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Beoordelingen van Crowne Plaza London - Kingston, an IHG Hotel

4 out of 5
Crowne Plaza London - Kingston, an IHG Hotel
Portsmouth Road, Kingston Tower, Surbiton, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 175 van 446 beoordelingen" "
Gastenscore: 8 - Goed. 187 van 446 beoordelingen" "
Gastenscore: 6 - Redelijk. 56 van 446 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 446 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 446 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2019
Reactie van Tarun (Reservations) op 4 jun 2019
Dear Guest, Thank you very much for your feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at The Holiday Inn Kingston South. Kind Regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

David

2 nachten verbleven in augustus 2021

10/10 – Uitstekend

Sara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very modern, great to have air con and parking. Also a great location for walking into Kingston along the river, or to Hampton Court Palace. Surbiton also a great place to go for a drink and something to eat. Hearty breakfast with everything you could want, and bar offered cocktails.
2 nachten verbleven in september 2021
Reactie van Glodie M op 22 sep 2021
Dear Sara Thank you for the wonderful feedback!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
Excellent 4 night stay.
4 nachten verbleven in augustus 2021
Reactie van Glodie M op 22 sep 2021
Dear John Thank you for the wonderful feedback!

4/10 – Matig

Jayne

Negatief: Personeel en service, comfort kamer
Disappointing
Bed was shocking! Sunk in the middle, no shower gel, room service was a joke and overall very disappointing and NO I would not recommend
2 nachten verbleven in augustus 2021
Reactie van Glodie M op 22 sep 2021
Dear Jayne, I am sorry to hear that you did not have a perfect stay. Please accept our sincere apologies.

10/10 – Uitstekend

Des

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The location is great, the rooms are fine and a/c is a definite plus over budget hotels. Was quite surprised to find the bar closed very early and there are no vending machines for bottled water or snacks when everything else is closed. The staff were using the pandemic excuse. But I have no idea why the pandemic would affect the opening hours of the bar. Breakfast was buffet style with a good selection and freshly cooked.
1 nacht verbleven in augustus 2021
Reactie van Glodie M op 22 sep 2021
Dear Des Thank you for the feedback. We appreciate it

4/10 – Matig

Daniel

Positief: Comfort kamer
Parking - not good. And thats the first impression you get of the hotel
1 nacht verbleven in augustus 2021
Reactie van Glodie M op 22 sep 2021
Dear Daniel I am sorry you had this experience. Please accept our sincere apologies

8/10 – Goed

Nigel

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good breakfast!
2 nachten verbleven in augustus 2021
Reactie van Glodie M op 28 sep 2021
Thank you for the amazing feedback! Kind regards

8/10 – Goed

Mark, Alexandria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine the only things I was not happy with it was parking because was behind the hotel.
1 nacht verbleven in augustus 2021
Reactie van Glodie M op 22 sep 2021
Dear Mark Thank you for your feedback. We appreciate it

10/10 – Uitstekend

Pat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommended
We only stayed one night but our room was lovely very clean and had everything you could ask for in a room . If I had to stay anything negative it would be that we had a balcony but nothing to sit on, other rooms had tables and chairs but for some reason ours didn't, it was a lovely morning would have been nice to sit out with a coffee and watch the boats on the river
1 nacht verbleven in augustus 2021
Reactie van Glodie M op 22 sep 2021
Dear Pat Thank you for the amazing feedback!

10/10 – Uitstekend

Lorna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff fabulous
2 nachten verbleven in augustus 2021
Reactie van Glodie M op 28 sep 2021
Dear Lorna, Thank you for the amazing feedback! Kind regards `

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean, very friendly, great breakfast !! Rooms were lovely and a proper hotel !
1 nacht verbleven in augustus 2021
Reactie van Glodie M op 22 sep 2021
Dear Guest Thank you for the amazing feedback!

8/10 – Goed

Maureen

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Good facilities, catering services, poor cleaning
Good staff attitude, good breakfast especially towards food allergy. The clealiness, could be better. Dirty linen, cobwebs in rooms. Used glasses in the room. Some rooms had no tissues, Coukd not use onenof the beds as nonl linen , no duvet cover despite asking for one.
2 nachten verbleven in augustus 2021
Reactie van Grazia op 20 aug 2021
Thank you Maureen for your feedback I can assure you the management team has been informed and actions are in place to make sure that this does not happen again. Best regards

10/10 – Uitstekend

Millie

1 nacht verbleven in augustus 2021

4/10 – Matig

lindsey

1 nacht verbleven in augustus 2021

4/10 – Matig

Steve

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Hi Steve Than you for your feedback Please accept our apologies for not been able to fulfill your expectations Best regards

10/10 – Uitstekend

Jordan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Hi Jordan Thank you for your feedback I am very pleased to see that you had a good stay Best regards

