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Beoordelingen van Fox Connaught

3 out of 5
Fox Connaught
Lynx Way, London, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 201 van 533 beoordelingen" "
Gastenscore: 8 - Goed. 222 van 533 beoordelingen" "
Gastenscore: 6 - Redelijk. 66 van 533 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 533 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 533 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

6,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
3 nachten verbleven in september 2021
Reactie van Aidan op 12 okt 2021
Thank you for taking the time to leave us a review! If you'd like to get in touch with us to recommend how we can make your next stay a 10/10 we'd love to hear your feedback!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Handig gelegen bij Londen City Airport. Voor liefhebbers van een typisch Engels hotel. Helaas geen lift, hetgeen keurig vermeld wordt bij inchecken.
1 nacht verbleven in april 2019
Reactie van CHH Team op 28 apr 2019
Thanks for staying with us!

8/10 – Goed

Rudi

Positief: Personeel en service
Check-in before midnight! (But staff waited for me
I booked this hotel for an overnight stay to leave from London City Airport. Meeting up colleagues in the evening, it turned later than I realized and when I arrived at 1pm arrived at the hotel, where a late receptionist lead me in. It's only the day after that I noticed on my reservation that checking was until midnight only. I appreciate someone waited for me nevertheless! Walking from the hotel to the airport is about 15 minutes but over a rather dangerous road/bridge. Not advisable.

8/10 – Goed

Dirk

Positief: Netheid, personeel en service

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect stay
Small hotel. Small room, however with all comfort needed. Breakfast/diner is perfect. Nearby (walking distance) from City Airport and ICC ExCell.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

4/10 – Matig

Kerry

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The rooom was nice and clean but lack of bedding and the service was absolutely awful, seriously rude and unhelpful staff
1 nacht verbleven in mei 2024

8/10 – Goed

Rebeca

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
When I arrived there was old trash in the bin. and during the days of my stay they only came by one day to do the cleaning, the room was occupied and they did not return
1 nacht verbleven in april 2024

8/10 – Goed

Rebeca

Zakenreiziger
Negatief: Netheid, voorzieningen
The only thing was that I stayed 3 nights. And they didn’t clean the room, make the bed… I knew it was like an small hotel with no lift…
3 nachten verbleven in april 2024

6/10 – Redelijk

Victoria

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This was a great place to stay in terms of convenience for the ExCel. Was unable to contact the property (either via Expedia booking contact property function or using their phone number) ahead of time regarding a late check in which was frustrating. Bathroom wasn't completely clean and in poor condition.
2 nachten verbleven in april 2024

8/10 – Goed

Helen

Positief: Netheid, personeel en service
q
2 nachten verbleven in april 2024

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Things I liked: Good atmosphere, friendly staff, comfortable room, great location, good price. Things I disliked: No breakfast included in stay. Sink was full of water in my room, with bits floating in it. Bedside telephone had gunk stuck between the keys. Check in time was not 24h.
1 nacht verbleven in april 2024

4/10 – Matig

Rob

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

8/10 – Goed

Eva-Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gute Zeit gehabt
5 nachten verbleven in maart 2024

8/10 – Goed

Andy

Positief: Netheid, personeel en service en voorzieningen
Lovely room. Very clean and comfortable.
1 nacht verbleven in maart 2024
Reactie van Management op 17 mrt 2024
Hi AndyThank you for your feedback, we do appreciate it.RegardsPoli

10/10 – Uitstekend

Rachael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing night, clean and comfortable. Breakfast was lovely and nice pub with stunning food.
1 nacht verbleven in maart 2024
Reactie van Management op 17 mrt 2024
Hi RachaelThank you for your feedback, we do appreciate it.Look forward to seeing you again.RegardsPoli

6/10 – Redelijk

Elisabeth

Reisde met familie
Negatief: Personeel en service
El cuarto era grande y espacioso pero el techo tenía humedad, la persona de la recepción muy poco amable.
3 nachten verbleven in februari 2024
Reactie van Deputy Manager op 9 apr 2024
Thank you for your review! All feedback is extremely appreciated here.We are sorry to hear that you had an unfriendly encounter, we will do all that we can rectify this! Hopefully we can welcome you again!

