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Beoordelingen van United Lodge Hotel & Apartments

3.5 out of 5
United Lodge Hotel & Apartments
368-370 Green Lanes, London, England

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 24 van 96 beoordelingen" "
Gastenscore: 8 - Goed. 40 van 96 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 96 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 96 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 96 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Bobby

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were disgustingly rude towards my partner. We also didn’t sleep a wink due to the person staying above us was walking around all night. We paid £100 for a room that was even smaller than the average box room in a house/flat absolute rip off. The staff threatened me and my partner. I would not stay here again even if I was paid to. **AVOID**
1 nacht verbleven in maart 2024
Reactie van Andy - Owner/manager op 3 apr 2024
Hi Bobby, thanks for your review. However allow me to clarify some of the facts. When you book a room, the checkin and check out times are clearly stated. You came in at a normal time after 2, but then woke up half the hotel at 3am as you could not use your keys properly after your night out at a concert and pubs. Your checkout time was at 11am, yet when our staff knocked on your door at 11.30 you refused to leave, shouting explicities annd stating you would checkout after 2pm our polite and calm team members. He then explained to you that the police would be called if you continued in this this manner. Maybe this was what you thought was the “threat”. Your abuse conitinued to magnify. This is when I was called in. I telephoned you and explained to you the checkout procedure and allowed you to leave at 12 as we had someone else checking in. I decided to do this without further charge as a good will gesture.And you review us like this? Nice! But you are an aggrieved person and have every right to express your opinions, but not when they are lies and out of bitter anger. We are NOT as you have stated, and our people were merely doing their duties which was obviously was difficult due your circumstances the heavy and late night you had. If you are ish to discuss this then you have put numbers and email.Many thanks

8/10 – Goed

Martin

Reisde met een groep
Did the job needed to sleep.
1 nacht verbleven in januari 2024

4/10 – Matig

KYUHYUNG

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023

10/10 – Uitstekend

Natalia

1 nacht verbleven in december 2023

8/10 – Goed

Lucy

Positief: Netheid
21 nachten verbleven in november 2023

8/10 – Goed

Etelka

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We enjoyed having a full kitchen. We found the stairs difficult to navigate, especially with suitcases.
4 nachten verbleven in november 2023

8/10 – Goed

Jose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing was unique. I want to say how helpful the youth lady was. She went above and beyond, very helpful.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Jade

Negatief: Personeel en service
Couldn’t get in
We were unable to get into the building because the fob didn’t work, and the staff on site replaced the fob but didn’t check it from the outside and expected us to believe it would work later in the night. We therefore didn’t feel safe to stay and cut our trip short, and the manager was very rude and unhelpful when we emailed to ask for a refund because their lock was too faulty for us to feel safe staying.
1 nacht verbleven in november 2023

4/10 – Matig

Karen

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Snusket og snavset
Værelserne svarrer overhovedet ikke til billederne. Det er slidt og nusset. Fik først et værelse hvor det var snavset, ingen glas eller bestik i skabe og skuffer. Fik et nyt værelse lidt bedre men alt service var beskidt. Vil ikke anbefale det
4 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Ellen

1 nacht verbleven in oktober 2023

8/10 – Goed

Marc

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very good location. Didn’t really see any staff, but that’s okay as we used it as our base for a week - out early and back late. Suited our requirements.
7 nachten verbleven in september 2023

10/10 – Uitstekend

Sudhir

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome Apartment!
Great location - tube station and grocery stores just 5 mins walk away. Finsbury Park in front of the hotel.. Neat & clean rooms with all the comforts. Very caring & hospitable team. Enjoyed our stay !
2 nachten verbleven in september 2023

4/10 – Matig

Ellen

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rooms are old and small
The pics make it look like a nice place. It's much older and way smaller than the pics suggest.I would never stay there again, not worthy the money.
1 nacht verbleven in augustus 2023
Reactie van Alessia op 6 sep 2023
Hi Ellen!Thanks for leaving your feedback about your stay.We are really sorry to hear the room did not meet your expectation, we are aware everybody feels different about things. However, should you need to come to London again, we would love to offer you a more spacious room than last time. All the best for now.Alessia

2/10 – Ontzettend slecht

Alex

1 nacht verbleven in juli 2023
Reactie van Daniel op 5 aug 2023
Dear Alex,We are sorry you did not have the best experience with us. We look forward to hearing more about your issue in private so we can make things better for you and all our guests next time.Thanks for your feedback!

