Een buitenzwembad
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Beoordelingen van Lansdowne Hotel

3 out of 5
Lansdowne Hotel
1 Lansdowne Road, Croydon, England

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 57 van 370 beoordelingen" "
Gastenscore: 8 - Goed. 138 van 370 beoordelingen" "
Gastenscore: 6 - Redelijk. 102 van 370 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 370 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 370 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

6,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
Redelijk goed hotel. Echter een grote en lawaaierige ventilatieafvoer liet zich nogal horen. Om 22.00 uur stopte deze wel. Fijn personeel. Op de vraag om een andere kamer werd meteen goed gereageerd.
3 nachten verbleven in juni 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Prima hotel zonder vele luxe
Goed hotel, personeel schiet tekort, maar de kamers zijn groot genoeg, schoon en goed te doen. Jammer dat ze zonder toestemming je kamer schoonmaken dus laat nooit iets open en bloot liggen
2 nachten verbleven in mei 2018
Reactie van NB op 16 mei 2018
Thank you very much for your feedback about our hotel. We really appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. We are so glad that you enjoyed your stay and very much look forward to welcoming you back in the future. Kind regards, Nishant Barua General Manager

8/10 – Goed

Marc, Den Haag

Positief: Personeel en service, staat van de accommodatie en faciliteiten
leuk hotel in een voorstad van Londen
Hotel zonder opsmuk, maar alles netjes en goed geregeld.
1 nacht verbleven in februari 2018
Reactie van NB op 6 feb 2018
Thank you very much for your feedback about our hotel. We really appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. We are so glad that you enjoyed your stay and very much look forward to welcoming you back in the future. Kind regards, Nishant Barua General Manager

4/10 – Matig

Johnnyl, Moerdijk

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geen bijzonder hotel op korte afstand trein Londen
Geen bijzonder hotel op korte loopafstand van treinstation East Croyden met directe verbinding naar harte London (Victoria Station). In nabijheid ontbijtfaciliteit. Hiervoor worden vouchers (korting) verstrekt. Overigens niet op zondag. Hotel kent geen parkeerfaciliteit. Parkeren mogelijk op loopafstand, 5 minuten openbare parkeergarage. Blijft wel lastig bij in- en uitchecken. Er wordt korting op het parkeertarief. Blijft ondanks dit toch prijzig, ruim € 12,- per etmaal. Hotel en ook kamer maken gedateerde indruk. Hierdoor ontbreekt einge uitstraling geldt ook voor personeel (receptiemedewerkers). Kamers zijn rumoerig
Reactie van Tomasz Michalak op 22 dec 2016
Dank u voor het nemen van de tijd waarmee je de review van The Lansdowne. Ik ben zeer dankbaar voor uw feedback, dat is een waardevolle bron van informatie voor mij, ongeacht of het goed of slecht is, en helpt me te zien op de service die wij bieden. Het spijt me zeer dat uw ervaring zo positief als die van anderen op deze site is niet, maar bedankt voor het delen van deze met ons en markeren gebieden waar verbeteringen kunnen worden gevonden. Vriendelijke groeten, Tomasz Michalak Algemeen directeur

8/10 – Goed

DB, Amsterdam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goed gelegen hotel
Een goed zakenhotel, gelegen in de buurt van twee treinstations een op 5 min (East-Croydon) en een op 10 min (West-Croydon) loopafstand. Afhankelijk van waar je moet zijn ben je in zo'n 15-30 min in Londen. Achter het hotel liggen twee winkelcentra (Whitgift & Centrale) en een winkelstraat. De wifi was goed en het restaurant dat bij het hotel hoort had lekker italiaans eten dat niet overdreven duur was. Wat ik minder vond was de badkuip die een beetje hoog ligt en glad is, heb liever een douche in een hotel. De lift is een beetje klein, maar werkt wel. Het is niet een heel mooi hotel de gangen zijn smal en saai maar ik ga dan ook niet naar Croydon voor een mooi hotel. Er is een waterkoker, thee, koffie, warme chocoladmelk en koekjes aanwezig, deze worden bij de schoonmaak van de kamers aangevuld.
Reactie van Tomasz Michalak op 22 dec 2016
Geachte DB, Dank u voor het nemen van de tijd waarmee je de review van The Lansdowne. Ik ben zeer dankbaar voor uw feedback, dat is een waardevolle bron van informatie voor mij, ongeacht of het goed of slecht is, en helpt me te zien op de service die wij bieden. Ik hoop van harte dat u zal terugkeren naar het hotel in de toekomst, als we proberen ons uiterste best om al onze gasten in staat stellen om hun ervaring te genieten. Vriendelijke groeten, Tomasz Michalak Algemeen directeur

