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Beoordelingen van Embassy Suites by Hilton Valencia

3.5 out of 5
Embassy Suites by Hilton Valencia
28508 Westinghouse Place, Valencia, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 630 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 197 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 1001 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Christiane

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gentleman at the front desk was absolutely amazing
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Christiane, it's wonderful to hear about your positive experience at Embassy Suites by Hilton Valencia. We're delighted our colleague at the front desk made a significantly favorable impression on you. It's these moments of service that we strive for. We're looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property. Right off freeway.
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Tom, it's great to hear that you appreciated the convenience of Embassy Suites by Hilton Valencia's location. Thank you for highlighting our well-placed property. We look forward to welcoming you back on your next journey.

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean clean clean!!!
1 nacht verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Rachel, we're thrilled to hear how much you appreciated the cleanliness at Embassy Suites by Hilton Valencia. We take great pride in providing our guests with a neat and tidy environment. Thank you for your feedback. We look forward to your next visit!

10/10 – Uitstekend

Jessica

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Thank you for sharing, Jessica!At Embassy Suites by Hilton Valencia, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Uitstekend

Debbie

Positief: Netheid, personeel en service
It is a good deal for the cost. But I found the rooms to be dark ( in need of more lighting). The fan in the bathroom didn't work. We had the space we needed and it is convenient to have breakfast there in the am. Overall, it was good, but the rooms are in need of some updating.
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Debbie, the team at the Embassy Suites by Hilton Valencia appreciates your feedback. Your insights on areas needing attention, such as the lighting conditions and the décor are valuable. We also delighted to hear that you found our hotel offers good value, and appreciated our spacious rooms and convenient breakfast options. We continually strive to improve our guest experience and your comments will assist us in this process. We hope to serve you again in the near future.

10/10 – Uitstekend

natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Natalie, it's wonderful to hear your stay at the Embassy Suites by Hilton Valencia was up to your expectations. We feel honored by your kind words and look forward to welcoming you in the future.

10/10 – Uitstekend

Shannon

2 nachten verbleven in januari 2024
Reactie van Customer Service op 14 apr 2024
Thank you for the amazing rating, Shannon!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Embassy Suites by Hilton Valencia soon!Thanks again for leaving your feedback!

6/10 – Redelijk

James

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Check in - on phone - then called someone to tell them that a light was on that should not be on - no acknowledgement that we were waiting to check in - rapid explanation of check in pkg - model 6 experience on check in - rest is fine - stay in many of these hotels - worst reception at check in
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
James, thanks for your feedback. It's disappointing to learn about your recent check-in experience. Here at Embassy Suites by Hilton Valencia, we know how important first impressions are, and we strive to provide an easy and welcoming arrival for all our guests. It seems like we fell short on your visit, but we're glad to hear the rest of your stay met expectations. We value your loyalty to our brand, and assure you that we're working to enhance our guest experiences. Looking forward to your next stay.

8/10 – Goed

Cesar

1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Cesar, it's great to hear that you had a pleasing experience at Embassy Suites by Hilton Valencia. We strive to offer top-notch service and superior comfort to all our guests. We're looking forward to welcoming you back in the future.

10/10 – Uitstekend

blake, Tacoma

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great for my family while traveling.
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Blake, it's wonderful to hear that you and your family enjoyed your stay at the Embassy Suites by Hilton Valencia. Our goal is to provide a convenient and enjoyable experience for all of our guests, especially those travelling with families. We appreciate your feedback and look forward to welcoming you back.

10/10 – Uitstekend

Michel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very clean
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Michel, it's great to know that you appreciated the cleanliness at Embassy Suites by Hilton Valencia. Our team prioritizes maintaining a hygienic environment for the comfort and well-being of our guests. We hope you'll choose us again whenever you're back in the area.

8/10 – Goed

Jennie

1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Jennie, thank you for rating Embassy Suites by Hilton Valencia. We're pleased to see you had a positive experience during your stay. We look forward to providing you another wonderful experience on your next visit!

