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Beoordelingen van Embassy Suites by Hilton Los Angeles LAX South/El Segundo

3.5 out of 5
Embassy Suites by Hilton Los Angeles LAX South/El Segundo
1440 E Imperial Ave, El Segundo, CA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 583 van 1481 beoordelingen" "
Gastenscore: 8 - Goed. 320 van 1481 beoordelingen" "
Gastenscore: 6 - Redelijk. 220 van 1481 beoordelingen" "
Gastenscore: 4 - Matig. 170 van 1481 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 188 van 1481 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

7,6/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

anne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a nice hotel not far from the airport there is a shuttle. I liked the fact that there are two rooms one for sleeping and the other for sitting and watch tv. If you are with more people it’s nice to have two rooms.
1 nacht verbleven in december 2023
Reactie van Glenda Rivera, General Manager op 15 dec 2023
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a positive experience at our newly renovated property, and we hope to see you again soon!

10/10 – Uitstekend

Raj

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideaal voor mensen die opstappen LAX Airport.
1 nacht verbleven in maart 2023

4/10 – Matig

stef

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was kortbij de luchthaven, kamers werden niet gekuist, handdoeken niet aangevuld, geen wifi voor 4 dagen, ronduit niet hilton waardig
5 nachten verbleven in april 2022
Reactie van Guest Services op 12 jun 2022
We deeply regret that we did not meet your expectations during your recent visit to our property and we thank you for sharing this feedback. Thank you again for being our guest.

2/10 – Ontzettend slecht

Liseth

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The new manager name Anthony is really rude bathroom not really clean blankets I found hair everywhere
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Marcella

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is well updated and beautiful! Complimentary options amazing! Dinner at on-site restaurant very good! No complaints. They accommodated an early check in after a long flight. Will stay here again!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Edna

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service from staff
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Liseth

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff members really bad customer service a new supervisor name Anthony was really rude
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Lavina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Aziz

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a very convenient place to stay in.
3 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 2 mei 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

4/10 – Matig

Joseph

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
The inside of the hotel looks better than the rooms. The rooms haven’t been renovated but they told us they were. Housekeeping forgot to provide service on multiple occasions.
3 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 2 mei 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. All our guestrooms were renovated along with our public spaces. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

6/10 – Redelijk

Diana

Reisde met partner, Reisde met familie
Negatief: Voorzieningen
Although this property supposedly underwent a recent renovation, it still felt tired. The indoor pool looked disgusting. I won’t be going back. I did appreciate the security guard in the basement parking garage.
2 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 30 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

2/10 – Ontzettend slecht

Corina

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Toilet was venting sewer gas and it was not fixed even after talking to front desk staff. We ran out of toilet paper and clean towels because our room was not cleaned for 3 days. Bathroom vents were dusty. Breakfast staff were excellent and friendly and food was good.
5 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 30 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 – Goed

Oswaldo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van Anthony Aguilera, Operations Manager op 29 apr 2024
Oswaldo, thank you for taking the time to complete a review of your stay. We are glad to see that it was a memorable experience for you and look forward to hosting you again the next time your tavels bring you to El Segundo.

10/10 – Uitstekend

WINDIE

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Airport shuttle close to LAX.
1 nacht verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 28 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

10/10 – Uitstekend

Cortel

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed this hotel it was close to the airport and they gave me no problem checking in or out … I can’t wait so I could come back to this hotel and enjoy their free breakfast
3 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 27 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 – Ontzettend slecht

Edward, GRAND JUNCTION

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was no hot water
1 nacht verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 27 apr 2024
Edward, thank you for taking the time to complete a review of your stay. I am sorry to see that there was issues with the hot water during your stay. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

2/10 – Ontzettend slecht

Gregoria

1 nacht verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 28 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 – Goed

Leonardo

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good enough
1 nacht verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 27 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 – Ontzettend slecht

Kelli

Positief: Netheid
Negatief: Personeel en service
Left me at the airport for 2 hours after calling for a shuttle told me they were gonna comp my meal for it and they did not do that. Staff is terrible.
1 nacht verbleven in april 2024
Reactie van Anthony Aguilera, Front Office Manager op 26 apr 2024
Kelli, thank you for taking the time to complete a review of your stay. I am sorry to see that the shuttle wait was a bit extended. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

6/10 – Redelijk

Tony

1 nacht verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 22 apr 2024
Tony, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 – Uitstekend

Teresa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and staff were very helpful
1 nacht verbleven in maart 2024
Reactie van Anthony Aguilera, Front Office Manager op 20 apr 2024
Teresa, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed our location and staff! We thank you for choosing to stay with us here at Embassy Suites LAX South and look forward to hosting you again the next time your travels bring you to LAX.

10/10 – Uitstekend

Jean Mathias

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very professional I fell right at home
5 nachten verbleven in april 2024
Reactie van Anthony Aguilera, Front Office Manager op 18 apr 2024
Jean Mathias, thank you for taking the time to complete a review of your stay. We are glad to see our staff did an exceptional job of making you feel welcome and comforted. We hope to see you again the next time your travels bring you to El Segundo

8/10 – Goed

Danielle

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No
1 nacht verbleven in april 2024
Reactie van Anthony Aguilera, Front Office Manager op 18 apr 2024
Danielle, thank you for taking the time to complete a review of your stay. We are glad that you enjoyed your time and hope to see you again the next time your travels bring you to El Segundo.

