Standaard tweepersoonskamer | 1 slaapkamer, een kluis op de kamer, een bureau
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Beoordelingen van Comfort Inn London - Westminster

3 out of 5
Comfort Inn London - Westminster
39 Belgrave Road, Victoria, London, England

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 99 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 320 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 282 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 173 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 127 van 1001 beoordelingen" "

6,6/10

Netheid

7,6/10

Personeel en service

5,4/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

5,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Nabijheid van het theater, deze was keurig op 5min lopen hier van af.
2 nachten verbleven in oktober 2019
Reactie van Anna op 31 okt 2019
Dear Guest, We are really sorry we did not exceed your expectation this time. Regards,

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Het kleine hotel ligt in een leuk gebied vlakbij de Theems. Echter de kamer was klein, donker, warm, vieze oude badkamer, hobbelige vloer waardoor wij eerder zijn weg gegaan. Het viel erg tegen.
2 nachten verbleven in juli 2019
Reactie van General manager op 25 jul 2019
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Keurig kleinschalig hotel. Redelijk ontbijt. Goed wifi.
1 nacht verbleven in januari 2019
Reactie van General Manager op 4 feb 2019
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards General Manager

4/10 – Matig

Lou, Noord-Brabant

Positief: Personeel en service
Negatief: Comfort kamer
Duur in verhouding tot het gebodene
De ligging t.o.v. het centrum en het openbaar vervoer is goed. De kamer is klein en de wc/doucheruimte is extreem klein. De deur van die ruimte was rot. De ontbijtruimte is krap ten opzichte van het aantal gasten,
4 nachten verbleven in juli 2018
Reactie van Kamila Borkowska General Manager op 20 jul 2018
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager

6/10 – Redelijk

M, Nederland

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Klein hotel in de buurt van station victoria
Prima hotel maar oud, veel mankementen en zeer kleine kamers. Ik had een eenspersoonskamer, het ziet er uit als een bezemkast, raam op 1,5 meter hoogte! Personeel doet er alles aan om de mankementen op te lossen en zijn zeer bereidwillend Ik kreeg een gratis upgrate van mijn eens persoonskamer. En dit was een geweldige kamer daar kies ik wel voor als ik nog eens zou gaan. Dus kijk goed als je gaat boeken wat voor soort kamer je neemt. Ik verbleef er een week dus voor Londense begrippen een lange tijd. Dit hotel is prima voor een paar nachten maar niet voor langer zou ik het niet aanraden. Voor de eenspersoonskamers zijn de badkamer en wc erg klein. Dat is wennen en neem geen grote koffer mee want er is weinig opbergruimte. Bij mijn upgrade kamer had ik veel ruimte en was alles super geweldig. personeel staat open voor opmerkingen en doet echt de best om het op te lossen. Ontbijt is een eenvoudig. Continentaal maar prima te doen, geen warme gerechten.
6 nachten verbleven in april 2018
Reactie van Kamila Borkowska op 4 mei 2018
Dear M, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aim's to provide a truly unique experience. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Warmest regards Kamila Borkowska General Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Kapot bed.
We hadden een kamer besteld met 2 eenpersoonsbedden. Een van de bedden had een enorme deuk in de matras als je erop ging liggen. Het bleek dat de latten bodem eronder kapot was. We hebben dus samen in een bed moeten slapen :(
Reactie van Kamila op 2 nov 2016
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, Kamila Borkowska, General Manager,

8/10 – Goed

Jo D.

Positief: Netheid, personeel en service en comfort kamer
Nice
Aangenaam hotel. Niet de grote luxe maar voor enkele nachten, zeer aan te raden. Zijn ligging is zeker een troef. 2 minuten wandelen van underground station Pimlico en zo in het centrum van londen. Personeel heel aangenaam. Aanrader.

