11 Castletown Road, West Kensington, London, England
Beoordelingen
8,8
Uitstekend
Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 157 van 321 beoordelingen" "
10 - Uitstekend
157
Gastenscore: 8 - Goed. 133 van 321 beoordelingen" "
8 - Goed
133
Gastenscore: 6 - Redelijk. 21 van 321 beoordelingen" "
6 - Redelijk
21
Gastenscore: 4 - Matig. 8 van 321 beoordelingen" "
4 - Matig
8
Gastenscore: 2 - Ontzettend slecht. 2 van 321 beoordelingen" "
2 - Ontzettend slecht
2
8,6/10
Netheid
9,0/10
Personeel en service
9,0/10
Voorzieningen
8,4/10
Staat van de accommodatie en faciliteiten
8,6/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Esmeralda
Reisde met familie
26 mei 2022
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Super goed: heel ruim - zeker voor Londen! -, hoge plafonds en fijne ‘gewone’ buurt, perfecte uitvalsbasis en ook alles in de buurt.
Aardige contactloze toegang, goed geregeld. Appartement heel comfortabel, bed wat hard en niet heel veel servies, maar dat is het enige.
Esmeralda
7 nachten verbleven in mei 2022
Reactie van Mark Poppleton op 4 jun 2022
Thank you for your review, we are pleased you had a pleasant stay with us, we shall follow your feedback and improve the kitchen facilities, and if not already done so order in a mattress topper we are now utilising. Hope to have you stay another time!
8/10 – Goed
Geverifieerde reiziger
1 jun 2017
Positief: Personeel en service
Klein maar fijn appartement voor een citytrip!
Prima appartement, vlakbij een metrostation in de buurt. Een klein maar fijn appartement met alle gemakken voorzien (oa keuken). Meerdere faciliteiten in de buurt, waaronder een supermarkt, bakker, etc. Voor een korte citytrip naar London een prima verblijfplaats. Daarnaast werden we erg gastvrij ontvangen.
Geverifieerde reiziger
4 nachten verbleven in mei 2017
8/10 – Goed
Wing Chi, Haarlem
20 mrt 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location, nearby the underground. Friendly staff, explained everything we needed to know about the neighborhood. We definitely recommend this to our friends and family!
Wing Chi
10/10 – Uitstekend
Catherine
Reisde met familie
25 apr 2024
Positief: Netheid, voorzieningen
Adequately eqipped but needs some updating of decorating and furniture, but staff very friendly and attentive. Thank you Mark.
Catherine
6 nachten verbleven in april 2024
Reactie van Mark Poppleton op 29 apr 2024
A pleasure having you stay, when renovation allows we have time lined this in. We hope to welcome you back another time.
10/10 – Uitstekend
Julie
Reisde met familie
24 apr 2024
Positief: Netheid, voorzieningen
Great communication with the host.
Close to an underground station.
Cheap prices.
Would definitely book it again and recommend it to others.
Julie
4 nachten verbleven in april 2024
Reactie van Mark Poppleton op 29 apr 2024
Thank you for your stay, and a pleasure meeting you on check in and during your stay, maybe see you on your next visit to London!
10/10 – Uitstekend
Amy
22 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Loved staying here, great location and space.
Amy
6 nachten verbleven in april 2024
Reactie van Mark Poppleton op 29 apr 2024
Thank you for your stay, and review, it was a pleasure meeting you all!
10/10 – Uitstekend
Shelli
Reisde met partner, Reisde met familie
17 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is the best property we have stayed at in Fulham. We are very close to the 2 main tube stations, excellent restaurants, and great choice of grocery stores. Mark is the best host, very kind, and caring and helped us with whatever we needed. We will definitely be returning!
Shelli
16 nachten verbleven in maart 2024
Reactie van Mark Poppleton op 29 apr 2024
It was a pleasure to have you both stay over the extended time you needed to be in London. Thank you for taking care of the apartment, and see you again!
10/10 – Uitstekend
Betilde Virginia
Reisde met familie
11 apr 2024
Positief: Netheid, voorzieningen
The property manager was one of the most helpful we've ever encountered with, the property is a little old (but of course it's London!) but super clean and well maintained.
Betilde Virginia
7 nachten verbleven in maart 2024
Reactie van Mark Poppleton op 12 apr 2024
Thank you so much for your kind review, it was a pleasure having you all stay with us!
8/10 – Goed
Noni
Reisde met partner
10 apr 2024
Positief: Voorzieningen
Great location and lovely for the budget having a kitchen.
