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Beoordelingen van Townhouse Apollo, Hyde Park

3 out of 5
Townhouse Apollo, Hyde Park
64-66 Queensborough Terrace, Bayswater, London, England

Beoordelingen

5,4
Gastenscore: 10 - Uitstekend. 52 van 379 beoordelingen" "
Gastenscore: 8 - Goed. 64 van 379 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 379 beoordelingen" "
Gastenscore: 4 - Matig. 75 van 379 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 115 van 379 beoordelingen" "

5,6/10

Netheid

6,2/10

Personeel en service

4,8/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Het hotel werd helemaal verbouwd. De kamer waar ik heb geslapen was bijna klaar. Het zag er netjes uit maar we hadden alleen een bed. Geen stoeltje, tafeltje, geen nachtkastje niks om je spullen op te leggen. Ook geen gordijnen. Het personeel was wel super aardig en deed alles om te helpen. Zelfs een extra kacheltje tegen de kou gekregen. Ik ben wel van mening dat wij op voorhand geïnformeerd hadden mogen wórden over deze staat van het hotel.
1 nacht verbleven in november 2019
Reactie van Farah op 2 dec 2019
Dear Sir, I am so sorry to hear this please quote this issue when you book next time we will offer you a good discount

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in november 2019
Reactie van Ammy op 1 dec 2019
We appreciate your feedback. Hope to welcome you soon :) Regards, Ammy.

2/10 – Ontzettend slecht

Geverifieerde reiziger

3 nachten verbleven in juli 2019
Reactie van Ammy op 29 jul 2019
Sincere Apologies, We’re highly disappointed to see that our is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued s are delighted. Regards, Ammy.

4/10 – Matig

Anneke, Amsterdam

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Teleurstellend hotel
Alhoewel het een budget hotel is, zou men toch mogen verwachten dat de tv werkte, er koud water uit de kraan zou komen. Alleen maar warm tot heet water uit de kraan en zelfs de toilet spoelde door met heet water. Ontbijt zeer teleurstellend. De receptionist was heel aardig en behulpzaam maar kon niets aan het water en tv doen. Zeer zeker geen aanrader.
4 nachten verbleven in maart 2018

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Verouderd en vervallen hotel
Hotelkamer was zwaar verouderd met harde bedden en we zaten weggestopt in een kelder waardoor het met warm weer er behoorlijk warm kan zijn 's nachts. Verder was het ontbijt heel karig.

2/10 – Ontzettend slecht

Delia

Negatief: Voorzieningen
Thieves! I am in a critical position as I could not get back the refund for my room in Apollo - you sent me to Sino that is a nightmare and could not wash !?!!!! Indian standard at UK prices !!???? I want my money back urgently ! Do contact me
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Karine

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hôtel vieillot très bruyant .tres surprise pas de quoi accrocher les serviettes de toilette, les lumières de chevet ainsi que celle du miroir de la salle de bain ne fonctionnaient pas et en plus de tout ça on me demande à l arrivée 20 livres sterling comme je ne pouvais payer quand carte bleue c est pas à 24 pour soit disant des frais de taxe ,je montre ma facture le lendemain , sur celle ci il est bien noté et les taxes sont comprises et là on me dit que comme nous sommes arrivés après 12 h il y a des frais pour le déplacement du portier , honteux, de plus qu ils étaient prévenus et que ça ne posait pas de problèmes
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Martine Nygaard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Flott opphold! Svært hyggelig betjening, fine rom og flott beliggenhet!
2 nachten verbleven in december 2023
Reactie van farah op 27 dec 2023
Dear Martine ,Thanks for your great comment

6/10 – Redelijk

Ryan

1 nacht verbleven in november 2023
Reactie van Farah op 7 dec 2023
Dear Ryan , Thanks for staying with us and reviewing our service .

2/10 – Ontzettend slecht

Zoe

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Do not book this property unless you want to arrive and be told it’s cancelled. You will then get made to pay a higher rate or you will be left with nowhere to stay that night. You will then be denied a refund for any form of compensation from the hotel even though they cancelled without telling us.

