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Beoordelingen van Flexistay Tulsi Aparthotel

3 out of 5
Flexistay Tulsi Aparthotel
256a High Street, Croydon, England

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 39 van 146 beoordelingen" "
Gastenscore: 8 - Goed. 47 van 146 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 146 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 146 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 146 beoordelingen" "

7,4/10

Netheid

7,4/10

Personeel en service

6,8/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

3,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Elli

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
This is a tired property, there was a hole in the floor covered by lino. Things broken and cracked. Yes, perfect location for ammeneties etc. But in room 1, do not stay. Things are rusty, shelves missing. Bed you can feel springs.

4/10 – Matig

Susie

Negatief: Netheid, comfort kamer
Smutsigt och mycket slitet hotell och rum. Jag rekommenderar inte någon att bo där.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Rejin

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Gareth

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Oluwadamilola Abdulkadir

1 nacht verbleven in oktober 2023

6/10 – Redelijk

adria

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Postcode take us to another property finally found the place no reception tock us about 20 minutes for someone to answer the buzzer . Then after call to get the room information were we where staying in. Once in we were happy very clean and spacious. Again we didnt know were to leave key upon leaving. Abit more communication is needed
1 nacht verbleven in september 2023

4/10 – Matig

David

Negatief: Netheid, comfort kamer
Overall a mixed bag. It was cheap and the receptionist was very flexible when we arrived concerning our check-in. However, the apartment was dirty and very worn. We mostly ended up eating out due to the low hygienic level of the place, which defeated the whole purpose of living in a place with a kitchen.
4 nachten verbleven in september 2023

4/10 – Matig

Arthur, Seattle

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The reception desk was not attended at any time during the stay. I was directed to the room by an intercom at the front door and put the key in a drop box on checkout. This gave me a feeling the property was not very secure.
1 nacht verbleven in augustus 2023

4/10 – Matig

Olufemi

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There was no reception
1 nacht verbleven in augustus 2023

4/10 – Matig

Lee

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid
Not great
This place has dirty, stained carpets. Wallpaper hanging off. Not a happy stay.
1 nacht verbleven in juli 2023

8/10 – Goed

Behnam

1 nacht verbleven in juli 2023

6/10 – Redelijk

Sivakumar

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Petr

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with a very strong wifi signal & a laundry room. Best part - the latter is free for guests.
4 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
1 nacht verbleven in maart 2023

8/10 – Goed

Peter

Positief: Netheid, comfort kamer
No brainer. Just choose this place.
I can’t understand why people spend the same amount of money to stay in a different hotel with no cooking facilities. This place might not be the Ritz but the money you can save because you can cook your own food instead of having to order in or eat out is great. Everything was clean and well maintained. I will be staying here again at some point.
1 nacht verbleven in maart 2023
Reactie van Ricky op 31 mrt 2023
Many thanks for your review

8/10 – Goed

Ottavio

Good stay
Stuff very helpful and friendly Good value for money , meets all the basic needs
1 nacht verbleven in februari 2023
Reactie van Ricky op 31 mrt 2023
Many thanks for your review

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in februari 2023

4/10 – Matig

Mizanur

Zakenreiziger
Negatief: Netheid, comfort kamer
Avoid unless you like living in a hovel
Very tired shoddy workmanship and for the price it was very bad! Should stay in Travelodge or a premier in..apart from towels and bedding the place was soo tired and looked like a council flat in disrepair. Very noisy and hollow partition walls! Never again as I couldn’t sleep
1 nacht verbleven in februari 2023

8/10 – Goed

KEVIN

6 nachten verbleven in november 2022

4/10 – Matig

Olajide

25 nachten verbleven in juli 2022

8/10 – Goed

Eloisa

1 nacht verbleven in augustus 2022
Reactie van Kumar op 14 sep 2022
Thank you for giving us a good score, we will continue to strive hard to make your experience a better one on your next visit

6/10 – Redelijk

Zuzana

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
The receptionist was really nice soved any issues straight away. The room looked nothing like the one on the picture this place teally needs to fix up everything inside the room. Its ok for one night stay for a single person.
1 nacht verbleven in juli 2022

8/10 – Goed

jimbo

Positief: Netheid, comfort kamer
Good stay
The staff member was knowledge able and very helpful
2 nachten verbleven in juli 2022
Reactie van Kumar op 15 aug 2022
Thank you for a positive feedback this means a lot to us

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
Cockroaches in the bed and electricity that didnt work
3 nachten verbleven in juli 2022
Reactie van Kumar op 15 aug 2022
We have done the pest control treatment and the whole electricity line is checked and fixed now

10/10 – Uitstekend

Malin

1 nacht verbleven in juni 2022
Reactie van Ricky op 27 jun 2022
Many thanks for your review