Noni
4 nachten verbleven in april 2024
Reactie van Mark Poppleton op 12 apr 2024
Thank you for your stay and review, it was a pleasure having you stay. Hopefully see you for another visit!
10/10 – Uitstekend
Betilde
Reisde met familie, Reisde met familie en kleine kinderen
6 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent place to stay and our experience checking in was awesome.
Betilde
7 nachten verbleven in maart 2024
Reactie van Mark Poppleton op 12 apr 2024
It was a pleasure having you all stay with us, and welcome back anytime!
10/10 – Uitstekend
Jennifer
Reisde met familie en kleine kinderen
27 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was excellent. It was clean and tidy upon our arrival.
It is located in a secure area, me and m family got access to everything close to it.
I highly recommend this property when it comes to stay in a quiet place in London.
Jennifer
5 nachten verbleven in februari 2024
Reactie van Mark Poppleton op 27 feb 2024
A pleasure to receive your review, it was nice meeting you and I am pleased to hear you had a excellent time staying with us. We hope to see you another time.
10/10 – Uitstekend
Álvaro
Reisde met een groep
21 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect
Álvaro
4 nachten verbleven in februari 2024
Reactie van Mark Poppleton op 27 feb 2024
A pleasure to receive your review, we hope to see you again!
8/10 – Goed
Jacqueline
6 jan 2024
Positief: Netheid
Jacqueline
3 nachten verbleven in januari 2024
Reactie van Mark Poppleton op 27 feb 2024
Thank you for your stay & review, we hope to welcome you another time
8/10 – Goed
Ana
Reisde met familie
6 jan 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Ana
3 nachten verbleven in december 2023
Reactie van Mark Poppleton op 27 feb 2024
Thank you for your stay and review we hope to welcome you another time.
8/10 – Goed
gary
Reisde met familie
4 jan 2024
Positief: Comfort kamer
Good location close to underground and shops and restaurants.
Property had everything you need very quite.
gary
5 nachten verbleven in december 2023
Reactie van Mark Poppleton op 27 feb 2024
Thank you for your stay and review. I am pleased the location and quietness of the property suited your stay with us.
10/10 – Uitstekend
YERIM
4 jan 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
YERIM
7 nachten verbleven in december 2023
Reactie van Mark Poppleton op 27 feb 2024
Thank you for our review and stay with us. We hope to see you another time.
10/10 – Uitstekend
sergio
Reisde met familie
2 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
sergio
8 nachten verbleven in december 2023
Reactie van Mark Poppleton op 27 feb 2024
Thank you for your stay & review, we hope to welcome you back another time!
10/10 – Uitstekend
Charles
Reisde met familie
27 dec 2023
Great location...well appointed property!
Great location...train station close by...quick access to groacery store and restaurant...very convenient set up with full kitchen...lots of space...wonderful option for families visiting the London area...property manager is very helpful. This is our new place to stay when we visit London. See you in the Spring!
Charles
12 nachten verbleven in december 2023
10/10 – Uitstekend
Jessica
11 dec 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Jessica
4 nachten verbleven in december 2023
10/10 – Uitstekend
Veneranda Sibayan
Reisde met familie
8 dec 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The area is quiet, close to market and transportation and within few minutes from main attractions. Mark is very nice and very polite.
Veneranda Sibayan
6 nachten verbleven in november 2023
8/10 – Goed
Vibeke
Reisde met familie
4 dec 2023
Positief: Netheid, comfort kamer
Vibeke
4 nachten verbleven in november 2023
10/10 – Uitstekend
David
Reisde met een groep
1 dec 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Castletown was a great option for having our own place to stay in London, while still having a host who was reachable and available. The neighborhood was pleasant to walk around and the distance from the Tube station was ideal.
David
8 nachten verbleven in november 2023
10/10 – Uitstekend
Taha
Reisde met familie
28 nov 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay there and will go back again.
Taha
6 nachten verbleven in november 2023
8/10 – Goed
Johanna
Reisde met een groep
14 nov 2023
good location
Nice stay. close to metro, easy access from airport, ok beds. outdated all over. very nice staff keeping the place clean and working. very nice neighbourhood with breakfast cafes and places to eat.
Johanna
4 nachten verbleven in november 2023
Reactie van Mark Poppleton op 16 nov 2023
Thank you for your stay with us, it was a pleasure meeting you all.