6/10 – Redelijk

Emil

Positief: Personeel en service
Negatief: Netheid
4 nachten verbleven in november 2023
Reactie van Farah op 7 dec 2023
Dear Emil , Thanks for reviewing our service we will try for a better service .

2/10 – Ontzettend slecht

Sandra

3 nachten verbleven in november 2023
Reactie van Farah op 7 dec 2023
Dear Sandra ,I am sorry to notice from your review that you did not have a good experience with us

6/10 – Redelijk

Gaia

Reisde met een groep
Nel complesso struttura abbastanza buona, considerando il prezzo abbastanza basso. Buona posizione per girare la città.
2 nachten verbleven in oktober 2023
Reactie van Farah op 7 nov 2023
Dear Gala ,Thanks so much for your great message

6/10 – Redelijk

Melissa

Reisde met een groep
Positief: Netheid, personeel en service
The staff were very friendly however the property was not as advertised. The room was a lot smaller, not much more than a box room and no air con, only a window. I would suggest they update all their facilities or advertise the rooms in their true form.
4 nachten verbleven in oktober 2023
Reactie van Barbara op 6 nov 2023
Hi, Melissa! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

10/10 – Uitstekend

Martina

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Farah op 19 okt 2023
Dear Martina ,Thanks so much for your great comment hope to see you again

6/10 – Redelijk

Armindo

Positief: Personeel en service
Negatief: Netheid
3 nachten verbleven in oktober 2023
Reactie van Farah op 19 okt 2023
Dear Amindo ,Thanks for your comment .

6/10 – Redelijk

Jan

Reisde met familie
The property overall was clean. The staff were a bit lacking with information. Didn't pass on the fact that breakfast isn't available or there is a WiFi code. The door lock with card also didn't work and although the room was clean not as picture. No headboards and not a 32" TV. No remote available for it either. Basic but clean need to review the prices to stay here big time !
1 nacht verbleven in oktober 2023
Reactie van Farah op 19 okt 2023
Dear Jan ,I am sorry to hear you did not have a very good experience with some points

2/10 – Ontzettend slecht

Gary

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
OYO townhouse london disgusting
For starts i have no photos because i dont need them the room and holel is disgusting dirty and total dated. On arrival the man that let us in was rude and ignorant after letting us in he tgen stood on his phone behind the desk not talking for over 3 min then completely refused us a early check in with out any reason. I know this is optional but a we chat about it would be nice. The other reception workers were perfect. The tv was unwatchable no tea or coffee facilities in room mattres was disgusting. Bathroom was disgusting taps and soap dispensing hes never been washed for weeks. The hotel it self has dirty carpets and dirty fixtures. The hotel is not well run at all. I will neve ever stay in a oyo hotel again. I also have a tiktok account with over 1.2 million followers and i will be doing a number of video showing how disgusting the hotel actually is.
1 nacht verbleven in oktober 2023
Reactie van Farah op 19 okt 2023
Dear Gary ,Thanks for your email , unfortunately I Can not agree with some points , the guy called from reception to house keeper for early check in but if nothing available we really can not do any thing about it , we do have full facility of tea and coffee making facilities in reception area free of charge , still I am sorry to hear you did not have a good experience with us

6/10 – Redelijk

Celso

Reisde met familie
Reality is different
The room is nowhere near the pics when I booked. Awfully small and very poor decoration.
3 nachten verbleven in oktober 2023
Reactie van Farah op 12 okt 2023
Dear Celso I am so sorry to hear you did not have a good experience with us .