8/10 – Goed

Kim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van General Manager op 23 okt 2016
Dear Kim, Thank you very much for your feedback about our hotel. We appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. We are so glad that you enjoyed your stay and very much look forward to welcoming you back in the future. Kind regards, Tomasz Michalak General Manager

8/10 – Goed

Bastiaan

Positief: Netheid, personeel en service
Good transport to london
It was halfway between the AirPort and city center. The trainstation was only five minutes away. The Spa is shared with the next door gym and kinda uncomfortable however the facilities are good. Supermarket acros the street and since we spent mos tour time in london it was an great hotel.
Reactie van Tomasz Michalak op 16 apr 2016
Dear Bastiaan, I am extremely pleased that you enjoy your stays at Lansdowne Hotel! Your comments are a delight to read and thank you once again for taking the time to share your experiences. I think I speak on behalf of everyone when I say we very much look forward to having the pleasure of welcoming you back in the near future. Kindest Regards Tomasz Michalak General Manager

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Niet in het centrum
Bij het boeken stond dat er een zwembad en sauna was en dat het in het centrum lag. Ten eerste lag het hotel in het centrum van croydon maar naar London zelf is het nog een half uur reizen. Ten tweede was het zwembad niet beschikbaar. Terwijl wij daarvoor het hotel geboekt hadden. Ze hadden ook geen vervanging of een vergoeding er voor.
Reactie van Tomasz Michalak op 9 mei 2015
Dear Guest, I would like to firstly thank you for taking the time out to write this review. We really appreciate your feedback, as it helps us to improve our product, services and level of customer service. I am delighted to read that our location was convenient for you. Indeed, it takes only 15 minutes to get to London Victoria and 14 minutes to Gatwick Airport, with the WhiteGift shopping Centre being just a stone throw away. On the other hand, I am dearly sorry about the pool closure during your stay. I can assure you that is not a regular occurrence and the drainage issue that caused the swimming pool to be unavailable has now been rectified. We do hope that the next time you are in London, we will have the pleasure of welcoming you back at Lansdowne Hotel. Kind regards, Tomasz Michalak General Manager