8/10 – Goed

Jacqueline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021

6/10 – Redelijk

Damian

Positief: Staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Overrated and over priced!!!!
very overrated hotel - expensive for what you get and beds uncomfortable. Did not like fact of the £50 up front hold charge on credit card - still not cleared bank after 7 days!!!!
1 nacht verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Good afternoon Damian thank you for your feedbacks Please accept my apologies for not fulfilling your expectations Best regards

8/10 – Goed

Terence

1 nacht verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Hi Terence Thank you fir your feedback I hope to see you back in the near future Best regards

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Can't fault the reception staff. Nor the bar staff for that matter. All very cooperative and friendly. I hope the hotel recognises these valuable qualities and give them all a pay rise. PS. The plug in the bathroom sink represents a significant initiative test. But the the leaver to release the plug is hidden directly behind the tap and so out of sight.
1 nacht verbleven in juli 2021
Reactie van \Grazia op 20 aug 2021
Hi Alan Than you for your feedback I can assure you we have made everyone aware Best regards

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Need new tv and channels , bed is decent like the bathroom / toliet layout feels expensive
1 nacht verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Than you for your feedback and for choosing to stay with us

8/10 – Goed

Bryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location friendly service. You must use the hotel restaurant the food is as good as any 5 star restaurant a real hidden gem!!
2 nachten verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Hi Bryan than you so much, the team in the kitchen is extremely pleased with your feedback. we look forward to welcoming you back in the near future Best regards

6/10 – Redelijk

deborah

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Lack lustre
Room very small had to go down side of bed sideways , bath chipped shower came of the wall while using and glass doors to bathroom lacked any privacy . Breakfast dull and poor quality ingredients . In all not 4 star and over priced .
2 nachten verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Hi Deborah than you for your feedback I am sorry to see that you did not enjoy our breakfast, We have made head chef aware and we will continue to improve it . Many Thanks

8/10 – Goed

Carol

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Being fussy maybe ?
Nice enough twin room but it did not come with all the amenities mentioned when I selected it… no tea/coffee machine just a kettle, no safe or sofa bed and no outlook , though room with “ city views” was detailed; to be fair an adjustment to cost of stay was given when I pointed this out at checkout. Staff were lovely and friendly
3 nachten verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Hi Carol thank you for your feedback I will definitely check the setting because we do not have city view or tea/coffee machine in any of our bedrooms. thank you for your special notes regarding the staff it is really appreciated Best regards

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021
Reactie van Grazia op 20 aug 2021
Thank You Jessica for your great feedback Best regards

10/10 – Uitstekend

Sanjeev

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth the money
Lovely hotel, we stayed in the king club room, with views of the river. A very good sized room, with a good room layout. Would definitely stay there again.
2 nachten verbleven in juni 2021
Reactie van Grazia op 1 jul 2021
Thank you for your feedback we look forward to welcoming you back in the near future Many Thanks Grazia

8/10 – Goed

Chris

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Good location
Good location for where our race event was taking place. Near to river & all Kingston town amenities. Staff were friendly & polite. Not a great dinner menu for anyone with food intolerances but they did produce some non descript, bland chicken & vegetables
1 nacht verbleven in juni 2021
Reactie van grazia op 1 jul 2021
Thank you for your feedback We look forward to welcoming you back in the near future Many Thanks

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel, well situated
Clean, comfortable accommodation, with all needs catered for. Well located for pleasant riverside walk to Kingston (40 mins)or short bus ride to Esher) On site free parking is a bonus
2 nachten verbleven in juni 2021
Reactie van Grazia op 1 jul 2021
Thank you for your feedback We look forward to welcoming you back in the near future Many Thanks

8/10 – Goed

Shane

1 nacht verbleven in juni 2021
Reactie van grazia op 1 jul 2021
Thank you for your feedback We look forward to welcoming you back in the near future Many Thanks

6/10 – Redelijk

Thwe

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
We booked a room in this hotel for the view. When we arrived we were given a very dark room with a small window, no air to breathe in this summer weather of temperature 24. We had to request a better room . The lady gave us a better room with a slight resistance. We paid £129.90 which was a good price . We were disappointed been offered a poxy room in the first place. It should have made it clear the price for different kind of rooms on the website.
1 nacht verbleven in juni 2021
Reactie van grazia op 1 jul 2021
Thank you for your feedback I am pleased to inform you that we have gone through & checked the room description We look forward to welcoming you back in the near future Many Thanks

8/10 – Goed

Devina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bed very comfortable, staff lovely
1 nacht verbleven in juni 2021
Reactie van grazia op 1 jul 2021
Thank you for your feedback We look forward to welcoming you back in the near future Many Thanks

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location and nice hotel
Location excellent for what we wanted to do. Bit surprised there was no wardrobe in the room though x there was a narrow cupboard with an ironing board in.
1 nacht verbleven in mei 2021
Reactie van grazia op 17 jun 2021
Hi Diane Thank you for your great feedback we look forward to welcoming you back in the near future Many Thanks Grazia

