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Beoordelingen van Staybridge Suites Liverpool, an IHG Hotel

4 out of 5
Staybridge Suites Liverpool, an IHG Hotel
21 Keel Wharf, Liverpool, England

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 765 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 181 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 1001 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Akira, Amsterdam

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geweldige hotel voor verblijf met kind. Wij waren hier ivm een congres in het ACC Liverpool. Congres centrum ligt pal naast het hotel. Fijne kamers. Goede voorzieningen dichtbij. Een top plek voor een verblijf in liverpool.
8 nachten verbleven in september 2019

10/10 – Uitstekend

JB

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfecte ligging op Albert dock. Alles op loopafstand te doen. Mooie nette kamers. Prima ontbijt. Goede prijs/kwaliteit verhouding. Ga zeker nog een keer.
3 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with fully equipped kitchen. Friendly staff. Great breakfast. “Bar” service and ready made meals available to buy. Gym and laundry. Clean. Friendly and helpful staff. 20m from conference centre, 6minutes walk to town centre and Tesco, 10minutes to Cavern. Seriously - what else could you want?
5 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in februari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2018

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This hotel was fantastic. It's located on the Royal Albert Docks so very convenient to all Liverpool attractions. The hotel had private underground parking. The rooms are modern, clean & bright and have a small kitchen with refrigerator, microwave and sink. There was a 6:30pm managers reception on Wednesday evening with drinks and snacks. We we're invited but we're unable to attend because we had dinner reservations. The breakfast was very good. We will definitely stay here again.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nicholas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great. Breakfast was very good.
2 nachten verbleven in mei 2024
Reactie van Dani op 14 mei 2024
Hi Nicholas,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

8/10 – Goed

Michele

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing that lets the hotel down is not enough options for breakfast.
2 nachten verbleven in mei 2024
Reactie van Dani op 6 mei 2024
Hi Michele,Thank you for taking the time to tell us about your experience at Staybridge Suites Liverpool.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.I am sorry to hear of your dissatisfaction with our complimentary breakfast buffet, as we are serviced apartments, we do not offer the same breakfast as a hotel, the reason for this is we are a self catering property so we offer breakfast if guests do not wish to cook/prepare in their suite. I can only apologise that this was not of satisfaction to yourself. Again, thank you for your comments and for choosing Staybridge Suites Liverpool. We hope to see you again may you find yourself traveling back to Liverpool.Danielle McloughlinOperations Manager

6/10 – Redelijk

Douglas

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What we liked about the place was the location which was fantastic and we could walk everywhere. even the stadiums were ony a 4 mile walk which was no problem for us. The breakfast was very good. But, we asked for a room an hour early because we had been traveling for 24 hours. What we found was our room didn't look like it was vacuumed as I found a bunch of hair on the carpet and floor was sticky. The toilet was clean on top but the sides were NOT. I can only assume it wasn't completely clean because we asked for a room 1 hour early of check-in time and it was not ready but we took it anyways because we were exhausted. I had to ask for an extra towel too. It must have been a busy day when we arrived as there were no rooms because when we left a week later, they had rooms available at 8AM. Oh well, the trip was great anyways and we would stay again.
6 nachten verbleven in april 2024
Reactie van Dani op 4 mei 2024
HiDouglas,Thank you for taking the time to tell us about your experience at Staybridge Suites Liverpool.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites.Danielle McloughlinOperations Manager

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were friendly and helpful. You could buy food for the apartment late at night and the staff even showed us how to use the facilities that were first class. The bed was enormous and comfortable, we would stay here again as we felt welcome
1 nacht verbleven in april 2024
Reactie van Dani op 1 mei 2024
Hi Peter,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

