Front desk person at check in was very nice
However, first room assigned smelled like smoke. Heavy heavy smoke. If the room had been recently cleaned there's no way they should have assigned it. We were reassigned to another room few flight of stairs no Lyft. It still smelled like a smoke but wasn't too bad. It was a cold December night in London, their heat radiator is centralized. They mentioned that it comes in every 2 hours, but could give us a heater. After sight seeing, we asked for a heater, the guy at the front reluctantly gave us a heater but it did not work. Never could turn it on. Switch doesn't work .We were so cold, we slept with several clothes on. Since we were there for 2 days, we just didn't bother complaining anymore. The carpet looks dirty.the second bed in the room had a stain on the sheets. Random door with a locked key in the bedroom don't know where it leads, but had a bright reflected light that brightens the whole room while sleeping. The space between the toilet and the wall does not fit anyone taller than 5 ft. A lot smaller than the typical European standard.