Dear Farina,Thank you for taking the time to let us know your opinion of your recent stay.We're delighted to hear you appreciated the prime location of our establishment, conveniently situated near the underground station and shopping centre for all your needs. It's wonderful to know that the spaciousness of your room and the comfort of the beds contributed to a pleasant stay, and we're glad that the large TV and the option for fresh air through the windows added to your room's enjoyment. While we note your satisfaction with most aspects of your stay, we see there's room for improvement in certain areas. Rest assured, we are committed to providing excellent service and we continuously strive to ensure every guest has a memorable experience. Your feedback is invaluable in this effort.We look forward to welcoming you back on a future visit.Kind regards,Odhi Johanes, Senior Guest Relations

Beste Zhong,Bedankt voor uw recensie.We betreuren het enorm dat de klantvriendelijkheid van ons personeel niet aan uw verwachtingen voldeed en we willen u dan ook onze excuses aanbieden. We zullen dit intern zeker bespreken.Met vriendelijke groet,Lea Manalo, Guest Relation Manager

Beste Serpil,Zeer hartelijk bedankt voor uw beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groet,Lea Manalo, Guest Relation Manager

Beste gast,We waarderen het zeer dat u de tijd nam voor uw beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,Lea Manalo, Guest Relation Manager

Dear Martin, We are glad to receive such a positive review! It really means a lot to know that you appreciated our location and that, overall, you had such a great stay. We look forward to welcoming you back soon.

Thank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your positive feedback and have taken note of your comments on areas to improve. Have a good day.

Thank you very much for your feedback. Have a nice day ahead.

Thank you for your feedback. Have a nice day ahead.

Thank you very much for your lovely feedback. Have a great day.

Thank you very much for your lovely feedback. We hope to see you soon again.

I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you for sharing your experience, and we hope to welcome you back again in future.

Thank you very much for your lovely feedback :)

Dear Giovanna,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Giovanna, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our hotel met your expectations and that you had a comfortable stay.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Lori,Thank you for such a positive review.It's heartening to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our staff, and the amenities we offer all met your expectations. Our team at Novotel London West takes great pride in ensuring that every guest experience is as comfortable and enjoyable as yours. We're delighted that you found our location convenient for exploring the local area and that our facilities, including the 24/7 fitness room, contributed to a memorable stay. Your kind words are a wonderful endorsement for the efforts we make every day.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Liebe Maria,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Es ist wunderbar zu hören, dass Sie Ihren Aufenthalt im Novotel London West genossen haben, insbesondere unser vielfältiges Frühstücksangebot und die günstige Lage nahe der Hammersmith Apollo und dem Westfield London. Wir freuen uns, dass unsere Unterkunft und Einrichtungen den Bedürfnissen Ihrer Familie entsprochen haben und Sie eine angenehme Zeit bei uns verbracht haben. Ihre lobenden Worte sind eine schöne Bestätigung für das Team, das stets bemüht ist, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir danken Ihnen herzlich für Ihre Bewertung und das Teilen Ihrer Erfahrungen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Odhi Johanes, Senior Guest Relations

Dear Vanesa,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Seiji 様この度は、Novotel London Westにご宿泊いただきまして、誠にありがとうございました。郊外にありながらもアクセスの良い点を評価をいただき、有難うございます。また、少し古さを感じられたご様子ですが、快適にお過ごしいただけておりましたら幸いです。またのお越しをお待ちしておりますOdhi Johanes, Senior Guest Relations

Dear Akio,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Seiji,Thank you for such a great review.We're pleased that you had a pleasant stay with us and appreciated our high standards of cleanliness and service.We look forward to welcoming you back.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Akio,Thank you for this kind review.We are delighted to hear that you found our rooms impeccably clean, and that the overall condition of Novotel London West met your expectations. It is particularly gratifying to know that our service contributed to your enjoyable stay.Our dedicated housekeeping team works diligently to maintain our high standards of cleanliness, and we are proud to provide a comfortable and modern environment for our guests.We are also pleased to offer a variety of amenities such as a state-of-the-art fitness room, a pet-friendly atmosphere, and convenient parking to enhance the guest experience.We look forward to welcoming you again soon.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Andreas,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Li,We would like to thank you for this review about your experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to see you again soon.Best regards,Odhi Johanes, Senior Guest Relations