8/10 – Goed

Victor

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Josh Graboyes gave us excellent customer service. We forgot some items and after numerous failed attempts with housekeeping. I spoke to Josh and immediately he resolved my issue. The items were of sentimental value. I am very grateful for his help.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Victor, we're thrilled to hear that you had a positive experience at Embassy Suites by Hilton Valencia, especially due to the assistance from our team member, Josh. It's heartening to know he was able to swiftly resolve your issue, evidencing the care and dedication we put into providing excellent customer service. Your grateful sentiments will be shared with him. We sincerely hope to welcome you again in the future.

10/10 – Uitstekend

Dina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to relax
1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Dina, it's wonderful to hear that you found the Embassy Suites by Hilton Valencia to be a perfect spot for relaxation. We thank you for the fantastic feedback and hope to welcome you back in the near future for another enjoyable stay.

2/10 – Ontzettend slecht

Beant

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We been to other Embassy Suite hotels in other towns. This facility doesn't match the standard of at all. Rooms were full of allergies and Ac was too loud. Bathroom was not clean like previously someone used and left dirty. Loud thumping sounds during night. It was noisy. I would not recommend anyone this property to stay at all.
3 nachten verbleven in maart 2024
Reactie van wr op 29 mrt 2024
Thank you.

8/10 – Goed

Larenda

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Larenda, it's wonderful to learn that you had a positive experience at Embassy Suites by Hilton Valencia. We appreciate your rating, and look forward to having the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Staff was very friendly and helpful. Made you feel welcomed and attentive to one’s needs. Laundry facilities were clean and convenient. Rooms need to be updated and thoroughly cleaned though and not being able to lower thermostat was maddening during the night.
1 nacht verbleven in maart 2024
Reactie van wr op 26 mrt 2024
Thanks

10/10 – Uitstekend

Shad

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van wr op 26 mrt 2024
Thanks

10/10 – Uitstekend

Summerly, Queen Creek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Summerly, thank you for your stellar rating of Embassy Suites by Hilton Valencia. We're delighted to know your stay exceeded expectations, and we hope to have the pleasure of hosting you again in the future.

6/10 – Redelijk

Jose

1 nacht verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
We appreciate the feedback, Jose.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Debrah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely suites.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 6 mrt 2024
Debrah, thank you for sharing your positive feedback. We're delighted to hear that you enjoyed your stay at Embassy Suites by Hilton Valencia. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Sonia

Reisde met familie
Positief: Personeel en service, voorzieningen
mold in the shower wall
1 nacht verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
Sonia, while it's pleasing to see the high rating, it's troublesome to note your comment about cleanliness in the bathroom. We diligently maintain a strict protocol around hygiene and cleanliness, hence your feedback is concerning to us. We'll definitely look into this matter to ensure we're upholding our standards. We hope you'll give us the opportunity to provide a more flawless experience on your next visit.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Awesome Stay
1 nacht verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
James, thank you for sharing your experience at Embassy Suites by Hilton Valencia. We are elated you enjoyed your stay. We can't wait to welcome you back for another great visit.

10/10 – Uitstekend

james d

Reisde met een groep
Positief: Voorzieningen
The staff was extremely helpful and friendly. It was great to have complimentary drinks and a nice omelette bar for breakfast
1 nacht verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
James, thank you for your lovely remarks about your experience at Embassy Suites by Hilton Valencia. We're thrilled to hear our team members were able to assist you and enhance your stay with us. It's great to know you enjoyed the complimentary drinks and our breakfast omelette bar. We would be delighted to welcome you back soon for another stellar experience.

10/10 – Uitstekend

Ammon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great facility, nice staff, love the breakfast and happy hour!
3 nachten verbleven in februari 2024
Reactie van Customer Service op 1 mrt 2024
Ammon, thank you for sharing your experience with us. We're delighted to know that Embassy Suites by Hilton Valencia exceeded your expectations with our facilities and delightful meals. Our team members are pleased that they could enhance your stay, and appreciate your compliment toward their amicability. We eagerly await the opportunity to serve you again in the future.

