Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 241 van 551 beoordelingen" "
Gastenscore: 8 - Goed. 199 van 551 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 551 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 551 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 551 beoordelingen" "

8,6/10

Netheid

9,2/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in augustus 2019
Reactie van Vince op 22 aug 2019
Thank you for taking the time to provide your rating. I apologize for not meeting your expectations. Unfortunately the rating is anonymous, therefore I am unable to reach out and address your concerns and offer a refund. Please reach out to me here out the lodge so that I can at least move forward with a credit. At the very least you should not be charged for a disappointing stay

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hulpvaardig en attent.
Het personeel is zeer hulpvaardig en attent.
3 nachten verbleven in oktober 2018
Reactie van Vince op 30 okt 2018
Thank you for taking the time to provide your feedback and rating. I am glad you enjoyed your stay

8/10 – Goed

Kornelis

Positief: Personeel en service
Hotel kan beter.
Hotel behoeft enig onderhoud. De deuren van de kamer konden niet goed worden afgesloten. In badkamer lag stof en haren op grond en verwarming Kamer had een geurtje . Ons werd wel een andere kamer aangeboden, door de bijzonder aardige manager. Het ontbijt en diner was prima, en het personeel was zeer behulpzaam en aardig. Geen koelkast op de kamer.
1 nacht verbleven in september 2018
Reactie van Vince op 1 okt 2018
Thank you for taking the time to provide your feedback. While we continue with ongoing maintenance, I offer no excuse for the lack of cleanliness in your room. I hope that the second room was satisfactory and that you enjoyed your stay overall

4/10 – Matig

Margriet, Leiden

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Redelijke tussenstop buiten vakantieseizoen
Buiten de seizoenen een redelijke tussenstop. Hotelkamer viezig. WIFI alleen in de loge, 0 bereik in de kamers.

8/10 – Goed

Lou

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Quiet
1 nacht verbleven in april 2024
Reactie van Vince op 15 apr 2024
Thank you for taking the time to provide you rating. I hope that you enjoyed your stay and will visit us again if you get the chance

10/10 – Uitstekend

Nicole, Madison

1 nacht verbleven in april 2024

10/10 – Uitstekend

George

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful and friendly receptionist
1 nacht verbleven in april 2024
Reactie van Vince op 9 apr 2024
Thank you for taking the time to provide your feedback and for the kind words.Please visit us should you be in our area again

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really friendly.
1 nacht verbleven in april 2024
Reactie van Vince op 3 apr 2024
Thank you for taking the time to provide your rating. We hope to see you again when you return to our area

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
super convenient to go Ski Magic
1 nacht verbleven in maart 2024
Reactie van Vince op 31 mrt 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay and hope you will visit us again

6/10 – Redelijk

Nadine

1 nacht verbleven in maart 2024
Reactie van Vince op 16 apr 2024
Thank you for taking the time to provide your rating. I apologize for not meeting your expectations. Without additional information I am hoping that we already have or are working on the challenges you experienced.Again, my apologies

10/10 – Uitstekend

Roman, Linden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Upper Pass Lodge is a must if you need a spot to stay while in the Londonderry, Vermont area!!! Last weekend's snowstorm in Vermont forced us to extend our trip by a day. Found this lodge when looking for another place to stay closer to Okemo Mountain. You don't even need to leave the lodge...room, restaurant, bar and comfy lounge all under one roof...clean too! Vince (co-owner) and Rit (bartender) were both awesome! Both went out of their way to make our stay there enjoyable. And it's close to 4 different mountains in the area 🏂🗻⛷️. The bar only serves beer 🍺, wine 🍷 and spirits 🥃 from Vermont producers. Great that they support local!!!
1 nacht verbleven in maart 2024
Reactie van Vince op 31 mrt 2024
Thank you for taking the time to provide your feedback and for the kind words. I am gjad you "found" us and I look forward to your return.

10/10 – Uitstekend

Tyler

1 nacht verbleven in maart 2024
Reactie van Vince op 15 apr 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit again soon.