10/10 – Uitstekend

Fernando

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good service and brakefast
1 nacht verbleven in april 2024
Reactie van Anthony Aguilera, Front Office Manager op 18 apr 2024
Fernando, thank you for taking the time to complete a review of your stay. We are happy to see that you enjoyed our service and breakfast. We hope to see you again the next time your travels bring you to El Segundo

8/10 – Goed

Grace

1 nacht verbleven in april 2024
Reactie van Anthony Aguilera, Front Office Manager op 20 apr 2024
Grace, thank you for taking the time to complete a review of your stay. We look forward to hosting you again in the near future

8/10 – Goed

carl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
like the way you have to have a key to use elevators. and free breakfast, shuttles to and from airport
4 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 16 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 – Redelijk

In Whan, Newark

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Smell from bathroom sewer.
2 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 16 apr 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 – Uitstekend

Deonta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will be back!!!
4 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 15 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 – Uitstekend

michelli

1 nacht verbleven in april 2024

10/10 – Uitstekend

Anita, Westford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 21 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 11 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 – Goed

Christopher

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Great proximity to Lax
1 nacht verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 11 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 – Uitstekend

Patrice

1 nacht verbleven in februari 2024
Reactie van Glenda Rivera, General Manager op 11 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 – Uitstekend

Breonne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to shopping and food. Convenient when it was time to hop on the freeway. We will be back soon!
2 nachten verbleven in april 2024
Reactie van Glenda Rivera, General Manager op 9 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 – Uitstekend

Eleonore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Anthony Aguilera, Front Office Manager op 6 apr 2024
Eleonore, thank you for taking the time to complete a review of your stay. We are glad to see everything was good. We hope to see you again the next time your travels bring you to El Segundo.

10/10 – Uitstekend

Eduardo Rodríguez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Anthony Aguilera, Front Office Manager op 3 apr 2024
Eduardo, thank you for taking the time to complete a review of your stay. We are ecstatic to see that it was a great experience. We look forward to hosting you again when your travels bring you to El Segundo.

10/10 – Uitstekend

Saida

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
People vary nice and friendly
3 nachten verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 2 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 – Redelijk

Barend Johannes

1 nacht verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 21 apr 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

6/10 – Redelijk

Andrea

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Personeel en service
the receptionist had an attitude, like we were alarmed about the $44 parking for the night, but she was like well then park on the street then, like i get that but the delivery boy was something. we didnt stay long enough to rate the other things, just a quick trip.
1 nacht verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 1 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 – Goed

Ramnarine, Jamaica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Feel very safe
3 nachten verbleven in maart 2024
Reactie van Anthony Aguilera, Front Office Manager op 6 apr 2024
Ramnarine, thank you for taking the time to complete a review of your stay. We are glad to see you felt safe and had a great stay. We look forward to hosting you again the next time your travels bring you to El Segundo.

4/10 – Matig

Justin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel itself was good. But I booked this hotel specifically because it had a shuttle from the airport. What they don’t tell you is that it stops at 11pm til 4am. Our flight landed at 10:50, so we missed the last shuttle. I called the hotel and they wouldn’t help us out, so we had to pay $80 for a taxi to take us less than 1 mile.
1 nacht verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 31 mrt 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

10/10 – Uitstekend

Manuel, Sunnyside

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was very nice and clean. Only complain is the amount of time we waited for their shuttle. We waited 45 minutes for it to arrive
1 nacht verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 29 mrt 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 – Uitstekend

Lauri, Lincoln

2 nachten verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 30 mrt 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 – Uitstekend

James, Malad City

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing special to add
1 nacht verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 26 mrt 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 – Goed

Reginald

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 26 mrt 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 – Uitstekend

Annis

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience
2 nachten verbleven in maart 2024
Reactie van Anthony Aguilera, Front Office Manager op 24 mrt 2024
Annis, thank you for taking the time to complete a review of your stay. I am glad to see it was excellent. Thank you for staying and we hope to see you again the next time your travels bring you to El Segundo.

8/10 – Goed

Osman

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hi
1 nacht verbleven in maart 2024
Reactie van Glenda Rivera, General Manager op 25 mrt 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 – Redelijk

Shawna

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Anthony Aguilera, Front Office Manager op 25 mrt 2024
Shawna, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 – Uitstekend

Eleuterio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the romantic mexican vibe this property gives, very comfy
1 nacht verbleven in maart 2024
Reactie van Anthony Aguilera, Front Office Manager op 24 mrt 2024
Eleuterio, thank you for taking the time to complete a review of your stay. We are glad to see you enjoyed the ambiance of our property and every other aspect of your stay. We do thank you for staying and hope to see you again the next time your travels bring you to El Segundo.

10/10 – Uitstekend

Katrisa

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone’s customer service was great
1 nacht verbleven in februari 2024
Reactie van Glenda Rivera, General Manager op 24 mrt 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!