Liverpool. We are so delighted you gave your stay a 5 out of 5 star rating. We do hope to welcome you back in the nearly future.

10/10 – Uitstekend

Dave

1 nacht verbleven in december 2023
Reactie van Rebecca op 1 jan 2024
Hi Dave, Thank you so much for leaving feedback of your most recent stay at Hotel Indigo Liverpool. We are so delighted you gave your stay a 10 out of 10 star rating. We do hope to welcome you back in the nearly future.

8/10 – Goed

Gary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel and staff so good
nice modern comfortable hotel with good size rooms ,fridge,safe,iron etc even sky sports on the tv ! staff were really pleasant,car park 2 mins walk with a discounted price. breakfast was good but could do with being hotter although porridge was spot on. marco pierre white restaurant was a disaster for us im afraid,we sent two meals back undercooked,i gather their normal chefs had quit a couple of weeks before....wish we had known
2 nachten verbleven in december 2023
Reactie van Rebecca op 28 dec 2023
Dear Gary,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.I am so happy to hear you enjoyed most of your stay here at the hotel and that the staff and room was a big part of this. I am sorry to hear about the issues with your meals, I have made sure to pass along your comments to our Food and Beverage Manager Damon. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Sharon

1 nacht verbleven in december 2023
Reactie van Rebecca op 26 dec 2023
Dear Sharon,Thank you for your 10* review.I do hope to welcome you back again soon.Kind regards

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in december 2023
Reactie van Rebecca op 24 dec 2023
Dear Peter,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We are so pleased you sored the hotel 5 out of 5 stars. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

jason

1 nacht verbleven in december 2023
Reactie van Rebecca op 24 dec 2023
Dear Jason,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We are so pleased you sored the hotel 10 out of 10 stars. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel Nice rooms
1 nacht verbleven in december 2023
Reactie van Rebecca op 22 dec 2023
Dear Roger,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We're glad that you had a lovely stay here and that you scored your stay a 5*. We can't wait to welcome you back to our hotel.

8/10 – Goed

Lorna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a lovely stay here and would definitely stay again.
1 nacht verbleven in december 2023
Reactie van Rebecca op 22 dec 2023
Dear Lorna,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.We're glad that you had a lovely stay here and we can't wait to welcome you back.

10/10 – Uitstekend

Pamela

1 nacht verbleven in december 2023
Reactie van Ella op 22 jan 2024
Good Afternoon Pamela, Thank you for taking the time to review your stay with us here at Hotel Indigo, Liverpool. We love your 5 star review, it's great to hear that you enjoyed your stay!We hope to see you again soon!Kind Regards, Ella

10/10 – Uitstekend

Kenneth

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff and hotel were very nice.
3 nachten verbleven in december 2023
Reactie van Rebecca op 18 dec 2023
Dear Kenneth,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I do hope that you will give us the opportunity to serve you again in the future.

2/10 – Ontzettend slecht

chris

Negatief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Rebecca op 18 dec 2023
Good Afternoon Chris Last, We are so sorry to hear that you scored your stay 2* out of 10. We will make sure your feedback is used for training in the future to stop this happening again. Thank you again for your feedback.

6/10 – Redelijk

Concettina

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liverpool short break
The bed needed upgrading, not slept on a mattress with springs for years.
1 nacht verbleven in december 2023
Reactie van Rebecca op 13 dec 2023
Dear Concettina,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL, I am sorry you had a bad time with the mattress, the reception team would of been more than happy to move rooms if they were aware of the issue. Please know that your feedback is extremely valuable to us and I do hope that you will give us the opportunity to serve you again in the future.Sincerely,

8/10 – Goed

Derek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Rebecca op 13 dec 2023
Dear Derek,Thank you for taking the time to tell us about your experience at Hotel Indigo LIVERPOOL and for your 8* score.Please know that your feedback is extremely valuable to us and I do hope that you will give us the opportunity to serve you again in the future.Sincerely,