6/10 – Redelijk

Rowimar

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Goed prijs kwaliteit verhouding
Op loopafstand van Victoria station waar je aan komt met de gatwick exppres. Het hotel is klein en gelegen aan een rustige straat. In eerste instantie kregen we twee kamers is de kelder. Omdat ze kamers geen ramen hebben en erg donker zijn meteen aan gegeven dat we deze kamers niet wilde. Kregen zonder probleem nieuwe kamers, wel op twee verschillende verdiepingwn (recht boven elkaar). De volgende ochtend werden we gebeld dat er eventuee twee kamers beschikbaar waren met een nieuwe douche en groter. De kamers zijn erg klein maar netjes en beschikken over faciliteiten zoals een tv, waterkoker met thee en koffie, douche en toilet. Geen ruimte om je koffer uit te pakken maar voor een weekend is dat prima. Het personeel is niet goed in het geven van juiste informatie. De underground die ze aangaven (pimlico) is op loopt afstand maar verder dan Victoria. Daarnaat gaven ze aan dat op zondag geen wisseling van de wacht is, komen we daar aan is het wel zo! Je kamer aanhouden is zonder kosten mogelijk tot 12u ipv 11u. Ze hebben een afgesloten ruimte om je bagage te stallen als je de stad nog in gaat. Het ontbijt was boven verwachting. Simpel maar wel elke dag eieren en croissantjes. Wat betreft ligging en prijs kwaliteit verhouding zouden we voor een weekend zeker terug gaan naar dit hotel.

10/10 – Uitstekend

Maria Paloma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay

10/10 – Uitstekend

Patricia E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved this place. Great location for both touring London and for getting the coach to the cruise terminal from Victoria coach station. The staff were friendly and helpful!
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Faisal

3 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Theophilus

Reisde met partner
Despite knowing they were closed, they took our reservation on Expedia. This was not an emergency closure - they have been closed. We were informed at 2pm the day of our trip by email. They should have called us as well - what if I didn’t check email? I still can’t believe they didn’t tell us they were closed until hours before our stay! I am very impressed with Expedia because they moved our reservation to a nearby hotel and they covered the cost difference since it was more than triple to book last minute!
5 nachten verbleven in april 2023
Reactie van Moh op 24 apr 2023
Dear,Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Inn Westminster

6/10 – Redelijk

Ryan, Pittsford

Reisde met familie
We didn’t end up getting to stay here as they were performing maintenance on the building. I was appreciative that they had already arranged accommodations for us at a hotel down the street. The staff were nice.
6 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Josiane Françoise

4 nachten verbleven in april 2023

4/10 – Matig

Annika

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fanns ingen frukost, fast det står att det ska finnas. Skeva dörrar, trasigt kakel i badrummet, fuktfläckar i taket. Byggnaden skulle behöva renoveras.
3 nachten verbleven in april 2023

10/10 – Uitstekend

Luan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just great, lovely staff and right in the center of London from where you can very easy visit the very greatest places in London.
5 nachten verbleven in april 2023

4/10 – Matig

Nadiia, ocean city

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was so small. Old furniture, Sink was clogged, water was coming out of the drain. Towels had stains. Bad experience. But location and stuff are nice.
2 nachten verbleven in april 2023
Reactie van Raishan op 13 apr 2023
Dear Nadiia,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 – Uitstekend

Dennis

3 nachten verbleven in april 2023

4/10 – Matig

John

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Affordable and good location near to Victoria Station and Westminster area of city. But, when we got there no heat in the room (had to bring in portable heater), bathroom door knob was held on by screws pinning it against door and had shower/bathroom combination that was extremely small.
1 nacht verbleven in april 2023
Reactie van Raishan op 5 apr 2023
Dear John, Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

2/10 – Ontzettend slecht

Serena Viviana

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Durante il soggiorno abbiamo lasciato delle banconote nella cassaforte della nostra camera. Quando li ho ripresi, ne mancavano circa la metà. Si trattava di €, quindi non li abbiamo mai toccati durante il nostro soggiorno, dato che abbiamo pagato sempre in £. Sono molto amareggiata. Il receptionist mi ha proposto di chiamare la polizia (questa è stata la sua soluzione), ma io chiaramente non ne avevo il tempo perché dovevo andare in aeroporto! Sconsigliatissimo
4 nachten verbleven in maart 2023
Reactie van moh op 30 mrt 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 – Redelijk

Graeme

Reisde met partner
The property is in a poor state, and needs upgrading
6 nachten verbleven in maart 2023
Reactie van Raishan op 5 apr 2023
Dear Graeme,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 – Redelijk

Rauno

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room had a window that was facing an inside corridor (very misleading on the photos and no privacy) - the carpet in the room was disgustingly dirty and stained. Toilet had no toilet brush, ventilation was not working (vent was into the same internal coridor, with holes in it)
2 nachten verbleven in maart 2023
Reactie van Mo op 27 mrt 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 – Matig

Lewis Frankie

1 nacht verbleven in maart 2023

8/10 – Goed

Jarmo

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Helpful staff but one night ruined by disturbance
Helpful staff but one night ruined by disturbance. Guest in room next door had maximum volume on TV for the entire night. Staff tried to notice the guest without successful result. I recommend other gusets to call the police in these type of cases. Room slightly worn and bed lamp broken permanently. Else, good and clean.
2 nachten verbleven in maart 2023

