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Beoordelingen van Best Western Long Beach Inn

2.5 out of 5
Best Western Long Beach Inn
500 Ocean Beach Blvd, Long Beach, WA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 432 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 349 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 135 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 999 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Thomas

Positief: Netheid
Friendly people clean
1 nacht verbleven in mei 2024
Reactie van GM op 17 mei 2024
Thank you for staying

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 17 mei 2024
Thank you for staying

10/10 – Uitstekend

Dennis J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a little hard to find. There is no entrance from the street address. The entrance is on the main drag, but the motel is set back to the rear property line. Continental breakfast was good with enough food and variety.
1 nacht verbleven in mei 2024
Reactie van GM op 12 mei 2024
Thank you for staying.

8/10 – Goed

Pamela

1 nacht verbleven in mei 2024
Reactie van GM op 12 mei 2024
Thank you for staying

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean. Quiet. TV. That’s all you need!
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Thank you for staying

8/10 – Goed

Gregory, Yakima

Reisde met partner
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2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Thank you for staying

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay. Staff was friendly and helpful. The room was nice and clean.
2 nachten verbleven in april 2024
Reactie van GM op 18 apr 2024
Thank you for staying.

8/10 – Goed

Erin

2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Thank you for staying

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 12 apr 2024
THANK YOU FOR STAYING

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing and the location was the best in town.
2 nachten verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Thank you for staying

8/10 – Goed

Tara

Reisde met familie
Positief: Netheid, personeel en service
Older hotel but clean Breakfast wasn’t great but was a typical free breakfast Front desk staff was very nice
1 nacht verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Thank you for staying

10/10 – Uitstekend

Johnny

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was a great one and fun to go out and walk around as we went through the area looking and getting things we wanted to. Very fun and happy to go there and even just resting was great time each day.
1 nacht verbleven in maart 2024
Reactie van Amber op 28 mrt 2024
Thank you for staying

6/10 – Redelijk

Terence

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were told upon arrival that we had a preassigned room and couldn't change! We like quite rooms and typically try to get a top floor room as we don't like having someone above us walking around. Our assigned room was a first-floor room just around the corner from check-in, next to the elevator and across the hall from the laundry! Not very quiet!
2 nachten verbleven in maart 2024
Reactie van Amber op 28 mrt 2024
Unfortunately when were are sold out we only have so much wiggle room in the future you may book and call ahead to try and reserve a particular part of the hotel. Last moment changes like this are really hard to accommodate.

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The manager! She went above and beyond!
1 nacht verbleven in maart 2024
Reactie van AMBER op 28 mrt 2024
Thank you for staying

10/10 – Uitstekend

Barbrina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay near the beach!
1 nacht verbleven in maart 2024
Reactie van AMBER op 28 mrt 2024
Thank you for staying

10/10 – Uitstekend

anishly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Employee were very friendly and helpful
1 nacht verbleven in februari 2024
Reactie van Amber op 28 mrt 2024
Thank you for staying

6/10 – Redelijk

Allison

1 nacht verbleven in februari 2024
Reactie van Amber op 28 mrt 2024
Thank you for staying

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again!!!
Room was beautiful, the staff was friendly and very helpful, beds were comfortable
1 nacht verbleven in februari 2024
Reactie van GM op 12 feb 2024
Thank you for staying.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van GM op 12 feb 2024
Thank you for staying.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect Spot
We stayed here for one night, it is in a great walkable location. The staff were friendly and personable. The breakfast was delicious and the property was clean. The bed was extra firm which isn’t my favorite and the pillows were not very comfortable, but that is what we find at most hotels. We traveled with our dog and there was a $30/ night pet fee but everyone was very welcoming to our dog. Overall, we were comfortable and happy with our stay.
1 nacht verbleven in februari 2024
Reactie van GM op 27 feb 2024
Thank you for staying.

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van GM op 12 feb 2024
Thank you for staying.

8/10 – Goed

Tessa

2 nachten verbleven in januari 2024
Reactie van gm op 12 feb 2024
Thank you for staying.

10/10 – Uitstekend

Tanya

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was our 1st stay at the Best Western in Long Beach. We were very impressed. We ended up staying again on January 5th, 2024 Once again we were impressed with the Front desk and the friendliest staff. When we ordered the king's suit, it did not have a TV in the living area and they were not able to accommodate for that. We were hoping we could get a discounted price on our third day, but where Never offered that opportunity. Maybe next time?
1 nacht verbleven in december 2023
Reactie van GM op 8 jan 2024
Thank you for staying.

10/10 – Uitstekend

Tanya

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We absolutely love the Best Western in Long Beach. All of the staff is polite and friendly, they have an amazing continental breakfast. It is close to all the shopping areas convenient for walking and close to the beach access. On this day we did reserve the king suit, there was no TV in the living area. They apologize for the inconvenience but were not able to accommodate another TV.
1 nacht verbleven in januari 2024
Reactie van GM op 8 jan 2024
Thank you for staying.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyed the stay as a family!
Amazing stay! Truly quiet and the proximity to the beach is great. We brought two small kids and they had a high chair available which is always appreciated. Breakfast was very diverse in options!
1 nacht verbleven in januari 2024
Reactie van GM op 8 jan 2024
Thank you for staying.

10/10 – Uitstekend

Jenny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Handwritten welcome note in the room. Friendly staff
1 nacht verbleven in november 2023
Reactie van BW Team op 30 nov 2023
Thank you for staying. Come see us again soon.

10/10 – Uitstekend

Carol

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van GM op 8 jan 2024
Thank you for staying.

