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Beoordelingen van Best Western Valencia/Six Flags Inn & Suites

2.5 out of 5
Best Western Valencia/Six Flags Inn & Suites
27513 Wayne Mills Place, Valencia, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 753 van 1281 beoordelingen" "
Gastenscore: 8 - Goed. 290 van 1281 beoordelingen" "
Gastenscore: 6 - Redelijk. 110 van 1281 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1281 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 71 van 1281 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Thamer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and clean hotel.
7 nachten verbleven in mei 2024
Reactie van Front Desk op 20 mei 2024
Nancy Chinchilla said thank you in English on May 20Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Jose, LOS ANGELES

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was perfect for my business stay!
1 nacht verbleven in mei 2024
Reactie van McKenzie D. op 20 mei 2024
Thank you for your feedback.

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Denisse Marie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very quick to respond to any issues or concerns. Staff are very welcoming. Very nice breakfast set up! Overall a great stay!
4 nachten verbleven in mei 2024
Reactie van McKenzie D. op 20 mei 2024
Thank you for your response! We appreciate your business.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van McKenzie D. op 19 mei 2024
Thank you for your response.

4/10 – Matig

Donald

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We will not stay here again. Bath fan was tied to light switch was was terribly loud. The toilet was a compressed air type toilet that sounded like a jet engine when flushed. AC unit was noisy. Breakfast selections were very basic. No Danishes or cinnamon roles just very small cup cakes that were yuck. No banana's There was no effort put into it.
2 nachten verbleven in mei 2024
Reactie van McKenzie D. op 19 mei 2024
Thank you for your response. Sorry for the inconvenience that occurred during your visit. We have taken in account the ideas for breakfast.

10/10 – Uitstekend

Roberto

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was very clean
1 nacht verbleven in mei 2024
Reactie van Front Desk op 13 mei 2024
Nancy Chinchilla said thank you in English on May 13Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Karla Fernanda

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van McKenzie D. op 19 mei 2024
Thank you for your response.

8/10 – Goed

Zachary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it was close to theme park and easy access to dinning.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 9 mei 2024
Nancy Chinchilla said thank you in English on May 9Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Juan

Reisde met partner
Todo vien
2 nachten verbleven in mei 2024
Reactie van Front Desk op 7 mei 2024
Nancy Chinchilla said thank you in English on May 7Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Talia Alexandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely friendly, helpful and professional. The property was in close proximity to shopping and restaurants. The room was spacious, clean and confortable.
6 nachten verbleven in april 2024
Reactie van Front Desk op 6 mei 2024
Nancy Chinchilla said thank you in English on May 6Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really helpful. I have not been to a hotel for many years so had lots of questions. The staff was very patient and helpful. The refrigerator in my room was out and I had need of one. Within 30 I had a replacement. Really good customer service. The room was great as well.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 7 mei 2024
Nancy Chinchilla said thank you in English on May 7Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Andrea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
5 nachten verbleven in april 2024
Reactie van Front Desk op 2 mei 2024
Nancy Chinchilla said thank you in English on May 1Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Gregory, La Mesa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property must have been refreshed lately because the bathrooms and carpeting were fantastic compared to my previous experience. Since this is immediately across the freeway from Six Flags Magic Mountain, it is a prime choice to stay for a multiday rollercoaster adventure.
1 nacht verbleven in april 2024
Reactie van Front Desk op 1 mei 2024
Nancy Chinchilla said thank you in English at 01:20 pmThanks for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

Leidy

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They broke in to our truck stole $1,000 worth of stuff. Happened in broad daylight within 30 minutes of us checking in and getting our luggage. The hotel was not helpful at all!
1 nacht verbleven in april 2024
Reactie van Front Desk op 1 mei 2024
Nancy Chinchilla replied on 5/01/24Thank you for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

alfredo

Reisde met familie
Everything was perfect
1 nacht verbleven in april 2024
Reactie van Front Desk op 2 mei 2024
Nancy Chinchilla said thank you in English on May 1Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Marlo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy parking, no hidden fees. Breakfast and coffee each morning is a plus. Close to everything I needed. Shopping center nearby as well as restaurants and easy takeout. UCLA medical center is super close which was the reason for my stay with my son.
2 nachten verbleven in april 2024
Reactie van Front Desk op 30 apr 2024
Nancy Chinchilla said thank you in English on Apr 30Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

TATEVIK

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Desk op 29 apr 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Jeanne

1 nacht verbleven in april 2024
Reactie van McKenzie D. op 19 mei 2024
Thank you for your response.

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Front Desk op 29 apr 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Samuel

1 nacht verbleven in april 2024
Reactie van Front Desk op 11 mei 2024
Nancy Chinchilla said thank you in English at 01:14 pmThanks for staying with us. We appreciate your feedback!

