2/10 – Ontzettend slecht
Zoe
Reisde met een groep
30 sep 2025
Negatief: Personeel en service, voorzieningen
Where are the balconies and patios? Only in the pictures did I see them... If they were not on the beach, I am sure the reviews would be different. I booked the family suite via Expedia and upon arrival was charged fees not listed in the confirmation, and was fooled by the pictures and accomdations as what was suppose to be two queen beds and bunk beds, plus a sep sitting area is actually one queen bed within 1ft of bunk beds and a sofa that turns into a queen.... eliminating both the 2nd queen bed and seperate sitting area. I am not sure where these balconies or patios are but they aren't visable anywhere apart from the photos. I went to the front desk to show that what was booked did not match the room provided and if there was anything larger available...not only did they tell me that there was nothing else avail, but upon looking up availability on MY own phone I saw that they did have another room and I had to show the front desk to prove that there was.We were able to move into a "double family room with partial ocean view"....partial ocean view is a joke considering that you have to walk outside to see the ocean. The staff was not friendly nor helpful considering they clearly wanted nothing more than to end their shift and not provide any service upon arrival. Expedia and the actual hotel website do not match and I am very unhappy with the entire experience.
Zoe
1 nacht verbleven in september 2025
