Exterieur

Beoordelingen van Andaz London Liverpool Street - a concept by Hyatt

5 out of 5
Andaz London Liverpool Street - a concept by Hyatt
40 Liverpool Street, London, England

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 724 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 206 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 45 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 1000 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sarang

2 nachten verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede locatie, alleen hotel niet goed aangegeven, onnodige omgelopen. Mooi hotel, echte aanrader
2 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in april 2019
Reactie van Mario op 1 mei 2019
Dear Anonymous, Thank you for your excellent review of your recent stay with us! I am delighted to read that you have enjoyed your Andaz experience! Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street host.londonliv@andaz.com

10/10 – Uitstekend

B

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel met heel gied en ervarenvriendelijke personel
2 nachten verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in december 2018

10/10 – Uitstekend

M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed en mooi hotel
Goed hotel, ruime kamers, prettige ontvangst. Topontbijt.
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

KR24

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top locatie midden in centrum Londen
top locatie direct naast Liverpool station . Aardig en behulpzaam personeel, mooi ingerichte en ruime hotelkamer.
2 nachten verbleven in april 2018

10/10 – Uitstekend

Ti, Rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice 5* hotel near subway
Stayed at the Andaz for the weekend. Great staff and located near Liverpool station (50m). Nice restaurants in the neighbourhood.
2 nachten verbleven in december 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heel mooi hotel!
Mooi hotel, vriendelijk personeel, dichtbij de trein!
2 nachten verbleven in december 2017

10/10 – Uitstekend

Veerle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top!
Heel fijn verblijf
Reactie van General Manager op 17 jan 2017
Dear Veerle, Thank you for sharing your Andaz experience with us. We truly appreciate your genuine compliments and we look forward to welcoming you back soon! Kind regards, Otto Steenbeek

10/10 – Uitstekend

Yvonne, Den Haag

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig gastvrij klant is koning hotel
Heel fijn luxueus hotel met super bediening waar iedereen kan ontspannen

8/10 – Goed

Luc, Oostende

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel dicht nabij station en metro
Zeker aan te raden. Personeel zeer vriendelijk en behulpzaam.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bijzonder aangenaam hotel.
Zeer prettig hotel met enorm vriendelijk personeel.

10/10 – Uitstekend

Uit Rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolute aanrader
Super hotel met vriendelijk personeel. Grote (zeker voor Londen) hotelkamer, matras zou graadje zachter mogen maar dat is weer voor iedereen verschillend, mooie badkamer met inloopdouche.

10/10 – Uitstekend

Elena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and staff
2 nachten verbleven in april 2024

10/10 – Uitstekend

Tony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff and facilities
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Julio Cesar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel overall.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Clare

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

4/10 – Matig

Jagvir

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
As soon as got close to our room the area had a sewage smell but this smell was also present in our room. We thought it was temporary so we pressed on with our planned evening and upon our return we could still smell it, so we notified the front desk to which the lady said she will send an engineer to do something about it and will notify us once something had been done. It was already 11pm by this time and we had no call back from the front desk, after growing tired of waiting we went to sleep. In the morning we wanted to leave as quick as possible but to top it all off me and my wife both had like warm showered, much to our dismay.
1 nacht verbleven in april 2024

8/10 – Goed

Dete

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Manager went beyond the call of duty to help me with a problem!
1 nacht verbleven in maart 2024
Reactie van Miriam Varoli, General Manager Andaz London op 12 apr 2024
Dear Dete, thank you for sharing your review with us. It was so lovely to have you stay with us, and our amazing staff took such great care of you and was very helpful. Once again, thank you for your time, and I hope to have the pleasure of welcoming you back to Andaz London in the future.

10/10 – Uitstekend

Takashi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
宿の方がとても親切でした
5 nachten verbleven in februari 2024
Reactie van Miriam Varoli, General Manager Andaz London op 5 mrt 2024
Hi Takashi, Thank you for your kind review. At Andaz we strive to provide the best customer service possible, and we are glad to hear that our efforts made your stay the best it could be. We look forward to welcoming you back soon.

