Comfort driepersoonskamer | Hypoallergeen beddengoed, een bureau, een laptopwerkplek
Beschikbaarheid controleren

Beoordelingen van Grand Airport Ensuites

3.5 out of 5
Grand Airport Ensuites
330 Bath Rd, West Drayton, England

Beoordelingen

4,8
Gastenscore: 10 - Uitstekend. 2 van 45 beoordelingen" "
Gastenscore: 8 - Goed. 13 van 45 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 45 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 45 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 45 beoordelingen" "

5,6/10

Netheid

4,4/10

Personeel en service

4,2/10

Voorzieningen

4,0/10

Staat van de accommodatie en faciliteiten

4,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Aidan

1 nacht verbleven in december 2023

4/10 – Matig

Billy

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not great.
It wasn’t great! The heating was stuck on and it was too hot and so we had to have windows open and listen to aeroplanes taking off and landing. There was no shower gel, only hand wash where it should have been, the ironing board had come off of the wall and was being kept in the cupboard with massive sharp screws sticking out of it… We called customer service for some advise with parking and they said they would call us back but didnt…. Should have paid an extra tenner and stayed at the premier inn.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

TAMARA

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Danielle

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No door on front entrance; free access for animals and public. Very unkept property
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Christopher

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible
This is not a hotel. It is like a bedsit/shared house. I was shocked to see Hotels.com allowing this type of property. I tried to cancel on the day but I couldn't. I stayed didn't dare leave anything in the room when I was out. No parking. If i wasn't alone I would not have stayed.
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Guillaume

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible place to stay, it’s not a hotel or BnB, it’s a dirty shared house with only customers inside and you receive a door code by message to reach your bedroom. They ask for a £25 deposit in order to give you the code, they told me that I will get that deposit back but it’s more than a week now and still nothing ! The place is extremely dirty, the mattress is horrible as we feel the springs in our back, and it’s 120cm large only (they call it double bed), also it’s very noisy. The noise doesn’t only come from the fact that this place is just at the end of the runway and the windows let the noise go through, it also comes from the other people staying at the same place using the kitchen after midnight, and the kitchen is the room linking all bedrooms. Last but not least, there was no table next to the bed and no switch to turn off the light, so you need to use the light of your phone in order to reach your bed, then you have to leave your phone on the dirty carpet… DO NOT STAY THERE !!!
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not as shown in the pictures. The room and bathroom wasn’t clean. Very disappointing
1 nacht verbleven in mei 2023

4/10 – Matig

Lisa

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location vis-a-vis airport was good. Communication about check-in was terrible (received a doc I couldn't open and then could not communicate with any living human until late the evening of check-in - almost had to re-book elsewhere). Bed was truly terrible, shower didn't work, no bath mat.
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, comfort kamer
Horrible.
The name of the the ensuites sounded good. I signed the conditions sheet. We took a taxi to the place and it looks like a run down house. We didn't get the code to get in so stood outside in the snow storm and wind trying to get ahold of someone. We finally got in and then couldn't find room 3. We finally figured that out. The bed was clean but mattress was horrible. More like a hide-a-bed and not comfortable at all. We were half crippled in the morning. It did have a kitchenette but it was not very inviting. We did not take showers. Our room was really cold so we sat in the kitchenette and had some snack where there was heat. The blinds in the bedroom were broken and didn't cover the whole window. Not very private.
1 nacht verbleven in december 2022

2/10 – Ontzettend slecht

Mauricio Joven

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Definir what I was expecting based on the pictures posted
1 nacht verbleven in december 2022

2/10 – Ontzettend slecht

Nicholas

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Upon checking in I found the room in an absolutely disgusting state. The bed had been "made" with fresh towels and a duvet on top but the sheets underneath were stained, covered in dirt and absolutely filthy. The bathroom had urine on the floor, seat and inside the toilet itself. Used cups had been left by the last guest and whoever cleaned the room didn't notice they'd been used so just left them! The desk attached to the wall had been pulled off and exposed long screws to anyone unlucky enough to walk by.
1 nacht verbleven in oktober 2022

4/10 – Matig

Julio

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Habitación y baño literalmente con lo básico.
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Fernando

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Please never waste your money in this dump hole
It has to be one of the filthiest and poorest maintained properties I ever experienced. Filthy, badly in decay, no airport transfer whatsoever, please avoid at all costs staying there, better use to spend that money in food at the airport and sleep in a chair.
1 nacht verbleven in september 2022

4/10 – Matig

Mike

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in september 2022

8/10 – Goed

Ganiyat

Positief: Netheid, personeel en service
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Isadora