10/10 – Uitstekend
Nancy
2 nov 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Nancy
7 nachten verbleven in augustus 2023
Reactie van Mark Poppleton op 9 nov 2023
Thank you for your stay :)
8/10 – Goed
Peter
Reisde met familie
30 okt 2023
Positief: Comfort kamer
Sehr gute Lage, die Zimmer solala
Die Unterkunft liegt wirklich zentral und ist sehr gut angebunden, zwei U-Bahnstationen nur wenige Meter entfernet. Pubs, Restaurants und kleine Supermärkte direkt um die Ecke. Etwas Renovierung würde dem ganzen Objekt aber auch gut tun, es in Teilen schon etwas abgewohnt..... aber immer noch erträglich.
Peter
4 nachten verbleven in oktober 2023
Reactie van Mark Poppleton op 9 nov 2023
Thank you for your stay and review we are working hard on the areas that need attention. We are pleased you enjoyed your stay overall.
10/10 – Uitstekend
Pascal
Reisde met familie
30 okt 2023
Positief: Netheid, comfort kamer
Séjour très agréable en famille
Sejour très agréable en famille 4 personnes, très proche de Londres. Métro et commodités accessibles tout de suite (moins de 3min). Commnication facile avec propriétaire comme un hotel avec un appartement complet, cuisine équipée. Facilités pour déposer nos baggages.
Pascal
4 nachten verbleven in oktober 2023
Reactie van Mark Poppleton op 9 nov 2023
Thank you for your stay, we are in continual renewal and so there may be remedial works needed in each unit, we appreciate guest feedback as we continue our efforts in the apartments, thank you and hopefully see you another time!
10/10 – Uitstekend
Maryam
Reisde met een groep
20 okt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was good
Maryam
2 nachten verbleven in oktober 2023
Reactie van Mark Poppleton op 29 okt 2023
Thank you for your stay, hope to see you again soon.Castletown team
6/10 – Redelijk
Bjarte
Reisde met familie
17 okt 2023
Positief: Comfort kamer
Negatief: Netheid
Great location, but a little dirty.
Very gentle person running the place. Great location. 2 min walk to subway. The pictures don't lie but the cleaning is not as you want. Kitchen, living room and bedroom was fine but the bathroom is old and dirty. Quite awefull actually. But then again, its London.
Bjarte
4 nachten verbleven in oktober 2023
Reactie van Mark Poppleton op 18 okt 2023
Thank you for your stay and review, if there were any cleaning issues we are happy to address had this had been mentioned to us. Our units are in continual renewal, and can only do so much to offer an affordable place to stay in a very expensive city.
10/10 – Uitstekend
Yasir
13 okt 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Good experience
Yasir
4 nachten verbleven in oktober 2023
Reactie van Mark Poppleton op 18 okt 2023
A pleasure having you stay with us.
8/10 – Goed
robert
Reisde met partner
8 okt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The manager was perfect. A hands on approach with a friendly attitude.
robert
6 nachten verbleven in september 2023
Reactie van Mark Poppleton op 18 okt 2023
A pleasure Robert, thank you.
10/10 – Uitstekend
Kathleen
28 sep 2023
Positief: Netheid, comfort kamer
Nice comfortable safe place. Close to tube
Very clean very helpful
Kathleen
4 nachten verbleven in september 2023
Reactie van Mark Poppleton op 18 okt 2023
Thank you kindly for your feedback and stay, we hope to see you again another time,
10/10 – Uitstekend
sherrie
Reisde met een groep, Reisde met familie
26 sep 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient area for groceries restaurants and the Tub we will return and Mark was there for us at all times.
sherrie
7 nachten verbleven in september 2023
Reactie van Mark Poppleton op 18 okt 2023
A pleasure having you stay, and thank you for your review.
10/10 – Uitstekend
LALIT
Reisde met familie
24 sep 2023
Positief: Voorzieningen
We stayed at the property for 4 days. The stay was wonderful. Mark is a great host and was always available from the day before check in till our check out. He checked on us daily by texting if everything was going well with our stay. He answered any questions and was always responsive via SMS.
LALIT
4 nachten verbleven in september 2023
Reactie van Mark op 25 sep 2023
My pleasure, it was nice to have you stay. I am available my SMS and other methods at all times, thank you for your feedback, for any future guest be sure to take my details so we can communicate whenever needed. Hope to meet another time.
6/10 – Redelijk
Katherine
Reisde met partner
25 aug 2023
Positief: Voorzieningen
Walkable to necessities. The host are very friendly and welcoming and helpful.
To be honest, we hated the apartment - it smelled of cigarettes, the furniture was old and uncomfortable, we did go during a heat wave but it was very hot all the time even with windows open. The bed was very hard and lumpy.
We did enjoy the TV options and there is an amazing Italian restaurant behind it. The apartment did have a stove, frig, washer/dryer, and microwave along with some dishes and pans. That was a nice touch.
