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Beoordelingen van HYATT house Los Angeles LAX/Manhattan Beach

3 out of 5
HYATT house Los Angeles LAX/Manhattan Beach
810 S Douglas St, El Segundo, CA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 495 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 278 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 1003 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

a.c.

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Prima hotel, goede service, erg handig en ook gezellig dat er bbq s voor gasten zijn! Ook leuk, hele diverse gasten (jong/oud/div landen) Zwembad, ontbijt en overige faciliteiten ronduit goed. Kamer was ruim met complete keuken. Minpunt: Tapijt is zeer dringend aan vernieuwing toe (oud en verre van proper).
5 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019

2/10 – Ontzettend slecht

Anne

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You need to request housekeeping 24 hours in advance for “safety”. I didn’t make the cut off and they said “we’ll try and get you new towels” - I got back to my room to find I didn’t even get the towels. The hotel rooms go directly to the outside and makes the experience feel very unsafe, especially if you are out early or late when it’s dark. The gym facility is missing half the weights and when I asked at the front desk they seemed a to have no idea. Every morning it was me and a few others fighting over a few (odd selection) of very random, very old weights. I’ve stayed in a Hyatt house before and the standards at this one are miles lower than what I’ve experienced elsewhere. The hotel felt dingy and even the room smelled old. The property has a much higher rating than it should.
3 nachten verbleven in april 2024

8/10 – Goed

Khaled

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was great. Just make sure to give them notice in advance 24hours to have house keeping to come in an refresh your room or they won’t
4 nachten verbleven in april 2024

10/10 – Uitstekend

George

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff specially Eveline she was so nice and allowed me an early check in she made me feel welcome and happy just because this great treatment and amazing stay I will definitely come back!
4 nachten verbleven in april 2024
Reactie van Adi op 24 apr 2024
Thank you so much for choosing to stay with us, George. I am glad to hear you were able to enjoy the perks here on property. I have shared this with Evelyn as well. We look forward to your next visit. Take care and have a great day :)

10/10 – Uitstekend

Jacob N

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was spectacular very clean. Our room was amazing with great Views.
1 nacht verbleven in april 2024
Reactie van Adi op 24 apr 2024
Thank you for choosing to stay with us, Jacob N. I am happy to hear you were able to enjoy the perks here on property. We look forward to your next visit. Take care.

10/10 – Uitstekend

Howard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All was good
2 nachten verbleven in april 2024
Reactie van Adi op 24 apr 2024
Thank you for choosing to stay with us, Howard. I am happy to hear you were able to enjoy the perks here on property. We look forward to your next visit. Take care.

8/10 – Goed

Bradley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Everyone I interacted with was friendly and helpful. The hotel is in a nice area. Grounds were clean and they had security patrolling the parking lot throughout the night. The room was outdated and the pullout bed was not in good shape. The king bed was comfortable and shower was very nice. Definitely recommend and it’s close to the beach.
1 nacht verbleven in april 2024
Reactie van Adi op 24 apr 2024
Thank you for choosing to stay with us Bradley. I hope you were able to enjoy the perks on property. I hope to see you again soon. Take care.

4/10 – Matig

Bakai

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Adi op 24 apr 2024
Thank you for stayin with us, Bakai. I apologize your stay was anything less than satisfying. I hope to see you again the next time you are in LA. Take care.

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing customer service. Great food.
3 nachten verbleven in april 2024
Reactie van Adi op 24 apr 2024
Thank you, Christine for choosing to stay with us. I hope you were able to enjoy your stay. I hope to see you again in the near future. take care :)

10/10 – Uitstekend

Sabina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Their bathroom smelled wonderful:)
3 nachten verbleven in april 2024
Reactie van Adi op 24 apr 2024
Thank you for choosing to stay with us Sabina. Glad we were able to to make your stay so pleasant. I hope to see you again in the near future. take and have a great evening.

