Terras

Beoordelingen van The Live Hotel

3 out of 5
The Live Hotel
1901 W Olympic Blvd, Los Angeles, CA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 356 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 247 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 112 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 122 van 1002 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

6,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Antonio

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Rooms need a new carpet
3 nachten verbleven in april 2024
Reactie van THE LIVE HOTEL op 4 mei 2024
Thank you so much for taking the time to write a review for us. You may be sure that we will use your evaluation as a starting point for any improvements we can make to the hotel. While we strive to provide our guests with the greatest experience possible, we acknowledge that there are still areas in which we might do better. Every time you choose to stay with us, we promise to go above and beyond your expectations because we value your steadfast support. Hope to see you soon again!

6/10 – Redelijk

Kanthy

Positief: Personeel en service
3 nachten verbleven in april 2024
Reactie van THE LIVE HOTEL op 27 apr 2024
Greetings, Guest. We would be very grateful if you could tell us more about your experience and how it affected the rating you gave us. At the Live Hotel, we constantly do everything we can to give each visitor the greatest possible experience, but we also recognize that there is always room for improvement. Your three stars are one indication that there is still room for growth. Rest assured that your rating will be given due attention. In order to provide you with a better experience, we hope to see you back at the property soon.

8/10 – Goed

Xiomara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean. The walls were paper thin and my neighbors were very loud. If the hotel is not overbooked, they should space out the guests and the rooms.
4 nachten verbleven in april 2024
Reactie van THE LIVE HOTEL op 26 apr 2024
We greatly appreciate your effort in writing a review for us. Just seeing these kinds of reviews from our guests encourages us to keep striving for excellence. You can be confident that we will heavily apply the above-mentioned plan to provide our guests with a more tranquil experience. We make every effort to give our visitors the best experience we can, but there are some things that could be beyond our control. We value your unwavering support and pledge to go above and beyond your expectations each and every time you choose to stay with us.

10/10 – Uitstekend

Zachery

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did think that place was nice enough around the area and was less chaotic. Parking was horrible especially the garage.
2 nachten verbleven in april 2024
Reactie van The Live Hotel - VINCE op 22 apr 2024
Dear Zachery,Good morning. We trust that all is going wonderfully for you.Thank you very much for providing us a with great review score. Your feedback is very valuable to us. The establishment and its management team will look into your comment regarding the parking and make ways to improve this to ensure a better experience for you and other guests in the future.Should you have any other concerns, Please do not hesitate to get in touch with us, we are always happy to assist in any way possible.Again, thank you for your time and support.Kind Regards,

8/10 – Goed

Marcus

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Schöne, saubere Zimmer. Das Staples Center ist fussläufig zu erreichen.
3 nachten verbleven in april 2024
Reactie van THE LIVE HOTEL op 17 apr 2024
Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns zu hören, dass Ihnen unsere schönen und sauberen Zimmer sowie unsere günstige Lage in fußläufiger Entfernung zum Staples Center gefallen haben. Wir freuen uns über Ihr Feedback und hoffen, Sie zu einem weiteren angenehmen Aufenthalt bei uns begrüßen zu dürfen, wann immer Ihre Reise Sie wieder in die Region führt.Herzliche Grüße,Das Live-Hotel

10/10 – Uitstekend

Sandra

4 nachten verbleven in april 2024

8/10 – Goed

Emily

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location if visiting Crypto arena, 15 minute walk. Stayed with kids and found it clean and quiet. It’s downtown so some homeless people around but no more than any other major city. Breakfast was ordinary so we ate elsewhere but would stay again if we head back to Crypto.
2 nachten verbleven in april 2024
Reactie van THE LIVE HOTEL op 14 apr 2024
We sincerely appreciate the time you took to write a review for us. We are happy that we were able to achieve one of our objectives, which was to ensure your comfort while here. We will keep working to provide better service so that we can provide you with an even better experience when you return. Hopefully, we can see you again soon!

