Dear Michelle, We deeply regret the discomfort you experienced during your stay. Please accept our sincere apologies for the odor in your room, the cleanliness issues, and the lack of amenities. This falls short of our commitment to providing guests with a pleasant and comfortable environment. Your feedback is invaluable, and we are taking immediate steps to address these concerns with our team to prevent such occurrences. We understand your frustration and assure you that corrective measures will be taken. We hope you'll consider giving us another chance to provide you with the quality stay you deserve. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Tyler, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Michael, We are delighted you had a good experience at Extended Stay America! Your satisfaction is our priority, and we are glad we could meet your expectations. Thank you for choosing us for your stay, and we look forward to welcoming you back for another great experience!Sincerely,Hotel Management

Dear John, We sincerely apologize for the discomfort and inconvenience you experienced during your brief stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear about the issues with the TV and the presence of roaches. Please accept our sincere apologies for falling short of your expectations. We're actively addressing these concerns with our team to ensure immediate improvements are made. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Raidah, We sincerely apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the issues with breakfast, cleanliness, and the condition of the room. Your feedback is invaluable, and we're committed to addressing these concerns to ensure a more comfortable experience for our guests. We appreciate your patience and understanding and regret falling short of your expectations. We hope you will consider giving us another chance to provide you with a much-improved stay in the future. Thank you for your feedback.Sincerely,Hotel Management

Dear Angela, We are truly sorry to hear about your experience during your recent stay. Please accept our sincerest apologies for the inconvenience and discomfort you encountered. The issues you mentioned do not reflect the standards we strive to uphold. We will immediately address the maintenance concerns with our team and ensure the safety and cleanliness of our property. Additionally, we will address the service issues with our staff to ensure they provide the level of professionalism and assistance our guests deserve. Your feedback is invaluable in helping us improve, and we hope you will reconsider and give us another chance to provide you with a much better experience in the future.Sincerely,Hotel Management

Dear Dianne, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We regret that we did not meet your cleanliness standards. We acknowledge the significance of upholding a superior level of cleanliness and will take the necessary steps to ensure that our team prioritizes this aspect to enhance your future experiences.Sincerely,Hotel Management

Dear christy, Thank you for your candid review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Norbert, Thank you for your candid review. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear Carlainya, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely apologize that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing us. Our priority is always to provide a comfortable and memorable hotel experience. However, we apologize for overlooking the cleanliness issues you encountered while preparing your room. We have shared remarks with our housekeeping team for further review and action. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Kathleen, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Nadia, Thank you for taking the time to share your feedback. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Michael, We apologize for any inconvenience during your stay. Our team aims to provide exceptional service, and we regret falling short of your expectations. Your feedback regarding cleanliness and breakfast options is noted and will be addressed internally. We appreciate your patience and hope to have another opportunity to exceed your expectations in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Tony, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Patricia, Thank you for sharing your experience with us. We're glad you found the room clean and bright overall. However, we apologize for any cleanliness issues you encountered in the bathroom. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements. We appreciate your understanding and hope the remainder of your stay was enjoyable. We value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Ricardo, Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience at Extended Stay America. We appreciate your kind words and look forward to hosting you again in the future! Safe travels!Sincerely,Hotel Management

Dear Jordan, We sincerely apologize for your disappointing experience during your stay. Your feedback is deeply concerning, and we regret any discomfort caused. We take your comments seriously and will address each issue raised to prevent future occurrences. Please accept our apologies for falling short of your expectations. We understand your decision to leave early, and we appreciate your understanding. We are actively working to improve our services, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Ramiro, We regret that we couldn't give you a better impression from the moment you arrived, and we sincerely apologize for the disturbances caused by the situation in the nearby room. Furthermore, we are sorry for the delay in preparing your room and any inconvenience caused. Your feedback is crucial, and we are taking steps to ensure such incidents are handled more efficiently in the future. If you would consider giving us another chance, we would be grateful for the opportunity to provide you with a more seamless and enjoyable stay. Sincerely,Hotel Management

Dear Lauren, Please accept our apologies for your disappointing experience at our hotel. We have noted your feedback about your room's condition and are committed to addressing it with the relevant departments. We understand that words alone may not make up for the inconveniences you experienced. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects our high standards. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

Dear DIANE, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear MING, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Janica, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience, and we hope you will consider staying with us again.Sincerely,Hotel Management

Dear Stephanie, Thank you for selecting Extended Stay America and taking the time to write a review. We're pleased to read that your check-in experience was efficient and that you found the room quiet and ready early. We appreciate your understanding regarding any outdated aspects of the hotel, and we have shared this note with the concerned individuals for the future modernization of our hotel. We're here to ensure a comfortable stay, and we hope to welcome you back in the future.Sincerely,Hotel Management