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Beoordelingen van Sonder St. John's Garden

3.5 out of 5
Sonder St. John's Garden
120 Saint John Street, London, England

Beoordelingen

5,8
Gastenscore: 10 - Uitstekend. 7 van 36 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 36 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 36 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 36 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 36 beoordelingen" "

6,6/10

Netheid

4,8/10

Personeel en service

5,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Val

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was spotless, and had nearly everything I needed. The room. I had needed somewhere to eat, I had to eat on the bed. On the plus side, the linen was spotless and the kitchenette was well equipped
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Mia

5 nachten verbleven in december 2023

2/10 – Ontzettend slecht

barie

1 nacht verbleven in november 2023
Reactie van Sonder op 12 dec 2023
Hi Barie, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 – Redelijk

Stephen

3 nachten verbleven in november 2023

10/10 – Uitstekend

Pia

3 nachten verbleven in november 2023
Reactie van Sonder op 8 dec 2023
Hi Pia, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 – Uitstekend

Charlotte

5 nachten verbleven in november 2023
Reactie van Sonder op 8 dec 2023
Hi Charlotte, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

2/10 – Ontzettend slecht

Karim

4 nachten verbleven in november 2023
Reactie van Sonder op 13 nov 2023
Hi Karim, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

8/10 – Goed

Bente

3 nachten verbleven in oktober 2023

6/10 – Redelijk

Luciano

Reisde met een groep
Positief: Netheid
Almost…
The location is excellent, & check in was super easy. Place was very clean, but… it was not the room I booked. The room I booked showed a washer in the pictures. Thus, I packed for my long trip expecting to do some laundry there. After using the app to communicate with someone from Sonders, it didn’t go anywhere. The room I booked was already occupied and they were trying to get me a room at another property. Not ideal because after 15 hours traveling I didn’t want to go somewhere else. I waited for an hour sitting on a chair for this possible relocation. I didn’t want to make myself comfortable because that room could be needed. After one hour without response I started the chat again and it seemed I had to explain everything again to a new person. I gave up and just did my laundry in the kitchen sink. Beyond that frustration, it was also hard to get good sleep. The room faces a very loud street. I’m used to city noise but that was a lot. Closing the window would help but the room would get too hot. The fan provided was basically useless and was almost as loud as the street. Lastly, there were sulfer smells that would come from the bathroom randomly regardless of whether the ventilation fan was on or not.
6 nachten verbleven in oktober 2023

6/10 – Redelijk

Stef

4 nachten verbleven in oktober 2023
Reactie van Sonder op 13 okt 2023
Hi Stef, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 – Goed

José Luis

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Buena opcion para ir a Londres viendo los precios que hay. Las habiataciones son pequeñas pero con todo lo necesario para pasar unos dias. La atención recibida tanto telematicamente por Arturo como presencial por Clara fueron excelentes. Recomiendo este alojamiento a toda persona que quiera ir a Londres y no dejarse el sueldo en ello. Hay una estación de metro cerca por lo que tienes Londres a tu alcance totalmente.
4 nachten verbleven in oktober 2023

8/10 – Goed

Vivian

Positief: Comfort kamer
God tur til London
Godt overnatningssted
3 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Isabelle

1 nacht verbleven in oktober 2023
Reactie van Sonder op 11 okt 2023
Hi Isabelle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 – Ontzettend slecht

Elad

Positief: Netheid
The worst hotel experience that we ever had.
No air conditioning in the room. There were 32 degrees Celsius over the day... No elevator. No reception. No one who speaks English in the hotel. We had problems. The only solution was to chat with a representative who gave a terrible service. We will never go back there again.
6 nachten verbleven in september 2023
Reactie van Sonder op 8 okt 2023
Hi Elad, your feedback is important to us. We're sorry your stay was disappointing. We do our best to inform our guests that we don't have air conditioning, an elevator, or a front desk at this property, but we apologize if anything was unclear. We're sorry you had a difficult time with our online support team. You can also reach us over the phone if you prefer. If you decide to give us another try, we'd love to show you a better experience.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
2 nachten verbleven in september 2023
Reactie van Sonder op 13 sep 2023
Thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 – Uitstekend