10/10 – Uitstekend

Ananta, Sioux Falls

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is great except for the fact that the facility does not have elevators.
2 nachten verbleven in april 2024
Reactie van Adi op 16 apr 2024
Thank you for choosing to stay with us, Ananta. I am glad you were able to enjoy the perks here on property. I hope to see you again during your next visit. Take care and have a great evening :)

10/10 – Uitstekend

Chia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay. I don't know why people hae negative reviews about this place. I had a good experience and sta. Breakfast was good, room was clean, the facility was clean. However the parking was not free. Parking fee is $20 per night. Which I was a little disappointed because it didn't state anywhere about parking fee. Though I will definitely return if I am ever in the area again.
2 nachten verbleven in april 2024
Reactie van Adi op 17 apr 2024
Thank you for choosing to stay with us, Chia. Glad you were able to enjoy your stay for the most part. I am sorry you were unaware of parking fee. Parking is posted on our expedia website as well. I look forward to your next visit in town. Take care and have a great evening :)

10/10 – Uitstekend

Mateo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great. Did not like that I had to pay $20.00 a night to park in the parking lot
4 nachten verbleven in maart 2024
Reactie van Adi op 16 apr 2024
Thank you for choosing to stay with us, Mateo. I apologize your staywas anything less than satisfying. Parking is posted on our expedia website. I hope to see you againduring your next visit. Take care :)

10/10 – Uitstekend

Angie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
4 nachten verbleven in april 2024
Reactie van Adi op 16 apr 2024
Thank youf or choosing to stay with us, Angie. Glad to hear everything was good with your stay. I hope to see you again during your next visit. Take care :)

10/10 – Uitstekend

Mary Grace

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the area and was able to accommodate the whole family. (7 people). Like their breakfast too
1 nacht verbleven in april 2024
Reactie van Adi op 15 apr 2024
Thank you for choosing to stay with us Mary Grace. I am happy to see you and your family were ableto enjoy the perks here on property. I hope to see you again in the near future. Take care :)

8/10 – Goed

Marcus

Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was a good stay! Only need elevators!
4 nachten verbleven in april 2024
Reactie van Adi op 12 apr 2024
Thank you for choosing to stay with us Marcus. I hope to see you again durung your next visit in LA. Take care and have a great day :)

10/10 – Uitstekend

Bradley

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly staff
2 nachten verbleven in april 2024
Reactie van Adi op 11 apr 2024
Thank you for choosing to stay with us, Bradley. I appreciate the kind words and strive to give our customers our very best always. I hope to see you again during your next visit to LA. Take care and have a great day :)

8/10 – Goed

Antonio Landoy Layag

Reisde met familie
Good location, affordable. But it did not reach my expectation.
4 nachten verbleven in april 2024
Reactie van Adi op 10 apr 2024
I apologize your stay was anything less than satisfying. It is our hope you give us another try. I hope to see you again in the near future.

10/10 – Uitstekend

Stella Trevino

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We didn't know about the parking fee and we had loud noise music from the guest under us
3 nachten verbleven in april 2024
Reactie van Adi op 10 apr 2024
Thank you for staying with us, Stella. I am glad you an dyour family was able to enjoy your stay with us. I apologize for the music, security was sent over right away. I hope to see you again in the near future. Take care.

10/10 – Uitstekend

Ricardo

7 nachten verbleven in maart 2024

6/10 – Redelijk

Srividhya

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
There was no elevator to go to the suites. There was a railway line closer to the building where we got the room. And there was constant noise whenever the train crossed. I specifically asked the front desk agent whether there will be noise but then she said it wont be the case. But it turned out otherwise. Also, they didnt give us any rooms on 1st floor even when I asked for it. The front desk agent didnt give any good reason. We had to climb 3 floors to get all of our luggage as there was no elevator. This was not mentioned anywhere on the expedia website or the hotel website. Parking was an extra $20. The kitchenette was good and stocked with cookware, dishwasher, sink, fridge etc. The sofa bed was not comfortable so we had to get extra blanket and sheets (they didnt have comforter or extra pillows). The room had a walk in closet for keeping luggage and clothes. There is also a deposit of $250 or $500 for incidental expenses. The place was decent. Breakfast didnt have lot of vegetarian options. But for the money we paid $220 per night, it seemed over priced. We were just staying for 1 night and didnt want to argue with them.
1 nacht verbleven in april 2024
Reactie van Adi op 10 apr 2024
Thank youi for staying with us, Srividhya. I apologize your stay was anything less than satisfying. Please note, all amenities and deposits are posted on the expedia website. It is our hope you give us another try. I hope to see you again in the near future. Take care and have a great day.