8/10 – Goed

Alastair, Ashington

Positief: Netheid
Negatief: Personeel en service
Hotel was in a good location, the parking was ok, but took about 20 minutes to get them to let us in (not good as we were in a hurry to get to an appointment we had). The room was well equipped and the kitchen a big bonus! The main issue was a very rude member of staff on reception, who told us we should have booked direct and by not doing so we didn’t deserve any extra perks. This was when checking in, so didn’t really feel very welcomed. The other staff were ok, didn’t really interact with many others after this anyway. The breakfast was tasty enough, but had a bit of a cattle market feel about it, very rushed and kept running out of things and having to wait. Been to lots of other hotels and just didn’t feel this one was particularly special. Loved Liverpool and would return, but will stay elsewhere.
1 nacht verbleven in april 2024
Reactie van Dani op 30 apr 2024
Hi Alastair,Thank you for taking the time to tell us about your experience at Staybridge Suites LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Danielle McloughlinOperations Manager.

8/10 – Goed

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed here a few times before and love the comfortable, homely feel of the place. The staff are really friendly, the rooms are comfortable and very clean they are also still in really good condition when you think how long the hotel has been here so they must maintain them regularly. The location is great for the city and docks but nice and quiet for the night time. There are plenty of eating places close by too. We Love staying here.
3 nachten verbleven in april 2024
Reactie van Dani op 25 apr 2024
Hi Karen,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Superb on every level. Lovely staff.
1 nacht verbleven in april 2024
Reactie van Dani op 18 apr 2024
Hi David,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 – Uitstekend

Christopher, little dunmow

1 nacht verbleven in april 2024
Reactie van Dani op 6 mei 2024
Hi Christopher,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations Manager

10/10 – Uitstekend

Phyllis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is warm and welcoming with happy staff who obviously like their job. The room was clean and cosy with all amenities including dishwasher, microwave, fridge and stove! There was an amazing happy hour with gratis wine and beer and food platters. The breakfast was great too. All in all, a very pleasant find in the center of Liverpool.
6 nachten verbleven in april 2024
Reactie van Dani op 12 apr 2024
Hi Phyllis,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I did not like the fact that you had to pay for parking
1 nacht verbleven in april 2024
Reactie van Dani op 7 apr 2024
Hi Patrick,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations manager.

10/10 – Uitstekend

Javier

2 nachten verbleven in april 2024
Reactie van Dani op 27 apr 2024
Hi Javier,Thank you for your review. We hope to welcome you back soon.Danielle McloughlinOperations manager.

10/10 – Uitstekend

Carylyn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great breakfast. Excellent room. Location fantastic. Recommended!
4 nachten verbleven in april 2024
Reactie van Dani op 6 apr 2024
Hi Carylyn,We always want our guests to feel the comforts of home. I'm glad you found our location and our complimentary breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soon.Danielle McloughlinOperations Manager

10/10 – Uitstekend

Minelli

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mark was great on check-in and super friendly each time we saw him. The room was clean and very comfortable. Breakfast was amazing!
3 nachten verbleven in april 2024
Reactie van Dani op 6 apr 2024
Hi Minelli,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading, Mark will certainly be delighted when he reads this! I was pleased to note that you found our location convenient for your visit to Liverpool.We hope to welcome you back again in the near future. Danielle McloughlinOperations Manager

8/10 – Goed

Clare

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is great
1 nacht verbleven in april 2024
Reactie van Dani op 6 apr 2024
Hi Clare,Thank you for taking the time to share your feedback with us.We hope to welcome you back soonDanielle McloughlinOperations Manager

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Dani op 2 apr 2024
Hi Rachel,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Dani op 29 mrt 2024
Hi Mark,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Danielle McloughlinOperations manager.

10/10 – Uitstekend

Brigitte

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely amazing. Such good value and the breakfast being included was fantastic!
1 nacht verbleven in maart 2024
Reactie van Dani op 26 mrt 2024
Hi Brigitte,We always want our guests to feel the comforts of home. I'm glad you found our location and breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soon.Danielle McloughlinOperations Manager.