8/10 – Goed

Marijo, Phoenix

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We had stayed at this Best Western 39 years ago when it was the only hotel in this area. The hotel had been rebuilt since then but some parts are still tried. Also why mop the entryway floor at 7:00 AM when there is tons of foot traffic. This should be done early in the morning or the night before. The signs, wet floor and employee mopping just created a unsafe enviorment.
1 nacht verbleven in april 2024
Reactie van Front Desk op 20 apr 2024
Taryn Smith said thank you in English at 12:51 pmThanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Yongki

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
조용하고 편히 지냈습니다
1 nacht verbleven in april 2024
Reactie van Front Desk op 18 apr 2024
Nancy Chinchilla said thank you in English on Apr 18Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Josias

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pool
1 nacht verbleven in april 2024
Reactie van Front Desk op 18 apr 2024
Nancy Chinchilla said thank you in English on Apr 18Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Ron

1 nacht verbleven in april 2024
Reactie van Front Desk op 7 mei 2024
Nancy Chinchilla said thank you in English on May 7Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Cinthya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staying and good rest after long drive and walk in the park
2 nachten verbleven in april 2024
Reactie van Front Desk op 16 apr 2024
Nancy Chinchilla said thank you in English on Apr 16Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and included breakfast was exceptional. Would only stay a max of two nights, the walls are however paper thin and could hear neighbors during the night. Didn’t feel comfortable sleeping on the bed because it makes a loud noise when turning around.
1 nacht verbleven in april 2024
Reactie van Front Desk op 15 apr 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Alissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This has been our second time at this property and the staff is always super friendly and helpful. The only feedback i have has been in regards to charges. Our first trip i didnt realize a hold would be placed before the visit as it was advertised on 3rd party as pay at site. And the second trip had a $50 deposit that i dont remember being on the first trip, but i think this might be CA standard now. As long as you know this 10/10 recommend! Will be staying here for our next Six Flags visit in the near future.
2 nachten verbleven in april 2024
Reactie van Front Desk op 15 apr 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Marcela

1 nacht verbleven in april 2024
Reactie van Front Desk op 6 mei 2024
Nancy Chinchilla said thank you in English on May 6Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

antonio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was great
1 nacht verbleven in april 2024
Reactie van Front Desk op 13 apr 2024
Nancy Chinchilla said thank you in English on Apr 13Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Thomas

1 nacht verbleven in april 2024
Reactie van Front Desk op 1 mei 2024
Nancy Chinchilla said thank you in English at 01:20 pmThanks for staying with us. We appreciate your feedback!

8/10 – Goed

Brian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were given keys to somebody else's room. we opened it and there were bags inside. thank God there were nobody inside. that would have been bad. the front desk lady apologized and owned the mistake. But i can't help think that it could have been our room and our keys were given to dishonest people. Tub was clogged. I will still stay here, however. No too bad for the price.
2 nachten verbleven in april 2024
Reactie van Front Desk op 11 apr 2024
Terri Blumberg said thank you in English on Apr 10Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Betsy

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Front Desk op 11 apr 2024
Nancy Chinchilla said thank you in English on Apr 10Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Josue

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk op 8 apr 2024
Nancy Chinchilla said thank you in English on Apr 8Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Manikantam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice. We took sofa bed choice
1 nacht verbleven in april 2024
Reactie van Front Desk op 8 apr 2024
Nancy Chinchilla said thank you in English on Apr 8Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Susan, Long beach

1 nacht verbleven in april 2024
Reactie van Front Desk op 29 apr 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Claudia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly and breakfast was good
1 nacht verbleven in april 2024
Reactie van Front Desk Agent op 3 apr 2024
Thank you for your review. We appreciate your business.

2/10 – Ontzettend slecht

Della

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
We checked in and before unpacking anything we had all our personal belongings on a luggage rolling cart, I put my grandson down for bed as he was already asleep before getting to our hotel. Upon checking the bed due to seeing a lot of black and some red what looked like bug droppings checking that bed finding more and bed bugs I checked the other bed just to find the sheets and blankets were dirty and had dead bed bugs blood on the blanket on that bed I went down to front desk to show the front desk person photos her name is McKenzie she said she wasn’t going to refund me then said they’ve only had one other incident in the 2 years she’s worked there then later in the conversation after saying she now couldn’t refund us I contacted Expedia like she told me I had to since Best Western wasn’t going to refund me yet she said this time that in 2 years that she’s worked there that their hasn’t been any bed bug complaints long story short we left the property at about 1:30am we checked in about midnight, upon talking to Expedia they opened a case as this was now a health code problem. Tired we drove home 3 hours and we checked out bank account we were still charged for our room that had bed bugs in the bed n a few on the wall photos were showed to front desk, but still charged.
1 nacht verbleven in april 2024
Reactie van Front Desk Agent op 3 apr 2024
Thank you for your response. We apologize for the inconvenience. Unfortunately, due to being fully booked we weren't able to move rooms and we apologize for that and the refund should be posted into your account in 7-14 business days. The front desk can't refund unless it's approved by management.

10/10 – Uitstekend

Katarzyna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pool! Great hot tub! Dennys short walk through parking lot.
1 nacht verbleven in april 2024
Reactie van MD op 2 apr 2024
Thank you for your review. We appreciate your business.

10/10 – Uitstekend

Jason, Anaheim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast. Just across the freeway to Six Flags.
2 nachten verbleven in maart 2024
Reactie van Front Desk op 2 apr 2024
Nancy Chinchilla said thank you in English on APRIL 01Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

gina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 2 apr 2024
Terri Blumberg said thank you in English at 09:14 pmThanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 2 apr 2024
Nancy Chinchilla said thank you in English at 09:14 pmThanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Alverto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 2 apr 2024
Nancy Chinchilla said thank you in English on APRIL 01Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Andrew W

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly… clean…quiet …convenient to Six Flags Magic Mountain
2 nachten verbleven in maart 2024
Reactie van Front Desk op 30 mrt 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Paulina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 30 mrt 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Sean

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was fine. Thank you
1 nacht verbleven in maart 2024
Reactie van Front Desk op 30 mrt 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Joanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Front Desk op 30 mrt 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 30 mrt 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Susana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to the freeway.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 27 mrt 2024
Nancy Chinchilla said thank you in English at 08:39 amThanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Deborah

1 nacht verbleven in maart 2024
Reactie van Front Desk op 15 apr 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!