2/10 – Ontzettend slecht

Alexander

1 nacht verbleven in juli 2023
Reactie van Alexandra op 23 jul 2023
Dear Alexander,Thanks for staying with us and for sharing your feedback.However, for us to know exactly what really happened and what made your stay unpleasant, we would appreciate you getting in touch directly to clarify any possible issues occured.In that way we will be able to look into it and make any changes for the future.In the meantime, thanks again for staying with us!Warm Regards

10/10 – Uitstekend

Francesca

1 nacht verbleven in juli 2023
Reactie van Alessia op 12 jul 2023
We are glad you enjoyed your stay! We hope to see you soon

8/10 – Goed

sina

2 nachten verbleven in juli 2023
Reactie van Alessia op 12 jul 2023
We are glad you enjoyed your stay! We hope to see you soon

10/10 – Uitstekend

Susan

1 nacht verbleven in juli 2023
Reactie van Alessia op 12 jul 2023
We are glad you enjoyed your stay! We hope to see you soon

4/10 – Matig

Lisa

1 nacht verbleven in juli 2023
Reactie van Alessia op 12 jul 2023
We are sorry to hear your stay was not as expected, we would love to hear directly from you so we can make things better. Thanks anyway!

2/10 – Ontzettend slecht

Zaine

1 nacht verbleven in juni 2023
Reactie van Alessia op 12 jul 2023
We are sorry to hear your stay was not as expected, we would love to hear directly from you so we can make things better. Thanks anyway!

10/10 – Uitstekend

Alison

2 nachten verbleven in juni 2023
Reactie van Alessia op 12 jul 2023
We are glad you enjoyed your stay! We hope to see you soon

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location with a car
Hotel was perfect for what we needed. Due to us using the car the hotel had parking but it was a quite a walk, however there are a lot of restaurants and two good pubs on the walk. Perfect location outside the congestion zone with great acces to the tube. The room has everything needed for a short stay, for us the bed was a little small as we are used to a larger one. The only drawback was the traffic noise so if you dont have earplugs and are a light sleeper ask Andy for a room at the back. Staff especially Andy are great really helpfull.
2 nachten verbleven in mei 2023
Reactie van Alessia op 12 jul 2023
We are glad you enjoyed your stay! We hope to see you soon.We will look into your feedback and make things better for you next time!

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay.
Great place to stay, very comfortable room, very clean in a great location for public transport inc the underground. Will definitely stay again in the future.
2 nachten verbleven in februari 2023
Reactie van Alessia op 18 apr 2023
Thank you very much for sharing your experience, we are thrilled to read such lovely words and we always happy when our guests enjoy their stay.We cannot wait to welcome you soon!Regards

8/10 – Goed

JORGE, Rio de Janeiro

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is very kind. It is a cosy and friendly place. Just some little problems in the room like the wardrobe's door was not completely fixed.
5 nachten verbleven in maart 2020

8/10 – Goed

Jasper

Zakenreiziger
Positief: Personeel en service, comfort kamer
Horrible at first, perfect after second chance.
My first night was the worst night I had in years in a hotel. Noise from other rooms, people smoking in the private garden next to my window in the middle of the night, permanent light above the door. Fortunately the staff was very open en immediately gave me an other room for the other nights. After that I had a very pleasant stay and slept like a rock.
3 nachten verbleven in maart 2020

10/10 – Uitstekend

Roberto- Miguel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was great, only downside was some of the cooking pots weren't fully washed
1 nacht verbleven in maart 2020