8/10 – Goed

Tori Lee

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and accommodating. I was in aware of the parking fee and wish Expedia made that clear but other than that amazing stay
3 nachten verbleven in april 2024
Reactie van Adi op 6 apr 2024
Thank you for staying with us, Tori Lee. I hope you were able to enjoy the perks here on property.I hope to see you again during your next visit to LA. Take care and have a great day :)

2/10 – Ontzettend slecht

Willie M

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros: Chromocast, large shower Cons:1. You have to call front desk to reserve room cleaning service 24 hrs in advance LOL! Which really means- no housekeeping service. I called to reserve twice and never showed. After awhile will see alot of trash outside of doors of tenants for pick up. Just not a good look. 2. Bugs on living room carpet and bathroom floor (Silverfish?) Yuck. Problably because not cleaned 3. Lumpy, hard, rocky, very uncomfortable bed 4. Parking Scam. You have to display Parking permit after filling out license plate, make model. But was given tow warning and charged $20 for not displaying permit and "invalid" license plate. What? how could license plate be invalid? How else would I receive permit without license plate number? Should have just been a warning only. 5. Front desk terrible customer service. Could care less about tenants. Very unsettleing when on check-in an employee is threatenng to evict someone on the phone in front of other customers. Then totally ignored me to talk to another employee about unrelated subject. Phone conversation should have been handled somewhere else. Luckily the young lady with glasses stepped in to finally assign a room. 6. Given wrong room. Given handicapped room 7 Next to a Metrorail so may hear loud train every 10 mins. The usual thin walls. Pooryl managed. Obviously will not recommend.
4 nachten verbleven in maart 2024
Reactie van Adi op 6 apr 2024
Thank you for staying with us Wiilie. I apologize for the experience you have endure. We strive to give the best customer service we can to each and every guest on property. It is our hope you give us another chance to make it right. I hope you have a great day.

6/10 – Redelijk

Luisa

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room I stayed was very dusty and very out dated. The carped was ripped. The sheets had stains. I tried to change to another room but the hotel was not able to accommodate me.
5 nachten verbleven in maart 2024
Reactie van Adi op 6 apr 2024
Thank you for staying with us, Luisa. I apologize yourr stay was anything less than satisfying. It is our hope you give us another try to make it right. Take care and have a great day:)

8/10 – Goed

Amesha, Marion

Positief: Personeel en service
It was ok. Didnt like that the pull out bed had no cushion. It was like laying on springs.
4 nachten verbleven in maart 2024
Reactie van Adi op 6 apr 2024
Thank you for choosing to stay with us, Amesha. I apologize your stay was anything less than satisfying. Ihope to see you again in the near future. Take care.

10/10 – Uitstekend

Marlyn Silverio

Nice place, good breakfast.
4 nachten verbleven in maart 2024
Reactie van Adi op 3 apr 2024
Thank you for choosing to stay with us Marlyn. I am hppy to see you were able to enjoy the perks here on property. I hope to see you again during your next visit to LA. Take care and have a pleasant week. :)

10/10 – Uitstekend

Korina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Adi op 3 apr 2024
Thank you for choosing to stay with us Korina. I am hppy to see you were able to enjoy the perks here on property. I hope to see you again during your next visit to LA. Take care and have an awesome week. :)

10/10 – Uitstekend

Maribel

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was a nice stay!. The only thing that I didn’t like was the bed that was very sunken in and the shower wasn’t properly clean. But other than that it was a nice stay. Very spacious, family friendly, area is friendly and safe
4 nachten verbleven in maart 2024
Reactie van Adi op 3 apr 2024
Thank you for choosing to stay with us Maribel. I apologize your stay was anything less than satisfying.I have spoken to our housekeeping department in regards to your notes. I hope to see you again during your next visit to LA. Take care and have a pleasant week. :)

10/10 – Uitstekend

Vanna, Savage

Positief: Netheid, staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Adi op 3 apr 2024
Thank you, Vanna, for staying with us. I hope you enjoyed your time here at the Hyatt House Manhattan Beach. Hope to see you again in the near future. take care.