Overall - it was okay, didn’t love it or hate it - but we wouldn’t book again.
Katherine
Reactie van Mark Poppleton op 28 aug 2023
Thank you for your review, and stay with us. I am sorry to learn of these issues, your stay which was back in June 2022 so difficult to remember all. We do not allow smoking in any of our apartments, we ensure to eliminate any smells if anyone ever does but we cannot always be entirely aware unfortunately. I hope you do give us another chance, a lot can change in a year.
8/10 – Goed
Sandra
Reisde met familie
23 aug 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great value for the price! Loved the location - close to multiple metro stations and great restaurants and cafes! Also close to many grocery stores and a full kitchen in your unit! Mark had excellent communication and made sure our stay was comfortable. Was a little small for 2 adults and 2 teens with lots of luggage but overall quite comfortable.
Sandra
Reactie van Mark Poppleton op 28 aug 2023
Thank you for your stay and review! I am pleased the unit worked well for you, we appreciate the space is tight for four people, we provide as an option for guests to book but the overall comfort will always be a little less, we believe in offering the option. Hope to see you again!
8/10 – Goed
JEROME
Reisde met familie
16 aug 2023
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid
Excellent emplacement, espace idéal pour une famille, bien équipé, prévoir les escaliers à monter, entretien et propreté de l'appartement à améliorer.
JEROME
7 nachten verbleven in augustus 2023
Reactie van Mark Poppleton op 22 aug 2023
Thank you for your stay and review, it was a pleasure to have you stay with us.
4/10 – Matig
Geverifieerde reiziger
29 jul 2023
Negatief: Netheid, comfort kamer
毛巾污糟,想更換但等了1.5日才回覆。櫃位只有某段時間有人。
Geverifieerde reiziger
4 nachten verbleven in juli 2023
Reactie van Mark Poppleton op 29 jul 2023
I am sorry we did not meet your expectation, simply we are not a Hotel. We offer weekly serviced apartments, we provided an extra bathmat on arrival, and we did not replace it the very next day as requested due to you having an extra one already, we do not replace towels, which I believe were not dirty but you expected a daily replacement which we simply do not offer. Our reception is limited but we make this clear and is not a negative for guests staying with us who understand how to connect, when booking it is important to consider we are not a hotel, and offer excellent rates, the towels were not dirty, and these were never asked to be replaced. Thank you for your stay with us.
10/10 – Uitstekend
Rosemary
Reisde met familie
20 jul 2023
Positief: Comfort kamer
Great apartment
great place to stay for a five day trip, room included small kitchen and washing machine. Close to train station so made for easy getting around London. Mark the host was easy to speak with and was very responsive
Rosemary
6 nachten verbleven in juni 2023
Reactie van Mark Poppleton op 29 jul 2023
Thank you for your stay with us Rosemary, we are pleased you enjoyed your time with us in our lower ground studio apartments.
6/10 – Redelijk
Danielle
Reisde met familie, Reisde met familie en kleine kinderen
18 jul 2023
Positief: Voorzieningen
Negatief: Netheid
The property was close to the tube which was nice. It wasn't very clean & there's no AC. The bathroom is tiny, has mold & several broken tiles. The owner was friendly & communicated through whats app but I rarely saw anyone on property to request extra towels ect. I was hoping for better.
Danielle
Reactie van Mark Poppleton op 29 jul 2023
Thank you for your stay and review, we offer weekly serviced apartments, and we do not have AC in any of our units, this is listed prior to booking. I apologise if the cleaning was not up to standard, we take our time to ensure this is done so each time. We are available over Whatsapp, this works well for most of our guests, we offer privacy and a hands off approach but had you have reached out you would of seen that we do act when needed. It was a pleasure having you stay with us.
8/10 – Goed
Ian, Kansas City
Reisde met partner
2 jun 2023
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Really good value considering its excellent location. Two underground stations within 6 min walk and buses even closer. There is no lift/elevator here, but they have ground floor flats/apartments. Mark and Lewis could not have been more helpful and the communication is really good. The bed is really comfortable and we really like this place. They are decorating, (May 23), and to be honest, it needs it. The net curtains were torn in two of our rooms and should be replaced. We had problems with our bathroom leaking water and they tried hard to fix it. We would stay here again in a trice, we recommend Castletown, it is so well located for all what you need.
Ian
8 nachten verbleven in mei 2023
Reactie van Mark Poppleton op 7 jul 2023
Thank you for your kind review, it was our pleasure having you stay, we are continually improving our apartments, as much as possible in between stays, we look forward to hopefully meeting you again!
