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Beoordelingen van The New Brighton Hotel

3 out of 5
The New Brighton Hotel
93 Victoria Road, Wallasey, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 12 van 23 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 23 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 23 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 23 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 23 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

7,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Rob

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very helpful staff
2 nachten verbleven in februari 2020

8/10 – Goed

Emma

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean, basic room
The room was fairly basic, but what you would expect for the amount charged per night. It was clean and comfortable. It was quiet overnight. I did find it very hot, even with my radiator turned off.
1 nacht verbleven in januari 2020

6/10 – Redelijk

simon

Zakenreiziger
Positief: Personeel en service
Negatief: Comfort kamer
2 nachten verbleven in oktober 2019
Reactie van Sarah op 14 nov 2019
Thank you for your review

10/10 – Uitstekend

dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All good
Fantastic service and great location
1 nacht verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed as we were at a party in the pub which made for a great night and not far to crawl to bed after . The only disappointment was the fact that they only serve breakfast on a Saturday and Sunday.
2 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly welcome & service & loved being able to go down to the bar to chill after we arrived
1 nacht verbleven in augustus 2019

8/10 – Goed

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stsy
Very friendly room was small but clean and a comfortable bed we had breakfast which was lovely
1 nacht verbleven in augustus 2019

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Apart from check in a good visit
The hotel was good. However my problem which stopped top marks was check in. The staff were pleasant and polite but even though the room was paid for via yourselves and the upgrade paid for in cash they wanted my credit card details which from a security point of view I did not want to give, including expiry date and numbers on the rear. Asked to write them on paper which I refused as retired Bank Inspector knew the risks. They then insisted I put it on virtual diary. Which I did after protests. Also my passport which I didn't have or been asked for before when in same country. The risk is that somone could use my credit card details on line. I will be checking my statement regularly. Not suggesting they would do anything inappropriate but the risk is there. Spoilt what could have been an excellent review.
1 nacht verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was pretty basic but clean apart from a stale smokey smell in bathroom which was a bit suspect that maybe previous occupants may of smoked in there with the extractor fan on. Beds were clean & comfy. Parking space is pretty limited. The hotel location was great for all the nearby beach & local attractions. All within walking distance. Breakfast was very nice but could do with a Breakfast menu as we had to ask what was available. There is an extra charge for breakfast. We had to fill in a form on arrival of all the usual name, address etc but was a bit uneasy about filling in full credit card details, as room had already been paid for. Was great to have an iron, ironing board & hairdryer in room. Would stay here again :)
1 nacht verbleven in juni 2019
Reactie van Sarah op 2 jul 2019
Thank you for taking the time to give us a nice informative review. Apologies if there was a smell of smoke detected in the bathroom. Unfortunately not all guests keep to the hotel policy and follow the code of conduct, but I am glad that you understand that. We do obtain credit card details for security reasons, these can be inputted straight to our channel manager & only accessed by the general manager once. they are then automatically deleted after your stay. When you pay expedia directly, they have your card information but they provide us with a virtual card payment which means we don't ever see your card information. I am so glad you would choose to stay with us again. We hope to see you soon.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juni 2019
Reactie van Sarah op 1 jul 2019
Thank you for your review Paul. Hopefully you choose to stay with us again soon.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2019
Reactie van Sarah op 28 jun 2019
Thank you for your review Paul.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great stay and the staff were very helpful and although a bit away from the city we had a lovely stay and a very comfortable bed to rest in
1 nacht verbleven in juni 2019
Reactie van Sarah op 28 jun 2019
Thank you for your feedback, we are glad you had a lovely stay with us.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Get place great entertainment very friendly staff and locals free parking and close to the beach
1 nacht verbleven in juni 2019
Reactie van Sarah op 20 jun 2019
Thank you for taking the time to respond and give us some feedback Mark, we do appreciate it. Hopefully we will have the restaurant up and running if you ever stay with us again. Regards, Sarah (General Manager)

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Football trip
Wet well placed with lots of shops around us for all we wanted for a short trip
2 nachten verbleven in mei 2019
Reactie van Sarah op 16 mei 2019
Thank you for taking the time to give us a review James. we are glad to hear you had a great stay with us & hope to see you return next football season. Regards, Sarah (General Manager)

8/10 – Goed

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2019
Reactie van Sarah op 16 mei 2019
Thank you for taking the time to give us a review Martin. Hopefully we can improve our score if you choose to stay with us again. Regards, Sarah (General Manager)

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van Sarah op 2 mei 2019
Thank you for your review Mark.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and good price nice staff always friendly Thanks Ian
1 nacht verbleven in april 2019
Reactie van Sarah op 24 apr 2019
Glad to hear you were impressed with the cleanliness and the staff at the hotel. Hopefully next time you visit, our restaurant will be open, and I would like to be able to offer you discount on this as a returning customer. Regards, Sarah

6/10 – Redelijk

Padraig

Negatief: Comfort kamer
1 nacht verbleven in april 2019
Reactie van Sarah op 2 mei 2019
Thank you for your review Padraig.

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Bar below has music blasting out. Arrived at 5pm, left at 7pm because it was too loud. Went and stayed somewhere else.
1 nacht verbleven in maart 2019
Reactie van Sarah (General manager) op 30 apr 2019
I am extremely sorry to read this. Certainly as we only have low level background music playing between 5-7pm. However, if you had mentioned this to any staff members they would have been happy to help and find out where the noise was coming from. There were no complaints about the noise/music coming from the bar from any of our other guests, and when we carried out our usual noise checks everything was at an acceptable level. I am sorry that you felt you had to leave rather than to come and speak to us about this issue.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyable stay
The stay was amazing with polite and helpful staff. 100% recommended.
1 nacht verbleven in maart 2019
Reactie van Sarah op 8 mrt 2019
We are so glad to hear that you enjoyed your stay with us here at The New Brighton Hotel. To prove how we value our customer feedback I would like to suggest booking directly with us as a returning customer, asking for Sarah (manager) & quoting your booking reference number over the phone & I will be able to offer you a 10% discount on your next visit. Warm regards, Sarah General Manager

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Affordable but far from the city centre
1 nacht verbleven in februari 2019
Reactie van Sarah op 27 feb 2019
Thank you for your review Carol. We are sorry to hear that you found the distance a little too far from the city centre. If you choose to stay with us again, the staff at the hotel can arrange the cheapest and fastest commute for you to the city centre or point you in the right direction for public transport, as we are only a 5 minute walk from train station and it is only a 20 minute train ride over. Hope this helps and maybe see you again soon. Kind regards, Sarah Wilson (General Manager)