2/10 – Ontzettend slecht

Lorrah, Danville

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was disappointing. You are only allowed 1 room key. When we asked for a second they said they would walk us to the room but can’t give a second key. No cover over the main light so just a glaring bulb. There was no remote control for the tv. When we asked at the desk they provided one that did not work. The automatic lights in the halls and elevator timed out quickly so you were in the dark. Sink blocks the entrance to the bathroom. Laundry bags piled in the elevator. Staff is uninterested in being on shift. Need to ask for more towels and toilet paper if you stay more than 1 night. Location was great. Pick another hotel in the area.
2 nachten verbleven in oktober 2023
Reactie van Farah op 10 okt 2023
Dear Lorah ,I am so sorry to hear you did not have a good experience with during your stay

6/10 – Redelijk

Stine Grinden

Reisde met familie
Positief: Netheid, personeel en service
Grei overnatting til god pris.
3 nachten verbleven in oktober 2023
Reactie van Farah op 9 okt 2023
Dear Stine ,Thanks for your comment .I am glad you had a good stay with us

8/10 – Goed

Björn

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Newly refurbed room. Very friendly staff. Would recommend!
2 nachten verbleven in september 2023
Reactie van Farah op 3 okt 2023
Dear Bjron ,Thanks so much for your great message

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value accommodation.
I didnt catch the name of the host, but he allowed me to store my bag before check in and was still on shift in the afternoon, evening and the following morning when i checked out. He was very polite and informative and the room i shared with my brother and sister for our brief trip to London was perfectly clean and spacious enough for the three of us. Street noise was very minimal and although we saw plenty of people in the public areas, we didnt hear anything from the other rooms once we were in our room. Locationwise we were 5 minutes from a tube, but the bus line only 2 minutes away went straight through to Oxford street which was exactly what we needed.
1 nacht verbleven in september 2023
Reactie van Farah op 3 okt 2023
Dear Sir ,Thanks for your great comments .

8/10 – Goed

Lisa

1 nacht verbleven in september 2023
Reactie van Farah op 3 okt 2023
Thanks for your message .

6/10 – Redelijk

Leif

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Inte igen
Hade bokat ett Deluxe enkelrum för 3 nätter. Men vad som utgjorde Deluxe i rummet var lite svårt att se. Inga krokar eller nån hylla att hänga kläder på. Fick be i receptionen om en stol. Badrummet var så trångt att jag fick gå på tvären förbi handfatet för att komma in i duschkabinen. Däremot han som jobbade i receptionen var mycket trevlig och försökte på bästa sätt hjälpa till. Läget är bra, nära till Kensington gardens och Queensway, men nästa gång väljer jag ett annat hotell.
3 nachten verbleven in september 2023
Reactie van Farah op 3 okt 2023
Dear Sir , I am sorry to hear you had bad experience with us

8/10 – Goed

KATHRYN

1 nacht verbleven in september 2023
Reactie van Farah op 3 okt 2023
Dear Kathryn , Thanks so much for your great scoring

10/10 – Uitstekend

Eline

1 nacht verbleven in september 2023
Reactie van Farah op 3 okt 2023
Dear Elaine , Thanks so much for your great scoring

4/10 – Matig

Dana

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The room was not what the sold you on internet, we were on the basement, the room was to small and hot.
3 nachten verbleven in september 2023
Reactie van Farah op 3 okt 2023
Dear Dana ,I am so sorry to hear you had a bad experience with us

4/10 – Matig

victor hugo

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Las camas son terribles y el internet no funciona bien
2 nachten verbleven in september 2023
Reactie van Farah op 3 okt 2023
Dear Victor , I am so sorry to hear you did not have a good stay with us

6/10 – Redelijk

Christian

Reisde met een groep
There needs to be an option to check in early and the room needs a mini fridge
2 nachten verbleven in september 2023
Reactie van Farah op 21 sep 2023
Dear Chrisrian ,Thanks for your comments .

6/10 – Redelijk

Kemal, Weehawken

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Imagine a stay without hand towels, hairdryer and proper check-in & check-out. The street was so loud but the location overall was very convenient. There is only one guy at the front desk and he always tries to be very helpful but it was a one-man show in the end. Don't expect much.
4 nachten verbleven in september 2023
Reactie van Farah op 21 sep 2023
Dear Kemal ,Thanks for your comment we do give 2 towels per head hair dryer available in reception for collection , street noise is not something in my hand unfortunately hotel is quite self service option so lots of people not required round reception area

10/10 – Uitstekend

Randy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very near trains and Hyde Park. Front desk staff was very nice and helpful.
3 nachten verbleven in september 2023
Reactie van Farah op 15 sep 2023
Dear Randy ,Thanks so much for your great comment .Fararh

6/10 – Redelijk

Kai

Negatief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in september 2023
Reactie van Farah op 15 sep 2023
Thanks for your comment .