10/10 – Uitstekend
Kimberly
Reisde met familie
10 mei 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mark was very helpful and friendly, We loved all the amenities in the apartment, Which we used and needed. Such as dishes, stove, refrigerator, washer, iron, can opener, comfortable beds, and teas
Kimberly
5 nachten verbleven in mei 2023
Reactie van Mark Poppleton op 16 mei 2023
Thank you your stay and review of our apartments, it was a pleasure having you stay. :)
8/10 – Goed
Noelia
14 mrt 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
El apartamento estába genial con todo lo necesario y muy bien comunicado. Totalmente recomendable. Cerca del metro y con supermercado cerca.
Noelia
4 nachten verbleven in maart 2023
Reactie van Mark op 1 apr 2023
Thank you for your kind review of Castletown Apartments, we hope to see you another time!
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met een groep
14 mrt 2023
Positief: Netheid, comfort kamer
Geverifieerde reiziger
6 nachten verbleven in maart 2023
Reactie van Mark op 1 apr 2023
Thank you for your review, we hope to see you another time!
10/10 – Uitstekend
Susannah
11 feb 2023
Positief: Netheid, comfort kamer
Absolutely wonderful- thank you!!
We had an AMAZING stay at one of Mark’s apartments! The hosts were beyond kind, gracious, and even patient with us when we realized we had locked ourselves out at 11:30pm. They are excellent with communication.
The apartment was beautifully clean (I used to clean hotel rooms at a 5 star inn and it was up to their standards) spacious and in a wonderful neighborhood. It reminded us a lot of Greenpoint, Brooklyn. There are two tube stations nearby and great food options as well.
We are excited to stay here again in the future. If you are someone who wants a 5* hotel, spend £500 a night in Soho. If you want a lovely stay in a real neighborhood this place is for you! :)
Susannah
3 nachten verbleven in februari 2023
Reactie van Mark Poppleton op 11 feb 2023
Such a kind review! Thank you for staying with us, it was a pleasure to meet you both and I am pleased to hear you had such a nice stay with us! Our apartments are in quite a quiet residential area so I am pleased the you enjoyed its charm! We shall see you next time!
6/10 – Redelijk
Bachar
24 jan 2023
Negatief: Netheid, comfort kamer
Could have been excellent but was not
Location was ok, the communication very good, however the apartment location (basement) and with noice of people entering the building was not optimal, and minor issues with the facilities brought down the rating. Unless these are fixed, it does give a good stay.
Bachar
3 nachten verbleven in januari 2023
Reactie van Mark Poppleton op 25 jan 2023
Thank you for your stay :) Our basic studio unit is located on the lower ground, and there will be some noise transference, thank you for providing me direct feedback on those minor issues, these are already scheduled for repair or replacement, we are sorry they diminished your stay with us, we are proactive to issues as best we can within our provision. I hope to welcome you back with all of these issues all rectified. See you again :)
8/10 – Goed
Geverifieerde reiziger
Reisde met familie
15 dec 2022
Positief: Netheid, comfort kamer
Geverifieerde reiziger
5 nachten verbleven in december 2022
Reactie van Mark Poppleton op 16 dec 2022
Thank you for your review of Castletown Apartments.
10/10 – Uitstekend
Jake
Reisde met een groep
1 dec 2022
Positief: Netheid, comfort kamer
An absolute gem!
Mark made sure we had everything we needed, easy enough place to find, good access to the tube network. Any time we had a question it was easy to text Mark via WhatsApp to save on international costs. The WiFi worked always, the rooms well kept, the kitchen had everything we needed, and the beds slept well.
Jake
9 nachten verbleven in november 2022
Reactie van Mark Poppleton op 16 dec 2022
A pleasure to have you all stay, we are glad you had an enjoyable time in London and with your other adventures whilst with us.
8/10 – Goed
Nanette
Reisde met een groep
5 nov 2022
Positief: Netheid, staat van de accommodatie en faciliteiten
Loved it. Great location
Nanette
Reactie van Mark Poppleton op 12 nov 2022
A pleasure to have you all stay with us, we hope to meet another time
10/10 – Uitstekend
Natalie
Reisde met familie
21 sep 2022
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect property for the family, has everything you need. Excellent communication from the host. In a comfortable and quiet neighbourhood very close to two tube stops. Very English walk up accomodation.
Natalie
6 nachten verbleven in september 2022
Reactie van Mark Poppleton op 22 sep 2022
Thank you for your stay and review, it was a pleasure meeting you all, thank you for staying in touch throughout your stay, we would welcome you back anytime :)