8/10 – Goed

Jan van Wijngaarde, Gorinchem

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Ideaal voor bezoek aan London
Ik heb hier één nacht overnacht voor een korte weekendtrip met mijn dochter. Ideaal als je niet de hoofdprijs wilt betalen die in de stad gevraagd wordt. Ligt pal aan de Southern lijn. Binnen 5 minuten zit je op het station, de rit naar London Victoria is slechts 15 min. London Gatwick ook zoiets. Geen kopie omgeving dus puur voor overnachting leuk. Hotel is keurig en alles redelijk nieuw en vooral belangrijk: schoon! Waterkoker op de kamer met koffie en thee. Ontbijt is niet geweldig dus hebben wij in de stad genomen. We hadden wel wat last van de afzuigers van de keuken onder ons raam. Maar daar was de prijs dan misschien ook lager door.
Reactie van Tomasz op 29 nov 2014
Dear Jan, Thank you for taking the time to review our Hotel and sharing your experiences with everyone on hotels.com. I am pleased to read that you found our location brilliant. We too share your enthusiasm. Indeed, it only takes 15-20 min to get to Victoria and London Bridge and we are just a stone’s throw form some excellent pubs and restaurants. I am glad to read that you found our hotel modern and very clean. Our housekeeping team works so hard to keep the cleanliness a top priority that I am pleased to see this being noticed. It will be a pleasure for me to share your positive comments with each member of staff. I have passed your comments about breakfast on to our management department who carries regular assessments of the hotel, to see what improvements and upgrades can be made to provide a better value to our guests. Thank you for staying at The Lansdowne Hotel and for your kind comments regarding your stay with us. It is great to receive such positive feedback. I look forward to welcoming you again very soon. Kind regards, Tomasz Michalak General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima hotel
hotel is goed.kamer ruim en schoon.treinstation in de buurt je bent binnen half uurtje op de plek die je wilt bezoeken. buurt is prima je kunt er goedkoop eten. supermarkt ook dichtbij. kortom ik zou er zo weer heengaan.
Reactie van Tomasz Michalak op 28 feb 2015
Dear Guest, Thank you for taking the time to review our Hotel and sharing your experience with everyone. I am very pleased that you enjoyed your stay at Lansdowne Hotel! Your comments are a delight to read and thank you once again for taking the time to share your experience. I think I speak on behalf of everyone when I say we very much look forward to having the pleasure of welcoming you back in the near future. Kind regards, Tomasz Michalak General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk hotel met makkelijk toegang tot het centrum
We kwamen aan bij het hotel en van buitenaf lijkt het niet zo mooi maar van binnen ziet het er veel beter uit. Heel netjes en ook vriendelijk personeel. De kamer was netjes en opgeruimd. Vanuit het hotel is het treinstation een paar minuten lopen en met de trein ben je binnen 15 minuten en lage kosten in het centrum van Londen. Het healthcenter naast het hotel heeft een binnenzwembad dat voor hotelgasten gratis toegankelijk is en het is heel fijn om na een lange dag in het centrum van Londen daar even uit te rusten.
Reactie van Tomasz Michalak op 28 feb 2015
Dear Guest, Thank you for taking the time to share your experience regarding your recent stay at the Lansdowne Hotel. I am glad to read that you our staff friendly and your room neat and tidy. It is also good to read that you found our hotel suitably located with few minutes walk to the train station and just 15 minutes journey to central London. I was happy to see, you were able to take advantage of our complimentary usage of the Solution Health Club. Indeed, just a walk across the corridor and you have state-of-the-art cardiovascular equipment, circuits, spinning, free weights, indoor swimming pool, steam room, sauna and Jacuzzi all at your disposal. We really appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. Thank you for staying with us and, we do hope you will afford us the opportunity to welcome you again.  Kind regards, Tomasz Michalak General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Reactie van Tomasz op 2 aug 2014
Dear Guest, Many thanks for submitting a review about our Hotel. Your comments and feedback is very valuable to us as it enables us to constantly improve our service and facilities. Thank you for staying with us. We hope to welcome you back in the near future. Kind Regards Tomasz Michalak

2/10 – Ontzettend slecht

fraser

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrendous experience
This was the worst experience of a hotel booking it is possible to imagine. When I arrived at the hotel it was in a disgraceful state with rubbish everywhere. It soon became clear that this was no longer a hotel but a shelter for the homeless. The only person available to speak to was a security guard who gave me the number of the owners, who are based in India. They didn't even know that they owned the hotel, far less whether it was open or not. I had to book into another hotel, obviously. Getting a refund was almost impossible and this website was completely useless. They have no presence in the UK and communication is through very poor call centres. I asked for compensation for the inconvenience and expense I had suffered but was offered nothing. If you are a traveller in difficulty this website will offer you nothing and I will never run the (high) risk of using it again.
1 nacht verbleven in oktober 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2020

2/10 – Ontzettend slecht

Nathan

1 nacht verbleven in mei 2020
Reactie van Olivia op 28 mei 2020
Hi, Nathan! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Olivia!

2/10 – Ontzettend slecht

Faith

1 nacht verbleven in mei 2020
Reactie van Olivia op 28 mei 2020
Hi, Faith! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Olivia!

