Hello Fleur,Thank you so much for leaving a review, it's saddening to see such a low score. We would love to hear about your experiences during your stay and more detailed feedback in order to improve our service as this is of importance to us! If you would like to email us directly. MAMA LOVES YOU xoxo

Thank you and stay safe ❤👍

Hi there, Thank you for the review ! We're glad to see that we left you with a positive experience. We hope to see you again soon in Mama ! <3

Anon, Thank you so much we appreciate comments like these, to let us know we're getting it right for our guests. We hope you'll be back to stay with Mama again soon! Mama Loves You!

Hi Nicola! What a lovely review :) I am so glad this upgrade came in handy during your stay! Our team will be extremely happy to learn about your feedback, we are very lucky to have such a great team with amazing care towards our guests. MAMA would love to have you back with us! MAMA LOVES YOU xoxo

Hello Gabrielle! WOW what an amazing review! MAMA would love to be your second home 3 MAMA LOVES YOU xoxo

Dear Lisa,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the warm and sociable vibe at Mama Shelter. Creating a welcoming atmosphere is what we strive for, and it's wonderful to know that you felt it, even in the morning. We're delighted you found cosy corners to unwind and relax. We look forward to welcoming you back for more memorable momentsKindest Regards,

Isabella! MAMA loves you too, just like the staff. We will pass your feedback on to the team who will have smiles on their faces for the rest of the day! Hurry back for your next stay 3 MAMA LOVES YOU xoxo

Hi there Gareth, we are happy to learn you experienced MAMA's great ambience! MAMA LOVES YOU xoxo

Hi Glenn! Thank you so much for your kind words, we are so pleased to know the staff made your stay more memorable! We will take your feedback on board regarding the hanging clothes! MAMA LOVES YOU xoxo

Hi Finley! Thank you so much for your amazing score! MAMA LOVES YOU xoxo

Hello David! What a nice review to read :) I'd love to recommend our medium mama double for a future stay! This room is slightly bigger and can accommodate extra luggage space! Hurry back for another fab stay! MAMA LOVES YOU xoxo

Hi Corinna! Thank you so much for your amazing score! MAMA LOVES YOU xoxo

Hello Neil! Thank you so much for your review, we are delighted to hear that you'd love to return! MAMA would love to have you back for another fab stay :) We do sincerely apologise for the challenges you experienced during your stay, we have passed this on to the team to especially be more vigilant when phones are ringing! MAMA LOVES YOU xoxo

Dear Brandon, Thank you for taking the time on leaving us a review!We are glad to hear that you enjoyed your stay at MAMA. xxI can certainly agree we are located in the best place to discover everything East London has to offer.MAMA looks forward on welcoming you back soon!Kindest Regards,

Dear Heather, We truly do appreciate you taking the time to leave us a review ! We're thrilled you enjoyed our décor, rooms, and friendly staff. I can certainty agree with you that Mama is located in the best place to explore everything East London has to offer !We hope to welcome you back very soon. xx

Hi Casandra! Thank you so much for your amazing score! MAMA LOVES YOU xoxo

Dear Jackie, We appreciate you taking the time to leave us a review!We are happy to hear you enjoyed your stay. Mama hopes to welcome you back soon! xx

Hello Chris! What a lovely review to read :) We would most definately love to have you back at MAMA 3 MAMA LOVES YOU xoxo

Hi Melisza! Thank you so much for your kind review, we would be delighted to welcome you back with open arms 3 MAMA LOVES YOU!

Hello Sophia :) What a lovely review to read! We are so pleased you felt safe as we strive to be your home away from home 3 Please do come back MAMA MISSES YOU!