10/10 – Uitstekend

Nicholas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Good
1 nacht verbleven in maart 2024
Reactie van Vince - The Live Hotel op 13 apr 2024
Dear Guest,Thank you very much for choosing The Live Hotel as you accommodation for your most recent trip to Los Angeles CA. We are honored to have received such a high score and review for your experience. Thank you very much.If there may be anything else you would like to add as part of your feedback, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future. Have a blessed day and Kind Regards,

10/10 – Uitstekend

Carmen cristel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Vince - The Live Hotel op 13 apr 2024
Dear Guest,Thank you for choosing The Live Hotel as your accommodation during your trip.We are very please and excited to receive such an amazing review from you for your stay. Should there be any concerns that you would like to address and add on to your review, please do not hesitate to get in touch with us.We will ensure to continue working on our services to provide the same amazing experience you had, if not more.Again, we thank you for your support and we look forward to welcoming you once again in the future.

8/10 – Goed

Sungwook

Positief: Netheid, personeel en service
The heater noise was serious. My room seemed to be just above the heating room, but when I asked to turn it off, the staff managed well and solved the issue.
2 nachten verbleven in april 2024
Reactie van THE LIVE HOTEL op 12 apr 2024
Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements.We can’t wait to welcome you back and provide you with an even better experience next time.

6/10 – Redelijk

Ana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van THE LIVE HOTEL op 4 apr 2024
Dear Guest, Your rating is noted with utmost importance. We strive to provide our guests with the best possible experience. Your three-star rating indicates that we may have been lacking in some areas, and we are committed to improve our services. We hope to serve you better in the future. Excelling in experiences, The Live Hotel Team

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay was really nice. It was really easy to find and it was in a convenient part of la. I would stay here again
1 nacht verbleven in maart 2024
Reactie van Ayn op 2 apr 2024
Dear Guest,It is truly gratifying to read your positive comments. We are delighted to know that you found our location convenient and the overall stay enjoyable at The Live Hotel. Your kind words encourage us to continue offering our guests the best of our hospitality.We look forward to the opportunity of welcoming you back in the future.Embracing hospitality,Ayn, Team The Live Hotel

10/10 – Uitstekend

Oscar

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff where helpful and polite, the sheets and bed where clean also the cleaning crew left the place organize and good. The only bad side it’s just some homeless outside but other than that it’s a good place to stay.
3 nachten verbleven in maart 2024
Reactie van Ayn op 2 apr 2024
Dear Guest,It's heartening to hear that you found our staff helpful and our rooms clean and well-organized. These are aspects we pay special attention to, as we strive to provide a comfortable and welcoming environment for our guests.We take note of your concern about the surroundings of our hotel. While it's beyond our immediate control, we understand how it can impact the overall experience. We value your feedback as it helps us in our continuous pursuit of creating an ideal stay experience.Embracing hospitality,Ayn, Team The Live Hotel

10/10 – Uitstekend

Gabriel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was pleased by how spacious and clean our room was. The staff was also very welcoming and attentive. Thank you for making our stay pleasant.
1 nacht verbleven in maart 2024
Reactie van The Live Hotel op 31 mrt 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

8/10 – Goed

Rebecca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was super clean, comfy, and the space on the second floor was lovely. My only complaint is we didn’t have hot water! The shower only got cool or barely luke warm at best. That wasn’t fun after coming back from a long night out. Other than that, loved it.
1 nacht verbleven in maart 2024
Reactie van The Live Hotel op 31 mrt 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

2/10 – Ontzettend slecht

Jose

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So noised at night, so dirty hair evewhere so nasty
1 nacht verbleven in maart 2024
Reactie van The Live Hotel op 31 mrt 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is invaluable, and we will address this issue internally to ensure it doesn't happen again in the future.

8/10 – Goed

Roberto

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Hotel , even is been remodeling, the room it was very nice, the hallway still need same work. Overall good place to stay, I will definitely stay over again
1 nacht verbleven in maart 2024
Reactie van The Live Hotel op 28 mrt 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

10/10 – Uitstekend

Angeles

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The live hotel was a great option for the weekend it was near a venue we visited for the day .
1 nacht verbleven in december 2023
Reactie van The Live Hotel op 28 mrt 2024
We're pleased to know that your experience with us was a good one.Thank you for your good feedback.We look forward to welcoming you back to The Love Hotel.

6/10 – Redelijk

Karina

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room were spacious and clean. The hotel property was outdated and elevator was dirty. The breakfast was not great. It was about 5 minutes from stadium.
2 nachten verbleven in maart 2024
Reactie van The Live Hotel op 27 mrt 2024
Appreciate the good review that you gave us. Rest assured that the constructive criticism that you've provided will be taken seriously so we can further improve the stay of our guests. Hope to see you soon, again!

