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Beoordelingen van PubLove @ The Crown, Battersea - Hostel

2 out of 5
PubLove @ The Crown, Battersea - Hostel
102 Lavender Hill, London, England

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 21 van 98 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 98 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 98 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 98 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 98 beoordelingen" "

6,2/10

Netheid

7,2/10

Personeel en service

6,6/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not as expected
We stayed 2 nights in this hostel. Food was amazing and hostel staff very sweet. Towels not included. The mattresses were very uncomfortable and the showers/ toilets disgusting. There were only 4 showers and 4 toilets for everyone. They are only cleaned once in the morning.
2 nachten verbleven in februari 2024
Reactie van Crown team op 19 feb 2024
Hi,We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. If you would like to discuss this further, then please contact us. We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards,The Crown Team

10/10 – Uitstekend

Kerrie

1 nacht verbleven in februari 2024
Reactie van Crown team op 19 feb 2024
Hi Kerrie! Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

6/10 – Redelijk

Petronella

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
generally okay, but could do with a clean
Overall a satisfactory stay, room was in order, just enough space - something you would expect of a youth hostel. The bathroom was not so satisfactory: there was not enough space to hang up/put clothes/towels/wash bag; the taps were often broken and not fastened to the sink, hence wobbly; everything was just a little bit yucky and not so pleasant. The room was decent but could have been cleaned better (evidence of previous visitors was still there & here and there it was very dusty). Here it would have been handy to have a few more hangers to hang up towels, jackets, etc…
3 nachten verbleven in september 2023
Reactie van Crown team op 13 okt 2023
Hi Petronella,We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. If you would like to discuss this further, then please contact us. We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards,The Crown Team

2/10 – Ontzettend slecht

Matthew

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never again
Firstly I feel your website truly needs updating relating to covid as when I arrived there wasn't any signage or restrictions which showed that we've lived thru an international pandemic for 3 years. Why mention it here when there’s evidence in its application I was rudely quizzed about no entry without ID but the Web info only says maybe, whereby the girl checking me in was absolutely insistent that I'd only be admitted with a passport. Due to an emailing issue on my phone I asked her to screenshot my ID...she rudely grabbed if from my hand and reluctantly did it I prebooked and asked for a bottom bunk. Was allocated a top one, which I can only assume was due to me being a 'difficult' customer. The bottom bunk was free when I checked in that evening. The steps up to the bed are not suited without foot wear At around 0200 there was a fight amongst 2 male guests. One obviously drunk. The night male receptionist eventually came up to calm things. Saw an open can of lager from one of the guests but no action taken, despite a no alcohol policy clearly displayed I'm used to hostel stays throughout the world and used to community living but this represents the worst of this type of hospitality
1 nacht verbleven in augustus 2023
Reactie van Mark op 9 aug 2023
Hi MatthewFirst and foremost, thank you for taking the time to share your valuable feedback with us.We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for.Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly.Your feedback will help us improve our service. If you would like to discuss this further, then please contact us.With kindest regardsThe Crown Team

10/10 – Uitstekend

Lucas Daniel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2022
Reactie van Crown Team op 5 jan 2023
Hi Lucas!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

10/10 – Uitstekend

Lucas Daniel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2022
Reactie van Crown Team op 5 jan 2023
Hi Lucas! Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

4/10 – Matig

Daniel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022
Reactie van Crown Team op 28 dec 2022
Hi Daniel,We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. If you would like to discuss this further, then please contact us. We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards,The Crown Team

10/10 – Uitstekend

Jack

1 nacht verbleven in november 2022
Reactie van Crown Team op 16 nov 2022
Hi Jack!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Decent
Decent hostel. Beware of snorers though, bring ear plugs.
2 nachten verbleven in oktober 2022
Reactie van Crown Team op 24 okt 2022
Hi Daniel!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. If you wish to discuss your negative experiences further, please feel free to contact us. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown! Warmest regards, The Crown Team

4/10 – Matig

India

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in juli 2022
Reactie van Crown Team op 20 sep 2022
Hi!First and foremost, thank you for taking the time to share your valuable feedback with us.We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for.Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly.Your feedback will help us improve our service. I hope that your stay was otherwise amazing.If you would like to discuss this further, then please contact us.We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again.With kindest regardsThe Crown Team

8/10 – Goed

daniel

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice pub
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Jason

1 nacht verbleven in mei 2022

8/10 – Goed

Emilio

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
X
1 nacht verbleven in april 2022

10/10 – Uitstekend

ABUBAKAR

5 nachten verbleven in april 2022

10/10 – Uitstekend

Jekabs

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you want to drop for a sleep and you have deep sleep like me great and cheap place
2 nachten verbleven in februari 2022