4/10 – Matig

James

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The room was very clean, the shower was cold and leaked all the time. Staff were pleasant. However, the hallways smelt of weed. We were told breakfast would be ready at 7.30 am ....we waited until 8.45 a.m., and the shutters or the building had not opened, no staff, no breakfast.
1 nacht verbleven in februari 2024

4/10 – Matig

Louise, Walsall

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Deputy Manager op 9 apr 2024
Thank you for your review. We are sorry to hear that we did not meet your standards. Please feel free to email us so we can do what we can to rectify this.

6/10 – Redelijk

Marta

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Personale molto gentile e disponibile; bello il pub ma la stanza era decisamente datata e aveva un cattivo odore.
2 nachten verbleven in februari 2024
Reactie van Management op 8 mrt 2024
Hi MartaThank you for your feedback we will look into this. We are pleased that you was happy with everything else.RegardsPaulinaRegards

8/10 – Goed

Andtea

It was very relaxed and good value for money
1 nacht verbleven in februari 2024
Reactie van Management op 25 feb 2024
Thank You for your review!We highly appreciate your feedback.

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booked to watch a show in London. Arrived at hotel and left cases in room. During the show my father in law suffered a severe medical emergency back home in Kent. We rushed back to the hotel and left straight away to return home. The hotel manager was sympathetic and said he would contact us and discuss a full or partial refund. I have heard nothing and the money has been taken out of my account. At the time the money was not important but the principal of the matter is in my opinion shocking. As I booked this through Expedia i assume it must have been a joint decision but it seems a very unprofessional and heartless way to conduct business

8/10 – Goed

Graeme

Positief: Netheid, personeel en service en voorzieningen
This was a great place to stay for an event at the Excel, and the food and staff were lovely. Although the rooms were a bit dated in decor and furnishings, it was fine for my needs. The en-suite was overlooked by the neighbouring hotel which was a little worrying! The bathroom was showing some signs of wear and tear, rusty bin and peeling paint. Staff were lovely, especially the lady who was doing the breakfast buffet in the morning!
2 nachten verbleven in januari 2024
Reactie van Manager op 12 feb 2024
Hi GraemeThank you for your feedback. We are looking into updating our hotel. Hopefully we will see you again in the future.RegardsPaulina

6/10 – Redelijk

Ferat

Zakenreiziger
Positief: Netheid
4 nachten verbleven in januari 2024
Reactie van Management op 12 feb 2024
Hi FeratThank you for your score.RegardsPaulina

10/10 – Uitstekend

Alan

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Great for the money
Not the best hotel in London but definitely the best for the money. Great staff and perfect for a bed for the night whilst away with work. Food and drink in the attached bar was good. Room was quiet and comfortable. Hotel is undergoing renovation but not such a massive overhaul that areas are blocked off. Looking forward to stopping there again in June and getting the docklands train into the city. Thank you to the lady member of staff who met us at breakfast and dispelled the mith about all southerners being rude and off hand.
1 nacht verbleven in januari 2024
Reactie van Management op 12 feb 2024
Hi AlanThank you for your feedback.We look forward to seeing you soon.RegardsPaulina

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly welcome and nice spacious room
1 nacht verbleven in januari 2024
Reactie van Management op 12 feb 2024
Hi AndrewThank you for your feedback.RegardsPaulina

6/10 – Redelijk

Anthony

Zakenreiziger
Positief: Personeel en service
Ok if you get it cheap
Hotel was quite cheap and it was obvious why when staying. Very cold room, storage heater took all night to heat the room so had to wear clothes in bed as could see my breath it was that cold and there was a massive water stain on the wall. Breakfast was pastries, toast and cereal (no gluten free options so I skipped it but it looked ok)
1 nacht verbleven in januari 2024
Reactie van Management op 12 feb 2024
Hi AnthonyThank you for your feedback. We will take onboard your comments.RegardsPaulina