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Rodolfo

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Un lugar lamentable, nunca mas!!!
Muy mala experiencia, no se como se atreven a llamase Graind Airport Ensuites, Es una casa frente al aeropuerto subdividida en varias habitaciones, muy ruidosas y incomodas. Según la descripción tenia transporte hasta el aeropuerto, pero finalmente es un servicio con cargo por reservar un taxi, lamentable. Y esa es solo una de las condiciones que no cumplen.
1 nacht verbleven in juli 2022

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service
1 nacht verbleven in juli 2022

8/10 – Goed

Clair

1 nacht verbleven in juli 2022
Reactie van Ana op 14 jul 2022
Thank you for your feedback

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van ana op 14 jul 2022
please let us know how can we improve

2/10 – Ontzettend slecht

Wlodek

1 nacht verbleven in oktober 2021
Reactie van Ana op 28 dec 2021
we are sorry you were not happy, please let us know how can we do better

2/10 – Ontzettend slecht

Mittapalli

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The worst service I have ever seen . Don’t choose this bloody hotel . Waste of hard earned money . Never look at this hotel .
1 nacht verbleven in oktober 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
nice room but narrow stairs, hard to take luggage
nice room, clear information for checking in without any people serving. hard to take luggage upstairs with the narrow stairs.
1 nacht verbleven in september 2021

4/10 – Matig

Tiesha R, Gainesville

Reisde met partner
Negatief: Personeel en service, voorzieningen
My partner and I are usually in need of a place with a full kitchen or some semblance to a kitchen when we travel. We thought the guest house would be a good alternative to the apart-hotels. We were wrong. While we got plenty of privacy, we got virtually no assistance when it was needed. The kitchen was ill equipped and no grocery store near, so delivered grocery and take put was necessary. The managers that were supposedly onsite, never showed, the customer service number changed during our stay and no one can br contacted after 10pm for anything. Housekeeping offered service after we had stayed 7 days (yet the toilet paper needed to be refilled) and they didnt sprak English, so attempting to gey anything from them was a task. The customer service was terrible.
21 nachten verbleven in augustus 2021

6/10 – Redelijk

nicki

Negatief: Comfort kamer
room was average.shower was awful,scalding water you could not adjust
1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en voorzieningen
The place is not clean., they taking ID for short stay too, no communication I went to property twice.. microwave 100 years old...bed is not comfortable,, room not cleaned from two years looks like..they didn’t give proper room and didn’t take request to change it when other room were available
2 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don’t stay here,they necer provided with the code to the front door and being there @ 11:30pm w/no one answering the phone or messages I ended up going to the Marriot, .Don’t waste your money here.
1 nacht verbleven in juni 2021

8/10 – Goed

Stephen

Positief: Personeel en service
Would recommend for cheap place to stay
I found the stay very convient for travelling to heathrow the next day, there are free buses every 7minutes outside. The rooms pretty standard but ideal if you need somewhere close to stay. It had cooking facilities,microwave and a fridge which i found handy. I would definetly stay there again but personally id take ear plugs as your likely to have other travellers leaving at various times which is to be expected next to the airport.
1 nacht verbleven in mei 2021
Reactie van ana op 9 jun 2021
Dear Stephen Thanks you for review

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2021
Reactie van Ana op 9 jun 2021
Hi thanks for the review please let us know how may we improve

8/10 – Goed

Geverifieerde reiziger

11 nachten verbleven in maart 2021
Reactie van Ana op 22 mei 2021
Thanks

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
It was easy to find and next to local shops so easy to get groceries. Very close to Heathrow great for easy cheap overnight stay. Only shared kitchen facilities and seating area and very thin walls. The blinds were broken and there were Old cobwebs in the bathroom, but the staff were nice and the tv worked and it was comfortable for a quick stopover. Very easy contactless check in and out.
1 nacht verbleven in maart 2021
Reactie van Ana op 24 mrt 2021
Dear Guest Thank you for your review

8/10 – Goed

Solomon

Reisde met een groep
Positief: Netheid, comfort kamer
It was a nice place to stay. Adequate facilities except that I was told to use the washing machine, I would need to pay £15 per load which i found to be ridiculous and a negative
7 nachten verbleven in september 2020
Reactie van ANA op 18 sep 2020
Thank you for your review

8/10 – Goed

Lee

Zakenreiziger
Positief: Netheid
Checking in was a bit difficult but room was nice
1 nacht verbleven in september 2020
Reactie van ANA op 18 sep 2020
Thank you for your review