6/10 – Redelijk

Rune

Negatief: Netheid
Ok place to stay, ok value, some minuses
Ok place to stay, ok value, Croydon is a Town in itself with good and fast options to get around, Victoria Station in less than half an hour from hotel, walk 1km and train. Nice with apt with kitchen, stovetop, micro, fridge, taster and so on. Wi-Fi did not work in my room, 15, (used mobile 4g instead) tv could only show a few channels, also with stops. Entrance with bad smell (ok in room) . Both bathtub and shower, warm water. Wc. Lot of shoppingpossibilities in the neighbourhood, also good takeaway, pubs and restaurants. 2 Big shopping-centres in C, and I mean Big.
3 nachten verbleven in juni 2022
Reactie van Ricky op 27 jun 2022
Thanks for taking the time to review. We have just reopened after being closed for a while so appreciate your patience

2/10 – Ontzettend slecht

Emily

1 nacht verbleven in juni 2022
Reactie van Ricky op 27 jun 2022
Sorry you didnt have a good stay. Please feel free to get in touch to feedback

8/10 – Goed

Vlastimil

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in december 2019
Reactie van Pat op 16 jun 2020
Many thanks for your great review

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van Ammy op 12 jan 2020
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Never again this hotel smells I didn’t get any sleep whatsoever
1 nacht verbleven in november 2019
Reactie van Ammy op 1 dec 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would really recommend this hotel since it will meet your privacy standards. It will make you feel at home. I really liked the kitchenette. It was very helpful. Needless to say that the staff were really helpful and respectful. I would really want to send my thanks to Nandeeesh because of his assistance to me on my last day.
28 nachten verbleven in oktober 2019
Reactie van Ammy op 19 nov 2019
Hi, Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ammy.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value and communication with perfect location.
3 nachten verbleven in november 2019
Reactie van Ammy op 18 nov 2019
Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

4/10 – Matig

Warren, Calgary

Reisde met partner
Negatief: Netheid, voorzieningen
Dirty, moldy, dank (windows barely open) Cleaning staff didn't do much in the 9 days we were there. If I didn't have to prepay, wouldn't have stayed there
9 nachten verbleven in november 2019
Reactie van Ammy op 15 nov 2019
Sorry for the discommode, Warren! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

10/10 – Uitstekend

Diariata

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sejour très positif, les employés de l’hotel étaient très accueillant et la chambre était très bien pour le rapport qualité-prix ! Le quartier est bien il y a beaucoup d’endroits où l’ont peut manger pour très peu. Il y a le tram à 10 minutes de marche qui nous emmène près du centre de Londres en 20-25 minutes.
3 nachten verbleven in oktober 2019
Reactie van Kumar op 12 nov 2019
Hello Diariata, Thank you for giving us a very positive feedback, we look forward to welcome you again in our property

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Sort out check in ahead - like the Crystal Maze!
Interesting check-in. Couldn't work out how to get in once we were inside the building itself. There was a bank of six minisafes containing keys, each with a combination locks, to which we had no codes. We weren't sent any instructions other than the hotels.com confirmation. On the reception desk was a OYO card telling us how much they cared about our satisfaction with a phone number to call. I rang it, asking how we accessed our room. The gentleman I spoke to couldn't help. He needed a booking reference in a different format from that which I had. I asked if he could search for my booking by my surname. No he couldn't - only by arrival date or booking ref. So I asked him to search by arrival date. He did this - BUT HAD NO RECORD OF THE FLEXISTAY TULSI on OYO's system!!! How can this be possible? Anyway, after 8 minutes getting nowhere, I noticed another number - a Flexistay number. The gentleman on the end of this was helpful and told me my room number and that it was unlocked with the keys inside. Sorted! The room itself was OK. The floor could have done with a sweep. The road noise was terrible, despite double glazing. But there was a fridge cooker, iron, hairdryer, toaster, etc. The bed was comfortable enough and the room was a nice size.
1 nacht verbleven in oktober 2019
Reactie van Ammy op 22 okt 2019
Hey, Sorry for the inconvenience caused. We would like to turnaround this experience for you. Just give us another chance to delight you with our services. Wish you a wonderful day ahead. Regards, Ammy.

8/10 – Goed

Elliot

Positief: Netheid, personeel en service en comfort kamer
5 nachten verbleven in september 2019
Reactie van Ammy op 22 sep 2019
Thanks for rating us positively,Elliot! Glad to see that the services offered by us meet your expectations, we’ll endeavor to keep it up. Regards, Ammy.

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would recommend
Good value for money property. Meets all the basic needs and despite its streetside location is relatively quite. Have stayed here a few times for short term needs.
2 nachten verbleven in augustus 2019
Reactie van Cheshta op 30 aug 2019
Delighted to hear your words of praise, Marc! We’ll ensure to provide a consistent service in the future too. Have a pleasant day ahead :) Regards, Cheshta

6/10 – Redelijk

Zoe

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
In happy stay
Hi I stayed at Tulsi aparthotel before and it was really nice so booked it again .stayed at the same aparthotel and in the same room with my partner and it was really nice for the first day. The second day was not so good as my partner was sitting on the wheelie chair and one of the wheels came off causing my partner to a fall off the chair and hit his head.then on the Sunday night I went to go in the desk cupboard and the screws came through the holes in the to hinge.Now this make us have second thoughts about staying in this place again. As you don't expect somewhere where customers are staying to be that poorly maintained
2 nachten verbleven in augustus 2019
Reactie van Ammy op 24 aug 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

8/10 – Goed

Zoe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2019
Reactie van Ammy op 5 aug 2019
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good.
Nice rooms. Noisy outside but you can't do much about that with it being in the town centre. 99% sure it's being used as a knocking shop though!
3 nachten verbleven in juli 2019
Reactie van Ammy op 31 jul 2019
Hi, Thank you for sharing your feedback. We’ve cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Ammy.