8/10 – Goed

Marinel

Positief: Personeel en service
4 nachten verbleven in maart 2024
Reactie van Maria L. Guest Services op 25 mrt 2024
Dear Marinel,We're delighted to hear that you had a overall satisfactory experience! Providing memorable stays is our mission, and we're thrilled that you enjoyed your time with us. Your satisfaction is our priority, and we appreciate your feedback. We look forward to the opportunity to host you again and create even more wonderful memories.

10/10 – Uitstekend

karlo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Maria L. Guest Services op 25 mrt 2024
Dear Karlo,We're thrilled to hear that you found our hotel excellent! Providing exceptional experiences is our top priority, and we're delighted that you enjoyed your stay. Your positive feedback means the world to us, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!

8/10 – Goed

Maricela

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It s a nice place to stay for a few nights but disappointed with our room not being cleaned. We stayed there for two nights and no room service.
2 nachten verbleven in maart 2024
Reactie van Maria L. Guest Services op 22 mrt 2024
First of all, thank you for the good review! We really appreciate your feedback. And we apologize for the inconvenience you experienced during your stay. Ensuring cleanliness and prompt service is a top priority for us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to prevent recurrence.Thank you for bringing this matter to our attention.

10/10 – Uitstekend

RAFAEL

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Maria L. Guest Services. op 18 mrt 2024
We're thrilled you enjoyed your stay! Your satisfaction means everything to us.We can't wait to welcome you back soon!

10/10 – Uitstekend

Andreas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Neu renoviertes Hotel. Personal ist freundlich und zuverlässig. Crypto.com-Arena ist fußläufig erreichbar.
3 nachten verbleven in maart 2024
Reactie van Maria L. op 15 mrt 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our newly renovated hotel and found our staff to be friendly and reliable. It's great to know that our convenient location near Crypto.com Arena added to your experience. We hope to welcome you back again soon for another enjoyable stay!

10/10 – Uitstekend

Silvia

1 nacht verbleven in maart 2024
Reactie van THE LIVE HOTEL op 5 apr 2024
Thank you so much for this 5-star review. We really appreciate you being our guest and helping to share the word about us. We take pride in knowing that our guests are happy with their experience in our hotel. Hoping to see you soon again at the property.

2/10 – Ontzettend slecht

Dinh, San Francisco

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After check in, the guy at front desk gave me the key room that someone was already in the room. Went back to lobby and told the guy. He didn't believe me that there were people inside the room. He went up to try the key and he realized that the room is taken. He told us to wait for him upstairs he will give us another room. We could hear him from downstairs helping 2 guests get water and another guests for Doordash. He completely forgot about us. We waited for half an hour didn't see him so I went downstairs to look for him. Very lousy worker The air conditioning is super loud. Shower stall is dirty. Toilet is dirty and someone forgot to flush it Don't recommend this hotel to anyone
1 nacht verbleven in maart 2024
Reactie van Maria L. Guest Services. op 15 mrt 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. We deeply regret the lapse in service you encountered with our front desk staff. Your feedback is invaluable, and we will address this issue internally to ensure it doesn't happen again in the future.Regarding the cleanliness issues, we take cleanliness very seriously, and we will investigate these matters and take immediate action to rectify them.We understand your disappointment, and we're truly sorry that we didn't meet your expectations. We appreciate your feedback, as it helps us improve our service and facilities for all our guests. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out to us directly.

10/10 – Uitstekend

Emmanuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was all good
4 nachten verbleven in maart 2024
Reactie van Maria L. Guest Services. op 15 mrt 2024
We're glad to hear that everything met your expectations! We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay soon!

2/10 – Ontzettend slecht

Marieta

4 nachten verbleven in maart 2024
Reactie van The Live Hotel op 3 apr 2024
Dear Guest,We're truly sorry to learn about your recent experience with us. It is our aim to offer exceptional service to all our guests, and it appears we did not achieve that during your stay. We appreciate your valuable feedback as it helps us identify the areas where we can improve. Please be assured that we are committed to providing a superior guest experience.Once again, we deeply regret any inconvenience and hope to have another opportunity to better serve you in the future.Warmest Regards,The Live Hotel

10/10 – Uitstekend

Marco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Maria L. Guest Services. op 15 mrt 2024
Thank you for sharing perfect score! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. We look forward to welcoming you back for another great stay in the future!

10/10 – Uitstekend

??