10/10 – Uitstekend

Johan, Flushing

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious and clean to the eye
4 nachten verbleven in februari 2024
Reactie van Customer Service op 28 feb 2024
Johan, we're thrilled that you enjoyed the ample space available at Embassy Suites by Hilton Valencia and appreciated its tidy interiors. We continuously strive to offer a comfortable environment to all our visitors. Thank you for choosing our hotel and sharing your positive review. We look forward to welcoming you back on your next visit.

6/10 – Redelijk

Tara, Salinas

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The doors and walls are dirty and have scuff marks
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Tara, we appreciate your feedback. It's regrettable to hear about the general cleanliness during your stay. Be assured that maintaining a pristine environment is our top priority. Our team will put more focus on ensuring all areas meet our high standard of cleanliness. Your comments are valuable to us and will be taken into consideration.

10/10 – Uitstekend

Victor

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was really good . The people cooking were amazing
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Victor, we're thrilled that the breakfast at Embassy Suites by Hilton Valencia met your expectations! It's great to hear that our team members at the cooking station left a positive impression. We value your feedback and look forward to welcoming you back soon.

6/10 – Redelijk

Lisa

Negatief: Netheid
1 nacht verbleven in februari 2024
Reactie van Customer Service op 25 feb 2024
We appreciate the feedback, Lisa.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Hoi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Customer Service op 24 feb 2024
Thanks for sharing this perfect rating, Hoi!We're thrilled to hear you enjoyed your stay at Embassy Suites by Hilton Valencia! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 – Redelijk

Tiffany, Punta Gorda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Roof needs to be replaced, so when we got rain it caused leaks all over the hotel. We had water start dripping on our table during breakfast. The fourth floor hallways all had leaks as well. Some staff members were very pleasant and a few were not great.
4 nachten verbleven in februari 2024
Reactie van Customer Service op 22 feb 2024
Tiffany, we're sorry to hear about the unexpected inconveniences during your stay, particularly with the unusual weather conditions impacting the comfort of your breakfast. Your feedback concerning the fourth floor and breakfast area are important to us as we are committed to improving our guest experience. It's encouraging to hear some team members provided you with a pleasing service, it's unfortunate that not all interactions matched this standard. We appreciate you taking the time to share your experience and we hope to welcome you back in the future under better circumstances.

10/10 – Uitstekend

Marcela

2 nachten verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Thank you for the perfect rating, Marcela!We are very pleased to hear that you had a wonderful stay at Embassy Suites by Hilton Valencia. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

2/10 – Ontzettend slecht

Corey

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bad customer service
1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Corey, we're genuinely sorry to hear about your less than satisfactory experience. Please know that enhancing the guest experience is our top priority, and it's evident we missed the mark during your stay. We'll certainly be using your feedback as part of our ongoing efforts to improve our service. We hope you give us another opportunity to exceed your expectations in the future.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay and great size rooms. This property is very busy, but you don’t hear the business at all. It’s in a nice area and it’s not right next to the freeway. Breakfast was fresh with a large variety of options as well. Know that it is $75 per day for incidentals. (PER DAY) also, it is $15 per day for parking. Make sure you keep that in mind. Also, if you want an early check in: it’s an extra $90. Make sure to plan accordingly
2 nachten verbleven in februari 2024
Reactie van Customer Service op 18 feb 2024
Christine, we're so glad you enjoyed your stay at Embassy Suites by Hilton Valencia. It's always a pleasure to know our guests find the room size satisfactory, appreciate the peaceful atmosphere and the location of our hotel. You're spot on - we do strive to maintain a wide variety of fresh options for breakfast. Thank you for bringing your thoughts about the incidental, parking, and early check-in fees to our attention - it's our goal to ensure our guests can plan their visits with complete transparency. Looking forward to your next stay.

10/10 – Uitstekend

Sharon

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Receptionists are very nice Room is very clean!!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 8 feb 2024
Sharon, thank you for sharing your experience at Embassy Suites by Hilton Valencia. We're delighted to hear our front desk team members were hospitable and that you found your room spotless. We strive to provide excellent service and pristine accommodations. We hope to welcome you back in the near future!

10/10 – Uitstekend

Lisa

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 6 feb 2024
Lisa, thanks for the wonderful rating! We're thrilled that your stay at Embassy Suites by Hilton Valencia was excellent. We hope to welcome you back soon.

