Voorkant van accommodatie

Beoordelingen van Knowsley Inn & Lounge

3 out of 5
Knowsley Inn & Lounge
Ribblers Lane, Knowsley, Liverpool, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 456 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 356 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 110 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 1002 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Paul, Bakel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was een zeer goed en net hotel. Vriendelijk personeel. Alles was goed geregeld. Is zeker een aanrader.
4 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2019

8/10 – Goed

JH

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
net hotel, vriendelijke ontvangst
goed hotel met redelijk tot goed ontbijt
Reactie van General Manager op 15 nov 2016
Thank your for your kind comments. We are pleased you enjoyed your stay and we hope to see you again soon. Kind Regards Joe

8/10 – Goed

Martin, Zevenaar

Positief: Personeel en service
In buitenwijk Londen
Minimale informatie over busverbinding. Geen plattegrond Liverpool beschikbaar.
Reactie van joe@exbhi.co.uk op 10 mrt 2016
Hi Martin Thank you for your comments. I am sorry to hear of your issue, All of our staff here at the hotel are more than happy to help if you have any queries, please in future just ask. Kind Regards Joe

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel very friendly staff will be visiting again 5 🌟
1 nacht verbleven in april 2024
Reactie van Jeff op 1 mei 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeff.

2/10 – Ontzettend slecht

craig

Zakenreiziger
Negatief: Personeel en service, voorzieningen
Cheap hotel! But you pay for what you get, dogs in restaurant. Room stunk of smoke, very noisy! Poor sleep
1 nacht verbleven in maart 2024

8/10 – Goed

Dr Imraan

Positief: Personeel en service
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mayowa

Positief: Netheid, voorzieningen
Lovely
2 nachten verbleven in april 2024
Reactie van Kelvin op 30 apr 2024
Dear Mayowa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kelvin

10/10 – Uitstekend

Ash

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very professional, clean and great customer service at front of house.
1 nacht verbleven in april 2024
Reactie van Kelvin op 30 apr 2024
Dear Ash,Thank you for the great review of our hotel! We are delighted you found our staff professional and that you enjoyed your stay and hope to see you again very soon.Sincerely,Kelvin

10/10 – Uitstekend

Jo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, 15 minute drive from Anfield, very convenient, parking included, breakfast very reasonably priced and kids under 12 eat free with every paying adult.
1 nacht verbleven in april 2024
Reactie van Kelvin op 30 apr 2024
Dear Jo,Thank you for posting your review, i am very pleased you found us in a convenient location and found the hotel met your need's. We hope to welcome you back again soon.Kind regardskelvin

8/10 – Goed

Wander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jill

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly efficient courteous staff. Nothing was yoo much trouble.
1 nacht verbleven in april 2024
Reactie van Lindsay op 23 apr 2024
Hi JillThank you for the great review, your comments have been passed onto the team. It's great to know your experience was a good one and We are glad that you enjoyed your stay! hope to see you again very soon.Sincerely,Lindsay

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lindsay op 23 apr 2024
Dear LindaThank you rating our hotel following your recent stay with us.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

8/10 – Goed

Ian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property on the whole was good but there were a few details that show a need for a bit more maintenance. Fine points like the toilet seat was not fixed in place.
2 nachten verbleven in april 2024
Reactie van lindsay op 19 apr 2024
Dear IanThank you for your feedback regarding your recent visit at our hotel.Rest assured that your comments are taken seriously and looked into as a matter of urgency and put right by our team.We value your comments and welcome the opportunity to serve you again. Sincerely,Lindsay

8/10 – Goed

Christian

Positief: Personeel en service
Günstig
3 nachten verbleven in april 2024
Reactie van lindsay op 19 apr 2024
Thank you for rating your recent stay with usRegardsLindsay

10/10 – Uitstekend

Pubudu

1 nacht verbleven in april 2024

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were brilliant breakfast ok room great parking plenty and safe
3 nachten verbleven in april 2024
Reactie van Lindsay op 24 apr 2024
Hi StephenThank you for your great review of our hotel.We look forward to welcoming you back soon.RegardsLindsay

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Lindsay op 11 apr 2024
Dear SarahThank you for taking the time to rate your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