4/10 – Matig

Arwel

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Was put in a 1 bed room after i booked a 3 adult room. Staff at site were brilliant and sorted it out asap but not happy with expedia as they were at fault and unsure if would use again
1 nacht verbleven in februari 2024
Reactie van Dani op 23 mrt 2024
Hi Arwel,Thank you for your feedback, I am so happy you enjoyed your stay with us and our staff rectified the problem created by Expedia. I am disappointed that you have rated us so low when the issue was not with our hotel and you said our staff were great.We hope that you will give us the opportunity to serve you again in the future.Danielle McloughlinOperations Manager.

10/10 – Uitstekend

Sotarduga

Reisde met familie
Positief: Voorzieningen
all are excellence, especially the front desk staff named david from phillipines & his colleague from Malaysia. They are very helpful..
1 nacht verbleven in maart 2024
Reactie van Dani op 22 mrt 2024
Hi Sotarduga,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading! Danielle McloughlinOperations Manager

10/10 – Uitstekend

Sumita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful place to stay. The morning breakfast buffet is excellent.
1 nacht verbleven in maart 2024
Reactie van Dani op 22 mrt 2024
Hi Sumita,We always want our guests to feel the comforts of home. I'm glad you found our location and breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

8/10 – Goed

Graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a lot of redevopment and improvement being made to an already beautiful part of Liverpool. This wasnt an issue at all and once the works are complete they will enhance the area further.
1 nacht verbleven in maart 2024
Reactie van Dani op 4 mrt 2024
Hi Graham,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, good size rooms and very friendly staff
1 nacht verbleven in februari 2024
Reactie van Dani op 26 feb 2024
Hi Laura,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 – Uitstekend

Liana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, spacious room, great location
1 nacht verbleven in februari 2024
Reactie van Dani op 26 feb 2024
Hi Liana,Thank you for choosing to stay with us during your visit to Liverpool. We are pleased to learn that our facilities and our Team created a memorable experience for you.We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

8/10 – Goed

Marie

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We love the property and it’s our second time staying there. We are staunch Hilton fans, but love the room and space for 2 adults and 1 Child. We had an unfortunate experience on the 1st night as the bath was blocked and when I tried to unblock it ( due to somebody being sick the previous evening) I had lots of sick come swimming out of the bath. I went down to reception to let them know and they just giggled, ‘ah, these things happen in hotels!’ The second day of our stay this issue was sorted and we were left with a twix to say that they had twixxed the issue! Very good but not that happy that the dirty flannel that was used to clean out the previous guests sick was just left in the bathtub for us to dispose of 😩 Otherwise would have been an amazing stay! Xx
2 nachten verbleven in februari 2024
Reactie van Dani op 21 feb 2024
Hi Marie,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites Liverpool.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regardsDanielle Mcloughlinoperations Manager

10/10 – Uitstekend

Vikki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fab location and nice and quiet
1 nacht verbleven in februari 2024
Reactie van Dani op 20 feb 2024
Hi Vikki,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 – Uitstekend

Frederick, Mirfield

Reisde met familie
Positief: Personeel en service, voorzieningen
Lovely place to stay, ideal location to explore Liverpool and what it has to offer. Incredibly lovely staff , great facilities in the hotel with some gorgeous and comfortable rooms .
1 nacht verbleven in februari 2024
Reactie van Dani op 20 feb 2024
Hi Frederick,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading! I was pleased to note that you found our location convenient for your visit to Liverpool.We hope to welcome you back again in the near future. Danielle McloughlinOperations Manager

2/10 – Ontzettend slecht

Richard

This was quite simply the worst hotel experience I have ever had. There was a power cut on arrival which meant we couldn’t check in for several hours. On getting to the room, sewage was coming out of the taps. Although we change rooms the issue continued. We were unable to use the sinks or showers.
1 nacht verbleven in februari 2024
Reactie van Dani op 21 feb 2024
Hi Richard,Thank you for your stay and for taking the time to share your experience with us. I can only apologise about the power cut and the associated issues this caused, unfortunately these issues were beyond our control and i can only apologise that this happened during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.With warm regardsDanielle McloughlinOperations Manager.