Gustavo

Positief: Netheid, staat van de accommodatie en faciliteiten
T
3 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Warwick

1 nacht verbleven in september 2023
Reactie van Sonder op 11 sep 2023
Hi Warwick, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 – Goed

Jaime

2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Daniel

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nie wieder Sonder! Abgewohnt, dreckig, kaputt und dafür unverschämt teuer. Angeblich sind die Zimmer so „billig“ weil du gegen Gebühr auf Abruf geputzt wird. Kostet dann 40 Pfund und ohne das bekommt man nicht mal neues Klopapier. Wasserdruck in der Dusche nicht vorhanden, Deckenlicht im Bad war defekt und wurde erst zwei TGe später repariert, Abfluss stinkt, Fenster ließen sich kaum öffnen (hatten ein Zimmer im Dachgeschoss)
7 nachten verbleven in augustus 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Ce lieu était parfait pour moi
très très pratique tout ce fait online. le chek-in, les codes d accès, de wifi, y a toutes les informations. Y a suffisamment tout ce qu il faut dans la cuisine. la salle de bain pareil. et le lit est confortable et spacieux. Tout est en bonne état et propre. Le tout petit couac, un peu de bruit, les escaliers tout le long du mur de la chambre, on entend tout le passage (perso ça ne me dérange pas) la localisation est hyper pratique, la station farringdon, tellement pratique pour visiter. et à pieds c'est pas loin de shoredich et barbican, mon quartier favori.
5 nachten verbleven in augustus 2023

6/10 – Redelijk

Tony

Zakenreiziger
Positief: Netheid
Negatief: Comfort kamer
Tiny. Just about ok for one person overnight
Room was very small and I kept banging my head on the light above the bed! Lots of utensils and crockery. Strangely no milk sachets to have with tea and no coffee at all despite a Nespresso coffee machine. No air con, and I couldn’t open the windows as it was so noisy on the street. They did have good Wi-Fi and Netflix
1 nacht verbleven in juli 2023
Reactie van Sonder op 21 jul 2023
Hi Tony, thanks for staying with us and providing a review. We're sorry your room fell short of expectations. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. Please accept our apologies for the lack of coffee in your kitchen area. There should've been some. Please feel free to reach out to our support team 24/7 to get things like this delivered to your door. You can always reach us through our app, call, text, or email for help. If you decide to give us another try, we'd love to host you again at any of our 40+ locations worldwide.

6/10 – Redelijk

Karina

4 nachten verbleven in juli 2023
Reactie van Sonder op 11 jul 2023
Hi Karina, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 – Ontzettend slecht

Jerry

4 nachten verbleven in juni 2023
Reactie van Sonder op 13 jun 2023
Hi Jerry, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 – Ontzettend slecht

Jeanette

1 nacht verbleven in mei 2023
Reactie van Sonder op 25 mei 2023
Hi Jeanette, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 – Redelijk

Hannah

Positief: Netheid
3 nachten verbleven in mei 2023
Reactie van Sonder op 23 mei 2023
Hi Hannah, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 – Uitstekend

MISS JANET ANN

1 nacht verbleven in mei 2023
Reactie van Sonder op 24 mei 2023
Hi Miss Janet, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

6/10 – Redelijk

ANUPAMA

5 nachten verbleven in februari 2023
Reactie van Sonder op 8 mrt 2023
Hi Anupama, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 – Ontzettend slecht

Taylor

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
11 nachten verbleven in april 2022

6/10 – Redelijk

carolina

6 nachten verbleven in maart 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
16 nachten verbleven in februari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Finding the property is nigh on impossible and then it’s a dimly lit alley with a glass door and you must have internet codes which in an insecure street environment isn’t easy if you are losing phone charge. No staff at the property. Room was reeking of smoke. Was told air freshener would be dropped off...it wasn’t.
3 nachten verbleven in november 2019

2/10 – Ontzettend slecht

Wararak

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2019