Hi Tom! Thank you so much for a perfect score. MAMA LOVES YOU xoxo

Hello Ian :)Thank you so much for your great review! MAMA is delighted that you had a pleasant stay with us 3 MAMA LOVES YOU

Hello! Thank you so much for taking the time to leave us a dedicated review. I would like to sincerely apologise for the challenges you faced during your stay with MAMA. We would love to discuss the details of this further, as this is a far cry from the service we aim to provide to our valued guests. Its saddening to hear you will not be returning to MAMA, please do reach out to us via email to discuss this. MAMA LOVES YOU

Hello Safia :)Thank you so much for your great review! MAMA is delighted that you had a pleasant stay with us 3 MAMA LOVES YOU

Hello Enrico :)Thank you so much for your great review! MAMA is delighted that you had a pleasant stay with us 3 MAMA LOVES YOU

Hello Krystian,Thank you so much for a perfect score, MAMA is very delighted you had a pleasant stay 3 MAMA LOVES YOU

Hello Abhisekh,Thank you so much for a perfect score, MAMA is very delighted you had a pleasant stay 3 MAMA LOVES YOU

Hello Insik :)Thank you so much for your great review! MAMA is delighted that you had a pleasant stay with us 3 MAMA LOVES YOU

Hello Terri :) Thank you so much for your review! We would be delighted to know what MAMA could improve on for a perfect score 3 MAMA LOVES YOU

Hello Lyne :) Thank you so much for your review - we completely understand how these features can enhance a hotel stay! We do apologise for any challenges you faced during your stay. We would love to have you back 3MAMA LOVES YOU

Hello! Thank you so much for your review :) We have a range of different room categories! For a future stay, feel free to contact us to discuss the different categories and what we can offer you 3 MAMA LOVES YOU!

Hello Claudia.Thank you for your review, it saddens us to see such a low score as this is not the level of service we aim to provide. We would love to hear your feedback regarding your stay, if you would like to reach out to us directly via email. MAMA LOVES YOU

Thank you for taking the time to share your feedback with us. We appreciate your kind words about the waiters who were present in the restaurant; it's heartening to hear that they provided excellent service.We acknowledge your observation regarding the absence of some waiters, and we apologize for any inconvenience this may have caused. We are continuously working to improve our services, and your feedback is invaluable in this process.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.

Hi Valerie! This is a great review! Thank you so much for taking the time to write this 3 MAMA ensures all her guests are fuelled up for the day ahead with our plentiful breakfast array. We will pass on your kind words to our dedicated team! MAMA LOVES YOU

Hello Martin :) Thank you so much for an almost perfect review! We would love to know what we can improve for a future stay! MAMA LOVES YOU

Hello Kirstian :)Thank you so much for a perfect score, MAMA is super happy you enjoyed your stay 3 MAMA LOVES YOU

Hello Miss! Thank you so much for leaving us a score :) We would like to apologise for any challenges you may have experienced during your stay with us. Should you wish to discuss this further, we would be more than happy to receive your feedback.MAMA LOVES YOU

Dear Annie, Thank you for taking the time to leave us a review. We are glad to hear you had a 10/10 experience with MAMA. We hope to welcome you back for another amazing experience. Kindest Regards,

Dear Puskar, Thank you for taking the time to leave us a review. We are glad you had a 10/10 experience. MAMA looks forward on welcoming you back soon for another amazing experience!Kindest Regards,

Dear Niklas, Thank you for taking the time to leave us a review. We are glad to know you had a 10/10 experience as we are constantly working on providing exceptional service. We are sorry to hear the coffee did not meet your expectations, I have now forwarded this to the restaurant team. Thank you once again for the feedback and hope to welcome you back for an even better experience!Kindest Regards,

Dear Michelle. Thank you for leaving us a review.MAMA is super happy you had a 10/10 experience. If there is anything in particular that you enjoyed, please do let us know. We hope to welcome you back for another amazing experience!Kindest Regards,

Hi Juliana! Such a lovely review, thank you so much! Our team will be delighted with your kind words as this is the team we strive to be in tailoring each guests experience - we would be honoured to have you back! We will of course pass on your feedback to relevant departments regarding soundproofing. MAMA LOVES YOU

Dear Romaric, Thank you for leaving us feedback. We are thrilled that you had a 10/10 experience. If there is anything in particular that you enjoyed. please do let us know.MAMA hopes to welcome you back for another amazing experience. Kindest Regards,

Hi there!Thank you so much for your review :) We are so sorry you've experienced this during your stays, we would like to assure yuo we are working tirelessly around the clock to ensure this does not keep happening as we aim to provide the most seamless service to our guests 3 MAMA LOVES YOU