3 nachten verbleven in maart 2024
Reactie van Ayn op 1 apr 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

6/10 – Redelijk

Frank

2 nachten verbleven in maart 2024
Reactie van Ayn op 1 apr 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

8/10 – Goed

Vael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean and staff were friendly.
1 nacht verbleven in maart 2024
Reactie van The Live Hotel op 12 mrt 2024
Dear Vael,Thank you for your positive feedback!  We're glad to hear that you found your room clean and our staff friendly during your stay.  Providing a comfortable and welcoming environment for our guests is important to us, and we're delighted that we could meet your expectations.  Your satisfaction is our priority, and we appreciate your kind words.  We hope to welcome you back for another enjoyable stay in the future!Thank You,The Live Hotel

4/10 – Matig

Mitchell

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was barely engaging…. Heater did not work. Second lock on the door didn’t work. Breakfast seemed decent I did not partake
1 nacht verbleven in maart 2024
Reactie van The Live Hotel op 12 mrt 2024
Dear Mitchell,We're sorry to hear about your disappointing experience during your stay.  Providing excellent service and ensuring our guests' comfort is our priority, and we apologize if our staff did not meet your expectations.  Additionally, we apologize for the issues you encountered with the heater and the door lock.  Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made.  We're glad to hear that the breakfast seemed decent, although we regret that you didn't have the opportunity to partake.  We appreciate your understanding and hope to have the opportunity to make it right during your next visit.Thank You,The Live Hotel

8/10 – Goed

Carolyn

Reisde met familie
Clean, no nonsense place to stay. Delivered what was expected. No frills, but that was fine for our stay and needs. Just as other reviewers mentioned, the walls and door are paper-thin so you can hear everything, even some street activity. We slept fine though doors, some music and a little late night return of a family upstairs woke us.
2 nachten verbleven in februari 2024
Reactie van The Live Hotel op 11 mrt 2024
Dear Carolyn,We're glad to hear that you found our place clean and no-nonsense, delivering exactly what you expected.  Your satisfaction is important to us, and we're pleased that our straightforward approach met your needs.  We apologize for any inconvenience caused by noise from neighboring rooms and street activity.  Your feedback is valuable, and we'll look into ways to minimize sound disturbance for our guests' comfort.  We appreciate your understanding and hope to have the opportunity to welcome you back for another comfortable stay in the future.  Thank you for choosing us for your accommodation needs!Thank You,The Live Hotel

8/10 – Goed

Esdras

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked it , the only thing I wish would had been better would be the beds they were not comfortable a bet hard for me ,overall good
1 nacht verbleven in maart 2024
Reactie van The Live Hotel op 7 mrt 2024
Dear Esdras,We're glad to hear that you overall enjoyed your stay with us!  Your comfort is important to us, and we apologize if the beds didn't meet your expectations.  We appreciate your feedback and will consider it as we strive to improve our accommodations for future guests.  If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.  Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Thank You,The Live Hotel

10/10 – Uitstekend

Brenda, Los Angeles

Positief: Voorzieningen
Love this small property
1 nacht verbleven in maart 2024
Reactie van Ayn op 5 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Nicole

Reisde met partner
Rooms were nice and Clean, no noise , perfect for a getaway
1 nacht verbleven in maart 2024
Reactie van Ayn op 5 mrt 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Anthony

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I didn't like paying for parking but understood why. I didn't like the area because it was hard to find without take a few looks. I like my room being cleaned every time.
3 nachten verbleven in februari 2024
Reactie van The Live Hotel op 5 mrt 2024
Dear Anthony,Thank you for sharing your feedback with us.  We understand your concerns about paying for parking and apologize for any inconvenience it may have caused.  Regarding the area, we apologize for any difficulty you experienced in finding the hotel.  We will consider your feedback and look for ways to improve the visibility and accessibility of our location.  Additionally, we apologize if our housekeeping service did not meet your expectations.  Your satisfaction is important to us, and we will strive to make improvements based on your feedback.  We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Thank You,The Live Hotel

10/10 – Uitstekend

Song, Los Angeles

1 nacht verbleven in februari 2024
Reactie van Maria L. Guest Services op 25 mrt 2024
Dear Song, Thank you for the glowing rating of 5! We're thrilled to have met or even surpassed your expectations. Your satisfaction is our top priority, and we're committed to consistently providing outstanding experiences. Your feedback inspires us to continue delivering excellence, and we can't wait to welcome you back for another fantastic stay.