8/10 – Goed

Frederick and Karen

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
My only critique is the shower drained very slow.
3 nachten verbleven in maart 2024
Reactie van Adi op 30 mrt 2024
Thank you for staying with us, Frederick and Karen. I apologize your stay was anything less than satisfying. I hope you come back to visit us again in the near future. take care

8/10 – Goed

Hernan Perez

Reisde met familie
Positief: Personeel en service, voorzieningen
The carpets were kinda gross everything seemed a lil dirty and there was a child's sock on the bathroom floor next to the toilet
5 nachten verbleven in maart 2024
Reactie van Adi op 29 mrt 2024
Thank you for choosing to stay with us, Hernan Perez. I apologize your stay was anything less than satisfying. It is our hope you give us another try. I hope to see you again during your next visit, take care.

10/10 – Uitstekend

Ariel

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are super confortable with all you need for a long stay. All the staff was awesome starting with the hotel manager. She was always on top of all our needs. Highly recommended hotel in a great location.
7 nachten verbleven in maart 2024
Reactie van Adi op 29 mrt 2024
Thank you for choosing to stay with us, Ariel. I appreciate the kind wirds and will celebrate with the entire team. Feedback such as yours lets us know we are in the right direction to make our hotel better. We will see you again, during your next visit. Take care and have a great weekend :)

8/10 – Goed

Patrick

Positief: Netheid, voorzieningen
No elevator
1 nacht verbleven in maart 2024
Reactie van Adi op 27 mrt 2024
Thank you for choosing to stay with us, Patrick.I hope you were able to enjoy your stay with us. I hope you give us another chance. Take care.

4/10 – Matig

Jeannine

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The metro station is less than 100 yards away!! Every 10 minutes it would go by from 6 am to 1 am!!!!!! The room was never cleaned once in the 6 days. We went to the front after 3 days and they said we have to book it and pay an additional 20 bucks if we want it done. The pool was cold. 1 bbq half worked the other I could not get lit. I had to ask for Foil as they didnt have any with the bbq. We asked for some butter and they said it was under lock and Key. The towels were small and thin. No scrubby to clean dishes. Breakfast ended at 930 by 931 it was all away. I saw people grabbing bagels as they were putting it away. It seemed like a homeless person was living there. She asked to use my phone because she could not charge hers. I said no and walked away and she said I didnt have to be like that. The carpet is old and worn. Would not use expedia ever again because they had the hotel rated as 8.75 out of 10. The staff were pleasant.
6 nachten verbleven in maart 2024
Reactie van Adi op 27 mrt 2024
Thank you for staying with us, Jeannine. I apologize your stay was anything less than satisfying.Feedback such as yours helps us make our hotel better. Sorry you had a poor experience during your stay. I hope you give us another chance in the near future.

10/10 – Uitstekend

Savannah

Reisde met familie
Awesome staff
1 nacht verbleven in maart 2024
Reactie van Adi op 27 mrt 2024
Thank you for choosing to stay with us, Savannah. I hope you were able to enjoy the perks here on property. I look forward to your next visit. Take care and have a great evening.

4/10 – Matig

Natasha, Thibodaux

Reisde met familie
Positief: Netheid
Not enough room, smaller than expected
3 nachten verbleven in maart 2024
Reactie van Adi op 23 mrt 2024
Thank you for choosing to stay with us. I apologize your stay was anything less than satisfying. It is our hope you give us another try. I hope to see you again in the near future. Take care.