10/10 – Uitstekend

Myeong Jin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
quite and clean
1 nacht verbleven in januari 2024
Reactie van Customer Service op 4 feb 2024
Myeong, it's wonderful to know that you found the Embassy Suites by Hilton Valencia to be quiet and spotless. We aim to always offer our guests a tranquil sanctuary away from the hustle and bustle. We hope to host you again soon for another peaceful, refreshing stay.

10/10 – Uitstekend

Tamara

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Old but very clean. Breakfast is great.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 1 feb 2024
Tamara, it's wonderful to hear that your stay at Embassy Suites by Hilton Valencia met your expectations. We're delighted you appreciated the cleanliness of our historical property and enjoyed our breakfast offerings. We strive to provide an excellent experience for our guests and your feedback affirms we're achieving that. Looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

mary

3 nachten verbleven in januari 2024
Reactie van Customer Service op 24 jan 2024
Mary, thank you for your excellent rating of Embassy Suites by Hilton Valencia. We greatly appreciate the support and hope to welcome you back in the future.

10/10 – Uitstekend

Mario

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Felt like a HOME! Suite is perfect!
1 nacht verbleven in januari 2024
Reactie van Customer Service op 21 jan 2024
Mario, it's fantastic to hear that Embassy Suites by Hilton Valencia made you feel right at home! We're thrilled that you enjoyed your suite. Thank you for your positive review. We look forward to welcoming you back soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Service op 21 jan 2024
Thank you for the wonderful rating!It's fantastic you enjoyed your time at Embassy Suites by Hilton Valencia so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 – Uitstekend

Pedro

1 nacht verbleven in januari 2024
Reactie van Customer Service op 11 feb 2024
Pedro, it's wonderful to see your five-star rating for Embassy Suites by Hilton Valencia. Thank you for choosing our hotel and for taking the time to share this rating. We're pleased to know that your stay was satisfactory, and we look forward to welcoming you back on your next visit.

10/10 – Uitstekend

RONNIE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gentlemen at front desk very courteous & professional!
1 nacht verbleven in januari 2024
Reactie van Customer Service op 21 jan 2024
Ronnie, it's delightful to know your interaction with the Embassy Suites by Hilton Valencia front desk team was a positive one! We strive to uphold a high standard of courtesy and professionalism. Thank you for recognizing our efforts and for your 5-star review. We can't wait to welcome you back!

10/10 – Uitstekend

Sean

1 nacht verbleven in januari 2024
Reactie van Customer Service op 22 jan 2024
Thank you for the fantastic rating, Sean!We strive to make all of our guests feel welcome and relaxed during their time at Embassy Suites by Hilton Valencia! We can't wait to see you again soon.

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 22 jan 2024
Ryan, thank you for the perfect score you've given Embassy Suites by Hilton Valencia. It's encouraging to know you enjoyed your stay with us. We are looking forward to welcoming you back in the near future.

10/10 – Uitstekend

Ileen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 20 jan 2024
Thanks for the outstanding rating, Ileen!We're delighted your time at Embassy Suites by Hilton Valencia was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Uitstekend

amanda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Customer Service op 18 jan 2024
Amanda, it's great to hear that you enjoyed your stay at Embassy Suites by Hilton Valencia. Our team appreciates your high rating and we look forward to welcoming you back on your next visit.

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Customer Service op 15 jan 2024
Jeff, thank you for choosing the Embassy Suites by Hilton Valencia. We're pleased to know that you had a great experience during your stay. Your positive rating speaks volumes about our services and facilities. We're eager to welcome you back for another exceptional visit in the future.

10/10 – Uitstekend

Monty

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Customer Service op 15 jan 2024
Monty, it's wonderful to hear that your stay at the Embassy Suites by Hilton Valencia met your expectations. We strive to provide an exceptional experience to all our guests, and your feedback is truly valuable. We're looking forward to your next visit.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Service op 15 jan 2024
We appreciate your high rating for Embassy Suites by Hilton Valencia. It's wonderful to know your visit was enjoyable! We look forward to welcoming you back for another excellent stay in the future.