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Beoordelingen van Hollywood Hotel

3.5 out of 5
Hollywood Hotel
1160 North Vermont Avenue, Los Angeles, CA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 298 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 242 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 184 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 123 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 157 van 1004 beoordelingen" "

7,6/10

Netheid

7,6/10

Personeel en service

6,8/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

R

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van PM op 11 aug 2023
Thank you for your feedback, hope to see you again, we have a few surprises this winter.

10/10 – Uitstekend

Henca

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was friendly. Even though the booking was not in their system while checking in. Real professional.
3 nachten verbleven in november 2021
Reactie van Ivan Perez- Hollywood Hotel Front Office Manager op 20 nov 2021
Dear guest, thank you for your review. Here at The Hollywood Hotel, we pride ourselves on ensuring guest satisfaction and are pleased to hear you enjoyed your stay. We hope to welcome you back very soon!

6/10 – Redelijk

Pmdelmeer

Reisde met familie
5 nachten verbleven in juli 2020

8/10 – Goed

Sancheti

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Lisa, Dana Point

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dahlia at the front desk is the rudest most arrogant person and should not be in customer service. Zero hospitality and zero smile. An embarrassment to the hotel itself. You know it’s bad when other guests are commenting about the same person when in the elevator and at the pool.
1 nacht verbleven in mei 2024

8/10 – Goed

Geralyn

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The bathroom needed renovation. The shower needed DEMOLITION. I didn’t even want to step in it so I took a sponge bath the two days I stayed there.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Adrian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van PM op 7 mei 2024
Thank you for your feedback, we would love to have you stay with us again.

6/10 – Redelijk

Earl

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van PM op 7 mei 2024
Thank you for taking your time and reviewing us, though we felt short we hope we can make it up on your next visit.

4/10 – Matig

John

Reisde met familie
Negatief: Voorzieningen
Everything was fine until we discovered hair on walls of shower. Staff would not send housekeeping to clean stating they wouldn’t because we booked through a third party. Still a paying customer, very disappointing position
1 nacht verbleven in mei 2024
Reactie van PM op 7 mei 2024
Sorry for the miscommunication from our staff. We will look into it internally. Than you for your feedback.

8/10 – Goed

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place. Very secure.
1 nacht verbleven in april 2024
Reactie van PM op 7 mei 2024
Thank you for the feedback, we hope to win that extra star next time you are in town.

10/10 – Uitstekend

Anna

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Everyone was very nice
1 nacht verbleven in mei 2024
Reactie van PM op 7 mei 2024
We strive for the best customer service, we are happy you found the staff pleasant. We hope to see you again.

8/10 – Goed

Belinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van PM op 22 apr 2024
We glad you enjoyed your stay, we hope you give us another chance to win that extra star.

10/10 – Uitstekend

Debby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and wonderful location. Clean, compfortable and wonderful staff. HIGHLY RECOMMEND THIS HOTEL
1 nacht verbleven in april 2024
Reactie van PM op 22 apr 2024
Thank you for the glowing review, we truly enjoyed having you stay with us, hope to see you soon.

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van PM op 22 apr 2024
We hope you come back soon and let us win that extra star, thank you for your feedback.

8/10 – Goed

Jenascia

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel itself was like an oasis amidst a sketchy neighborhood. Loved that the parking lot was gated and felt safe. The area surrounding it was definitely not a "walk around and see what there is to do/see/eat" kind of vibe. The hotel is obviously old but refurbished. It was nice but not the cleanest. The staff was lovely.
2 nachten verbleven in april 2024
Reactie van PM op 22 apr 2024
Thank you for your honest review, we hope we can win that extra star next time you visit us.

2/10 – Ontzettend slecht

Naiyana

Smells bad
1 nacht verbleven in april 2024
Reactie van PM op 22 apr 2024
Sorry we didn't live up to our standards we will address your issues directly.

8/10 – Goed

Audrea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I found a roach when we were leaving. I reported it to staff just to make them aware and the responded with they will exterminate. Other than that it was a nice hotel to stay in. Nice pool area
1 nacht verbleven in maart 2024
Reactie van PM op 5 apr 2024
Thank you for your feedback, we will look into your review and fix any issue that needs to be attended to.

10/10 – Uitstekend

Tammy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed two times in the last 4 months. I really like it. If you have the bath tubs and are short it is a climb to get in. 😆Walk in shower was nice.
2 nachten verbleven in maart 2024
Reactie van PM op 5 apr 2024
Thank you for the amazing review, we enjoying having you here with us as well. We look forward to your next stay with us.

10/10 – Uitstekend

ivon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van PM op 5 apr 2024
Thank you for your review, we are happy to know it met your expectations. Please keep us in mind for your next stay.