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Sewer smell, molded walls! Not a safe place2stay!
Where to start? This hotel was a nightmare, Hotels.com should not sell this property! Period. The rooms are much smaller than showed on pictures, the bed mattresses were horrible. I could feel each spring in my back. After the first night the whole room smelled like sewer and I refused to stay in it with my children. I asked for another room, explaining to the concierge the health risks of exposure to sewer gas (hydrogen sulfate poisoning), which didn’t seem to worry him too much. The only available room was one with a single and a double bed. This is not what I paid for! It was late and we wanted to rest after a long day of walking. The room wasn’t better than the first one. It had a low large window, which made me worried about my 6-year old’s safety. But having it wide open in 35 degrees was my only choice to get some air in the room. The hotel could not provide a fan, the bathroom had no ventilation! The smell was horrible! Look at the pictures and the mold on the ceiling, the curve on the walls. Honestly it felt like the roof will collapse in our room. The carpets were stained, the towels had holes. I found the soap and shampoo bottles on the floor, no holders, shelves or hooks where to leave your stuff. TV does not work. No AC(which I knew). No ventilation! Horrible in 35 degrees! Unbearable conditions, want my money back! Worst experience ever!
3 nachten verbleven in september 2023
Reactie van Farah op 3 okt 2023
Dear Sir ,I am sorry to hear you had a bad experience with us .

2/10 – Ontzettend slecht

Guocui

1 nacht verbleven in september 2023
Reactie van Ava op 12 sep 2023
Hi, Guocui! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 – Ontzettend slecht

Haci Ahmet

2 nachten verbleven in augustus 2023
Reactie van Farah op 3 okt 2023
Dear Haci ,I am so sorry that you had a bad experience with us

6/10 – Redelijk

Jesper

Reisde met familie
Sängarna kund vara i bättre skick, saknar möjlighet till frukost. Saknade även en hårtork, strykjärn.
4 nachten verbleven in augustus 2023
Reactie van Joey op 12 sep 2023
¡Muchas gracias por la calificación positiva, Jesper! Gracias por compartir esto con nosotros, hemos tomado nota de sus comentarios y nos esforzaremos por brindar una mejor experiencia en el futuro. Saludos joey

8/10 – Goed

Christine

2 nachten verbleven in augustus 2023
Reactie van Ava op 12 sep 2023
We appreciate your positive rating, Christine! We take pride in providing our guests with a great experience. Regards, Ava

2/10 – Ontzettend slecht

Justin

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Stay away from this place it’s dirty and disgusting. Stains all over the carpets, cracks in the walls, water damage, and worst part was it looked like someone picked their nose and wiped it on the wall in one of our rooms. I will never stay at any OYO after this experience, we left the hotel after a few minutes in the room it was so bad. The hotel refused to even give a partial refund. Save your money and go else where even if it cost you a little bit more.
3 nachten verbleven in augustus 2023
Reactie van Maria op 12 sep 2023
Sincere apologies, Justin! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Maria

6/10 – Redelijk

Sultana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very helpful and the room was very spacious just the mattress was terrible I have a bad back and could hardly sleep felt like I would fall off. Also the room was really warm no fan or AC did not help sleeping conditions. apart from that the room was very clean, and bathroom too, and really felt taken care of in the hotel.
2 nachten verbleven in augustus 2023
Reactie van Ava op 12 sep 2023
Thanks for your kind and lovely words, Sultana! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ava

6/10 – Redelijk

Felipe

Reisde met familie
Negatief: Netheid, personeel en service en comfort kamer
Avoid
Location was perfect, the rooms were ok, bed was horrible, preferred to sleep on the floor. Dirty. No coffee, no water, no nothings. Extremely overpriced.
4 nachten verbleven in augustus 2023
Reactie van Rosy op 12 sep 2023
Thank you so much for the positive rating, Felipe! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Rosy