6/10 – Redelijk

Maria

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I was so impressed with our room - both the size and cleanliness - in addition to the pet-friendly policy that didn't charge extra for having them along. There was no fridge or microwave in the room or common areas, but the front desk person was so kind to heat up our food each morning. Everything was wonderful... except for the sound issues. The heating pipes clang loudly and, though I am used to this in many places I've lived, it was unusually loud. A bit like construction. We had a heat pump that I had to shut off at night because the compressor made a constant, faint car alarm sound. What was hardest for me was the lack of soundproofing between the lower and upper levels. Our last night there, people checked in above and I could hear them when they talked (very loudly), walked, and even when they shifted in bed (which made squeaking sounds). Sleep was difficult. If they could mitigate the noise issues, it would be a great place to stay again.
3 nachten verbleven in maart 2024
Reactie van Vince op 16 mrt 2024
Thank you for taking the time to provide you honest feedback. I apologize for the challenges with the heating noises as that is an ongoing issue that we are working on a solution for. (heat pump noise is a new issue we need to address) If you were to consider a return vist, we have pet friendly rooms on the second floor that may help. Again, thank you for the honest feeback as it assists us with transparency for future guests

10/10 – Uitstekend

Mingchao

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is actually quite nice and clean and is better than it looks in the pictures
Reactie van Vince op 16 mrt 2024
Thank you for taking the time to provide your rating and for the kind words. We remain a work in progress, I am glad we looked better than some of the pictures. We hope to see you again

8/10 – Goed

Kristen

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024
Reactie van Vince op 4 mrt 2024
Thank you for taking the time to provide your rating, I hope that you enjoyed your stay with us and will visit again next year

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Vince op 17 feb 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope that you will visit us again

10/10 – Uitstekend

Derek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great atmosphere and people
2 nachten verbleven in januari 2024
Reactie van Vince op 18 jan 2024
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will get the chance to visit us again

10/10 – Uitstekend

Carlos

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great value, definitely worth the stay.
Reactie van Vince op 9 jan 2024
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will get the chance to return

10/10 – Uitstekend

Montana

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Helpful staff and very convenient for skiing at the hill. Good food and relaxing common space.
6 nachten verbleven in december 2023
Reactie van Vince op 9 jan 2024
Thank you for taking the time to provide your feedback and for the kind words. Hopefully we will see you again next year

10/10 – Uitstekend

Jeremy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Vince op 9 jan 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay and hope you will visit us again

4/10 – Matig

Courtney

3 nachten verbleven in december 2023
Reactie van Vince op 26 jan 2024
I apologize for not meeting your expectations. I hope we are addressing the challenges you have experienced in our ongoing attempt to improve our facilities and services for our guests.

6/10 – Redelijk

Robert

Positief: Personeel en service, staat van de accommodatie en faciliteiten
.
2 nachten verbleven in december 2023
Reactie van Vince op 20 dec 2023
Thank you for taking the time to provide your feedback. I apologize if we did not meet your expectations. If you would consider a returm visit, please reach out in advance so that we can attempt to address any issues prior to your arrival

10/10 – Uitstekend

Diana, Hallowell

2 nachten verbleven in december 2023
Reactie van Vince op 9 jan 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay. Hopefully you will get the chance to visit us again

10/10 – Uitstekend

Jake

1 nacht verbleven in december 2023
Reactie van Vince op 2 jan 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will get the chance to visit us again

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
1 nacht verbleven in december 2023
Reactie van Vince op 10 dec 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit us again

8/10 – Goed

Eva

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We nicely greeted, booking was confusing with online reservation. Staff very attentive and find a solution. Amazing dining options affordable. Bar and cozy common area. Room was very spacious with private deck. Forgot a personal item and was shipped to my residence! Love this fact!
2 nachten verbleven in november 2023
Reactie van Vince op 9 dec 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope that you will visit us again

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Really nice place. Clean comfortable and friendly.
Five stars for ambience, comfort, cleanliness. Very cozy common area and bar. Location is beautiful. Staff friendly. I rated medium for condition as the place is old and clearly gets well used during ski season. HOWEVER, this is not ugly or bad as in a gross motel with broken stuff and dirt. The room was clean and nice and smelled fine, but the carpets were well worn and there is a lot of wear to the place in general. I did not want to leave too many stars on condition and have folks thinking it was a gleaming hotel, it is not. All this said, I enjoyed it more than a shiny hotel. Really good vibe. I will definitely drive an hour out of my way to stay at Upper Pass when I am back in Vermont.
1 nacht verbleven in oktober 2023
Reactie van Vince op 5 dec 2023
Thank you very much for your honest feedback. I an glad you enjoyed your stay and look forward to your return.As a dated and well worn property, we remain a work in progress and have slowly been able to improve the condition of our lodge. I hope that you will notice some of the updates with each return visit

