Receptie

Beoordelingen van Ocean View Hotel

3 out of 5
Ocean View Hotel
1447 Ocean Ave, Santa Monica, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 542 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 240 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 121 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1001 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was one of my best experience. 5 STAR quality. Great staff and high quality standards.
1 nacht verbleven in oktober 2023
Reactie van Hasser E. op 25 okt 2023
Thank You Sarah for submitting your honest review garding your most recent stay at Shore Hotel in Santa Moniva.

8/10 – Goed

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Cristian op 21 apr 2024
Thank you for your review! We are glad you enjoyed your stay and thankyou again for staying with us!

8/10 – Goed

Duy Tan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay overall. You're ok if you don't plan to stay inside for long because room is small. location is perfect, walk distance to Santa Monica Pier, nice view on the beach. Staff is friendly enough.
3 nachten verbleven in maart 2024
Reactie van Cristian op 18 apr 2024
Thank you for your honest and detailed review! We appreciate the feedback and will share with the team. Thank you again for staying with us.

2/10 – Ontzettend slecht

yvonne

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really uncomfortable bed , terrible quality and horrible pillows Cockroach in the hallway Unhelpful staff Let the property the night we checked in. Hoping for a refund
1 nacht verbleven in april 2024
Reactie van Cristian op 18 apr 2024
I am sorry to hear about your experience. I went ahead and looked into your reservation and looks like a refund is currently being processed. Once again we apologize for the issues and if there's anything we can do for you, please do not hesitate to reach out.

2/10 – Ontzettend slecht

Lawrance, Granada Hills

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Knock my door at 10:00 to ask if I’m leaving!!
1 nacht verbleven in april 2024
Reactie van Theresa op 17 apr 2024
Hello,We are terribly sorry for any inconvenience you had while staying at our hotel. We do hope you give us another chance to correct any wrongs.Most sincerely, Theresa

8/10 – Goed

Saara

2 nachten verbleven in maart 2024
Reactie van Cristian op 13 apr 2024
Thank you for your rating and thank you as well for choosing to stay at our property! We hope you enjoyed your stay and feel free tor each out if you have any feedback on how we could have made your experience better.

10/10 – Uitstekend

Timothy

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean convenient safe location
1 nacht verbleven in april 2024
Reactie van Cristian op 10 apr 2024
Thank you Timothy for your review and rating! We are glad you enjoyed your stay and thank you for choosing Ocean View Hotel for your accommodations.

10/10 – Uitstekend

charles, fresno

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to the beach and easy to walk around the area
1 nacht verbleven in april 2024
Reactie van Cristian op 10 apr 2024
Thank you Charles for your review and rating! We are glad you enjoyed your stay and thank you for choosing Ocean View Hotel for your accommodations. We're happy to see you were able to enjoy everything within walking distance.

4/10 – Matig

Chris

Reisde met familie
Positief: Netheid
They charged for everything paid 1400 for the room then another 235 in parking and fees
3 nachten verbleven in april 2024
Reactie van Cristian op 8 apr 2024
Thank you for leaving your feedback Chris and I apologize for your experience. We try to be transparent about our fees and when booking with us through Expedia, the price quote does include the fees and mentions that it is paid at the property. We also mention our parking fees on our website and try to be competitive with other establishments in the Downtown Santa Monica area.

10/10 – Uitstekend

byron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Cristian op 10 apr 2024
Thank you Byron for your rating! We are glad you enjoyed your stay and thank you for choosing Ocean View Hotel for your accommodations.

10/10 – Uitstekend

Joan Fabian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Cristian op 8 apr 2024
Thank you for leaving your rating Fabian! Great to see you enjoyed your stay. Thank you for staying with us and we wish you happy travels!

10/10 – Uitstekend

Henri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was perfect !!!
1 nacht verbleven in april 2024
Reactie van Cristian op 8 apr 2024
Thank you for leaving your review and rating Henri! We're proud to see that your stay was perfect! Thank you again for staying with us, we appreciate the kind words.

6/10 – Redelijk

Kidakarn

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Cristian op 6 apr 2024
Hi and thank you for your honest review! I'm sorry your stay wasn't the best but if there was an area in particular where we could have improved on, we would love to hear your feedback. Thank you again for staying with us.

