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Beoordelingen van Novotel London Heathrow Airport T1 T2 and T3

4 out of 5
Novotel London Heathrow Airport T1 T2 and T3
234 Bath Road, Heathrow Point West, Hayes, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 425 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 328 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1000 beoordelingen" "

8,8/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good hotel to catch early flight
Easy, close to the terminal 2. Good for one night stay if you need to catch an early flight.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 6 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 – Ontzettend slecht

Geverifieerde reiziger

3 nachten verbleven in november 2019
Reactie van Raman op 5 dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

2/10 – Ontzettend slecht

Philip

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Night of hell
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
1 nacht verbleven in januari 2022
Reactie van Valentina Petrova op 7 jan 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 – Ontzettend slecht

Laura

Negatief: Netheid, personeel en service en comfort kamer
Hotels.com didn’t tell us our hotel was closed
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
1 nacht verbleven in december 2021
Reactie van Valentina Petrova op 7 jan 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

HAZEL

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shall use again
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 25 dec 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

Eirik Veras

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice room and friendly staff. Good food.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 25 dec 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 – Matig

Ryan

2 nachten verbleven in november 2021
Reactie van Valentina Petrova op 20 dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 – Redelijk

Andy

1 nacht verbleven in december 2021
Reactie van Valentina Petrova op 20 dec 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 – Ontzettend slecht

VERONICA, Davis

1 nacht verbleven in november 2021

8/10 – Goed

Narinder

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Organised Chaos
Hotel was fine. Booking process after last minute hotel change not so great.
2 nachten verbleven in november 2021
Reactie van Valentina Petrova op 20 dec 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 – Ontzettend slecht

KEITH

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 20 dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

2/10 – Ontzettend slecht

Lindsey

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 20 dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simple and modern
Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
1 nacht verbleven in november 2021
Reactie van Maurice Coutinho op 25 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Goed

Kenneth

1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

Bruce

1 nacht verbleven in november 2021

8/10 – Goed

Bahulayan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Maurice Coutinho op 25 nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We look forward to welcoming you back in the near future.

4/10 – Matig

Martin

Reisde met partner
Negatief: Personeel en service
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
3 nachten verbleven in november 2021
Reactie van Khushboo Jolly op 22 nov 2021
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you. We shall use your valuable review to improve our services.

2/10 – Ontzettend slecht

Lorely

1 nacht verbleven in november 2021

10/10 – Uitstekend

Vula

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 19 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Yacouba

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
1 nacht verbleven in november 2021
Reactie van Khushboo. J op 18 nov 2021
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.

2/10 – Ontzettend slecht

Evan

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Oh no
Home office detention centre, full of refugees
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 19 nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

4/10 – Matig

Anna-Marie

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 19 nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 – Goed

Stefano

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 19 nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 – Redelijk

Robin

1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 19 nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 – Redelijk

Dilpa

We arrived and was told we were given another hotel
2 nachten verbleven in november 2021
Reactie van Valentina Petrova op 19 nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 – Ontzettend slecht

Krishan

1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

Joy

1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 19 nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Marina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Paul

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really helpful staff
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Fraser

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent room and cleanliness.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 – Redelijk

Hani

1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

paul

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

Abhishek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The shower was not working but it’s a very nice hotel.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 – Redelijk

william

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

Jade

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 – Redelijk

Kristian

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 – Redelijk

Steven

Zakenreiziger
Positief: Personeel en service, comfort kamer
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect stop over.
Lovely room. Clean , lots of space and loved the coffee facilities
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 – Ontzettend slecht

Samantha

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 – Uitstekend

Kea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Malcolm

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very modern room. Close to the airport
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Alan

1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pretty good hotel, nice room, nice restaurants and nice gym. Perfect stay for one night at LHR. Bus stop to T1,2,3 and T5 right in front of the hotel.
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 7 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 – Redelijk

Paul

Positief: Netheid, comfort kamer
A little disappointed
Check in was OK but didn't tell me I had to tap the room key in the lift, as for my room carpet had staining and towels one was ripped no biscuits with the coffee in the room
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 7 nov 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 – Uitstekend

Evelyn

1 nacht verbleven in oktober 2021
Reactie van Valentina Petrova op 15 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 – Matig

Timo

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Needs fixing
Weird how you can call something an airport hotel, when there is no shuttle service to the airport and the taxi ride costs £17. Reception was slow and only one person working. Rooms looked nice, but in my room only 1 of the sockets worked (in the bathroom) and the tv was broken. Maybe the maintenance has been low during covid, but still…
1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 6 nov 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 – Goed

Angela

1 nacht verbleven in november 2021
Reactie van Valentina Petrova op 7 nov 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,