8/10 – Goed

Nathalie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall a good stay
We had a good stay, the room was clean. Unfortunately our atay was during the covid- 19 lickdown so we had no access to the pool, gym or restutant so I can really just comment on the room and service. Service was really good have nothing bad at all to say about the employees at the hotel. Room was good and clean.
5 nachten verbleven in maart 2020
Reactie van Cheshta op 7 apr 2020
Hi, Nathalie! Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Jordan

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service A*
The gentleman on the front desk were more than helpful. Bed comfortable, however hard to achieve a fully peaceful sleep from the light of the hallway.
1 nacht verbleven in maart 2020
Reactie van Ammy op 21 mrt 2020
Hi, Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Ryan

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Noise is unbearable....
Would never return to this hotel or recommend it. he hotel had a horrible smell in the reception area and then also very unpleasant 'air freshener' smells outside the rooms. worst of all was the 'generator' noise coming from ouside. It was deafening. There was a party/function which went on until around 3 am which again mad eit impossible to get any sleep. The rooms were very shabby and dirty. All in all the worst hotel experience I h ave ever had. Do not let the tranquil image of the pool persuade you that the Lansdowne is in any way relaxing or tranquil!!
1 nacht verbleven in maart 2020
Reactie van Ammy op 18 mrt 2020
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ammy

8/10 – Goed

Ricardo

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Ammy op 16 mrt 2020
Glad to see that you have rated us superb, Ricardo. We will keep delighting our guests and promise to keep service standards high. Regards, Ammy

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Advertised as parking on site, no parking whatsoever. Nearest car park £11:50 for overnight parking I was told by reception but has a height restriction of 1.80m!
1 nacht verbleven in maart 2020
Reactie van Ammy op 16 mrt 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ammy

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nuce Italian restaurant and swimming pool with sauna and a gym
1 nacht verbleven in maart 2020
Reactie van Ammy op 16 mrt 2020
Hi, Delighted to see you liked our services. Keep this love coming Regards, Ammy

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Für den Preis war alles okay. Das Personal wirkte ein wenig unmotiviert.
4 nachten verbleven in maart 2020
Reactie van Ammy op 14 mrt 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Oliver

8/10 – Goed

STUART

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020

8/10 – Goed

melanie

Positief: Netheid
1 nacht verbleven in februari 2020
Reactie van Ammy op 14 mrt 2020
Hey! Melanie! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Oliver

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2020
Reactie van Isaack_k op 21 feb 2020
Dear Anonymous, Thank you for rating your stay. Much appreciated! Best Regards, Isaack Kiyingi General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Well located in Croydon, very central which is excellent. Price was pretty good, for some reason was cheaper to book on the day than 3 months ahead?? Bed is surprisingly comfortable.
2 nachten verbleven in januari 2020
Reactie van Isaack_K op 31 jan 2020
Dear Anonymous, Thank you for the valuable feedback We do hope to have the pleasure of welcoming you back Best Wishes, Isaack Kiyingi General Manager

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in januari 2020
Reactie van Isaack_k op 22 jan 2020
Dear Anonymous, Thank you for rating your stay Regards, Isaack Kiyingi General Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Isaack_k op 20 jan 2020
Dear Anonymous, Thank you for rating your stay With Regards, Isaack Kiyingi General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Personeel en service
1 nacht verbleven in januari 2020
Reactie van Isaack_k op 13 jan 2020
Dear Anonymous, Thank you for rating your stay. Am sorry to hear that we let ourselves down on this occasion. Regards,, Isaack Kiyingi General Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Good
Hotel not as advertised they do not have iPod docking stations in the room but other then that the facilities they offer like pool stem room sauna and gym are fantastic they also offer a discounted breakfast voucher for the hotel opposite.
1 nacht verbleven in januari 2020
Reactie van Isaack_K op 13 jan 2020
Dear Anonymous, Thank you for reviewing your stay. Am sorry to hear that you felt misled by room descriptions. I do hope that you will give us another ooportunity in future. Regards, Isaack Kiyingi General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A disgrace
The level of disappointment I feel having stayed at this hotel is indescribable. I’ve been in hostels with more comfortable meds, I’ve stayed in prisons that were quieter, I’ve been inside pubs with better clientele. That you call this place a hotel, is an affront to the industry. The bed has ensured I must seek medical attention on my back. Now we will go and get my money back. DON’T COME HERE! unless you’re a spotty teenager who wants to get high, or a little sket who wants to get gang banged, then this hotel is the one for you.
1 nacht verbleven in januari 2020
Reactie van Isaack_K op 13 jan 2020
Dear Anonymous, Am sorry to hear of your disappointment It is a shame that you have not shared any more details to look into and address your comments. It is only through our Guest feedback that we can improve our product and services. Regards, Isaack Kiyingi General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
The room was a bit small and outdated. The location was not central and meant having to navigate the tram system. The staff was extremely helpful and friendly.
7 nachten verbleven in december 2019
Reactie van Isaack_K op 7 jan 2020
Dear Anonymous, Thank you for reviewing your stay. Am sorry to hear that you found our rooms small and dated. We are working on imrpoving our product to imrpove upon guest experience. We are located less than 5 minutes from East croydon stattion if you take the Home office/Whitgift exit With Regards, Isaack Kiyingi General Manager