2/10 – Ontzettend slecht

simon

Zakenreiziger
Negatief: Comfort kamer
ont do it
Only half a toilet door so can’t lock it floor not finished noisy guests no hot water one night or light in hallway rubbish not cleaned or room just 2 towels for us both for the whole week and that’s just the start
4 nachten verbleven in juni 2020
Reactie van Ana op 9 jul 2020
Dear Simon Thank you for staying with us, in your stay you never approached us for any help, more than to say thank you and that you're coming back. Please let us know in the future if you encounter problems. Best Regards Ana

8/10 – Goed

Gillian

Positief: Netheid, comfort kamer
Good stay
Easy access to airport...free public transport. Good communication with host. Room was a bit basic..could have used another plug socket and would have much liked a TV and a hook on the door to hang clothes Whole property was clean especially the kitchen.
3 nachten verbleven in juni 2020

10/10 – Uitstekend

Manuel

Positief: Netheid, comfort kamer
1 nacht verbleven in juni 2020
Reactie van Ana op 12 jun 2020
Dear Manuel Thank you for your review Best Regards Ana

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Cleaning was not good, the toilet on bad shap and shower was terrible. Need new shower taps and proper water pressure.
1 nacht verbleven in mei 2020
Reactie van Ana op 12 jun 2020
Dear Guest Thank you for staying with us, next time please call us and we are happy to help. Best Regards Ana

4/10 – Matig

Alal, Birmingham

Zakenreiziger
Very average, too expensive for the amenity and cleaniness needs to improve
2 nachten verbleven in mei 2020
Reactie van Ana op 12 jun 2020
Dear Guest Thank you for staying with us, next time please call us and we are happy to help. If anything is needed extra be sure for your next stay it will be taken to account. Best Regards Ana

8/10 – Goed

Brendan

Zakenreiziger
Positief: Netheid, comfort kamer
Good value.
Convenient, I had one of the downstairs rear bedrooms. Useful to have a door into garden area. Kitchen facilities ideal for short stays. Minor point was inability to get shower to cool down from molten lava setting.
2 nachten verbleven in mei 2020
Reactie van Ana op 12 jun 2020
Dear Guest Thank you for staying with us, next time please call us and we are happy to help. We look forward to see you again. Best Regards Ana

10/10 – Uitstekend

Jeferson, Murcia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buen alojamiento Volveria otra vez si tengo la opurtunidad
2 nachten verbleven in mei 2020
Reactie van Ana op 12 jun 2020
Dear Guest Thank you for staying with us. Your discount code for client is ready for you Jeferson. Best Regards Ana

8/10 – Goed

Stewart

2 nachten verbleven in mei 2020
Reactie van Ana op 12 jun 2020
Dear Guest Thank you for staying with us. Best Regards Ana

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in april 2020
Reactie van Ana op 6 mei 2020
Dear guest Thank you for your review

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
1 nacht verbleven in april 2020
Reactie van Agustin op 3 mei 2020
Dear Guest Thank you for your review. Best Regards Agustin

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
REALLY GOOD THINGS: Clean & Comfortable. Everything worked. Very easy to get into property via key codes on front door & bedroom door. Chosen for its great price (£43 for room) and its nearness to Heathrow airport (5 min taxi or shuttle ride) and Heathrow car hire outlets (8 min walk via pedestrian cut through or 4 min by taxi) as our flight arrived at night when car hire outlets were closed (10pm-6am). The airport & car hire sites were clearly visible from property. We just needed a place to sleep, bath/shower and make a hot drink & microwave food etc - all possible (but must bring own food & drink). And though no staff in site (that we saw) a 24/7 phone number issued immediately after booking and was manned by very helpful staff re any problems or queries. And the option to cancel the booking free of charge up to 24 hours before (if you don’t like their answer to any question you might have or your travel plans change). OK THINGS: Compact room but good storage space. Shared (clean) kitchen with large fridge, microwave, kettle & toaster. Plus glasses, crockery & cutlery provided. LESS GOOD THINGS: Only 1 towel provided (we suspect this was accidental). The finish/decor was basic. Only 3 bedrooms on ground floor (no’s 1-3) so luggage has to be carried by you up a normal family home size stair case to all other Roos. The shuttle service cost £35 (but taxis available). Would have preferred access to phone number before we booked. ALL SAID WOULD DEFINITELY BOOK AGAIN!
1 nacht verbleven in april 2020
Reactie van Ana op 3 mei 2020
Dear Guest Thank you for your review Best Regards Ana