Dear Yolande, Thank you for your positive review.We are delighted to hear that you found our staff to be approachable and informative, reflecting the high service standards we strive for at Novotel London West. Your compliments regarding the quality and variety of our breakfast options are truly appreciated.We regret to hear that the room temperature did not initially meet your expectations, but are relieved that it improved over time. Whilst we do not have conventional air conditioning, our air cooling system is designed to ensure guest comfort throughout their stay.We apologize that your experience with the house red wine was not up to your satisfaction. We are, however, pleased that Federica promptly addressed the matter by opening a fresh bottle for you.Our team is honored to receive your five-star rating for their service, and we are grateful for your experienced perspective.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Marc,Thank you for taking the time to share your review.We're delighted to hear that you found our rooms well-presented and appreciated the cleanliness along with the service provided by our team. Our location's proximity to Hammersmith tube station and local attractions is indeed one of the aspects our guests enjoy. We note your comments on the room amenities and hotel condition. Though our rooms are designed to offer a contemporary style and comfort, we are continuously working to enhance our facilities to ensure our guests have a memorable stay.We hope that we have the pleasure of welcoming you back. With very best wishes,Odhi Johanes, Senior Guest Relations

Dear Joseph,Thank you for sharing this review of your time at our hotel.We are gratified to hear you found our hotel to offer good value and appreciate your kind words regarding our convenient location close to the Hammersmith tube station. It is always our aim to provide a comfortable and accessible experience for all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Sir,Thank you for taking the time to share your review.We are delighted to hear that our prime location met your expectations and provided convenience during your stay. However, it saddens us to learn that aspects of your room did not reflect the high standards we strive for. Please be assured that we uphold rigorous housekeeping protocols, and we regret any oversight in this instance. We value your feedback as it is essential for our ongoing commitment to enhance our guest experience. We hope that you will allow us the opportunity to welcome you back in future. Best regards,Odhi Johanes, Senior Guest Relations

Dear Paula,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion.Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Julie,We would like to thank you for taking the time to leave this rating about your recent visit.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to the pleasure of seeing you again. Best regards,Odhi Johanes, Senior Guest Relations

Dear Julie, Thank you for this positive review of your stay.We're delighted to hear that you found the room size and cleanliness to your satisfaction, reflecting our commitment to providing spacious and well-maintained accommodations. It's also great to know that our staff were readily available to assist you, ensuring a smooth and enjoyable stay. Your appreciation for the accessibility of provisions and the seamless early check-in process is much appreciated, as we strive to cater to our guests' needs with efficiency and care.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Guest,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations

Fumihiko様。この度はNovotel London Westにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。スタッフに対するお褒めの言葉をいただき、大変嬉しく思います。お客様に快適なサービスを提供できたことを嬉しく思います。お部屋の清潔さに関するご指摘につきましては、ご期待に添えず申し訳ございませんでした。毎日のハウスキーピングを実施しておりますが、お客様のご経験を真摯に受け止め、今後さらに注意深くチェックするよう努めます。またのお越しをお待ちしております。Odhi Johanes, Senior Guest Relations

Dear Denise,Thank you for your detailed feedback.We're thrilled to hear that our location was convenient for your travels, just a short walk from the train station and nearby attractions. It's wonderful to know you found our hotel clean and your stay enjoyable. While you mentioned the parking rate, we strive to provide competitive pricing for our central location, and we hope you found the overall value to be beneficial.Odhi Johanes, Senior Guest Relations

