Een kluis op de kamer, een bureau, verduisterende gordijnen
Beschikbaarheid controleren

Beoordelingen van Citadines Apart'hotel Holborn-Covent Garden London

4 out of 5
Citadines Apart'hotel Holborn-Covent Garden London
94-99 High Holborn, London, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 831 van 2126 beoordelingen" "
Gastenscore: 8 - Goed. 962 van 2126 beoordelingen" "
Gastenscore: 6 - Redelijk. 224 van 2126 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 2126 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 48 van 2126 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Imane, Amsterdam

Zakenreiziger, Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Slechte service bij inchecken. Kamer was niet beschikbaar dus hebben we een pre check-in gedaan. Een heel proces van bijna een half uur lang, koffers achtergelaten en even de stad ingegaan. Toen we later weer terug gingen naar het hotel, moesten we alles opnieuw doen omdat de vorige medewerker niets had opgeslagen. De volgende dag gevraagd om schoonmaak bij het verlaten van de kamer in de ochtend. toen we laat in de middag terugkwamen, was er niets gedaan. De medewerker was dit vergeten door te geven. En zo waren er nog een paar van zulke situaties. De werknemers zijn vriendelijk, maar wel erg traag en niet consequent.
1 nacht verbleven in december 2018
Reactie van Wing op 17 dec 2018
Dear Imane, First of all thank you so much for sharing your review with us. I am surprised to read that you were let down by our front office team. All our staff members are fully trained to provide the best possible service and to make our guests feel as if they were home away from home. I can assure you that this is not a regular occurrence and I will be investigating the matter. Your feedback is always very much appreciated as it helps us with improving our services. Kindest Regards, Wing Yin Choi

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beste appartement in centraal Londen
Ligging centraal; voldoende kastruimte en kleerhangers; functionele kitchenette; voldoende serviesgoed en bestek; lekkere zitstoelen; harde vloeren prettig voor personen met allergie
3 nachten verbleven in augustus 2018
Reactie van The Management op 12 aug 2018
Thank you for your valued patronage and for your lovely review. We will look forward welcoming you again in the future. Kind regards,

8/10 – Goed

Lizanne, Berkel-Enschot

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn verblijf
Mooie ruime kamer. Netjes onderhouden. Personeel was erg vriendelijk. Fijne ligging in covent garden, vlakbij bus en underground opstapplaatsen.
2 nachten verbleven in juli 2018
Reactie van The Management op 7 aug 2018
Dear Lizanne, Thank you for your valued patronage and your kind words and rating. Your comments will be shared with all our staff as a motivation to keep providing a great customer service. We will look forward welcoming you again in the near future. Kind regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijne lokatie in het centrum, ideaal voor uitstapjes.
2 nachten verbleven in juli 2018
Reactie van Kind regards, Ionel op 11 jul 2018
Dear Guest, thank you for your generous review

6/10 – Redelijk

mieke, Utrecht

Positief: Netheid
Dicht bij metro station
Redelijk hotel. Verwacht niet dat je een echte maaltijd kan Komen. Een pan van 5 liter en 1 steel pan. Zeker niet de £200 plus waard die gevraagd wordt op de website. Dicht bij get theatre district en Oxford Street en get British museum.
4 nachten verbleven in november 2017
Reactie van . op 14 nov 2017
Mieke, Thank you for your review, I am glad that overall you had a good stay and I look forward welcoming you back soon. Regards Germana

6/10 – Redelijk

Dicky, Groningen

Positief: Comfort kamer
Hotel is close to the Tube and other services
The hotel is one minute walk from the tube. It has a direct connection with Heathrow airport. You don't have to change lines. Just pick the Piccadilly line and it brings you straight to Holborn. In the close surrounding there is a supermarket, a possibility for breakfast and dining. In the apartment there is room to sit and relax. The apartment has a good airconditioning; this is important, because you can't open the windows because of the traffic noise. A minor point is the fact you have to ask for services at the desk. I prefer just a service card on the door for asking for services
4 nachten verbleven in juni 2017
Reactie van . op 14 jun 2017
Dear Dicky, thank you for your review. I have noted your observations regarding the cleaning service. At Citadines Apart’hotel guests can customise the services they wish to receive to suit their individual lifestyle and budget. Although many services are already included in the room rate guests can choose to enjoy additional service for an extra charge. Daily housekeeping is one of these extra services that we offer. I hope you will visit us again very soon. Regards Germana