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Vince op 5 dec 2023
Thank you for taking the time to provide your rating.I hope that you will get the chance to visit us again soon

10/10 – Uitstekend

Bruce, Naples

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable. The staff was great and welcoming and the restaurant/bar had very good service and food. I would stay here again.
1 nacht verbleven in november 2023
Reactie van Vince op 5 dec 2023
Thank you for taking the time to provide your feedback and for the kind words. I am glad you enjoyed your stay and look forward to having you as our guest again soon

2/10 – Ontzettend slecht

Rachel

1 nacht verbleven in november 2023
Reactie van Vince op 20 dec 2023
I am very sorry to have disappointed you for this visit. I will reach out to see how I might be able to address the issues

10/10 – Uitstekend

Mandy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved staying here. Easy drive to town and a breath taking drive. Will stay again
4 nachten verbleven in november 2023
Reactie van Vince op 29 nov 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and look forward to you visiting us again.

8/10 – Goed

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect for a one night stay. Was visiting friends in the area and this was reasonable and convenient. Easy check in, friendly staff.
1 nacht verbleven in november 2023
Reactie van Vince op 19 nov 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will visit us again

10/10 – Uitstekend

Nadine Ellen, Tampa

Reisde met een groep, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly Recommend If you want to feel Vermont Ski like this is it ! Nice staff and so convenient and accommodating! Pet Friendly too !ps if you need refrigeration just ask they will even put in their big one for you !!! 5 star
2 nachten verbleven in november 2023
Reactie van Vince op 12 nov 2023
Thank you for taking the time to provide your feedback and for the kind words.We look forward to seeing you the next time you are in the area

8/10 – Goed

Diana

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2023
Reactie van Vince op 9 nov 2023
Thank you for taking the time to provide your rating. I hope that you enjoyed your stay and would consider staying with us in the future

10/10 – Uitstekend

Timothy

1 nacht verbleven in november 2023
Reactie van Vince op 7 nov 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope that our scheduling will not be an issue for your next visit

10/10 – Uitstekend

Maribel

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van Vince op 6 nov 2023
Thank you for taking the tim eot provide your review. I am glad you enjoyed your stay and hope that you will visit us again

10/10 – Uitstekend

Kyle

2 nachten verbleven in oktober 2023
Reactie van Vince op 4 nov 2023
Thank you for taking the time to provide your rating.I am glad you enjoyed your stay and hope you will visit us again

8/10 – Goed

Jay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A good hit or miss hotel.
This stay was hard to judge. I want to really like it. The price was good. It's not a basic hotel, but it doesn't nail fancy either. For every plus, there was an issue. The bed was large, but uncomfortable. It has a fancy tub, but no steps to climb into it. The bathroom was very nice and a great shower, but the door didn't close fully and there is no shelf in it to hold your things. There is a TV, but it's from 25yrs ago. There was also no fridge in the room. There is a restaurant, but it's closed on Mondays and Tuesdays. Which were the first 2 days we were there. It wasn't a bad stay. They set out coffee which was probably the best I've ever had and best of the trip. The food was really good. Wish they were open every day. The staff was very nice and helpful. Able to tell us where to get laundry done and eat on the days they weren't open. Overall it wasn't bad, just not what I would expect. I thought the location was good with lots of things 30 min or less away. But after sleeping on that bed I'll look for a different place to stay
3 nachten verbleven in oktober 2023
Reactie van Vince op 29 okt 2023
Thank you for taking the time to provide your honest feedback. I apologize for not meeting your expectations in so many areas.We remain a work in progress and are slowly making improvements to our lodge.Thank you for the kind words regarding our staff and restaurant.As we continue with our upgrades, I hope that someday you might reconsider a return visit