8/10 – Goed

Maria, Burnham

Positief: Netheid, voorzieningen
I liked the close proximity to transport links and location;reception staff very friendly and polite;the room was well equipt..on the other side the wall seemed to need of a plasterer& decorator
1 nacht verbleven in maart 2020

8/10 – Goed

KA, CT

Positief: Netheid, voorzieningen
Friendly staff, very helpful and kind Enjoyed visit
6 nachten verbleven in januari 2020
Reactie van Andy K op 22 jan 2020
Thank you for your kind words and review. Look forward to seeing you here again. All the best

8/10 – Goed

Nasrine

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
je recommande :)
Le séjour s'est très bien passé, les employés de l’hôtel sont à l'écoute est serviable. Nous avons eu à notre arrivée un plateau de sucreries (très belle attention). Notre chambre était très bien, la taille est correct, bon rapport qualité/prix . Quartier plutôt calme durant notre séjour. Seul problème : la climatisation de la salle de bain. En période de froid, c'est horrible, il fait aussi froid dans la salle de bain qu'à l’extérieur ! peut être y mettre un chauffage ? sinon rien à signaler
3 nachten verbleven in december 2019
Reactie van Andy op 22 jan 2020
Dear Nasrine, Thank you for your stay and kind comments. Glad you had an overall good stay, although generally guests say that it's too hot here. But of course we look into these matters. All the best for now and please do get in touch the next time you are coming to London.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always a pleasure to stay at such a well run establishment. Friendly and very helpful staff at all times.
1 nacht verbleven in oktober 2019
Reactie van Andy op 22 jan 2020
Thank you for your comments and kind words. I will pass on the compliments to the team members aswel. All the best for now and you know where we are the next time you are in London! Andy

10/10 – Uitstekend

Luca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
i was fine
very nice place and convenient for pubblic transport, quiet area, kind and present staff.
2 nachten verbleven in december 2019
Reactie van Andy op 22 jan 2020
Thanks Luca! Let me know the next time you are in town a nd we will look after you again with a better rate. Warm regards Andy

2/10 – Ontzettend slecht

Brendan

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

yuki

4 nachten verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
駅からも5分程度で、周辺は静かな環境でした。
3 nachten verbleven in september 2019

8/10 – Goed

JIMIN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place
Staff was very kind and clean room, comfortable bed. But a little noisy.
2 nachten verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019

2/10 – Ontzettend slecht

Oliver

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
If you want your weekend ruined, book here!
Hotels.com should immediately stop representing this shocking place! We arrived only to be told our room was no longer available due to maintenance. The guy on the desk couldn’t give a toss and made no attempts to contact me in advance. His offer to relocate us to their sister hotel wasn’t acceptable due to the distance and travel time as we were already late for our event. We had to get ready in the car and find alternative accomafation at double the cost otherwise we’d have missed our event completely. We finally arrived at the event 2 hours late! Trip advisor reviews show that this is a regular occurrence. The place clearly has no idea of what customer service is and regularly ruins people’s weekends!
1 nacht verbleven in mei 2019
Reactie van Andy K op 22 jan 2020
Hi Oliver, Not sure what this was about. But these maintenance issues do occurr from time to time. They are not within our control but we must find a solution for our guests. In this instance we tried to relocate you to a nearby property but sadly you refused this and thus were late. My sincerest apologies for the inconvenience. All the best Andy

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2019
Reactie van AKay op 18 mei 2019
Thanks for your rating and staying with us. Give us a call next time and we'll give you the best rate. All the best Andy

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van FAbio op 22 jan 2020
Thank You!!