10/10 – Uitstekend

Mashael

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely love this hotel. It is the first time I stay at an Andaz hotel and will now try it elsewhere. The design is fun and modern. There are numerous restaurants onsite and a 24hr gym. The location is perfectly situated right next to liverpool station and you have numerous cafes, a tesco, a boots across the street. Above all else though, the staff is the heart of the hotel.
4 nachten verbleven in januari 2024
Reactie van Miriam Varoli, General Manager Andaz London op 12 apr 2024
Dear Mashael, thank you for sharing your lovely thoughts of your stay with us. I am glad to know that your first experience with us was absolutely delightful and that we exceeded your expectations. I appreciate your kind words throughout your stay with us, and I hope to have the pleasure of welcoming you back on your future London trips.

10/10 – Uitstekend

Lesley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
With all my five star reviews you might think I am easy to please. Far from it. But this hotel is special...fun, stylish, great staff, super food.....we shall come again! Oh and I love what has been done to Spitalfields.
3 nachten verbleven in februari 2024
Reactie van Miriam Varoli, General Manager Andaz London op 19 feb 2024
Dear Lesley,I'm so glad that you enjoyed your stay with us! Thank you very much for your kind words. We work hard to maintain a high level of customer service, and I'm glad in your case it improved the quality of your experience at Andaz. I am also happy you enjoyed your time in Spitalfields, it's a vibrant and beautiful neighbourhood, and we try to reflect its energy in the design and atmosphere of our hotel. We look forward to welcoming you back soon.

4/10 – Matig

PIET

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Horrible place

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location by Liverpool station.
Great location and very nice hotel. A little long of a wait to have room ready- but overall it was an excellent accommodation for a family trip.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Hend

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing experience. The amenities are great: minibar, coffee and pastries are complimentary. Staff is excellent: special thanks to Ryan, the duty manager on New Years Eve. My only complaint is the housekeeping overlooked cleaning our coffee mugs. 4 nights and they were never changed. I’m pretty sure they didn’t vacuum the floors as well but the bed and bathroom were clean. I’d still definitely stay there again.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Hao

7 nachten verbleven in december 2023
Reactie van Miriam Varoli, General Manager Andaz London op 12 apr 2024
Dear Hao, thank you for taking the time to rate your experience with us. We are delighted you had a great experience during your stay and our amazing staff took such great care of you. It was a pleasure to serve you, and I look forward to welcoming you back in the future.

8/10 – Goed

Eman

5 nachten verbleven in december 2023
Reactie van Miriam Varoli, General Manager Andaz London op 12 apr 2024
Dear Eman, thank you for taking the time to share the rating of your stay with us. I am delighted you had a great experience during your stay and our amazing staff took such great care of you. Thank you for choosing to stay with us, and I look forward to welcoming you back in the future.

10/10 – Uitstekend

Gordon Franco Dennis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Andaz London Management op 12 apr 2024
Dear Gordon, thank you for taking the time to rate your experience with us. We are delighted you had a great experience during your stay and our amazing staff took such great care of you. Thank you for choosing to stay with us, and we can’t wait to welcome you back in the future. Sincerely, Andaz London Management

10/10 – Uitstekend

Sabrina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Charles

Positief: Netheid
1 nacht verbleven in december 2023

8/10 – Goed

ANDREA GIUSEPPE

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Helen Lynn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mmm
3 nachten verbleven in november 2023

10/10 – Uitstekend

Michael

1 nacht verbleven in november 2023

10/10 – Uitstekend

Howard, Richmond Heights

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Andaz London is a true 5-star property and the amenities reflect this level. I was greeted warmly and professionally upon arrival in the morning and did not expect a room to be ready that early, especially since I had made my reservations only 12 hours earlier the previous night. Our concierge, Rohan, at the front desk took very good care of everything and, moreover, when I returned to the room much later that day, found a very nice bttle of wine as a welcome gift. The dining options are quite good and welcoming. I recommend Andaz London with highest ratings.
2 nachten verbleven in oktober 2023
Reactie van Andaz London Management op 3 nov 2023
Dear Howard, thank you for taking the time to share your wonderful thoughts on your recent stay with us. It is lovely to read that you had an amazing experience throughout your stay and that our outstanding staff, particularly Rohan, took such great care of you and was very welcoming. Your delightful feedback on our amenities and dining outlets is highly appreciated and serves as our drive to always provide an excellent guest experience. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back soon. Sincerely, Andaz London Management