8/10 – Goed

Vince

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net hotel, midden in de stad.
Gelegen 150meter van station Holborn (central en piccalilly -lijn), in het verlengde van een drukke winkelstraat. Net hotel in moderne stijl gerestaureerd. Wij hadden onze kamer aan de achterkant dus over geluidsoverlast bij een kamer aan de voorzijde kan ik niet oordelen. Op de kamer is een klein keukentje aanwezig. Makkelijk om het ontbijt te fixen. Of je loopt het hotel uit waar een costa en starbucks op 50meter zitten. (Ook avondeten kan evt worden geregeld pizzaexpres op de hoek.) Verder waren wij echt aanwezig voor de stad en hebben we enkel geslapen in het hotel, wel wat gehorig als iemand over de (2e verd.) smalle gang loopt. Maargoed dan moet je jezelf maar moe maken. Zeker een aanrader!
Reactie van gg op 18 aug 2016
Thank you for your review. I was pleased to read your comments and delighted to hear you had a good experience with us and you were happy with the service you received. I do hope we can welcome you back again soon. With best wishes, Germana Genovese

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Praktische locatie vlakbij metrostation Holborn
Er was een verkeerde kamer geboekt, maar de staf had al geregeld dat volgende dag de juiste kamer gereed zou zijn en bood gratis ontbijt aan. Maar er is niet duidelijk gemeld dat in dit type hotel het verzorgen van de kamer niet automatisch gebeurt. Je moet om alles vragen (nieuwe handdoeken, thee/koffie aanvullen etcetera).
Reactie van Ronan, Front Office Manager op 19 jul 2016
Dear Guest, Thank you very much for sharing your feedback. I am delighted to see your stay was generally good. I do apologise for the issue you have faced with getting the wrong room and I am glad my team could fix it for you the next day. I have spoken to my team to ensure everyone is informed of our cleaning policy; however, this is clearly mentioned on the website whilst booking. I do hope we will have the pleasure to welcome you back in the nearest future. Best wishes, Ronan Front Office Manager

8/10 – Goed

nynke, groningen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed appartementenhotel, ideale locatie
Redelijk grote kamer voor Londense begrippen. Bedden al wat ouder, keukentje wel goed. Wel aan de straatkant, dus raam dicht 's nachts, anders teveel lawaai. Behulpzaam en vriendelijk personeel. Beneden koffie thee, chocolademelk en appels vrij te halen, aardig gebaar. Fijn om uitvalbasis te hebben in het centrum. Ook theater met goede musical op loopafstand.
Reactie van Ronan, Front Office Manager op 5 okt 2015
Dear nynke, Thank you very much for your feedback. Glad you generally enjoyed your stay with us and you liked the location. I do hope to have the pleasure to welcome you back in the nearest future. Best wishes,

8/10 – Goed

Cornelis, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede locatie
De kamer is prima en vrij groot voor Londense begrippen. Alles is netjes en vrij nieuw en modern. De locatie is top, praktisch tegenover metrostation Holborn. Hoewel je dus midden in de stad zit, had ik totaal geen last van geluidsoverlast of iets dergelijke.

8/10 – Goed

Tanza, Amsterdam

Positief: Personeel en service
Prettig hotel
Prettige verwelkoming door het personeel. Kamer was netjes. Iedere dag schone handdoeken. Ligging perfect! Bij een volgende trip boek ik dit hotel weer.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel voor stedentrip naar Londen
Prima hotel, nette kamers, prettig om een kleine keuken ter beschikking te hebben, prima bed. Kortom een goede uitvalsbasis om de stad te verkennen. Kamers werden wel pas aan het eind van de dag schoongemaakt, wanneer wij steeds op de kamer waren. Het zou prettiger zijn geweest als men vroeger kwam (voor 4 uur). Kamer was netjes afgewerkt. Tegels in badkamer lagen wel los.

2/10 – Ontzettend slecht

Werner Heyvaert, Brussel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Volstrekt fout hotel
Dit hotel viel heel erg tegen. De netheid liet te wensen over. De kamer was volstrekt afgeleefd en ouderwets. De badkamer was een totale ramp, het toilet spoelde niet door en na het nemen van een douche -- geen eenvoudige klus -- stond de halve badkamervloer blank. De verwarming maakte een hels lawaai. Het uitzicht leek nergens op (kantoorbedienden keken recht onze kamer in, van 's ochtends vroeg tot 's avonds laat) en halverwege de nacht kwamen doordringende kookluchten onze kamer in, dermate dat we er wakker van werden. Een echte afrader !