10/10 – Uitstekend

Darren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service. Let me check out an hour later. Very friendly service and was close to the underground for travel.
1 nacht verbleven in april 2019
Reactie van Akay op 18 mei 2019
Thanks Darren! A pleasure to have had you here. Look forward to seeing you again! Andy

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van AKay op 18 mei 2019
Thanks Michael! great to have you here and look forward to seeing you again. Kind regards Andy

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was tiny and not deluxe. The shower temperature oscillated between too hot and OK.
1 nacht verbleven in april 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Obwohl der Raum vor Abflug in Zürich gecancelt worden ist, verweigerte man jede Rückerstattung mit dem Argument, das Management sei ein - zwei Tage nicht anwesend.
3 nachten verbleven in december 2018
Reactie van Andy op 22 jan 2020
Hi there, Please do get in touch so we can look into this matter. Thanks Andy

2/10 – Ontzettend slecht

Mentor

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2019

10/10 – Uitstekend

Camilla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hemtrevligt ställe. Prisvärt
3 nachten verbleven in januari 2019

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent B&B type hotel.
Studio room had everything i needed, comfy enough bed, the service was great, the toiletries well-stocked; the food was hit or miss: espresso/americano drinks/ orange juice were great; food that i enjoyed: pasta of the day with a greek salad and the full english breakfast. I ordered the "italian pizza" comparable to a cheap frozen pizza and it was a bit over-cooked. Every day the kitchen would make fresh crossaints, always smelled amazing by the room. The courtyard would have been a lovely place to take breakfast, if you feel so inclined. Also the hotel did a decent job of stocking snacks and beverages in the fridge.Would stay again.
4 nachten verbleven in september 2018

8/10 – Goed

Nick, Birmingham

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Totally fine for an overnight
Friendly, helpful staff, nice room and fine facilities. Toilets a bit tricky to find, but otherwise perfectly good.
1 nacht verbleven in september 2018
Reactie van Andy op 22 jan 2020
Thanks you so much! Look forward to seeing you again! Andy

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Average standard!
The staff were really nice and helpful. But, the facilities were below average. No hot water sometimes, and needed to pay extra for the use of kitchen. Overall was average!
4 nachten verbleven in juni 2018

8/10 – Goed

Helle

Positief: Netheid, personeel en service en comfort kamer
Venligt personale
Meget venligt personale. Tæt på undergrunden, Manor House. Gåafstand 7 min. Vi kunne tjekke ind to timer før normal indtjekning mod at betale 20 pund. Værelser var ok. Der var en lampe, der ikke virkede, den blev hurtigt lavet. Toiletskraldespanden var ikke tømt, da vi ankom, men efter første overnatning blev den tømt. Personalet havde endda ryddet lidt op på værelset, redt sengene pænt og vi fik rene håndklæder hver dag. Personalet var meget børnevenlige. De lagde påskelammet og chokolader til vores søn i anledning af påsken. Der var dejligt roligt under vores ophold. Der var mulighed for at lave mad selv med mini køkken og man kunne købe morgenmad m.m. og få det bragt, når det passede en.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place & great location except 4 breakfast
The location for this hotel is great! A short walk from the tube station and about 20-30mins to central London. The actual hotel/apartments are really nice. Good size, pleasant staff and great facilities. However no lift, not a problem for us but bear in mind if you need a ground floor room. The deposit compared to other apartments is low, so that was also a real plus! The only let down is breakfast and the accompanying service. Breakfast is served in the rooms, but was brought up to us cold and 10 minutes apart. Which means that you can't eat together! When we complained the only option given was another breakfast, which would have delayed our travel plans. Not being given a refund/discount or even the option of it was a real low point, and is the only reason I would consider staying elsewhere. Additionally, we had messaged to ask what time food service closed, yet to receive an answer. After waiting we went down to the reception but the guy at the desk was also unable to advise what time food service was available (the first evening). If we had known at the time how close we were to the high street we would have gone there (approx 5 mins walk from the hotel are several shops, bars, restaurants, Sainsbury's, McDs etc - so I would recommend doing that instead!!) Overall a great spot, convenient, good amenities close by... but I would never EVER order food whilst staying there.
2 nachten verbleven in november 2017
Reactie van Dr A.Kay op 21 jan 2018
Dear madam, Many thanks for staying with us and your constructive feedback. We have recently launched our food service, so naturally there may have been some teething problems. We apologise for the minor inconvenience but are glad that you enjoyed your stay overall. All the best for now Andy - Manager