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Beoordelingen van OYO Greenleafe Hotel

3 out of 5
OYO Greenleafe Hotel
Romford Rd, London, England

Beoordelingen

3,0
Gastenscore: 10 - Uitstekend. 0 van 19 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 19 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 19 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 19 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 19 beoordelingen" "

3,0/10

Netheid

3,8/10

Personeel en service

2,0/10

Voorzieningen

3,6/10

Staat van de accommodatie en faciliteiten

3,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Ahmed

Negatief: Netheid, personeel en service en comfort kamer
Wake up and do better
Staff was super rude that night didn’t really care if we had the best stay or not…. Tap water wasn’t even working didn’t have a bathroom it was shared bathroom which is definitely not covid free still waiting on a refund for years
1 nacht verbleven in maart 2022

2/10 – Ontzettend slecht

Harry

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Appalling conditions in a hotel.
Our stay was that shocking we didn’t even stay we checked in about 14:56 and by 15:20 we were out of the hotel the conditions were appalling there were stains all over the walls the room had a horrible cigarette smell and the room had not been thoroughly cleaned, as in the bathroom there was a hair that seemed to be from someone’s private area. When we left I proceeded to ask could I have a refund when the host replied that I should take it through the company I booked with he insisted that I did this after he had made a report of us leaving the next day which also didn’t seem right. At check in there were some other dodgy things that didn’t seem right he took all my details then a photo of my passport and then proceeded to say that every time we leave the hotel we have to give the key back into reception which was to me an all round no no I would like a full refund for my stay as I had to book a new hotel for the same night which cost me a lot of money I still have all the emails from my booking of the other hotel and would be able to provide these in the case of me receiving a refund as this is what I will be expecting because of the applying conditions of a hotel I didn’t even stay in.
1 nacht verbleven in maart 2022
Reactie van Cheshta op 15 mrt 2022
Hi, Harry! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Nanny

2/10 – Ontzettend slecht

Sam

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2021

2/10 – Ontzettend slecht

Caroline

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pior lugar do mundo
Pior experiência possível!! Lugar nojento, perigoso, o banheiro não é dentro do quarto e é comunitário. As pessoas fumam dentro do estabelecimento e as fotos são todas antigas. O lugar está caindo aos pedaços!!
3 nachten verbleven in december 2021
Reactie van Ammy op 10 dec 2021
Olá, Caroline! Pedimos desculpas pela experiência desagradável que você teve conosco. Seu feedback foi devidamente anotado e devemos nos esforçar continuamente para garantir uma experiência melhor no futuro. Atenciosamente, Joey

2/10 – Ontzettend slecht

Jirui

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in november 2021
Reactie van Cheshta op 28 nov 2021
Hi, Jirui! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 – Ontzettend slecht

Emmanuel

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never again
Sent of stale smoke, unclèan
1 nacht verbleven in november 2021
Reactie van Cheshta op 26 nov 2021
Hi, Emmanuel! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

2/10 – Ontzettend slecht

Alexandru

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Cheshta op 21 nov 2021
Hi, Alexandru! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 – Ontzettend slecht

Ellen

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not book OYO Greanleaf Hotel Romford Rd
Do not book this hotel we couldnot stay and were left looking for accommodation on arrival. This hotel should not be advertised on a hotel booking website very disappointing Carpets were filthy! Worst place ive ever stepped into. Can not believe hotels.com promote them very disappointing!
3 nachten verbleven in oktober 2021
Reactie van Cheshta op 31 okt 2021
Hi, Ellen! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 – Ontzettend slecht

steven

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst Place ever stayed
Worst place ever stayed. Room was dirty, sheets not clean, resident fighting outside !! Never again !!
1 nacht verbleven in oktober 2021
Reactie van Cheshta op 29 okt 2021
Hi, Steven! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 – Ontzettend slecht

Scarlet

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dreadful
The whole place smelt, was incredibly untidy, bedding and walls and ceiling had stains all over it no pillow cases either was awful
2 nachten verbleven in oktober 2021
Reactie van Ammy op 28 okt 2021
Hi, Scarlet! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

8/10 – Goed

Dave Alsop

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Jane op 28 okt 2021
Hi, Dave! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 – Ontzettend slecht

Felicia

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very disappointed, the cleaning was terrible and the price £75 per night ,never again.
1 nacht verbleven in oktober 2021
Reactie van Ammy op 18 okt 2021
Hi, Felicia! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 – Ontzettend slecht

Donn

1 nacht verbleven in oktober 2021

2/10 – Ontzettend slecht

Samantha

1 nacht verbleven in oktober 2021
Reactie van Jane op 13 okt 2021
Hi, Samantha! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

4/10 – Matig

Shelley

Negatief: Netheid, staat van de accommodatie en faciliteiten
Shocking place
The hotel is clearly being used by the local council to house I’m not sure what.. The whole hotel needs a makeover, the carpets were grubby & worn out, the corridors smelt of cigarette smoke. The bathroom was dirty on arrival & had to be cleaned before we used it. Myself and my guest felt incredibly uncomfortable with our stay. There was arguing both nights from 22:00 onwards, including the guest in the next room whom, admittedly hadn’t paid, but the staff thought it was appropriate to start shouting at him through the door at points throughout the night. One night we were woken hourly from 23:00-04:00 by arguing. Bearing in mind we had to get up at 05:00 for work, this wasn’t ideal. We even decided to take our belongings with us after the first night as we were not convinced our things would be there on our return. Overall, this won’t be a hotel I plan to ever return to.
2 nachten verbleven in oktober 2021
Reactie van Jaime op 5 okt 2021
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Jaime

4/10 – Matig

M

Negatief: Netheid, personeel en service en comfort kamer
Very poorly managed.. people smoking pot inside the room all the hallway stink complain to the reception they say they cant do anything.. its say buffet bkfast but all its there is a cornflakes and some breads and tea no coffe all you have to do it yourself.. its not the money worth.. the carpet is filthy... bathroom leak from the shower upstairs.. you are souckung if you go to the toilet and another toilet stayed locked..
2 nachten verbleven in september 2021
Reactie van Jane op 29 sep 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

4/10 – Matig

Laura

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021
Reactie van Ammy op 17 sep 2021
Hi, Laura! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 – Ontzettend slecht

A

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DREADFUL!!!
The hotel was occupied by unemployed down and outs. The smoke alarm was on the shelf and the shower holder was broken.
2 nachten verbleven in april 2021
Reactie van Leo op 21 apr 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

6/10 – Redelijk

Paul

Zakenreiziger
2 nachten verbleven in maart 2021
Reactie van Mike op 14 mrt 2021
Hi, Paul! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Mike