4/10 – Matig

Shaik Joomun

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2019
Reactie van Isaack_K op 30 dec 2019
Dear Shaik, Thank you for taking the time to rate your stay We would like to wish you a prosperous 2020. Regards, Isaack Kiyingi General Manager

10/10 – Uitstekend

Myunghun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
깨끗하고 안락한 숙소
이스트 크로이던역에서 가깝고 숙소도 깨끗하고 좋았습니다. 욕실과화장실이 넓고 난방이 잘되어서 잘지내다가 갔습니다.
2 nachten verbleven in december 2019
Reactie van Isaack_k op 23 dec 2019
Dear Myunghun, Thank you for the awesome feedback. It will be a pleasure to have you back. With Regards, Isaack Kiyingi General Manager

8/10 – Goed

Ivor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My new place of choice when I'm working in Croydon
Comfortable, modern, easy hotel right in Croydon. Parking is off-site at the multi-storey, which is VERY safe (hotel stay gets you 25% discount, so £12 for overnight instead of £16).
1 nacht verbleven in december 2019
Reactie van Isaack_K op 16 dec 2019
Dear Ivor, Thank you for the positive feedback. Am glad that you found the Lansdowne comfortable, modern and convenient. Seaons Greetings on behalf of the team, Isaack Kiyingi General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Accueil très agréable, équipement piscine et sport top👍👍 confort et accès gare à proximité très pratique 😉
3 nachten verbleven in december 2019
Reactie van Isaack_k op 12 dec 2019
Dear Anonymous, Thank you for the wonderful feedback which I have shared with the team. It will be a pleasure to have you back. Regards, Isaack Kiyingi General Manager

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Do not expect anything above average at this property
3 nachten verbleven in november 2019
Reactie van Isaack_K op 28 nov 2019
Dear Anonymous, Thank you for your feedback. We are continously working to imrpove our product with the aim of imrpving our Guest experience. With Regards, Isaack Kiyingi General Manager

8/10 – Goed

Paddy, San Francisco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At first, I was skeptical about the room because no air conditioning. The staff told me that I could open the window when I slept at night. I was unsure about the safety. Then the staff offered me a fan. I got an idea to put the fan to the chair and moved close to my bed. I had no problems not complaining at all. My room is clean and comfort. I stayed there for two weeks and it was fantastic. I wish I could have two keys: one for me and one for my best friend. I am Deaf and couldn't hear anyone knocking the door. Other than that, it was a pleasure staying there.
13 nachten verbleven in oktober 2019
Reactie van Isaack_k op 7 nov 2019
Dear Paddy, Thank you so much for the postitive feedback. I am pleased to hear that you enjoyed your stay and found the Hotel clean and comfortable. We do hope to have the opportrunity of welcoming you back With Regards, Isaack Kiyingi General Manager

8/10 – Goed

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019
Reactie van Isaack_K op 4 nov 2019
Dear Stuart, Thank you so much for rating your stay. With Regards, Isaack Kiyingi General Manager