8/10 – Goed

Irma, Hillegom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideale uitvalsbasis voor bezoek Londen
Hotel ligt vlak bij metro station en op loopafstand van Covent Garden. Personeel was zeer vriendelijk en kamer was ok.

10/10 – Uitstekend

Lee T

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Don, Breda, Nederland

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Goed appartement, prima locatie
Goede locatie, vlakbij het metrostation Holborn. Inchecken ging vlot zonder problemen. Het appartement was redelijk nieuw en rustig. We hadden dan ook een appartement die uitkeek op de "binnenplaats". De matrassen waren op het eerste gezicht erg zacht, maar leverde geen klachten op. We sliepen in ieder geval goed. De badkamer was goed genoeg, echter na een dag was er een kleine lekkage boven ons. Het waren maar een paar druppels per minuut en het werd na een dag opgelost. Het keukentje hebben we bijna niet gebruikt, maar was prima in orde. In het algemeen een goed appartement met een prima locatie.

10/10 – Uitstekend

Annelies, Haarlem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
uitstekend appartementen hotel.
Prima appartement met hotel service, mooie en nieuwe inrichting, kleine keuken maar voldoende. Aardig personeel. Goede ligging. Voldoende winkels in de omgeving om te fourageren. Ervaring voor herhaling vatbaar.

6/10 – Redelijk

José, Gorinchem, Nederland

Positief: Netheid
Negatief: Personeel en service, comfort kamer
citadines apart hotel Londen holborn
Goede ligging. Hotel wordt verbouwd; studio viel tegen (beroerd bed, dat je eerst nog zelf moest maken van de bank). Geen Wifi voorhanden. Douche prima. Niet elke dag schone handdoeken (kan wel, maar moet je extra voor betalen). Service wisselend - soms moet je eindeloos bij desk staan wachten - neemt klerk weer telefoon aan, terwijl er 2 meter achter hen collega's staan. En jij maar wachten.

8/10 – Goed

Hetty, Utrecht, Nederland

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Een aanrader
Een fantastische plek in het hartje van Londen op steenworp afstand van de underground. Comfortabel 4 persoons appartementje voor redelijke prijs. Uitstekend.

2/10 – Ontzettend slecht

Michelle

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
酒店的設施不像是酒店而像陳舊的學生宿舍，燈光昏暗、洗澡間的地上很髒，床單很殘破，酒店的工作人員態度散漫，酒店唯一可取之處是WiFi速度不錯，其他的地方需要大大的改善才行。
1 nacht verbleven in mei 2024
Reactie van Selma Tran-Van / Front Office Manager op 21 mei 2024
Dear Michelle, thank you for taking the time to leave us a review! I am sad to hear your stay was not satisfactory. We started the full refurbishment of our property and I hope you will give us another chance by staying in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

6/10 – Redelijk

Michelle

1 nacht verbleven in mei 2024
Reactie van Dalibor Soldo | Assistant Residence Manager op 16 mei 2024
Dear Michelle, thank you for taking the time to leave us a review! I would love to know more about your impressions and feedback. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our newly renovated rooms!Kind regardsDalibor

10/10 – Uitstekend

irene

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
lovely touches - quality towels ,toiletries,and good shower plus all things needed fridge,hairdryer, and available to make hot drinks reception staff knowledgeable and friendly
1 nacht verbleven in mei 2024
Reactie van Dalibor Soldo | Assistant Residence Manager op 16 mei 2024
Dear Irene,Thank you so much for your wonderful review! We're delighted to hear that you appreciated the thoughtful touches we strive to provide in our rooms, such as quality towels, toiletries, and a good shower. Ensuring our guests have everything they need for a comfortable stay is always our top priority, and we're pleased to hear that you found the amenities to your satisfaction.It's also fantastic to know that you found our reception staff to be knowledgeable and friendly. We pride ourselves on delivering excellent service, and we're thrilled that our team was able to enhance your experience with their expertise and hospitality.Thank you once again for choosing to stay with us, and for taking the time to share your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Kind regards,