10/10 – Uitstekend

chin fu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
一切都很完美
2 nachten verbleven in maart 2024
Reactie van PM op 5 apr 2024
Thank you for your feedback, we use it as a boost to continue to work harder and harder for our guest.

10/10 – Uitstekend

jacqueline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good atención. Evething was nice people hotel. Thank you
1 nacht verbleven in maart 2024
Reactie van PM op 5 apr 2024
Thank you for your kind words. You can always count on us if you are in town. Guest like you make our job much more enjoyable.

6/10 – Redelijk

Ana

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Out dated, the mattress is very uncomfortable. The shower pressure was not good. Looks better online than in person.
4 nachten verbleven in maart 2024
Reactie van PM op 5 apr 2024
Sorry if we didn't meet your expectations, hopefully next time you stay in a luminary room which has been renovated.

6/10 – Redelijk

Aarti

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would rate this property as a 2.5-star, not 4 star... Wish at least 3 small or 2 medium water bottles were provided in the room if you're calling it a 4 star and have coffee, we should not have to use tap water for the coffee maker. And also the coffee maker was old and not working :(.
1 nacht verbleven in maart 2024
Reactie van PM op 5 apr 2024
Sorry to hear you were left wanting. We will definitely look into adding extra amenities in the rooms.

2/10 – Ontzettend slecht

Carol

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The website and even answering machine indicated there was a bar and restaurant. Both were closed or under construction and there was no place safe to eat or walk to nearby.
3 nachten verbleven in februari 2024
Reactie van PM op 5 apr 2024
Thank you for your feedback, we will try to highlight our amenities so guest don't get confused on what is open and not. We hope this will help future guest.

4/10 – Matig

Jacob

Reisde met partner, Reisde met familie
Negatief: Personeel en service
Rude staff, was not given the room I booked in advance because “they didn’t have any available”. Wasn’t even told about them changing the room and then when I brought it up to them that it wasn’t the correct room they tried acting as if they gave me and upgrade. They don’t have actual Queen beds they have “their queen” size.
1 nacht verbleven in maart 2024
Reactie van PM op 5 apr 2024
Sorry for your stay, we will look into your issues directly. We also have the queen sizes available at all times if guest need the dimensions.

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were looking for a hotel in this neighborhood but were concerned about getting something affordable that was also nice. This hotel was both, which we were very happy with.
1 nacht verbleven in maart 2024
Reactie van PM op 17 mrt 2024
Hello Sarah, Thank you so much for your review, we are happy we were able to meet your needs, we are here when you need us.

10/10 – Uitstekend

Raquel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van PM op 17 mrt 2024
Hello Raquel, Thank you so much for your review, we are glad we met your needs, call us back anytime you are in town.

4/10 – Matig

B. Elizabeth

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
At the time of check in, the female receptionist was really rude. She was in a ready bad mood and treat me and my son in a bad way. It was really frustrating and got me mad to be trated that way when we just needed to rest for the night after our long trip.
Reactie van PM op 17 mrt 2024
Thank you Liz, Sorry you had a bad experience with us, we will look into it and make sure this doesn't occur in the future.

6/10 – Redelijk

Vanessa

Negatief: Netheid
It was convenient but it’s poorly maintained. There was chipped paint, dirty cracked grout in the bathroom and stains on the walls. Continental breakfast is not included but they have a full breakfast bistro downstairs that was empty because an apple was $3.50 USD $4 USD for a bagel and another 3.50 USD for jam. Better to just walk a couple blocks to the store.
2 nachten verbleven in maart 2024
Reactie van PM op 17 mrt 2024
Hello Vanessa, Thank you for your feedback, we will learn from this and better future guest experience.

8/10 – Goed

Silvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van PM op 17 mrt 2024
Hello Silvia, Thank you for your feedback, we will grow and improve with your help. Hope to see you back soon.

6/10 – Redelijk

Sophia Alloh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When I booked it, it said I will have a balcony and parking is free/counted into the cost. I’ve got no balcony, had to pay an extra $38 for parking, and their restaurants was only open for breakfast, nothing else. Overall a disappointing stay with nothing around and not walkable at all.
1 nacht verbleven in maart 2024
Reactie van PM op 11 mrt 2024
Hello Sophia, We will look into your feedback, sorry we fell short this time, we will highlight any fees and work with staff so they know to tell all guest rooms are never guaranteed and everything is based on availability.

10/10 – Uitstekend

sherri

Lovely hotel with spacious rooms and all the amenities. Close to transportation and accessible parking. Friendly staff.
1 nacht verbleven in maart 2024
Reactie van PM op 8 mrt 2024
Hello Sherri, Thank you for your feedback, we glad you enjoyed your stay, we hope to see you back soon.