10/10 – Uitstekend

marcus

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super friendly and quite hotel
3 nachten verbleven in februari 2024
Reactie van Dani op 17 feb 2024
Hi Marcus,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
2 nachten verbleven in februari 2024
Reactie van Dani op 17 feb 2024
Hi,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Dani op 17 feb 2024
Hi Andrew,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 – Uitstekend

Jake

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Dani op 17 feb 2024
Hi Jake,*********************************************************Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 – Uitstekend

David

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were brilliant and it was very clean and roomy
1 nacht verbleven in januari 2024
Reactie van Dani op 17 feb 2024
Hi David,Thank you for choosing to stay with us during your visit to Liverpool. We are pleased to learn that our facilities and our Team created a memorable experience for you.We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

10/10 – Uitstekend

Margaret

Reisde met familie
Excellent room, staff all very helpful & friendly.
2 nachten verbleven in januari 2024
Reactie van Dani op 17 feb 2024
Hi Margaret,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Danielle McloughlinOperations Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Car park
Car park at 20 pound a night bit ott
1 nacht verbleven in januari 2024
Reactie van Dani op 17 feb 2024
Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 – Uitstekend

Paul

Excellent
1 nacht verbleven in januari 2024
Reactie van Megan op 23 jan 2024
Hi Paul,Thank you for taking the time to rate your recent stay with us.I hope you will choose to stay with us again in the future.Kind regardsMegan Reservations

8/10 – Goed

Lianne

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
:)
2 nachten verbleven in januari 2024
Reactie van Dani op 20 jan 2024
Hi Lianne,Thank you for your feedback. We hope to welcome you back soon.Danielle McloughlinOperations Manager.

10/10 – Uitstekend

Sukhjinder

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Dani op 17 feb 2024
Hi Sukhjinder,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Dani op 20 jan 2024
Hi Richard,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations Manager

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice suites and helpful staff Parking for disabled very good
1 nacht verbleven in januari 2024
Reactie van Megan, Reservations op 15 jan 2024
Thank you for taking the time to provide feedback on your recent stay.It is wonderful to hear you found our staff helpful.I hope you will choose to stay with us againKind regards

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Great hotel. Good location, friendly staff, lovely clean room & bathroom, fast wi-fi and decent breakfast.
1 nacht verbleven in januari 2024
Reactie van Megan op 15 jan 2024
On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards

8/10 – Goed

G

1 nacht verbleven in januari 2024
Reactie van Dani op 20 jan 2024
Hi G,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

2/10 – Ontzettend slecht

Monica V

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst customer service ever
Have nothing good to say about this hotel, the customer service is none, they are not interested in pleasing a customer or at least try to give some Quine of customer service, all they are interested in is taking your money. I do NOT recommend it and I will never be staying there. I payed quite a lot and it quite literally was like throwing my money in the bin. They were NOT interested in helping me out or even listening to me, their only answer was “nothing we can do”. I have stayed in many hotels as family of 4 and I have never had such a bad customer service, quite sad.
2 nachten verbleven in januari 2024
Reactie van Danielle op 9 jan 2024
Hi Monica,I am really sorry you feel this way, however, you contacted the hotel on the day of your arrival to see if you could cancel the booking but as you had booked and paid a third party you were informed that any changes would have to go through them directly. We were more than happy to change the dates for you but you have to go through the website that you booked to make any amendments. I feel that giving us 2 out of 10 when you have not even stayed in the property is very unfair and excessively low, especially when we were more than happy to change the dates for you, you just had to go through the correct procedures which you chose not to do.Kind regardsDanielle McloughlinOperations Manager.

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It ticked every box for us. It was the perfect stay. The staff on reception at check in and check out were extremely friendly and helpful and in particular, the lovely chef who served breakfast who was attentive and very pleasant. The staff are polite, interested in your stay and very professional.
1 nacht verbleven in januari 2024
Reactie van Danielle op 9 jan 2024
Hi Sarah,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager