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Beoordelingen van OYO London Guest House

3 out of 5
OYO London Guest House
167 Horn Lane, Acton, London, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 58 van 203 beoordelingen" "
Gastenscore: 8 - Goed. 100 van 203 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 203 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 203 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 203 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marjolein

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a great place to stay! Easy check-in, nice rooms & clean! They even folded my nightie :) very friendly and accommodating staff. Would definitely stay here again.
2 nachten verbleven in september 2022
Reactie van Ammy op 11 sep 2022
Hi, Marjolein! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

8/10 – Goed

Asmae

Positief: Netheid, personeel en service en comfort kamer
Alles is heel goed verlopen, heel vriendelijke hotelpersoneel.
3 nachten verbleven in maart 2019
Reactie van Monish op 6 mrt 2019
Dear Asmae, Thank you very much for the kind comments. We are glad you enjoyed your stay and hope to see you again! Kind regards Monish Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Prima hotel voor een overnachting met ontbijt
Voor ons was dit een prima accommodatie voor een overnachting om in Londen twee dagen te verblijven.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Leuk hotel met gunstige prijs
mooie nette kamer, wel erg klein. Alles goed schoon en erg vriendelijk personeel, heel hulpvaardig.
Reactie van Barbara op 13 mei 2021
Hallo, Het spijt ons dat het verblijf gemiddeld bleek te zijn. We hebben de feedback en de problemen die u met ons team dwarszat, bijgewerkt. Met vriendelijke groet, Barbara

10/10 – Uitstekend

Jake

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice wee place with a great front desk lady!
1 nacht verbleven in april 2024

6/10 – Redelijk

Richard

1 nacht verbleven in april 2024

8/10 – Goed

Lesley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff, the manager helped us with directions to the area we were heading to. He took time out to look some info up and message me with details later that day. It was in a good location and just few mins walk to the Station. Large room, nice & clean
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Alice

Negatief: Staat van de accommodatie en faciliteiten
Property is located on a very busy street. Police sirens every few minutes. The property itself is very old, in desperate need of modernisation. The floors are creaking with gaps . My door handle actually fell off while I was trying to enter the room I stayed in a single room which smelled. I soon found out what the smell was, all around the bed was damp and dirt. It was obvious that the bed has never been moved and cleaned. Slept in my clothes all night. I am glad I booked for one night only, otherwise I would’ve left and booked somewhere else. This is not a hotel that I would recommend in fact I recommend you avoid it completely.
1 nacht verbleven in april 2024

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Logan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
- Staff were very friendly. - Housekeeping was a bit OTT, as all our already neatly assorted things had been rearranged from my own OCD layout. Jammies folded and hung up and all. Cables wound up and put in our bags. Plus, toothbrushes were moved. - Wasn’t any amenities. So dinner time meals were difficult. We had Tesco Meal Deals, 2 days on the bounce lol. - There’s a £100 deposit which hasn’t advertised well, so I had actually missed that warning and was unaware of its existence until my arrival.
3 nachten verbleven in maart 2024

8/10 – Goed

??

Positief: Staat van de accommodatie en faciliteiten
B&Bとのことだったので朝食付きだと思っていましたがついてなくて残念だった。それ以外は概ねよかった。
3 nachten verbleven in februari 2024

8/10 – Goed

Sofía

Reisde met een groep
Positief: Netheid, personeel en service
.
9 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Hannah

Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice guest house hardly five minutes walk from Acton Mainline station (Elizabeth Line). About 10 minutes walk to Acton - pubs, supermarket, shops. With the Elizabeth line from Acton Mainline station it is easy and quick to get into the Westend (Bond Street, Tottenham Court Road) and also Paddington and Liverpool Street. Friendly staff.
3 nachten verbleven in december 2023

8/10 – Goed

Anita

4 nachten verbleven in november 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place to put my head down for the night after seeing a concert at the Royal Albert Hall. Ideal base with the Elizabeth line into central London just 5 minutes walk away. I missed the last direct service and had a 20 minute walk from the district line service but I didn’t feel unsafe reaching the hotel. The staff were always really friendly and the room was more than adequate and very good for the price paid with coffee and tea making, hair dryer, mini fridge and a tv with dvd. Even in November the room felt very warm without the heating, maybe a little too warm! The bathroom was clean and supplied body wash and shampoo.
1 nacht verbleven in november 2023

6/10 – Redelijk

Gianluca

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice guest house and very kind staff
4 nachten verbleven in november 2023

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great affordable place!!
Loved this place. So perfectly located, just a 5 minute walk to the Elizabeth line. Clean linens, warm showers. It's not the Ritz, but if you're hardly in the room, as we were, then this is your place. PLUS some of the nicest people on the planet. Two very big thumbs up.
3 nachten verbleven in oktober 2023
Reactie van Joey op 6 nov 2023
Hi Cynthia, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

10/10 – Uitstekend

Bishombhar, Charlotte

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to Elizabeth line train station. Room was clean and property was well maintained
3 nachten verbleven in september 2023
Reactie van Barbara op 6 nov 2023
Pleased to hear your kind words of gratitude,Bishombhar! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 – Uitstekend

LINDA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The management & staff were very welcoming & helpful. Went out of their way to help us with our commutes & to make our sightseeing in London as smooth & convenient as possible. Highly recommend OYO London Guest House
2 nachten verbleven in september 2023
Reactie van Joey op 6 nov 2023
Hi, Linda! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good basic value for money and service so no criticisms.
1 nacht verbleven in september 2023
Reactie van Joey op 6 nov 2023
Hi, Robert! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

10/10 – Uitstekend

Tachi

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Charlotte

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were amazing and couldn’t do enough for us. They directed us through the train network to ensure we got to them via the best route. They rung to make sure we knew where to go when we got off the train.
1 nacht verbleven in augustus 2023
Reactie van Maria op 12 sep 2023
Pleased to hear your kind words of gratitude, Charlotte! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty & Smells of xxx
Room was dirty and smelled unclean. Hotel and bedroom was tired, old and sticky furniture. Photos on the website are nothing like the room I was in
1 nacht verbleven in mei 2023
Reactie van Ava op 24 mei 2023
Hi, Guest! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

4/10 – Matig

Tyler

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
Broken shower head, broken extractor fan in the bathroom. Kept my £50 security deposit for no apparent reason, the room was left clean & tidy when we left. The fire alarm activated due to the steam after the 3 of us had showers in the morning & the bathroom door was slightly ajar allowing steam to escape. A knock 5 minutes later we were accused of smoking in the room, reiterated our point none of us smoke but that was brushed off & was told if you want to smoke then smoke out the window ha. Even if I did smoke I wouldn't smoke in my own house never mind a residence that isn't mine as the smell is foul. Wouldn't consider returning mainly just due to the facilities in the room.
1 nacht verbleven in mei 2023
Reactie van Ava op 24 mei 2023
Something like this should not have happened, Tyler! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

8/10 – Goed

Paul

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for central London, very easy check in, reception staff were really friendly and an excellent price for London Room was clean, however the paint work was tired but this did not detract what is a good hotel
1 nacht verbleven in mei 2023
Reactie van Ava op 18 mei 2023
Hi Paul! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Ava

8/10 – Goed

Jason

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in april 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in april 2023
Reactie van Lisa op 12 apr 2023
Hey, Guest! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

10/10 – Uitstekend

Ching Cheung Terence

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Value of Money! 5 minutes of walk to Acton Main Station.
3 nachten verbleven in februari 2023
Reactie van Lisa op 7 mrt 2023
Pleased to hear your kind words of appreciation, Ching! We will try our best to never fail in amazing you every time. Regards, Lisa

10/10 – Uitstekend

J

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Ava op 2 mrt 2023
Thanks for rating us superbly, Guest! Glad to know that you loved our services :) Regards, Ava

6/10 – Redelijk

Helen

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Good, but could improve.
On arrival, we were made to feel very welcome & was offered complimentary parking. On entering the room, there was a very horrible smell coming from the bathroom, poor sewage smell which was immediately seen to & rectified. We only had one pillow each which was hard & uncomfortable & only realised there weren't extra pillows after getting in close to midnight which was too late to inform reception! Finally, the television didn't work which I reported on checking out. Overall, the room was spacious & clean & had plenty of tea/coffee making facilities 🙂
1 nacht verbleven in februari 2023
Reactie van Lisa op 14 feb 2023
Something like this should not have happened, Helen! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Lisa

10/10 – Uitstekend

Ian

1 nacht verbleven in december 2022
Reactie van Lisa op 10 jan 2023
Hey, Ian! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 – Ontzettend slecht

Jóhann

2 nachten verbleven in december 2022
Reactie van Ava op 22 dec 2022
Hi, Johann! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 – Ontzettend slecht

Emile

2 nachten verbleven in december 2022

8/10 – Goed

Michael

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goodnbalue
Small but good value. TV picture quality wasn’t great. Otherwise no complaints
1 nacht verbleven in september 2022
Reactie van Ammy op 2 okt 2022
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fine accommodation
Was perfectly adequate. Felt a bit uncomfortable being asked to leave £50 cash deposit, but it was returned on checkout.
1 nacht verbleven in september 2022
Reactie van Eva op 19 nov 2022
Thanks for taking out your valuable time to rate us, We will work even harder to make your stay a memorable one :) Regards, Eva