8/10 – Goed

Diane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean no smoking rooms. Great lighted mirrors in bathroom. Great breakfast. Nice lobby. Windows open in room (but needed a bar to lock in open position).
1 nacht verbleven in november 2023
Reactie van BW team op 27 nov 2023
Thank you for staying

8/10 – Goed

Steve, Anaheim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van GM op 6 nov 2023
Thank you for staying.

8/10 – Goed

Jennifer

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The staff at the breakfast bar were amazing!
1 nacht verbleven in oktober 2023
Reactie van gm op 23 okt 2023
thank you for staying

8/10 – Goed

Charla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van gm op 23 okt 2023
Thank you for staying

10/10 – Uitstekend

Oleks

1 nacht verbleven in oktober 2023
Reactie van GM op 6 nov 2023
Thank you for staying.

10/10 – Uitstekend

Jimmy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback.

8/10 – Goed

Joe

1 nacht verbleven in september 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Molly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has one of the nicest staffs. The hotel is clean and convenient. The breakfast was a great addition to our stay. I would absolutely stay here again.
1 nacht verbleven in september 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback.

8/10 – Goed

Kailee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Gary, LONG BEACH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amber went out of her way to accommodate us with check in. And the breakfast was excellent as was the staff member assisting us.
3 nachten verbleven in september 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Linda

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van GM op 6 nov 2023
Thank you for staying.

10/10 – Uitstekend

Marilyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback.

8/10 – Goed

Robin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was very clean and quiet. Beds and pillows were great! Staff were very friendly.
1 nacht verbleven in september 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Joe

1 nacht verbleven in september 2023
Reactie van GM op 6 nov 2023
Thank you for staying.

2/10 – Ontzettend slecht

Amanda

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Apparently you have to sign up for room service or you can get to no towels, less than half a roll of toilet paper, and a small sand castle building in the bathroom. We were never told of this and apparently it is our fault. Not only did our AC stop working on the second of our FIVE day stay but we were only provided a fan, and the bathroom vent never worked turning out room into a variable sauna the entire stay. It was cooler outside and in the hallways than it was in our room. We were told we had to to sign up for room service even though our bed was made and towels were replenished on our first night (ONLY). When we called the front desk we were told it was our responsibility when we had no idea and were not informed by anyone that it was required for them to do anything to our room, even though the first day was done without us asking....The AC was never fixed and the only thing they could or would do for us was provide fans. Yes this was at the peak of tourist time so we paid almost $400.00 a night. The bed was uncomfortable and the pillows were very thin. The pull out mattress my daughter was on was so thin you could feel the metal bars through it and she was very uncomfortable as well. We were made to feel like our stay being uncomfortable was our fault and that them cleaning our room was a inconvenience for them.
Reactie van GM op 7 sep 2023
Thank you for your feed back and we will look into the maintenance issues regarding the ac and sofa bed. I can ensure you that your stay over request was gone over with you during check in. All of our guests are asked at check in to register for the type of stay over service you'll will need during your stay. If you failed to select an option and fail to communicate your needs then I can image this is how it was "missed". Its never an inconvenience for our staff to fulfil the needs of our guests but In honesty how can we fix problems that were avoidable had the check in been completed properly.

8/10 – Goed

Kimberley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice, quiet room. We had trouble with our TV but management took care of it. The complimentary breakfast wasn't that great. The staff are very friendly. Perfect location for shopping and dining out.
2 nachten verbleven in augustus 2023
Reactie van BW op 30 aug 2023
Thanks for your feedback.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
2 nachten verbleven in augustus 2023
Reactie van GM op 28 aug 2023
Thank you for staying.

4/10 – Matig

Haejeong

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location, just good for location.
2 nachten verbleven in augustus 2023
Reactie van Bw op 26 aug 2023
Thank you for you feedback

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and helpful. Breakfast were very good and plenty for everyone. The location was very convenient to beach and shopping. We had a very pleasant time and enjoyed our stay. Will be looking forward to a return visit.
2 nachten verbleven in augustus 2023
Reactie van Bw op 26 aug 2023
Thank you for staying.

10/10 – Uitstekend

Damon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was fantastic. They went above and beyond. Very friendly and welcoming. There was one lady with sholder length blondish hair and glasses, who was extra kind, but I didn't get her name and I can't seem find a direct number to the front desk right now, to ask her name. She is a huge asset to your hotel. The breakfast was amazing, the rooms were clean and quiet, which is very important to us. Great location. We had a fantastic exerience there! You should be very proud of that hotel.Thank you!
2 nachten verbleven in augustus 2023
Reactie van GM op 28 aug 2023
Thank you for the positive feedback. We hope to see you again soon.

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice staff who were eager to help
1 nacht verbleven in augustus 2023
Reactie van BW team op 25 aug 2023
Thank you for your feedback. We hope to see you again soon.

6/10 – Redelijk

George

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Good location, clean, adequate rooms, morning breakfast. Called 24 hours ahead of our arrival to inform the front desk that our stay would be 2 nights and we would have to cancel the 3rd night due to family commitments. Was assured that would not be an issue and all was adjustable on our reservation; however, we were charged for three nights...a receipt for 2 nights was printed out for us, however our credit card on file was charged 3 nights.
3 nachten verbleven in augustus 2023
Reactie van BW op 24 aug 2023
Sorry for the inconvenience. if you have billing concerns you should reach out to the property.

4/10 – Matig

pam, Longview

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Both of the women at the front desk were amazing. The room was filthy. The toilet was dirty, it looked as though it was never cleaned (around the base). We were in one room and moved because of the smell. It smelt of mold. The room we were moved to had an awful smell as well. Will not be coming back.
1 nacht verbleven in augustus 2023
Reactie van GM op 23 aug 2023
We apologize that we didn't meet your expectations. Thank you for staying