6/10 – Redelijk

Ajmal

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It was not too good clean it's very dirty place
1 nacht verbleven in september 2021
Reactie van Mark op 21 okt 2021
Hi Ajmal First and foremost, thank you for taking the time to share your valuable feedback with us. We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly. Your feedback will help us improve our service. I hope that your stay was otherwise amazing. Allow me to kindly invite you to contact me personally to discuss this with you further on luigi@publove.co.uk. We hope your next stay at PubLove @ The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards The Team at PubLove @ The Crown.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in juli 2019

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Do not stay in the summer as there is no air conditioning the room was a sweat box and felt a bit dodgy.
1 nacht verbleven in juli 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en voorzieningen
6 nachten verbleven in juli 2019

10/10 – Uitstekend

charles

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019

8/10 – Goed

Alexandre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Agréable séjour
Très propre et lit confortable. Loin des attraits, mais juste à côté d’un arrêt de bus. Employés très serviables. Pas de climatisation. Je le recommande sans hésiter!
3 nachten verbleven in juli 2019

4/10 – Matig

Karl

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Publove - Battersea
Great location. Service was great in the pub below but in the rooms above loud, not great for sleep. Rooms had bed bugs and underneath the beds were not cleaned. I checked out on discovering this (other people had checked out as well or were moved to other rooms)
10 nachten verbleven in juni 2019
Reactie van Mark op 2 jul 2019
Hi Karl Thank you for taking the time to review us. I have spoken to the property manager who has now dealt with the issues you have raised. With best wishes

10/10 – Uitstekend

Steven, Crawley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful a great place to stay couldn't possibly find anything wrong
1 nacht verbleven in juni 2019
Reactie van Mark op 2 jul 2019
Hi Steven Many thanks for your great review :) We hope to see you again soon. Best wishes

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Got the wrong bed 3 times or someone took Mine and ended up sleeping in somebody’s else’s because refusal of help from the receptionist and personal
1 nacht verbleven in juni 2019
Reactie van Mark op 2 jul 2019
Hi Many thanks for taking the time to review us. Please accept my apologies for the confusion with your bed. The property manager has spoken to his team regarding the service you received when staying with us. With best wishes

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid
I didn’t like that the 3 bed room are so little for woman and man together. It was better if the room was only for women or only for men.
3 nachten verbleven in mei 2019
Reactie van Mark op 2 jul 2019
Hi Many thanks for taking the time to review us. Best wishes

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2019
Reactie van Mark op 11 mrt 2019
Hi Many thanks for your great review. We hope to see you again soon :) Best wishes

4/10 – Matig

Madrista, London

Negatief: Netheid, staat van de accommodatie en faciliteiten
Not best welcome when i arrived Got to the room and it stank of sweaty feet and bo All through the night was constant noise I was lucky to get couple hours sleep at most The bathrooms seemed clean but someone left one in awful mess The only good thing was the bed Sheets were clean and was quite comfy
1 nacht verbleven in november 2018
Reactie van Mark op 8 nov 2018
Hi Thank you for taking the time to review us. I will follow up with the property manager regarding the issues you have raised. With best wishes

8/10 – Goed

Paul

Positief: Personeel en service
2 nachten verbleven in oktober 2018
Reactie van Mark op 10 okt 2018
Many thanks for your great review. We hope to see you again soon :)

4/10 – Matig

Richard

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bed Bug Infestation
I'm really sad to write this review. I've stayed 200+ times at this hostel over the last 4 years and the accomodation, staff and location are fantastic. Even better since the refurbishment, although with a slight increase in price and removal of free breakfast, not as competatively priced as previously. However the real deal breaker has been the on and off Bed Bug infestations that I have had to suffer. On my last stay, they were so bad, I have over 100 bites and had to get a refund and leave early. Easily the itchiest bites I have ever suffered. I feel the Hostel is in denial and failing to fully address the issue. I therefore emplore anyone suffering same to leave a review and hope that the Hostel will be fully treated and get back to offering great accomodation.
1 nacht verbleven in juli 2018
Reactie van Mark op 10 okt 2018
Hi Richard Thank you for taking the time to review us. Having spoken to the property manager it does appear that there was an issue but pest control have now attend and treated the rooms in question. As a regular guest I do hope this does not deter you from staying with us again in the near future. With best wishes

2/10 – Ontzettend slecht

Alessandro

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was terrible, I had a problem with one of the guest in the room because he was drunk and under drugs effected, I asked the staff to change my place to another bed or room they refused to help me them I had to leave the place 2am for my own security
1 nacht verbleven in september 2018
Reactie van Mark op 10 okt 2018
Hi Alessandro Thank you for taking the time to review us. Please accept my apologies for the service you experienced. I have spoken to the property manager and addressed this with her team. I do hope this won't deter you in staying with us again in the near future. With best wishes