4/10 – Matig

andrew

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel was ok, but for the price I was expecting better. Room let down by a broken bed so had to put the mattress on the floor!! Guess you win some and loose some!!
1 nacht verbleven in mei 2024
Reactie van Selma Tran-Van / Front Office Manager op 13 mei 2024
Hi Andrew, thank you for taking the time to leave us a review. I am sorry you were disappointed by your stay. Your comments about the bed has been noted and our maintenance team has been dispatched so that this issue can be investigated. We started the full refurbishment of our property and we hope you will give us another chance by staying in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Ana maria

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Muy bien ubicada y bastante cómodo el apartamento, solo necesita más sitio donde apoyar los artículos de tocador en en baño
4 nachten verbleven in mei 2024
Reactie van Nirja Parekh, Senior Receptionist op 12 mei 2024
Dear Karen, Thank you so much for choosing to stay at Citadines Holborn-Covent Garden London and for taking the time to review your recent stay. We are glad that you had a good stay with us and we appreciated your valued feedback. I am delighted that you found the value, sleep quality and service to your liking as we strive to provide the best guest experience possible. Thank you for giving us a suggestion regarding more space needed for the toiletries and we have already forwarded it to the management and we are going to take that into the suggestion. Thank you once more for sharing your comments with us and we look forward in welcoming you again in the future.

2/10 – Ontzettend slecht

Danielle, Bradford

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The photos displayed was a false representation of what I booked, which was a double and I got two single beds eve though I’d paid in advance and stated on my confirmation double. It was like student accomodation and not at all what I’m use to staying in as a Gold Expedia member!!! At 9.30pm arrival I was devastated and like I say the advert is misleading indeed and I’m an unhappy customer who was not given an alternative room or double bed and will not be staying again!
1 nacht verbleven in mei 2024
Reactie van Selma Tran-Van / Front Office Manager op 3 mei 2024
Dear Danielle, thank you for taking the time to leave us a review. I am sad you were disappointed by your stay and that we were unable to act on your request for a double bed. Unfortunately these requests are subject to availability and I am sad we were unable to help you on your arrival day due to our hotel being fully booked and having no availability to change your room. I hope you will give us another chance in the future. Regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Dat

Positief: Netheid, staat van de accommodatie en faciliteiten
Good overall. I would love to come back
1 nacht verbleven in april 2024
Reactie van Selma Tran-Van / Front Office Manager op 30 apr 2024
Dear Dat, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you would love to come back. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Kimmy

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Will visit again
4 nachten verbleven in april 2024
Reactie van Selma Tran-Van / Front Office Manager op 15 apr 2024
Hi Kimmy, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that will visit us again. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

6/10 – Redelijk

Liliana

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Todas las noches había un ruido que parecía venir del aire acondicionado, muy molesto y ruidoso. El último día, no hubo agua caliente en la ducha. El luga restá muy bien ubicado, justo frente al metro Holborn.
4 nachten verbleven in maart 2024
Reactie van Selma Tran-Van / Front Office Manager op 12 mrt 2024
Hi Liliana, thank you for taking the time to leave us a review! I am glad you enjoyed our central and well-connected location. I am sorry you had some issues with noise in your room, please rest assured that an investigation is ongoing and this will be actioned so that it does not happen again. Due to our ongoing refurbishment, our contractors had to work on the hot water pipes during a certain period as mentioned to you the day before. I am sorry this created discomfort during your stay and I hope you will give us another chance soon by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Keita

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
キッチン付きのホテルを探していてこちらを選びました。必要な設備は揃っていて使いやすく快適てした。また利用しようと思います。
5 nachten verbleven in februari 2024
Reactie van Selma Tran-Van / Front Office Manager op 7 mrt 2024
Hi Keita, thank you for taking the time to leave us a review! I am glad you had a pleasant stay with us and that you particularly liked the kitchen area of the apartment, how comfortable and easy it was to use. I am glad that you will be thinking of us for your next trip! We started the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Sylvia

Positief: Netheid, comfort kamer
Great location and clean!
Great location and comfortable for us with our cat. Plan to return!
2 nachten verbleven in februari 2024
Reactie van Selma Tran-Van / Front Office Manager op 16 feb 2024
Hi Sylvia, thank you for taking the time to leave us a review! I am glad you enjoyed a comfortable stay with your cat and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Unable to warm room above 17C consistently even after calling maintenance
8 nachten verbleven in januari 2024
Reactie van Selma Tran-Van / Front Office Manager op 27 jan 2024
Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us however I am sorry that you were unable to reach your preferred temperature in the room. The matter will be investigated so that this issue does not happen again. We started the full refurbishment of our property and we would love to welcome you back in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Catia