10/10 – Uitstekend

w

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Lovely hotel. Polite staff. Good breakfast. Central position
1 nacht verbleven in oktober 2023

8/10 – Goed

Hang Yee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff came in the room early in the morning
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

mahesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Attached to the Liverpool station- very posh and easy to get around . Tons of activities. No complaints . Great for a quick vacation . Staff was great
2 nachten verbleven in september 2023
Reactie van Jason op 24 okt 2023
Greeting from the Andaz London Liverpool Street Hotel We are so glad that you had a wonderful stay with us and hope to see you again in the further and wish you many more amazing stays with us.kind regards

8/10 – Goed

Sau Hing Lilian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenience location nearby Liverpool Street station.
3 nachten verbleven in september 2023

6/10 – Redelijk

Anastasis

1 nacht verbleven in september 2023

4/10 – Matig

Sherry, Auckland

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
My host Sam was wonderful. However, from the moment I checked in, there were a number of mistakes like how I’m celebrating an anniversary when I’m not, and how I requested to have a baby cot in my room when I didn’t. Sam took the initiative to confirm those details with me and that’s when I told him that I did not make those requests. I thought it was well noted, however when I left my room for about 15 mins to step out to buy something, I returned and there was a baby cot in my room. Staff had entered my room without permission and placed the baby cot in there. I immediately called reception to have it removed. The next morning, a cleaner entered my room without any warning when I was partially undressed. She apologised immediately and said that the staff told her that the room was empty. This stay at Andaz was a big letdown, unfortunately.
1 nacht verbleven in september 2023
Reactie van Andaz London Management op 18 sep 2023
Dear Sherry, thank you for sharing with us your feedback during your stay. We are deeply sorry for all the inconveniences you have had throughout your stay. We appreciate you bringing this to our attention and rest assured that this issue of miscommunication will be dealt with accordingly. We hope you can still give us a chance to rectify this issue and we will endeavor to provide you with a better guest experience. Thank you for your time and we can’t wait to welcome you back soon. Sincerely, Andaz London Management

6/10 – Redelijk

Chrisma

Negatief: Netheid, personeel en service
3 nachten verbleven in september 2023
Reactie van Andaz London Management op 18 sep 2023
Dear Chrisma, thank you for taking the time to rate your experience with us. If there’s anything we can do to make your next visit to Andaz London a 5/5, we would be happy to know more about it. We look forward to welcoming you back soon. Sincerely, Andaz London Management

8/10 – Goed

Rashid

Positief: Personeel en service
2 nachten verbleven in september 2023

10/10 – Uitstekend

Kevin

3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Kwadwo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent facility and respectful staff and service
3 nachten verbleven in augustus 2023
Reactie van Andaz London Management op 11 sep 2023
Dear Kwadwo, thank you for sharing your wonderful review with us. We are glad to know your interactions with our lovely staff had an impact throughout your stay at Andaz London. Your short but sweet words serve as proof of our ongoing commitment to providing outstanding service to our valued guests. We thank you for your visit and we look forward to welcoming you back soon. Sincerely, Andaz London Management

8/10 – Goed

Gladys

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, facilities, breakfast and daily complimentary drink offered.
6 nachten verbleven in augustus 2023
Reactie van Andaz London Management op 1 sep 2023
Dear Gladys, thank you for taking the time to share your review of your stay. It was so lovely to have you stay at Andaz London and had a great time. We are glad you had a great breakfast experience with us and loved our daily happy hour. Once again thank you and we certainly hope to have the pleasure of welcoming you back soon. Sincerely, Andaz London Management

10/10 – Uitstekend

Susan

1 nacht verbleven in augustus 2023

4/10 – Matig

lesley

Reisde met familie
Negatief: Personeel en service
Not a 5 Star Hotel!
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023