4/10 – Matig

Dragos

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid if you can
To start with i have booked the hotel for its facilities (i.e. swimming pool) as it was my intention to have my son swimming after his tennis tournament in Sutton. I was very disappointed to be told by the swimming pool staff that the facility can be used by children only on weekends and not any day. This is not on the hotel's web site and nor the hotel receptionists knew about this. I staid in room 304 and the bathroom was very old with the hand wash basin drain missing pieces of the drain strainer and with sharp rusted edges. The bath tub also had the enamel chipped in multiple places and exposing sharp edges. The room cleaning services didn't clean the room until I had to mention to the reception. On other hand who had the stupid idea of placing the headboard right under the window giving an uncomfortable sleep with cold air coming down right up your head. And if you sleep with your head at the other end you will have cold feet unless you put your socks on. But better said, in one word - AVOID ! It's a shame as the receptionists are friendly and trying to do their job, but the establishment doesn't help.
2 nachten verbleven in oktober 2019
Reactie van Isaack_K op 4 nov 2019
Dear Dragos, Thank you for leaving us detailed feedback regards your stay with us.Am terribly sorry to hear of your disapointment. I have shared your comments with the maintenance team to rectify. We are in the process of changing our website and its contents to reflect Solutions Gym facilities and access With Regards, Isaack Kiyingi General Manager

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in oktober 2019
Reactie van Isaack_k op 4 nov 2019
Dear Anonymoous, Thank yiou for rating your stay. We hope that you will return in future. With Regards, Isaack Kiyingi General Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen
1 nacht verbleven in oktober 2019
Reactie van Isaack_K op 28 okt 2019
Dear Anonymous, Thank you for rating your stay. I hope you will return in future for a better experience. With Regards, Isaack Kiyingi General Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
We chose this place as it had a pool and hot tub. When we arrived the pool ceiling was in need of repairs and the hit tub wasn't working. The room was standard. The bed comfortable. The staff very friendly.
4 nachten verbleven in oktober 2019
Reactie van Isaack_K op 25 okt 2019
Dear Anonymous, Thank you for taking the time to leave us feedback regards your stay. Am sorry to hear that the Solutions Gym facilities were disappointing and I have shared your feedback with the Gym management. I am glad that you found our beds comfortable and the staff friendly. With Regards, Isaack Kiyingi General Manager

8/10 – Goed

Maurizio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A recommander.
Tres bon qualité prix, proche de la gare, personnel accueillant.
2 nachten verbleven in oktober 2019
Reactie van Isaack_K op 24 okt 2019
Dear Maurizio, Thank you so much for leaving us feedback. Am glad to hear that you found the Lansdowne Hotel affordable and convinient. We will be thrilled to welcome you back Regards, Isaack Kiyingi General Manager

8/10 – Goed

Maurizio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superbe hôtel, tres bien situé, prix raisonnable,
2 nachten verbleven in oktober 2019
Reactie van Isaack_K op 23 okt 2019
Dear Maurizio, Thank you so much for the feedback. It will be a pleasure to have you back in the near future With Regards, Isaack Kiyingi General Manager

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clesn
One of the cleanest hotel rooms ever stayed in Ideal for all amenities Will use again
2 nachten verbleven in oktober 2019
Reactie van Isaack_K op 23 okt 2019
Dear Katie, Am thrilled by your kind comments which I will surely share with the rest of the team. It will be an honour to have you back. With Regards, Isaack Kiyingi General Manager

2/10 – Ontzettend slecht

Crisanto

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Isaack_K op 23 okt 2019
Dear Crisanto, Am sorry to hear that your stay was disappointing. We are working to imrpove on our property and we do hope you will return un future Withe Regards, Isaack Kiyingi General Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
This property is ok to stay at if you're looking for somewhere to leave your stuff, or if you want to be in a good location! other than that, very noisey from passing traffic, bed wasn't comfortable, no air conditioned in room! 32" tv that was ok, there was a family down the hallway from us, they were very loud throughout the night, no one came to quiet them, and of course the smallest Lift I've ever been in!
3 nachten verbleven in september 2019
Reactie van Isaack_k op 17 okt 2019
Dear Anonymous, Many thanks for taking the time to leave us feedback reagrds your stay Am sorry to hear that your sleep was disturbed in the night. We have a 24hr reception that is at hand to assist our Guests.Apologies this was not picked up but we encourage our Guests to call reception to inform them of such disturbances. With Regards, Isaack Kiyingi General Manager

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly staff. Comfortable inside but outside is a jungle especially after dark. Lots of activities and police sirens.
7 nachten verbleven in oktober 2019
Reactie van Isaack_K op 16 okt 2019
Dear Richard, Many thanks for the positive feedback. It will be a pleasure to welcome you back in future On behalf of the team, Isaack Kiyingi General Manager