2/10 – Ontzettend slecht

Mauro

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible Experience
The room was hot, the bed was terrible, the TV was smaller than a laltop screen, the pillow was horrible and the mattress was the worst I ever slept in.... The overall quality/confort of the room was below anything I ever saw in a "hotel". For me the confort level of the room was so, so bad that I had to leave after the first night and find another place were I would be able to sleep. As for the location, if you need to be in Croydon, like I had to, the location is not bad. If you have to go to London, do yourself a favour and stay closer to the city. The check in was easy, and that was the only positive, but you don't get to really see anyone. There are no services at all available at the hotel. The internet works. Cable tv doesn"t. The shower is either too hot or too cold like other people said... The price was very expensive for what was offered. I ended up having to pay for two hotels for the second night, because I just could not stay at this place. So, it ended up being even more expensive. I will never stay at this place again and will avoid the "OYO Stays" as well. Terrible, just terrible.... it is the only way to describe this place....
2 nachten verbleven in juli 2019
Reactie van Edward op 28 jul 2019
Hi, Mauro! Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we’ve immediately shared the feedback to our relevant team to look into this concern so that our other guests shouldn’t face such trouble further. Hope to make your future experience delightful and we assure you that we won’t let you down this time. Regards, Edward

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Nice spacious room. Mattress could do with a change (lumpy). Bathroom really nice and a good bath. Good there is a fan in the room (room was HOT). Utensils all there. Free washing machine facilities.
3 nachten verbleven in juli 2019
Reactie van Ammy op 27 jul 2019
Hi, Thanks for spending your valuable time to write the review. Feedback and suggestions of our valued like you always motivate us to improve our services further. Regards, Ammy.

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic option!
We loved this place! Spacious room and great kitchenette. Super close to metro and transit options. Such an easy commute so you can avoid expensive London prices. Good fish and chips restaurant and convenience store nearby. We will stay here again!
3 nachten verbleven in juli 2019
Reactie van Ammy op 16 jul 2019
Delighted to hear your words of praise, Kathryn! We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Ammy

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's to much noise from the high street ! The room was clean and the man from the front desk very polite !
2 nachten verbleven in juli 2019
Reactie van Kumar op 9 jul 2019
Hello Guest, Thank you for giving us high rating, our windows are double glazed too, we do understand that we are on the high street and there is a possibility of road noise.

10/10 – Uitstekend

BETTY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant place to stay
I was amazed at how clean, organised Oyo Tulsi is. Rooms were as described. Well presented. I was able to use the kitchenette and nothing compares to a quiet, clean, serene well positioned apartment. Going places was as easy as 5 minutes. This is the place to stay when one is away from home.
3 nachten verbleven in juni 2019
Reactie van Ammy op 25 jun 2019
Hi, Betty! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Ammy

8/10 – Goed

audrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cupboard
Ok, it's a cupboard with a small window. Ok for just 1 night. The shower base overran with water because the water couldn't drain quick enough, so could flood. The Romainain Clearer, not too pleasant and pretends not to speak English - no good if you ask a question, but seems to understand when suits. The other Clearer is much more pleasant and helpful. Apart from that everything was fine and well.
1 nacht verbleven in juni 2019
Reactie van Ammy op 21 jun 2019
Hi, Audrey! Thanks for spending your valuable time to write the review. Surely, we’ll work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Ammy

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in mei 2019
Reactie van Ammy op 21 jun 2019
Charmed to see you loved our services! Have a pleasant day ahead :) Regards, Ammy

6/10 – Redelijk

Sharon

Negatief: Personeel en service, comfort kamer
High street Croydon
Didn’t see anyone from the apartments for check in or out! The bed was really creaky and tbh needs to be replaced, no plug for the bath and the shower head was placed in a ridiculous part of the bath
3 nachten verbleven in mei 2019
Reactie van Manager op 28 mei 2019
Hello Sharon, Thank you for your feedback, we have escalated the same to the operations team and they will look into the issues and have them fixed

10/10 – Uitstekend

audrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shower me with riches
It was great, only the shower was too hot and couldn't get it to the right temperature to shower underneath. Great room.
8 nachten verbleven in mei 2019
Reactie van Kumar op 28 mei 2019
Hello Audrey, Thank you for giving us high rating, we look forward to welcome you again to our aparthotel.

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable, clean staff very helpful.
5 nachten verbleven in mei 2019
Reactie van Kumar op 28 mei 2019
Hello John, Thanks for giving us good rating, we look forward to welcome you again to our aparthotel.