10/10 – Uitstekend

Marie Ann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff were very friendly and courteous....from the initial check-in process, to the valet, and the cleaning staff.....each providing a very warm feeling of welcome at all hours of the day. Kudos to the management for keeping your employees happy. Your personnel is what sets your establishment at that "next level".
3 nachten verbleven in maart 2024
Reactie van Cristian op 4 apr 2024
Thank you Marie Ann for your review. And we are glad to see our staff from all departments contribute to you having a great experience during your stay! Thank you again for choosing to stay with us.

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was in a great location across the street from the pier and the hotel staff were extremely accommodating.
1 nacht verbleven in maart 2024
Reactie van Cristian op 2 apr 2024
Thank you for your review Edward! It's always great to hear about our staff being extremely accommodating and we are glad to see you enjoyed your stay and had a good experience.

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent choice for Santa Monica, we have stayed at other hotels in the area and the amenities included are worth the price. The resort fee is very reasonable for bike rentals, gym access on Third Street (rooftop gym was awesome), and Nespresso coffee on demand. Also, there is an option to save a few dollars a day by foregoing room cleaning under their environmental program. The ocean view of the room was incredible and it was the reason why this place was initially chosen. It can be loud at night, but that is expected in a busy high-traffic area. The staff was very helpful and receptive to any requests, and the hotel was immaculate. We would recommend this location based on overall value and walkability to enjoy Santa Monica.
5 nachten verbleven in maart 2024
Reactie van Cristian op 2 apr 2024
Thank you for your detailed review Matthew. It looks like you were able to make best use of the amenities offered as well which is always wonderful. We appreciate the kind words about our staff as well as your experience during your stay!

10/10 – Uitstekend

Bernabe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
1 nacht verbleven in maart 2024
Reactie van Cristian op 2 apr 2024
Thank you for taking the time to leave your review Bernabe! We are happy to see you had an excellent stay and thank you for choosing to stay with us for your travels.

10/10 – Uitstekend

Aiwen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a really good hotel, good service and good prices. And it’s safety
2 nachten verbleven in maart 2024
Reactie van Cristian op 29 mrt 2024
Thank you Aiwen for your review! We are glad to see you enjoyed your stay.

10/10 – Uitstekend

Janice

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Theresa, Christen, and Joy were especially helpful. They were friendly and accommodating to our needs. Very enjoyable experience. Will definitely stay at this hotel in the future.
2 nachten verbleven in maart 2024
Reactie van Cristian op 29 mrt 2024
Thank you Janice for your review! Our staff appreciates the kind words and we are glad you enjoyed your stay.

10/10 – Uitstekend

Manmit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for a trip to Santa Monica, and great amenities!
Reactie van Cristian op 24 mrt 2024
Thank you for your review! We are glad you had a good Santa Monica trip and enjoyed your amenities. Thank you again for choosing us for your stay.

10/10 – Uitstekend

Matthew

1 nacht verbleven in maart 2024
Reactie van Cristian op 6 apr 2024
Thank you for your review! We are glad you enjoyed your stay and wish you safe travels!

8/10 – Goed

Raven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved Ocean view and would stay here again!! And recommend to others! Only thing I wish is that they had a microwave!
3 nachten verbleven in maart 2024
Reactie van Cristian op 18 mrt 2024
Thank you for your feedback! We appreciate the review. We apologize about not having a microwave in the room, we do have one available anytime for use in our lobby. Apologies if our team did not leave that information for you. Thank you again for your review so we can improve for the next time!

8/10 – Goed

Armando A

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El personal de recepción fue súper amable. El hotel con excelente ubicación
1 nacht verbleven in maart 2024
Reactie van Cristian op 8 mrt 2024
Muchas gracias por sus palabras, muy amable. Nos da mucho gusto cuando nuestra personal de recepcion estan conocidos pos su trabajo.

8/10 – Goed

Rhona

2 nachten verbleven in februari 2024
Reactie van Cristian op 21 mrt 2024
Thank you Rhona for your review! We are happy to see you enjoyed your stay and if there was anything we could have done to make your stay better, please feel free to reach out to us. All feedback is welcome.