4/10 – Matig

Ekaterina

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very small bathroom. No room for more then one luggage. They do not have breakfast as advertised.
3 nachten verbleven in maart 2023

4/10 – Matig

Alexis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very loud at night around 12am-2am not sure what it was happening in the hotel but sounded like drilling in the middle of the night. But the location was perfect
4 nachten verbleven in maart 2023
Reactie van moh op 16 mrt 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 – Uitstekend

Jordan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing and very quiet got great sleep!
1 nacht verbleven in maart 2023
Reactie van vp op 19 mrt 2023
Dear ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

6/10 – Redelijk

Lotte

Pictures not accurate
Fine enough, good location. Pictures not at all accurate. I would say 2,5 star only.
1 nacht verbleven in maart 2023
Reactie van moh op 15 mrt 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

8/10 – Goed

Karen

Positief: Netheid, personeel en service en comfort kamer
Comfort Hotel Westminster 7/3/23
Disappointed to be informed at check in that despite still showing on several websites the hotel no longer provides continental breakfast! Room, bedding and towels provided were extremely clean. Very tiny bathroom included a shower. Tea and coffee making facilities/hair dryer were provided in room. Curtains were very shabby and stained. Hotel ok for a short break. There is a bus stop opposite the hotel taking you into central London.
3 nachten verbleven in maart 2023
Reactie van Raishan op 18 mrt 2023
Dear Karen , Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

6/10 – Redelijk

Wayne

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Mai

1 nacht verbleven in februari 2023
Reactie van Raishan op 9 mrt 2023
Dear Guest ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very satisfied
Room was in great condition. Staff was very friendly and helpful! Hotel was clean throughout.
2 nachten verbleven in februari 2023
Reactie van vp op 4 mrt 2023
Dear Danielle,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

6/10 – Redelijk

Nasrin

Positief: Personeel en service
Negatief: Netheid
Venlig personale. Men dårlig rengøring og faciliteter.
6 nachten verbleven in februari 2023
Reactie van Moh op 25 feb 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 – Matig

Tanya

2 nachten verbleven in februari 2023
Reactie van vp op 26 feb 2023
Dear Tanya, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

8/10 – Goed

Charlotte

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
Beliggenheden var god. Ærgeligt at der ikke var morgenmad på stedet .
4 nachten verbleven in februari 2023
Reactie van vp op 17 feb 2023
Dear Charlotte, Thank you for taking the time to review your stay at Comfort Inn Westminster. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

4/10 – Matig

Deirdre

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The location of the property was good as it was near the metro, and it was near Buckingham palace and shopping.
7 nachten verbleven in februari 2023
Reactie van Raishan op 16 feb 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 – Matig

Ivan

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old, moldy, smelled horrible. The beds were old and uncomfortable, no a/c the room was way to small for 3 beds. The bathroom was dirty, the carpet was extremely dirty. I do not know how expedia gave this property 3 stars, this is the second time we get a hotel on here with a 3 star rating that is like this. The staff was great and helpful, the location really could not be beat, 20 min walk to everything.
4 nachten verbleven in februari 2023
Reactie van Moh op 12 feb 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 – Uitstekend

David

1 nacht verbleven in februari 2023
Reactie van Atif op 12 feb 2023
Dear David,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us.Kind regards,Comfort Inn Westminster

4/10 – Matig

Jeremy

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Poor hotel, get what you pay for!
Probably the worst room (no.11) I’ve ever had, single room, not enough room to swing a cat, bathroom door didn’t open fully due to bed, bathroom a squeeze, sink was over toilet with a loose tap, pipes in bathroom ran around the ‘wet room’ in full view, shower head wouldn’t move, tiles had been broken and patched poorly, toilet seat old and haggard.
1 nacht verbleven in februari 2023
Reactie van Moh op 12 feb 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 – Matig

VISHAL, Mumbai

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen
This property in Westminster is an overpriced one for the rooms available .. extremely small rooms with table fans and no air conditioning
Reactie van moh op 8 feb 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Atendimento foi bom mas limpeza deixou a desejar. A torneira pingando atrapalhou dormir a noite. A Localização realmente é boa.
3 nachten verbleven in februari 2023
Reactie van moh op 8 feb 2023
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