6/10 – Redelijk

Natasha

Reisde met familie
Negatief: Voorzieningen
We had a standard double room, bed was not comfy, the bathroom smelt mouldy and the room had no kettle for tea and coffee. Other than that it was ok for 2 nights
2 nachten verbleven in augustus 2023
Reactie van Farah op 15 sep 2023
Dear Natasha I am sorry to hear that you did not have a good stay with us

4/10 – Matig

Bruno

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Bon accueil, hote serviable et agréable. Très très mauvaises literie manque de confort, et draps pas adaptés, salle de bain manque de debit d'eau et manque de rangement et de suspente pour les serviettes. Tv sans télécommande, beaucoup de chaine ne servent a rien. Pas top 3 nuits 585€ pour 4, Hotel bien situé.
3 nachten verbleven in augustus 2023
Reactie van Ava op 12 sep 2023
Nous sommes extrêmement désolés de l'apprendre, Bruno! Merci de nous avoir fait part de ce problème. Nous allons certainement transmettre ce problème à l'équipe concernée afin qu'elle prenne des mesures correctives et qu'elle s'assure que cela ne se reproduise pas à l'avenir. Cordialement, Ava

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Rommet var mye mindre enn angirt, det stinket (som i STINKET) kloakk i hele rommet pga badet. Hjalp ikke med rengjøringsmidler. Iløpet av 4 netter ble rommet aldri rengjort, det ble ikke fylt på toalettpapir, det måtte vi hente i resepsjonen. Fikk ikke rene håndklær, eller redd sengen. De tømte heller ikke søppel. Sengene var forferdelige, og man våknet med en følelse at fjærene sto igjen i ryggtavla. Ga beskjed om alt, men det ble ingen endring iløpet av oppholdet. Mannen som jobber der er derimot veldig hyggelig, men det veide desverre ikke opp. Vi bor ikke her igjen.
4 nachten verbleven in augustus 2023
Reactie van Farah op 15 sep 2023
Dear Sir ,Sorry to hear you did not have a good stay with us

4/10 – Matig

Jigneshkumar

Reisde met familie
Negatief: Personeel en service
1 nacht verbleven in augustus 2023
Reactie van Farah op 15 sep 2023
Dear Jigenish Kumar , Thanks for your comment

4/10 – Matig

Nikhil

2 nachten verbleven in augustus 2023
Reactie van Maria op 12 sep 2023
Hi, Nikhil! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
August 2023..great stay in London
Stayed here in August 2023 for Two nights while in London to visit the theatre. Great location near Hyde Park and Bayswater high street which has all the usual shops & restaurants. 2 minutes walk from Queensway Underground which will get you into the heart of the city in 5 stops. The room was clean & comfy with enough space for are cases. No kettle or hairdryer though🙃. Adi on reception was helpful. Will book again when back in the big smoke.
2 nachten verbleven in augustus 2023
Reactie van Ava op 12 sep 2023
Hi, Michael! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ava

4/10 – Matig

King Caby

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in augustus 2023
Reactie van Farah op 14 aug 2023
Dear King ,Thanks for your scoring us

8/10 – Goed

Trevor

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Abi on reception was brilliant and very helpful. Hotel is room only no tea and coffee facilities.
3 nachten verbleven in augustus 2023
Reactie van Farah op 14 aug 2023
Dear Trevor ,Thanks for your great comment we do have complementary Tea and coffee in reception

10/10 – Uitstekend

Imelda

Reisde met familie
Negatief: Comfort kamer
Terrible experience staying in OYO with no hot wat
There was NO HOT WATER in the shower !!! We had to used plastic cups and get water from the faucet . The shower door would not close as well ! Horrible experience
1 nacht verbleven in augustus 2023
Reactie van Farah op 14 aug 2023
Dear Imedla ,I am so sorry to hear we had a bad experience with your stay with us