6/10 – Redelijk

S

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The management personnel were very nice, but the room needs to be updated and a thorough cleaning.
Reactie van Vince op 28 okt 2023
Thank you for taking the time to provide your honest feedback.Updating the rooms remains a work in progress and we still have a signficant amount of work ahead of us.I make no excuse for a lack of cleanliness.I hope that you might still consider a return visit should you be in our area in the future

10/10 – Uitstekend

Karin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable Low Key place to stay
Our stay was great. I have to say wasn't sure at first but it was a great place to stay. The Red Slate Restaurant was awesome. Great fish and chips.
1 nacht verbleven in oktober 2023
Reactie van Vince op 23 okt 2023
Thank you for taking the time to provide you feedback and for the kind words.I am glad you ejoyed your stay and dining experience with us.Should you find yourself in the area in the future, please visit us again

2/10 – Ontzettend slecht

Brian

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
we are both elderly and did not know we had to climb stairs there are up 5 them turn climb two angled stairs and them 5 more stairs I almost fell they is also no one at the desk during the day and only for a few hours at night will never go they again you take a shower and the water is either so hot or goes ice cold
2 nachten verbleven in oktober 2023
Reactie van Vince op 21 okt 2023
Thank you for taking the time to provide your feedback. I apologize for your dissapointing stay with us. The room you reserved is on the second floor. I apologize if the 3rd party site did not make that clear.Although we do not lways have someone at the front desk, we are on property and available 24 hours.I will look into the water issue ASAP.Again, my apologies.

10/10 – Uitstekend

Haniel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Vince op 20 okt 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay. Please visit us should you find yourself in our area in the future

4/10 – Matig

george

1 nacht verbleven in oktober 2023
Reactie van Vince op 6 nov 2023
Thank you for taking the time to provide your rating. I apologize for not meeting your expectations.Without deatils, I am hopeful that we had addresed your concerns

8/10 – Goed

shannon

Reisde met een groep
Decent place for the $$$. Would not recommend the restaurant on site. Nice staff and comfy beds. They do allow pets, got woken up by the dog across the hall but I love dogs so it was whatever. Linens and towels should be bleached, spotted stains.
1 nacht verbleven in oktober 2023
Reactie van Vince op 16 okt 2023
Thank you for taking the time to provide your honest feedback and for the kind words regarding our staff.I apologize for the resaturant not meeting your expectations. While certainly not perfect, our restaurant generally receives positive feedback. I am hopeful this was a one off miscue on our part .I will address the towel with our linen service, however, it is ultimately our responsibility.I do hope you would consider a return visit

10/10 – Uitstekend

Doug

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Vince op 16 okt 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit us agin soon

8/10 – Goed

Elliott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was great! Make sure to make a reservation on open table about a day before if you plan on eating at the restaurant as it's only open a few nights out of the week. The food there was great and fairly priced. The cheese slate was to die for. The televisions are very outdated and emit a high pitched ringing noise which made it unusable for my partner and I. The lounge area is everything you'd want in a cozy vermont cabin. The area was very quiet and made for some of the best sleep i've had recently. Rooms were very clean. Wifi worked well for the most part, less so when a lot of people were using it. The front desk manager was very kind, but seemed to always be running around doing stuff so catch him when you can! Very cute dogs. Thanks for everything!
4 nachten verbleven in oktober 2023
Reactie van Vince op 11 okt 2023
Thank you for taking the time to provide your honest feedback. I am glad you enjoyed your stay overall.We remain a work in progress, especially with regards to updates.My apologies for the television noise, I would have been able to address it had I known (we are slowly replacing all of the tv's).Again, thank you for the feedback and for the kind words.I hope you will visit us again,

10/10 – Uitstekend

michele

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Vince op 11 okt 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and look forward to your return

10/10 – Uitstekend

Katie

Positief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van Vince op 11 okt 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay.Should you have the oopurtunity to be in in our area again, please visit us.

10/10 – Uitstekend

joel

1 nacht verbleven in oktober 2023
Reactie van Vince op 30 okt 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay and hope you will visit us again

6/10 – Redelijk

Carla

Positief: Personeel en service
Nice people
1 nacht verbleven in oktober 2023
Reactie van Vince op 10 okt 2023
Thank you for taking the time to provide your rating and for the kind words regarding our team. I apologize if we did not meet your expections in other areas.As we continue to upgrade and update our property, I hope you will notice imrpovements if were to return in the future