8/10 – Goed

Craig

Good
7 nachten verbleven in december 2022
Reactie van vp op 6 feb 2023
Dear , Thank you for taking the time to review your stay at Comfort Inn Westminster. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never again…
The front desk was very pleasant to speak to but other than that, there was no way to turn down the air conditioning. It was freezing all day and night. They had a space heater which did not help much. We had to carry our huge luggage up flights of stairs. The bathroom situation was a mess.
1 nacht verbleven in februari 2023
Reactie van Raishan op 3 feb 2023
Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

4/10 – Matig

Aleiandro

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
3 nachten verbleven in januari 2023
Reactie van vp op 30 jan 2023
Dear Aleiandro, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good location but horrible otherwise
The room is very spartan and small. It was absolutely freezing even when the heating was on- the window was single pane glass. The decor is terrible and very run down. Very dusty shelf. Location is fantastic and the street is beautiful but the hotel feels shabby. I know its a budget hotel but very expensive for such an unpleasant room to stay in.
3 nachten verbleven in januari 2023
Reactie van Raishan op 26 jan 2023
Dear Guest,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 – Redelijk

Davide

2 nachten verbleven in januari 2023
Reactie van vp op 23 jan 2023
Dear Davide, Thank you for taking the time to review your stay at Comfort Inn Westminster. Kind regards, Comfort Inn Westminster

2/10 – Ontzettend slecht

Franco

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La nostra fortuna è che non hanno trovato la nostra prenotazione. Ci hanno poi offerto una camera doppia e siamo in tre, sporca, con mura bucate e parecchia muffa intorno. L'esterno della struttura inganna. Dentro è fatiscente e sporco. Siamo venuti via subito ed essendo già tardi abbiamo ripiegato su un hotel decisamente più costoso ma imparagonabile. Fate molta attenzione a prenotare questa struttura. Le foto ingannano tantissimo.
2 nachten verbleven in januari 2023
Reactie van Moh op 21 jan 2023
Dear, Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Inn Westminster

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mixed feelings about this one
Everyone from the staff was extremely kind and helpful. The single room was ok but quite small. The door wasn’t always locking. The gentleman from the reception fixed it once, but it happened again. My last night it was raining, and I woke up because of water dripping on the bed from the closed window above me. The area was really nice though and it was very easy to find your way around.
3 nachten verbleven in januari 2023
Reactie van vp op 20 jan 2023
Dear Guest, Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

2/10 – Ontzettend slecht

Ahmed

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ho pagato 177€ per due notti ,due persone, dalle foto sembra carino ma arrivi li ed è orribile. Si trova vicino al centro la posizione è molto favorevole ma la stanza non corrisponde alla foto e quelli della reception ti dicono anche “non puoi affidarti alle foto” come se la colpa fosse del cliente e non loro. Hotel vecchio, sporco, la doccia non ha il piatto doccia e si allaga tutto il bagno, stanze piccole, porte del bagno arrugginite, moquette sul pavimento sporca, prese solo con l’ attacco loro, cioè essendo un hotel potrebbero fornire gli adattatori o avere prese moderne. in sola parola ORRIBILE. Tra l’altro al mio arrivo, dopo aver scritto un messaggio su hotels.com alla struttura comunicando il mio arrivo e non mi hanno risposto, mando un email spiegando che sarei arrivata tardi e specificando l’orario del mio volo, arrivo in struttura e mi dicono di aver cancellato la mia prenotazione.
2 nachten verbleven in januari 2023
Reactie van vp op 20 jan 2023
Dear Ahmed, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

8/10 – Goed

Alexandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place for short stays
I was wary about booking this place after reading some of the reviews but I went ahead anyways for the price. I stayed for 2 nights and the hotel was perfect. My room was very clean. Hotel staff very friendly when I checked in and had a room ready for me early. Location is great. Right across from a bus stop and a short walk to the train and can even walk to some main touristy places. For a quick 2 day trip to London it was exactly what I needed. Only complaint is that walls are very thin and you can hear people in the halls coming and going. I would stay here again for another quick trip to the city.
2 nachten verbleven in januari 2023
Reactie van vp op 20 jan 2023
Dear Alexandra,It has been a pleasure to have you with us. We appreciate you taking out time for the generous ratings and kind words. We are glad our location served the purpose rightly by providing the needed convenience in the busy city. It is satisfying to know our efficient staff provided you excellent service while maintaining the high standard of cleanliness and comfort. Please be assured your feedback will be considered.We hope to have you back soon with usKind regards,Comfort Inn Westminster