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We absolutely LOVED this hotel. It’s an older property that has been updated beautifully. Our first contact with staff was the valet in the garage. I was nervous about parking but it was so easy, breezy. And the valet was patient with my chaos and questions. The parking garage is light, bright, and felt safe. You walk into the hotel from the valet and enter their GORGEOUS lobby. And that’s where we were greeted by two desk clerks who were calm, happy, helpful. The whole vibe said, “Ok, mama… you are on vacation now. RELAX.” So I did. The safety of the hotel is wonderful. You need a keycard to use the elevator. I loved that. When you step off the elevator you are greeted by an open air tranquility garden. This Montana girl was obsessed with. We walked into our room and it was exactly as advertised: clean, simple, beautiful. And the most amazing view of Ocean Ave, the sea line and the Santa Monica Pier. We had the best time eating our Joe’s Pizza Place on the balcony & people watching as the sun set. I’m writing this review from my hotel room bed, watching the sunrise. The sheets are soft and for me the beds are the perfect firmness. (As opposed to too soft). The bathroom: a shower head that feels like you’re standing in a warm rain downpour, ocean scented toiletries, BIG towels. A . Overall a charming & delightful stop on our trip to LA! Will definitely return!
Reactie van Cristian op 3 mrt 2024
Thank you for your detailed review! We are happy to hear you enjoy your stay and the different highlights of your experience including the staff and the room! We will be glad to have you back and wish you an amazing experience in the future as well.

10/10 – Uitstekend

Gurpreet

5 nachten verbleven in februari 2024
Reactie van Cristian op 21 mrt 2024
Thank you Gurpreet for your review. We appreciate the rating and are proud to see you enjoyed your stay!

10/10 – Uitstekend

Atong

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best areas to visit
2 nachten verbleven in februari 2024
Reactie van Cristian op 28 feb 2024
Thank you for leaving your review! We are glad you enjoyed the area and appreciative of the kind words.

8/10 – Goed

Jeannette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Cristian op 26 feb 2024
Thank you for leaving your review! We are glad you enjoyed your stay and had a great experience. If there is anything we could've done to make your stay better then feel free to reach out to us.

2/10 – Ontzettend slecht

Tanya

1 nacht verbleven in februari 2024
Reactie van Cristian op 4 mrt 2024
Thank you for leaving a rating. We will pass your feedback to the team

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Be great if it had a bar and some food options
3 nachten verbleven in februari 2024
Reactie van Cristian op 22 feb 2024
Hi and thank you for your feedback! We are glad you enjoyed your stay. Unfortunately we are a small property and don't have sufficient space for a restaurant or bar. We are always looking for ways to improve with the discounts we offer at nearby restaurants and will forward your comments to the team. Thanks again for staying with us!

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Cristian op 22 feb 2024
Thank you for taking the time out of your day to leave your rating. We are grateful that you enjoyed your stay.

10/10 – Uitstekend

Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, great location and overall enjoyable experience.
3 nachten verbleven in februari 2024
Reactie van Cristian op 11 feb 2024
Thank you for your kind review! We appreciate the feedback and are glad to hear you had a great experience and stay. We wish you safe travels and hope to have you again if you ever find yourself back in Santa Monica!

10/10 – Uitstekend

Shelby

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel!
1 nacht verbleven in februari 2024
Reactie van Cristian op 20 feb 2024
Thank you for the amazing review! We are glad you enjoyed your stay. Kept it short and sweet but we appreciate all feedback. Thanks again!

10/10 – Uitstekend

Noreen

1 nacht verbleven in januari 2024
Reactie van Cristian op 8 feb 2024
Thanks for the amazing rating! We are happy you enjoyed your stay and are proud to deliver a 5 star worthy service.

8/10 – Goed

Nancy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is in a great location. Close to the beach and shops. A bit pricey for wintertime but the location made it worth it. Shower was tricky too many dials and shower heads.
1 nacht verbleven in januari 2024
Reactie van Cristian op 1 feb 2024
Thank you for your feedback, we are happy you were able to take advantage of our location. I apologize about the tricky shower.

10/10 – Uitstekend

HAGAR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it
Lovely hotel with lovely staff close to the Santa Monica pier beach
14 nachten verbleven in januari 2024
Reactie van Cristian op 27 jan 2024
Thank you for your kind review! We appreciate the nice words and are glad our staff played a role in your experience.

2/10 – Ontzettend slecht

Amal

Reisde met familie
Negatief: Voorzieningen
The noise we bothered caused by people from the room next to us and poor managing this issue by the staff.
1 nacht verbleven in januari 2024
Reactie van Cristian op 1 feb 2024
Thank you for your feedback and we apologize for the inconvenience you experienced during your stay. We will go over this incident with our staff to improve on responding to issues.