2/10 – Ontzettend slecht

Creighton, Astoria

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van PM op 8 mrt 2024
sorry to see you didn't enjoy your stay, we will look into your reservation internally.

8/10 – Goed

Viridiana

2 nachten verbleven in december 2023
Reactie van PM op 8 mrt 2024
Thank you for your feedback, we hope you will visit us again and enjoy our bistro.

10/10 – Uitstekend

Johana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property, hotel room, and service was amazing! Parking was an additional fee of $35 a night because street parking was unavailable, just keep in mind when booking with them. Overall, lovely place to stay!
3 nachten verbleven in februari 2024
Reactie van PM op 29 feb 2024
Hello Johana, Thank you so much for your kind words, we are extremely happy you enjoyed your stay. We hope to see you soon.

8/10 – Goed

Deyvis

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van PM op 2 mrt 2024
Hello Guest,Thank you for your review, we hope you come try our French pastries in our new pantry, served hot everyday.

4/10 – Matig

Christina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van PM op 29 feb 2024
Hello Christina, Sorry we fells short this time, hope you give us another chance next time you are in town.

4/10 – Matig

Tamata

2 nachten verbleven in februari 2024
Reactie van PM op 5 apr 2024
Sorry to see such a low rating, we will take it to improve our services.

10/10 – Uitstekend

Melvin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mío cómoda bonita y muy accesible a muchos lugares me encanto
4 nachten verbleven in februari 2024
Reactie van PM op 26 feb 2024
Gracias Melvin,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.

10/10 – Uitstekend

rodolfo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, friendly, helpful staff.
1 nacht verbleven in februari 2024
Reactie van PM op 26 feb 2024
Hello Rodolfo,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.

8/10 – Goed

Dulce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van PM op 26 feb 2024
Hello Dulce,Thank you for your feedback. We hope you can join us on the re-opening of our kitchen this March 1st. We are sure we can win that extra star on your next visit.

8/10 – Goed

Connor

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van PM op 26 feb 2024
Hello Conor,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.

4/10 – Matig

chris, lafayette

Reisde met partner, Reisde met familie
No A/C, ants, and $38.50 parking.
2 nachten verbleven in februari 2024
Reactie van PM op 21 feb 2024
Hello Chris,Thank you for your feedback, we will share it with the hotel team.

6/10 – Redelijk

Maria Katrina

Positief: Personeel en service
2 nachten verbleven in februari 2024
Reactie van PM op 21 feb 2024
Hello Maria, Thank you for your feedback, we will look into your feedback internally.

10/10 – Uitstekend

Tanisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very understanding, due to my situation of having to rebook flights for myself and kids. I had to come later and they were very understanding and accommodating.
3 nachten verbleven in februari 2024
Reactie van PM op 21 feb 2024
Hello Tanisha, Thank you for the amazing review. It was a pleasure to assist you. We hope to see you soon.

2/10 – Ontzettend slecht

Ralph

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
You should warn your customers that even if you pay for your room in advance, the hotel will still hold 200$ on your credit card for incidentals…. Had I known that in advance I would have booked another hotel !
1 nacht verbleven in februari 2024
Reactie van PM op 21 feb 2024
Hello Ralph, Thank you for your feedback, we will make sure to bold and highlight the notifications on the reservation email. So guest don't miss the deposit or other fees that are to be read before arriving.

10/10 – Uitstekend

Shelita, Palmdale

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had an accident in my room and the staff was quick to respond. This beautiful and wonderful hotel even upgraded my room and I appreciate it. I definitely recommend this hotel 😃
2 nachten verbleven in februari 2024
Reactie van PM op 17 feb 2024
Hello Shelita, It was our pleasure to assist you and our outmost honor to have you in our hotel. We hope to see you back soon.

8/10 – Goed

Julia

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Loved the hotel. The only thing I didn’t like was that they wanted to charge a fee to hold our bags. That was a great disappointment!
1 nacht verbleven in februari 2024
Reactie van PM op 17 feb 2024
Hello Julia,Thank you for your feedback, we will definitely pass along your recommendation to management.

8/10 – Goed

Jared M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van PM op 9 feb 2024
Thank you for your review, we hope to see you back soon.

6/10 – Redelijk

Algernon

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Very dated. Time for the owners to coin up and remodel, be modern again. It was not as good as I hoped.
2 nachten verbleven in februari 2024
Reactie van PM op 6 feb 2024
Thank you for your feedback, it will be passed along to management to further enhance our guest stay.