6/10 – Redelijk

Malene

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not clean
Very kind and helpful staff. Offered to help with getting our luggage up the stairs. The room was very dirty. Huge water stains tyrned ornage/brown on the walls. Dusty and food/drink stains on the walls. Didnt even wanna take a shower, dont think I've been to a hotel this dirty in my life. We were only there one night, so we didnt care. Wouldn't stay there again because of lack of cleanliness.
1 nacht verbleven in januari 2024
Reactie van Management op 12 feb 2024
Hi MaleneSorry to hear that you had a bad experience with us. We will definitely take your comments onboard. RegardsPaulina

2/10 – Ontzettend slecht

Olusegun

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On arrival at the building, we were hit by unpleasant stale smell from the entrance and walking through to the reception where the room key was handed over. On getting to the room, it was freezing, switched on the small heater mounted on lower part of wall which wasn't doing much. There was permanent stain around edges in shower tray. I went downstairs and asked the receptionist about the heating and was told it takess about 10 minutes to heat up the room. The didn't properly warm up until later i the evening, having checked in around 3pm, so had to stay in a cold room. The mattress was terribly uncomfortable that both my partner and I had body ache. I was informed by one of the ladies at the bar that breakfast starts at 7.30am and finishes at about 10am. We went downstairs for breakfast just before 9am but the bar area was closed and there was no one to ask for information. Breakfast was included in booking but wasn't provided, so we checked out just past 9am. I will not be coming back to this place and definitely will not be recommending it to anyone.
1 nacht verbleven in januari 2024

6/10 – Redelijk

David K

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Management op 12 feb 2024
Hi DavidThank you for your score. We look forwarding to seeing you soon.RegardsPaulina

6/10 – Redelijk

Kiyotaka

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
クルーは親切
Wi-Fiが弱過ぎ。トイレの取手は取れていた。寒い。
2 nachten verbleven in december 2023
Reactie van Management op 12 feb 2024
Hi KiyotakaThank you for your score. RegardsPaulina

6/10 – Redelijk

Chris

1 nacht verbleven in december 2023
Reactie van Management. op 30 dec 2023
Thank you!We appreciate all feedback!Hope to see you again soon.

10/10 – Uitstekend

Jazmine Ashanti

2 nachten verbleven in december 2023
Reactie van Management op 12 feb 2024
Hi JazmineThank you for your score. We look forward to seeing you soon.RegardPaulina

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Management. op 30 dec 2023
Thank you for your review! We appreciate all feedback here at Fox @ Connaught. Hope to see you again soon!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Another brilliant stay here. Really liked the room I was in, which was in good condition. There was an issue with my room when I checked in, but it was sorted out. The bar downstairs is also really good. I will keep coming back when I need to get a hotel in the area.
3 nachten verbleven in december 2023
Reactie van Management. op 30 dec 2023
Thank You for your review! We appreciate all feedback here at Fox @ Connaught. We are extremely glad that you enjoyed your stay with us. Hope to see you again Soon!

8/10 – Goed

Paulo

Positief: Personeel en service
4 nachten verbleven in december 2023
Reactie van Management op 11 dec 2023
Thank you for your Review!We are happy you enjoyed your stay, and look forward to meeting you again next time!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff are friendly. The room is wider than expected. I can have quick breakfast in the restaurant area so its good for trips with tight schedules. P.s. I heard some sound from running DLR but it’s not loud. If you’re not sensitive to a low level sound during sleep it will be a good choice for stay.
1 nacht verbleven in december 2023
Reactie van Management op 9 dec 2023
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We Look forward to meeting you again.

8/10 – Goed

Michael

Positief: Netheid, personeel en service
Had a decent stay in room 1.....bed was comfortable though the room and shower are looking a bit dated and tired...but for the price it was what i expected.
1 nacht verbleven in december 2023
Reactie van Management op 9 dec 2023
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We hope to see you again!