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved the apartment, Very convenient, excellent location!
1 nacht verbleven in januari 2024
Reactie van Selma Tran-Van / Front Office Manager op 22 jan 2024
Hi Catia, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the full refurbishment of our property and would love to welcome you back in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

2/10 – Ontzettend slecht

Helena

Reisde met familie
Bad service
We had an extremely unpleasant experience at this hotel. We got stuck in their cramped elevator with a 4-month-old baby for 30 minutes. Despite being promised compensation and a conversation with the manager, they completely ignored our concerns. The lack of accountability and disregard for customer well-being is deeply disappointing.
6 nachten verbleven in januari 2024
Reactie van Selma Tran-Van / Front Office Manager op 19 mrt 2024
Dear Helena, thank you for taking the time to leave us a review. I am sorry your stay was disappointing and that you were stuck in one of our lift for 30 minutes. Our security and safety procedures were followed and I am glad you were able to reach your room safely after this incident. We tried to contact you via phone and email however, unfortunately, we were unable to reach you. We started the full refurbishment of our property and I hope you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

RADHIKA

10 nachten verbleven in januari 2024
Reactie van Selma Tran-Van / Front Office Manager op 16 jan 2024
Hi Radhika, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Great location, good experience overall.
Great midtown location - perfect for getting east or west with the tube, and just a 5 minute walk to theatres and Covent Garden. Decor is tired, but it's clean and comfortable. Friendly/helpful staff. Definitely the best value for money you'll find in town. Let staff know if you need good network connectivity as the house wifi didn't work in our room.
2 nachten verbleven in januari 2024
Reactie van Selma Tran-Van / Front Office Manager op 16 jan 2024
Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. You mentioned our staff was friendly and helpful and I am gas we impacted your stay positively. I am sorry you did not have a good WiFi connection and we will do our best to remedy this as your comment has been forwarded to our maintenance team. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

2/10 – Ontzettend slecht

Ludovic Da Costa

3 nachten verbleven in januari 2024
Reactie van Selma Tran-Van / Front Office Manager op 31 jan 2024
Dear Ludovic, thank you for taking the time to leave us a review! I am sorry that you stay with us was not satisfactory. We would love to hear more about what we could do to improve. We started the full refurbishment of our property and I hoe you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Shamsul

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
During our recent trip to London with my wife and two adult children, we rented two rooms for 3 days (1/3/24 to 1/6/24). The on-duty front desk people were incredibly helpful and professional. They made our check in and check out process very smooth. I had to call for help with my heating system once and the on duty person responded quickly. In fifteen minutes a tech was at my door and quickly fixed the issues. I was very impressed! I would certainly stay there in future and recommend to my family and friends. The staff went above and beyond their duty to make our stay a great experience. S A Boston, USA.
3 nachten verbleven in januari 2024
Reactie van Selma Tran-Van / Front Office Manager op 8 jan 2024
Hi Shamsul, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our staff that you described as incredibly helpful and professional. We try to give our guests the best experience possible and I am delighted that we impacted your stay positively. I am glad we were able to help with your heating issue! We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

SHARON

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Would definitely stay here again
2 nachten verbleven in december 2023
Reactie van Selma Tran-Van / Front Office Manager op 8 jan 2024
Hi Sharon, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Ching Man

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in december 2023
Reactie van Selma Tran-Van / Front Office Manager op 27 dec 2023
Hi Ching Man, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We started the refurbishment of the property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Bijan

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
It was in great location. Easy access to everywehere . 10 minutes walk to Covent Garden. 5 minutes to Tube . Best location
6 nachten verbleven in december 2023
Reactie van Selma Tran-Van / Front Office Manager op 27 dec 2023
Hi Bijan, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the refurbishment of the property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Lara

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Selma Tran-Van / Front Office Manager op 11 dec 2023
Hi Lara, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Sara

Reisde met familie
Conveniently located close to the underground.
5 nachten verbleven in oktober 2023
Reactie van Selma Tran-Van / Front Office Manager op 9 nov 2023
Hi Sara, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our convenient location, in Holborn Covent Garden. We started the refurbishment of the full property and would love to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Luc