10/10 – Uitstekend

Lauren

1 nacht verbleven in september 2022
Reactie van Ammy op 2 okt 2022
Hi, Lauren! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, small hotel with local shops and the tube nearby. Good value for money. Great if you're staying in and around Acton.
2 nachten verbleven in augustus 2022
Reactie van Arthur op 6 sep 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 – Goed

Mac

Reisde met familie
Positief: Netheid, personeel en service
It's clean!
It's clean, basic decent accommodation. A little limited in information before booking there is parking but they want an arm and a leg, alternative parking is cheaper, and no breakfast is available ! If you call to book they try to make you pay more than online prices......don't call!
2 nachten verbleven in augustus 2022
Reactie van Arthur op 1 sep 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 – Goed

Mark

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff we're exceptionally helpful. Room was clean upon arrival and cleaned during the day. Fresh towels were provided each day.
2 nachten verbleven in augustus 2022
Reactie van jane op 23 aug 2022
Thanks for rating us, Mark! Your review made our day. We hope to delight you with our services. Regards, Jane!

10/10 – Uitstekend

Mariana

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel com excelente custo benefício em acton. Muitas opções de transporte público, mercados, restaurantes. Área tranquila. A equipe é maravilhosa, te apoiam em tudo que for necessário. Voltaria a me hospedar nesse hotel novamente, sem dúvidas.
2 nachten verbleven in augustus 2022
Reactie van Jon op 19 aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

10/10 – Uitstekend

Gary

1 nacht verbleven in augustus 2022
Reactie van Ammy op 19 aug 2022
Hi, Gary! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 – Goed

Eric

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great option
A great place and location for the price, and they were very nice and accommodating.
2 nachten verbleven in augustus 2022
Reactie van Jon op 17 aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Overpriced for what you get.
Was disappointing, I was "upgraded" to a double bed instead of a single, but the room was so small it would of been better as a single. No AC, and the heat that the fridge radiated made the room a complete sweat box. Don't think I will be rushing to stay here again.
3 nachten verbleven in augustus 2022
Reactie van Jon op 19 aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

8/10 – Goed

Stefan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hot room but pleasant service and quiet
Very nice service from the day receptionist who was friendly, helpful and unobtrusive. The room was very warm (possibly due to the fridge in the room though and it is July and hot outside) but there was a fan in the room too and they had opened the windows before we arrived. It was nice and quiet and there was a nice outside street side area to sit at to eat a picnic.
2 nachten verbleven in juli 2022
Reactie van Jon op 17 aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 – Goed

Lene Johanne

Reisde met een groep
Positief: Netheid, personeel en service
Helt grei hotelrom til bruk kun for overnatting til en liten helgetur. Rolig omgivelser, hyggelige ansatte.
2 nachten verbleven in juli 2022
Reactie van Ammy op 27 jul 2022
Hej, tak for din støtte, din feedback kom ind i vores dag. Vi håber, at vi regelmæssigt kan forbløffe dig med vores tjenester. Med venlig hilsen, Amelia.

4/10 – Matig

Jordi

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2022
Reactie van Ammy op 22 jul 2022
Hi, Jordi! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Our overall stay was alright, but they do not give you a continental breakfast like it was advertised, all you will get is tea and coffee.
1 nacht verbleven in juni 2022
Reactie van Ammy op 11 jul 2022
Hi, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

10/10 – Uitstekend

Pui Chu

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was my second time stayed in OYO Acton and so happy that they upgraded my single room to triple. Clean and quiet. Definitely will come again thank
2 nachten verbleven in juni 2022
Reactie van Ammy op 10 jul 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

4/10 – Matig

Karen

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Good service but that’s the only positive
We arrived a little early and only had to wait 20 minutes for our room. The room was tiny and extremely hot despite a fan on full blast in the room. The bathroom was clean but you had to sit at an angle to fit on the loo!! There was a fridge but it was in the wardrobe and was a large contributor to the heat in the room. We thought that breakfast was included as we had stayed here before but it wasn’t. Our room was very noisy - apart from the whirring fan on all the time there was a manhole cover in the road outside and we could hear the cars bouncing over it both day and night. The service was very good despite everything else. Our cases were brought from the car and returned on our departure. There was always someone available to hand in or collect our key. We were just disappointed overall due to the negative things above and wouldn’t stay there again as a result.
2 nachten verbleven in juni 2022
Reactie van Monish op 28 jun 2022
Sorry to hear that you did not have a good experience this time around. Please accept our apologies for the issues, some of which is out of our control but if you give us another chance we hope to redeem ourselves and make sure you do not get the same room next time. We will look to allocate you a large double room at the back of the hotel away from the street noise. Kind regards Monish Manager