4/10 – Matig

yuri, aosta

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
ho preso un last minute
hotel o meglio ostello caro per cio' che offre. Dove si dorme l 'aria è rarefatta poichè ci sono 12 letti e non c'è il ricambio dell'aria. Necessiterebbe di un semplice impianto di ventilazione meccanica controllata, come in tutti i nostri hotel in Italia Posizione buona, nel completo sufficiente
1 nacht verbleven in september 2018
Reactie van Mark op 10 okt 2018
Hi Yuri Many thanks for taking the time to review us. We are indeed a hostel and unfortunately planning regulations prohibit us from installing air conditioning. With best wishes

8/10 – Goed

Geverifieerde reiziger

A fine cheap stay
For the price and my needs, this worked out for me. Pub downstairs was fine. free evening and night parking in streets close by
1 nacht verbleven in september 2018
Reactie van Mark op 10 okt 2018
Many thanks for your great review. Hope to see you again soon :)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2018
Reactie van Mark op 9 aug 2018
Many thanks for your great review. We hope to see you again soon :)

8/10 – Goed

Prad, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018
Reactie van Mark op 28 jun 2018
Thank you for your review. We hope to see you again soon :)

10/10 – Uitstekend

Prad, London

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and very clean. Will stay again.
1 nacht verbleven in juni 2018
Reactie van Mark op 28 jun 2018
Thank you for your great review. We hope to see you again soon :)

10/10 – Uitstekend

Buttigetti, Melbourne, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely staff, clean rooms decent bathrooms and nice drinks
1 nacht verbleven in juni 2018
Reactie van Mark op 28 jun 2018
Thank you for your great review. We hope to see you again soon :)

8/10 – Goed

A

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
London
Ils m'ont demadé de payer sur place alors que le séjour avait déja éte reglé...
5 nachten verbleven in mei 2018
Reactie van Mark op 28 jun 2018
Thank you for your great review. We hope to see you again soon :)

8/10 – Goed

Tetiana

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in mei 2018
Reactie van Mark op 30 mei 2018
Many thanks for your great review. Hope to see you again soon.

4/10 – Matig

John, Horsham UK

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
The guy serving at the bar, put me in the worst bunk (i.e. top furthest from the window). Safety light on all night, room like an oven, 1 inch gap in window opening. If he didn't do it on purpose, I think he needs to experience a hot night for himself.
1 nacht verbleven in april 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2017
Reactie van The Crown Team op 12 jan 2018
Dear Traveler. Thank you for your review and for choosing our hostel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hostel.

6/10 – Redelijk

ERRECART

Positief: Personeel en service
j ai passé 4 jours dans cette auberge. les gens y sont sympathiques le petit déjeuner comprit dans le tarif comprend est correct le petit moins est peut etre la propreté, et aussi trop de lumière dans les chambres pour dormi l' l' auberge est vraiment correct pour le tarif
4 nachten verbleven in november 2017
Reactie van The Crown Team op 12 jan 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 – Uitstekend

aurel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ok
Allt var Ok. tillmötesgående , smidigt
1 nacht verbleven in juli 2017

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in juli 2017

4/10 – Matig

Matthew

Negatief: Netheid, comfort kamer
Alcatraz chic in South London
Quite poor. Room was very sparse, just a 3 tiered bunk - I really felt like a battery chicken - no lockers, no furniture, just a table and a mirror. It felt like the spirit of Charles Dickens was being kept alive. The breakfast was good, but the cramped facilities and problems such as a toilet with no light (that couldn't be used in the evening), soap dispensers being left empty for days and the fact most people in my room slept with their luggage on their beds (because of no lockers) mean I would rate this as one of the poorest hostels I have stayed in. I went with an open mind and wasn't worried about the noise etc (I expect a pub to be lively). £5 to buy a towel was unexpected. The area is ok and the pub seemed very pleasant but a dedicated hostel for a similar price would give a much better service.
3 nachten verbleven in mei 2017

4/10 – Matig

jenny

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
La struttura è in una zona non centrale ma ben collegata dai mezzi. Il pub al di sotto delle camere, molto British, offre piatti gustosi. La colazione gratuita riservata agli ospiti dalle 7 alle 9 è piuttosto scarsa e sicuramente potrebbe essere migliorata. Complessivamente si tratta di un posto tranquillo, abbastanza pulito e confortevole.

4/10 – Matig

Aaron

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Kvinde 26 år , Danmark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Godt hostel til billig pris
Godt hostel og hyggeligt at man kan hænge ud i baren. Hjælpsomt og flink personale. Ingen sæbe på pige-toilettet, som er en del af pubben. En af nætterne svedte jeg så man kunne se sveden dryppe fra min arm om morgenen, ved ikke om det var pga. dynen eller hvad. Bussen går lige udenfor døren og der er 30 minutter til centrum af London i den.

4/10 – Matig

Sara, london

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
We found a beg bug from the girl's bed below me. She has been bited from one too.. Hostel staff couldn't too anything "than give a refund as a hostel is fully booked". After one hour calling to places one girl of staff said that shw has arranged a new bed to this girl. Otherwise clean, and pub has warm atmosphere. Staff is also otherwise welcoming.