10/10 – Uitstekend

Lindsey

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Theresa op 19 jan 2024
Thank you so much for your kind review. We appreciate you choosing to stay us and look forward to seeing you again.

8/10 – Goed

LEANDRO

4 nachten verbleven in januari 2024
Reactie van Cristian op 8 feb 2024
Thank you for your review! We are glad you enjoyed your stay and wish to see you again in the future.

6/10 – Redelijk

Junji

Reisde met familie
Positief: Voorzieningen
3 nachten verbleven in januari 2024
Reactie van Theresa op 19 jan 2024
Thank you so much for your review. We hope you will choose to stay with us again so we can improve on items that were of concern to you. We do appreciate you choosing to stay us.

8/10 – Goed

Heather

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were incredible. We got a complimentary upgrade to an ocean view room and a delivered care package with a hand written card welcoming our family to the hotel, what a nice touch. Would have liked to have microwave in the room, extra blankets in the closer, and a parking option other than valet.
1 nacht verbleven in januari 2024
Reactie van Theresa op 19 jan 2024
Thank you so much for your review. We appreciate your Feedback. And thank you again for choosing to stay us. We hope to see you again in the future.

10/10 – Uitstekend

Breea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Theresa op 19 jan 2024
Thank you so much for your review. We appreciate you choosing to stay us and look forward to seeing you again.

8/10 – Goed

Oliver

4 nachten verbleven in december 2023
Reactie van Theresa op 19 jan 2024
Thank you for your review. We appreciate you choosing to stay with us and we look forward to seeing you again.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Comfort kamer
Family trip (two rooms, two nights)
This hotel had a cice ocean view, perfect location, and good cleaning staff, but we have some complaints. We couldn't get adjacent rooms. One of the rooms we rented had a lot of noise from downstairs late at night. The valet parking people are unfriendly and/or unavailable. The parking was quadruple charged incorrectly which we had to correct at checkout. The parking area was very small so we couldn't turn around or maneuver properly. The shower head not comfortable. Also the water temperature was impossible to control. It as always too hot or too cold.
2 nachten verbleven in december 2023
Reactie van Theresa op 19 jan 2024
Hello and thank you for your review. We do sincerely apologize for any inconvenience or any information about our hotel that was not provided to you.We do hope you choose to stay with us again and give us another chance.

4/10 – Matig

Heather

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A hot shower is a no-go. It's nice and warm, then turns freezing cold for a solid 90 seconds. Miserable experience after a long drive and day of travel. My 17-year-old daughter just found nose buggars on her comforter, so we are now in one double bed. Not sure that I'll trust Expedia again. Sad.
1 nacht verbleven in december 2023
Reactie van Theresa op 19 jan 2024
Hello and thank you for your review. We do apologize for any inconvenience you had while staying with us. We hope you give us another chance to correct any wrongs that may have occurred.

10/10 – Uitstekend

Lewis R

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Cristian op 8 feb 2024
Thank you for the 5 out of 5 review! We are glad you enjoyed your stay and wish you safe travels.

8/10 – Goed

Sandra

1 nacht verbleven in december 2023
Reactie van Theresa op 19 jan 2024
Thank you for your review. We appreciate you choosing to stay with us and we look forward to seeing you again.

10/10 – Uitstekend

Kentaro

1 nacht verbleven in december 2023
Reactie van Theresa op 19 jan 2024
Hello and thank you for your kind review. We look forward to serving you again and being your hotel of choice while staying in Santa Monica.

10/10 – Uitstekend

Manon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Theresa op 19 jan 2024
Hello and thank you for your kind review. We look forward to serving you again and being your hotel of choice while staying in Santa Monica.

2/10 – Ontzettend slecht

Thomas

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
This hotel does not meet the quality-price standard. You can hear everything that happens in the other rooms. The smell of marijuana is unbearable in the corridors, excessive price of parking. The location is very good until you receive the taxes for each day you stay at this hotel.
2 nachten verbleven in december 2023
Reactie van Theresa op 19 jan 2024
Hello and thank you for your review. We do apologize for any inconvenience you had while staying with us. We hope you give us another chance to correct any wrongs that may have occurred.