8/10 – Goed

Michaela

Positief: Netheid, personeel en service en comfort kamer
Ok för priset
Ligger lite avsides. Bekväm säng. Trevlig personal. Heltäckningsmatta i rummen, lite mögel i badrummet. Helt ok vistelse, gå av vid prince regent, tar ca fem minuter att ta sig därifrån till hotellet. Frukosten va sådär, men bättre än ingen frukost alls.
1 nacht verbleven in december 2023
Reactie van Management op 9 dec 2023
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We Look forward to meeting you again.

10/10 – Uitstekend

Radostin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Management op 9 dec 2023
Thank You for your review! We appreciate all feedback here at Fox, Connaught. We looking forward to meeting you again!

6/10 – Redelijk

Patience

1 nacht verbleven in november 2023
Reactie van Management. op 30 dec 2023
Thank you!We appreciate all feedback!Hope to see you again soon.

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
Really liked my stay here and would definitely go back. I thought the room was really good and I liked the bar/atmosphere downstairs. The breakfast could be improved though, I felt like it was very minimalistic.
1 nacht verbleven in november 2023
Reactie van Management. op 3 dec 2023
Michael, Thank You for your review! We are currently in the process of adapting our current Morning Breakfast Routines. We are happy that you enjoyed your stay with us, and hope you welcome you back again! Regards, Management.

2/10 – Ontzettend slecht

Anthony

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Connaught terrible accommodation
Bathroom disgusting No heating
1 nacht verbleven in november 2023
Reactie van Management op 11 dec 2023
Anthony, We are sorry that your stay was not to your satisfaction. We value all feedback here at Fox, Connaught. We will look closely into the matters that impacted your stay!

2/10 – Ontzettend slecht

Candioli Raffaella

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
MAI PIU'
Eravamo via in 4 colleghi per lavoro e abbiamo preso 4 stanze di cui 3 non avevano acuqa calda, e riscaldamento e una addirittura all'ultimo piano non aveva acqua che scendeva regolarmente. Il manager a cui il personale dice di dover far riferimento non c'è mai. E' perfino scattato l'allarme antiincendio e non c'era nessuno che potesse controllare la situazione, hanno fatto usciere tutti poi spento l'allarme senza nemmeno controllare. NON ANDATECI PER NESSUN MOTIVO
2 nachten verbleven in november 2023
Reactie van Management op 11 dec 2023
Candioli, Thank you for your review, we appreciate all feedback. We will look closely into the matters that affected your stay here with us!

8/10 – Goed

Erik, Penwithick

Positief: Personeel en service, voorzieningen
Very pleasent stay only issues were a few areas a bit dirty and shower pressure was very low however when raised with managers was fixed within half an hour so still score highly
3 nachten verbleven in oktober 2023
Reactie van Management op 20 nov 2023
Thank You for your response! We appreciate all feedback given, We hope to welcome you again soon! - Management

6/10 – Redelijk

New

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Grim
Grim. Tired and not very clean at all.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Honey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Gemma

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good stay, check in could be improved.
Overall stay was good. Room was small but fit for what we needed. Air conditioning was amazing as the heat would have been unbearable. The only complaint of the stay was the check in. The person at the desk couldn’t find my reservation, I showed them my booking email and was told I couldn’t possibly be staying here as the rooms were far more expensive. Asked for the manager who found my booking straight away.
1 nacht verbleven in september 2023

8/10 – Goed

A

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend stay
Poli and her team were very helpful and, especially around our personal dynamic. Dominic went beyond and above on the day of our check in. Only thing is that the counter staff did not offer us the 20% discount on her food on Saturday maybe due to knowledge or training of this. Other than that, it was a pleasant experience. Thanks
2 nachten verbleven in augustus 2023
Reactie van Thomas - Assistant Manager. op 21 aug 2023
Thank you for your review! We appreciate all feedback that we receive. We are extremely glad that you were happy with your stay, and look forward to welcoming you again soon!