Negatief: Netheid
Great location
Room was not has shown on the pictures. The new pictures are the new rooms that are not open yet. They still are under construction. The cleanliness of the room was not that good. We were there for 10 days and we had our room cleaned once. They forgot to come once. Curtains were dirty and the chairs in the room had some weird spots/ colors on it. The soundproofing of the room was not good. We heard all the neighbors and the construction. The lobby was great, the free coffee was great too. Really good location. You can walk pretty much everywhere from the hotel.
10 nachten verbleven in oktober 2023
Reactie van Selma Tran-Van / Front Office Manager op 9 nov 2023
Dear Luc, thank you for taking the time to leave us a review! I am glad you had a pleasant stay with us and that you particularly liked the complimentary coffee machine in the lobby. You also mentioned you enjoyed our central and well-connected location, in Holborn Covent Garden. I am sorry you were disappointed by the room and its soundproofing. Your comments have been noted and will be actioned as we are currently in the middle of the full renovation of the property. We hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

6/10 – Redelijk

Lyette

4 nachten verbleven in november 2023
Reactie van Selma Tran-Van / Front Office Manager op 7 nov 2023
Hi Lyette, thank you for taking the time to leave us a review! I'm glad you enjoyed your stay with us and would love to hear more about what you liked about your stay and what we could have done better. Do not hesitate to contact us directly. We started the refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Comfort kamer
11 nachten verbleven in oktober 2023
Reactie van Selma Tran-Van / Front Office Manager op 4 nov 2023
Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed your stay with us. We started the full refurbishment of our property a few weeks ago and I hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Georgina

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Selma Tran-Van / Front Office Manager op 4 nov 2023
Dear Georgina, thank you for taking the time to leave us a review! I am glad you enjoyed your stay with us. We started the full refurbishment of our property a few weeks ago and I hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

8/10 – Goed

Rocco

Reisde met familie
Positief: Netheid, comfort kamer
Consigliato!
Ottimo 3 stelle vicinissimo alla metro e a tanti ristoranti e caffè e a 10/15min a piedi arrivi a quasi tutte le principali attrazioni
3 nachten verbleven in oktober 2023
Reactie van Selma Tran-Van / Front Office Manager op 4 nov 2023
Dear Rocco, thank you for taking the time to leave us a review! I am glad you enjoyed your stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the full refurbishment of our property a few weeks ago and I hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

6/10 – Redelijk

Lien Mei

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property’s location is excellent, its the centre to major tourist attractions and close to 2 supermarkets. But the housekeeping needs some improvement.
1 nacht verbleven in oktober 2023
Reactie van Selma Tran-Van / Front Office Manager op 19 okt 2023
Hi Lien Mei, thank you for taking the time to leave us a review! I am happy that you enjoyed your stay with us and that you particularly liked our central and well-connected location. I am sorry you had some issues with the cleaning of the room, your comments has been forwarded to our housekeeping team and will be acted upon. The refurbishment of our property has started and I hope that you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Philip

Positief: Netheid, comfort kamer
Good location
Stay was good, good location and parking excellent, the only thing I would change is the size of the tv, it was small for the room.
2 nachten verbleven in oktober 2023
Reactie van Selma Tran-Van / Front Office Manager op 9 okt 2023
Hi Philip, thank you for taking the tine to leave us a review! I am happy you enjoyed your stay with us and that you particularly liked our central and well connected location, in Holborn Covent Garden. I'm sorry you were disappointed by the size of the TV. We are currently awaiting the start of the full refurbishment of our property and I am glad to say that all the TVs in the room will be upgraded! We hope to welcome you back soon! Kind regards, Selma Tran-Van / Front Office Manager

10/10 – Uitstekend

Peter

Positief: Netheid, comfort kamer
A fantastic find. I’ll be back!
Excellent location close to the underground, shops and restaurants. About 15 minutes by foot to SoHo; less to Covent Garden. A bright, spacious room with a small kitchen. Staff was always friendly and helpful. The price was relatively reasonable for London lodgings!
3 nachten verbleven in september 2023
Reactie van Selma Tran-Van / Front Office Manager op 5 okt 2023
Hi Peter, thank you for taking the time to leave us a review! I an happy you enjoyed a pleasant stay with us and that you particularly liked our central and very well connected location, in Holborn Covent Garden. Thank you for praising our staff, I'm glad they were able to help you during your stay! We hope to welcome you back soon as we are currently awaiting the start of the full refurbishment of our property! Kind regards, Selma Tran-Van, Front Office Manager