8/10 – Goed

quandie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pay for parking rate. Nice accommodations.
3 nachten verbleven in maart 2024
Reactie van Adi op 21 mrt 2024
Thank you for choosing to stay with us, Quandie. I hope you were ables to enjoy your stay. I hope to see you again in the near future. Take care. :)

10/10 – Uitstekend

Qiana

Positief: Netheid, personeel en service
Great !
2 nachten verbleven in maart 2024
Reactie van Adi op 21 mrt 2024
Thank you for choosing to stay with us, Qiana. I hope you were able to enjoy your stay. I hope to see you again in the next time you are in LA. Take care. :)

6/10 – Redelijk

Jagmohan

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Please change carpets in the rooms. They are very old, stained and ripped. Breakfast is very nice- lot of variety.
6 nachten verbleven in maart 2024
Reactie van Adi op 21 mrt 2024
Thank you for staying with us Jagmohan. I apologize your room was anything less than satisfying. I hope you give us another try in the near future. Take care.

10/10 – Uitstekend

Rosa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, and very good breakfast,
2 nachten verbleven in maart 2024
Reactie van Adi op 20 mrt 2024
Thank you for choosing to stay with us Rosa. I hope you were able to enjoy the perks on property. I hope to see you again in the near future. take care and have a great day :)

10/10 – Uitstekend

Eugene Ramos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Adi op 21 mrt 2024
Thank you for choosing to stay with us, Eugene Ramos. I hope you were ables to enjoy your stay. I hope to see you again in the near future. Take care. :)

8/10 – Goed

Martin

Positief: Personeel en service
7 nachten verbleven in maart 2024
Reactie van Adi op 21 mrt 2024
Thank you for choosing to stay with us, Martin. I hope you were able to enjoy the perks on property. take care and hope to see you again soon. :)

10/10 – Uitstekend

Gabriela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Uila was really helpful and nice, which calmed my nerves considering the fact it was my first time in LA!
3 nachten verbleven in maart 2024
Reactie van Adi op 19 mrt 2024
Thank you Grabriela for choosing to stay with us. Feedback such as your helps us improve our hotel. Thank you for the kind words, I will celebrate your survey with Uila. I am glad you were able to be comfortable while in LA. I look forward to see you again soon. Take care. :)

8/10 – Goed

Justin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel had a heated pool, and was close to shopping
7 nachten verbleven in maart 2024
Reactie van Adi op 19 mrt 2024
Thank you for choosing to stay with us, Justin. HOpe you were able to enjoy the perks on property. I hope to see you again in the near future. take care :)

10/10 – Uitstekend

Ebony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved everything about my stay. The room was clean and very cozy. The staff were very nice and helpful, I will be staying again in the future.
3 nachten verbleven in maart 2024
Reactie van Adi op 19 mrt 2024
Thank you so much Ebony for the kind words. I will celbrate with the entire team. I am glad you were able to enjoy your stay with us. The next time your in LA, dont forget to stop by and stay. We look forward to your next visit. take care.

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very nice about this property. We will stay again.
3 nachten verbleven in maart 2024
Reactie van Adi op 19 mrt 2024
Hi Kenneth. Thank you for choosing to stay with us. I am happy to see you were able to enjoy everything on property. I look forward to your next visit. Take care and see you soon :)

8/10 – Goed

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Adi op 19 mrt 2024
Thank you for choosing to stay with us Victoria. i hope you were able to enjoy the perks on property. I hope to see you again in the near future. Take care :)

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and Clean property
4 nachten verbleven in maart 2024
Reactie van Adi op 15 mrt 2024
Thank you so much for choosing to stay with us Joshua. Feedback such as yours helps us improve our hotel. I am glad you were able to enjoy you stay. I hope to see you again the next time you are in town. take care :)

4/10 – Matig

Latasha

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They didn't tell me that i had to Pay $20 a night to park. never came to clean my room. i asked for a blanket never received that.. the worst EVER
3 nachten verbleven in maart 2024
Reactie van Adi op 14 mrt 2024
Thank you for choosing to stay with us Latasha. I apologize you were unaware of parking fee. Parking fee is mentioned on all hyatt platforms that sell our hotel. Housekeeping is upon request. I hope you give us another try to make it right. Enjoy the rest of your day.