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel near Surbiton and Kingston
Nice hotel. Quite a small room but functional and comfortable. Very clean. Good service. Covid restriction meant I didn’t use any facilities, restaurants or room service. Good location, 2 mins walk to the Thames, 10 mins walk from centre of Surbiton or 30 mins from Kingston.
1 nacht verbleven in maart 2021
Reactie van Grazia op 17 jun 2021
Hi Daniel Thank you for your great feedback we look forward to welcoming you back in the near future Many Thanks Grazia

8/10 – Goed

Robert Brian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 night stay in Surbiton
Very enjoyable stay after a stuttering start. We were not happy with the room initially allocated, but this was changed and upgraded very quickly when we alerted the Crowne Plaza staff. Good views and excellent room service breakfasts. Covid restrictions meant the the atmosphere was flat, but there is nothing that could be done about that. Covid precautions were excellent.
1 nacht verbleven in mei 2021
Reactie van Grazia op 17 jun 2021
Hi Robert Thank you for your feedback I am pleased to hear that even if you had a stuttering start the team managed to offer a suitable solution. We look forward to welcoming you back in the near future Many Thanks Grazia

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great support
The staff have been superb in making sure I have been well catered for and looked after.
1 nacht verbleven in april 2021
Reactie van Grazia op 17 jun 2021
Hi David Thank you for your great feedback we look forward to welcoming you back in the near future Many Thanks Grazia

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a calm night, the staff were very professional. Would recommend.
1 nacht verbleven in maart 2021
Reactie van Grazia op 31 mrt 2021
Thank you for your feedbacks we look forward to welcoming you in the near future

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Location ........ .............................location
1 nacht verbleven in maart 2021

4/10 – Matig

Andrew

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Water ingress through the ceiling at 4am in the morning. Offered free breakfast but we had paid for that already. Then 2 complementary Drinks. Overslept so missed the breakfast. Think another night offered free of charge Would have been the minimum offered. That said staff are very professional and polite
1 nacht verbleven in december 2020
Reactie van Jeem op 24 dec 2020
Dear guest, Thank you for your feedback. Please accept our apologies for not fulfilling your expectation. I can assure that your feedback has been taken into consideration and more training has been given to the team. Best regards

10/10 – Uitstekend

Estelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location for Kingston & surrounding areas
Our stay, in-between our house sold & moving on, was comfortable & had everything we needed. The staff were excellent & on hand to help when needed. Food offering was very good. No complaints & would definitely stay again.
14 nachten verbleven in november 2020
Reactie van Grazia op 30 nov 2020
Dear Estelle Thank you for your great feedback We look forward to welcoming you back in the near future Best regards Grazia

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2020
Reactie van Grazia op 30 nov 2020
Dear Guest thank you for your feedback and for choosing to stay with us Best regards

10/10 – Uitstekend

Gemma

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2020
Reactie van Grazia op 10 nov 2020
Dear Gemma Thank you for your great feedback Thank you for choosing to stay with us Best regards

10/10 – Uitstekend

paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vey comfortable
1 nacht verbleven in oktober 2020
Reactie van Grazia op 10 nov 2020
Dear Paul I am pleased you find our property very comfortable We hope to welcoming you back in the near future Best regards

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in oktober 2020
Reactie van Grazia op 10 nov 2020
Thank you for your feedback we look forward to welcoming you back in the near future Best regards

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly staff
1 nacht verbleven in oktober 2020
Reactie van Grazia op 10 nov 2020
Dear Marie Thank you for your great feedback We look forward to welcoming yo back in the near future Many Thanks

8/10 – Goed

Geverifieerde reiziger

7 nachten verbleven in september 2020
Reactie van Clementina op 6 okt 2020
Dear Guest, Thank you for your feedback. I look forward to welcoming you back again. Kind regards

6/10 – Redelijk

Nga Nei

Negatief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in september 2020
Reactie van Clementina op 6 okt 2020
Dear Nga Nei, Thank you for your feedback. I look forward to welcoming you back again. Kind regards

10/10 – Uitstekend

Francis, USA, Georgia

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel. Only problem is the Parking. Not ideal. But good location and nice staff.
1 nacht verbleven in september 2020
Reactie van Clementina op 6 okt 2020
Dear guest thank for the time taken to write the review. I am pleased to hear that you enjoyed our location and our staff. Apologise if the car parking didn't meet your expectation but it is situate at back of the hotel. I look forward to welcoming you back again. Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff very friendly and hotel very clean. Ideal location
1 nacht verbleven in september 2020
Reactie van Clementina op 6 okt 2020
Dear Guest, Thank you for staying at Crowne Plaza London Kingston. I am pleased to hear that our hotel met your expectation. I look forward to welcoming you again Kind regards