4/10 – Matig
Denissa G.
23 jul 2025
Would Not Recommend
We stayed in this unit July 2025. We booked this unit due to being advertised as having air conditioning. Lots of problems with the until upon arrival and with generic replies from the property owner about said issues. This unit was advertised as two bedroom. There was only an a/c unit in the main living room and the master bedroom. The second bedroom did not have a/c. Not ideal when traveling as a family. The living room a/c worked well. The master bedroom unit would not work. Only one window in the master bedroom would open. No window in the second bedroom would open. There were no fans in the unit. The kitchen lights would not work. A review about this unit was left on May 10, 2025 stating the master bedroom a/c unit was not working and the owner did not offer to help. The review was left after we booked and the owner did not make us aware the master bedroom unit was not working. I did message the owner multiple times. His first responses were very generic "I need to check with the team", "We will have someone look at the a/c unit" etc. No tech was ever dispatched. When I finally threatened to leave a bad review and that I contacted VRBO the owner finally offered a 500 refund and to deliver fans. Two floor fans were delivered but they do zero good if the windows won't open. It has now been a week since our stay and the 500 refund has not been given, so I am leaving this review as a warning to A) not book this unit and B) stay away from other properties by this owner.
Denissa G.
8 nachten verbleven in juli 2025