Dear Mayumi,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We hope that you will return on another occasion. Best wishes,Odhi Johanes, Senior Guest Relations

Rina様、この度はNovotel London Westをご利用いただきまして、ありがとうございました。スタッフの対応にご満足いただけたとのこと、大変嬉しく思います。私たちはお客様一人ひとりに最高のサービスを提供することを心がけております。また、当ホテルの交通の便の良さもお気に召していただけたようで何よりです。設備に関しましては古さを感じられたようですが、ご使用に問題はなくお使いいただけたようで安心いたしました。とはいえ、ご指摘は真摯に受け止め、改善に努めてまいります。またのお越しをお待ちしております。Odhi Johanes, Senior Guest Relations

Dear Cristel,Thank you for this kind review about your recent visit.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Robert,Thank you for positively rating your visit.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Max,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Georgina,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that you had a pleasant stay with us and appreciated our high standards.Your kind words about our team members are truly appreciated.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Maria Sheryll,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to share your remarks with our reception team.We look forward to welcoming you back.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Gustavo Ary,Thank you for taking the time to review your stay.We're glad to learn that you found our rooms to be clean and appreciated the amenities provided. Our team strives to offer comfortable and well-equipped accommodations, and we're pleased that these aspects met your expectations. We note your concerns regarding noise levels and hotel condition, and while our rooms are designed with soundproof windows and we offer earplugs to enhance guest comfort, we regret if this did not suffice for your stay. Your experience with our service has also caught our attention. Providing excellent service is a priority for us, and it's important that we meet this standard consistently. We value all guest feedback as it helps us maintain and improve our high standards.We hope you will consider staying with us again in the future.Best regards,Odhi Johanes, Senior Guest Relations

Dear Ivan,Thank you for sharing this review of your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Christian,Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Keith, Thank you for your feedback on your stay.We're delighted to hear that you appreciated our welcoming staff and the facilities we have to offer. It's great to know our efforts to provide a clean and comfortable environment have been recognized. While the exterior may be unassuming, we're glad that the interior met your expectations. We're also happy to note your satisfaction with the service and room amenities provided during your stay.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Zain, Thank you for taking the time to share your experience with us.We're thrilled to hear that our staff made a positive impression and that you found our location convenient. Our team prides itself on delivering exceptional service and being situated just a short walk from both Hammersmith Apollo and the Hammersmith Underground Station. We regret to hear about the issues you encountered with the bathtub and the ice machine. Please rest assured that cleanliness and maintenance are of paramount importance to us, and we strive to ensure that all facilities meet the high standards our guests expect.We are also pleased to know that our room amenities contributed positively to your stay. Our guests often enjoy the added comfort of our Novotel Mattresses and the convenience of in-room facilities such as a minibar and air cooling system.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Guest,Thank you for taking the time to share a review.We're delighted to hear that our proximity to the tube station and city center contributed positively to your experience. Our team strives to maintain high standards of cleanliness, and we're glad to see this reflected in your 80% rating.However, we've noted your comments regarding the condition of the hotel and room amenities. We are always looking for ways to enhance our guest experience. Your feedback is invaluable to us in this continuous effort.We hope that you will allow us the opportunity of providing you with an improved stay in future.Odhi Johanes, Senior Guest Relations

Dear Monica,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Sir,Thank you for taking the time to share your review.We hope we can do better on your next visit.We would appreciate it if you could provide us with some more information.We hope you will consider staying with us again in the future. Best regards,Odhi Johanes, Senior Guest Relations

Dear Paul,Thank you for this feedback concerning your recent visit.We're delighted to hear that our team's efficiency and courteous service contributed to a pleasant stay for you. It's great to know that our commitment to cleanliness met your expectations, providing a comfortable and welcoming environment. We also appreciate your recognition of our hotel's ideal location for your visit to the area.We look forward to having you return.Best wishes,Odhi Johanes, Senior Guest Relations