8/10 – Goed

Helen

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Lindsay op 11 apr 2024
Dear HelenThank you for taking the time to rate your stay with us!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

10/10 – Uitstekend

Lisa

1 nacht verbleven in april 2024

10/10 – Uitstekend

Jens

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Schönes Hotel , nicht weit von Liverpool entfernt .
2 nachten verbleven in maart 2024
Reactie van Lindsay op 11 apr 2024
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

10/10 – Uitstekend

Susan

Reisde met familie en kleine kinderen
Clean, comfortable, very friendly and welcoming . Excellent customer service and value for money.
1 nacht verbleven in maart 2024
Reactie van Lindsay op 11 apr 2024
Dear SusanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

8/10 – Goed

Adam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
easy to find,clean and tidy and quiet.
1 nacht verbleven in maart 2024
Reactie van lindsay op 19 apr 2024
Dear AdamThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Lindsay

8/10 – Goed

Roland

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very happy with the hotel. Bed was a little hard.
1 nacht verbleven in april 2024
Reactie van lindsay op 19 apr 2024
Dear RolandThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! and you can try one of our newer bedsSincerely,Lindsay

8/10 – Goed

margaret

All clean..staff polite and friendly
2 nachten verbleven in maart 2024
Reactie van Lindsay op 23 apr 2024
Dear MargaretThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

10/10 – Uitstekend

Frank Bernd

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, brilliant room. Would highly recommend!!!
2 nachten verbleven in maart 2024
Reactie van Lindsay op 23 apr 2024
Hi FrankThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

6/10 – Redelijk

Greg

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The shower was terrible in my room (111) at all times of the day. The windows was closed but didn't seal properly, a lot of road buzz from outside. Overall a reasonable hotel for a reasonable price.
2 nachten verbleven in maart 2024
Reactie van Lindsay op 23 apr 2024
Dear GregThank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you have experienced during your stay due to the shower pressure.Rest assured that these issues have been looked into as a matter of urgency and put right by our team.We value your comments and welcome the opportunity to serve you again. Sincerely,Lindsay

10/10 – Uitstekend

Phil

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great price, good standards within the hotel. Easy commute into Liverpool
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Dear PhilThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lindsay

6/10 – Redelijk

Richard

Positief: Netheid
Hotel itself was fine, the room was clean and comfortable as were the communal areas. The thing that let it down for me was what appears to be a lack of staff. The staff were polite and helpful but when it came to our evening meal we were waiting well over an hour. Breakfast was also a disappointment as you had to wait for everything to be replenished, which took sometime. The food was ok.
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Dear RichardThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Lindsay

10/10 – Uitstekend

paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
friendly staff the rooms are spotless
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Hi PaulThank for the great review.We look forward to welcoming you back soonRegardsLindsay

8/10 – Goed

Rob

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, clean and inviting reception. Easy parking with plenty of spaces. Bed was a bit hard, other than that good stay
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Dear RobThank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.RegardsLindsay

10/10 – Uitstekend

Vicky

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros 1-This is a very nice hotel, and very modern. 2- great location, close to amenities. 3- friendly staff, was able to accommodate getting extra pillows covers ect. cons 1- breakfast is a little on the expensive side compared to surrounding hotels. 2- housekeeping entered our room at 7:30am and woke my children and myself up, she didnt apologise she just walked out the room, i had to go to reception to enquire who walked into our room at that time. 3- in the morning i emptied our room bin, asked housing keeping for some clean towels explained our room didnt need cleaning, when we left for the day i placed the do not disturb sign on the door, when we got back i discovered the sign on the door and personally telling the housekeeper our room did not need cleaning was disregarded.
3 nachten verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Dear VickyThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.We look forward to welcoming you again soonSincerely,lindsay

8/10 – Goed

Jannine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Thank you for your rating

4/10 – Matig

Edward

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
We opted to take breakfast on our first day which we paid for cash without receipt. It had a dreadful smell in the morning overcooked sausages and undercooked bacon. Had to resort to other items such as toast !!! Bathroom facilities are poor with poor water pressure too. Linen was not changed for us despite being required (visible) showing that cleanliness is much to be desired.
2 nachten verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Dear EdwardThank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you have experienced during your stay due to the poor shower pressure and the breakfast.Rest assured that these issues will be looked into as a matter of urgency and put right by our team.We value your comments and welcome the opportunity to serve you again. Sincerely,Lindsay

6/10 – Redelijk

Rebecca

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Thank you for your rating

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Thank you for your rating

10/10 – Uitstekend

Philip

1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Hi PhilipThank you for your rating

6/10 – Redelijk

Hossam

Reisde met partner, Reisde met familie
Positief: Personeel en service
Not bad considering value for money. Blood stain on bedsheet, garbages were never changed, toilet didn’t flush properly & power sockets did not work.
2 nachten verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Dear HossamThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Lindsay

6/10 – Redelijk

Ian

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
It is in the middle of nowhere by major roads. You can not walk anywhere
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Dear IanThank you for taking the time to share your feedback. Sincerely,Lindsay

6/10 – Redelijk

Marcus

1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Hi MarcusThank you for rating your stay with us.Kind regards Lindsay

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff especially louise
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Dear DavidThank you so much for taking the time to review our hotel, I am pleased to hear you enjoyed your stay with us.It is great to hear that Louise made your stay more memorable, she takes great pride in their work and your appreciation makes it all worthwhile. We hope you will visit us again. Sincerely,Lindsay

6/10 – Redelijk

Mohamed, Slough

Positief: Netheid, personeel en service
Overall, most aspects of the accommodation were satisfactory, but I found the bed uncomfortable, especially for someone with back pain. It would be beneficial to provide alternative options for guests with such needs. couldn't sleep at all because the bed caused severe back pain.
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Hi MohamedThank you for taking the time to review your stay with us, your comments have been shared with the team and we are working on ways to improveRegardsLindsay

8/10 – Goed

Asa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was out the way of the main roads, friendly staff etc
2 nachten verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Hi AsaThank you for your reviewRegardsLindsay

6/10 – Redelijk

Sam

Reisde met partner
Positief: Netheid, personeel en service
Fine stay at Knowsley Inn, standard finish, good sized rooms, pleasant staff
1 nacht verbleven in maart 2024
Reactie van Lindsay op 24 apr 2024
Hi SamThank you for taking the time to leave feedback of your recent stay with us.We hope to welcome you back soonRegardsLindsay

10/10 – Uitstekend

Eddie

2 nachten verbleven in februari 2024
Reactie van Lindsay op 24 apr 2024
Thank you for your rating

10/10 – Uitstekend

Kayleigh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We originally booked 3 nights, but booked an extra night once here. Beautiful hotel, the staff are lovely and helpful. Roughly 30 minute drive to Liverpool city centre but that didn’t put us off as the drive isn’t to bad. Will definitely be returning
3 nachten verbleven in februari 2024
Reactie van Lindsay op 24 apr 2024
Dear KayleighThank you so much for taking the time to review our hotel, I am pleased to hear you enjoyed your stay with us.It is great to hear the team made your stay more memorable, our team takes great pride in their work and your appreciation makes it all worthwhile. We hope you will visit us again when visiting the cityRegardsLindsay

6/10 – Redelijk

Andy

Reisde met partner
Negatief: Netheid, personeel en service
Room was “ready” when we arrived. So went to room hot water tap not working, tele not working,bin full of rubbish sock on the floor and other rubbish down side of the bed. Did swap our room when asked to. Second room had the window open and window ledge was soaked. So tried to close it to find the window handle on the bottom was on window ledge. Manager not apologetic just said he will have to get some one to check it out. And have a word with room service. As for evening food. Limited choice no buns but burgers blah blah blah. Breakfast was ok for £8.95 bit cold but hey you can’t have it all. Wouldn’t stay here again.
1 nacht verbleven in februari 2024

6/10 – Redelijk

George

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
The room was clean and well presented but the shower room was tired with black mould visible round the shower and wash basin. The extractor fan didn't work meaning shower room was full of condensation.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Niall

2 nachten verbleven in februari 2024
Reactie van Lindsay op 24 apr 2024
Thank you for your rating