10/10 – Uitstekend

Lisa Marie

1 nacht verbleven in februari 2024
Reactie van Maria L. Guest Services op 25 mrt 2024
Dear Lisa,Thank you for the perfect score! We're delighted to hear that you found our hotel great. Providing exceptional service and comfort is our goal, and your satisfaction is our greatest reward. We appreciate your support and look forward to welcoming you back for another fantastic experience.

8/10 – Goed

Denis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van The Live Hotel op 5 mrt 2024
Dear Denis,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,The Live Hotel

8/10 – Goed

Frédéric

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van The Live Hotel op 5 mrt 2024
Dear Guest,Thank you for taking the time to leave us a rating.   We can't wait to have you back for another visit soon!Thank You,The Live Hotel

6/10 – Redelijk

Patrick

Ye
2 nachten verbleven in januari 2024
Reactie van The Live Hotel op 28 feb 2024
Dear Patrick,Thank you for rating your stay at  The Live Hotel.  We are glad to learn that your stay at our The Live Hotel Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Sincerely,The Live Hotel

10/10 – Uitstekend

Frederick Alexander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is really helpful and accommodating
3 nachten verbleven in februari 2024
Reactie van The Live Hotel op 27 feb 2024
Dear Frederick,Thank you for your feedback!  We're thrilled to hear that you found our staff to be helpful.  Providing excellent service to our guests is a top priority for us, and we're glad we could meet your expectations.  If there's anything else we can assist you with during your stay or if you have any special requests, please don't hesitate to let us know.  We appreciate your kind words and look forward to welcoming you back again soon!Thank You,The Live Hotel

2/10 – Ontzettend slecht

jillian

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van The Live Hotel op 27 feb 2024
Dear Jillian,Thank you for the review.  We apologize for any inconvenience you faced while staying at our hotel.  We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting The Live Hotel.Sincerely,The Live Hotel

10/10 – Uitstekend

Simon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in februari 2024
Reactie van The Live Hotel op 23 feb 2024
Dear Simon,We appreciate your kind words!  It's wonderful to hear that you found our establishment nice and clean.  We strive to provide a comfortable and welcoming environment for our guests.  If there's anything else you enjoyed or anything we can improve upon, please let us know.  We hope to host you again in the future for another pleasant stay! Thank You,The Live Hotel

8/10 – Goed

OhAlex

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo limpio y ordenado Lo malo que pondría es que no tiene nada de agua para beber en la habitación
1 nacht verbleven in februari 2024
Reactie van The Live Hotel op 22 feb 2024
Dear Alex,Thank you for your feedback!  We're glad to hear that you found everything clean and tidy during your stay.  We apologize for the inconvenience regarding the lack of drinking water in your room.  Your feedback is valuable to us, and we will consider it as we strive to improve our guest experience.  We appreciate your suggestion and hope to have the opportunity to welcome you back for another enjoyable stay in the future.  Thank you for choosing to stay with us!Thank You,The Live Hotel

4/10 – Matig

Tasha

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff seemed annoyed to help. Building is pretty run down and the elevator was last inspected in 2019. Not sure if they forgot to post the new certification or if it is expired. The hotel is grimey and outdated.
1 nacht verbleven in februari 2024
Reactie van The Live Hotel op 20 feb 2024
Dear Tasha,We appreciate you taking the time to share your experience with us.  Please accept our sincerest apologies for any inconvenience you encountered during your stay.  Providing exceptional service is our top priority, and we regret if our staff did not meet your expectations.  We take maintenance and safety seriously, and we will promptly address the elevator inspection and any necessary updates to ensure compliance.  Your feedback regarding the condition of our facilities is invaluable, and we will work diligently to improve and modernize our property.  We hope to have the opportunity to welcome you back in the future for a more satisfying stay.Sincerely,The Live Hotel

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Súper limpio y tranquilo! Los cuartos muy modernos y bonitos. Olia muy rico el cuarto y la atención fue súper buena muy amables
1 nacht verbleven in februari 2024
Reactie van The Live Hotel op 21 feb 2024
Dear Sandra,Thank you for your wonderful feedback!  We're thrilled to hear that you had a fantastic experience at our hotel.  We take great pride in providing clean, modern, and beautiful rooms for our guests, and we're delighted that you found them to your liking.  We're also glad that you enjoyed the delicious smell in the room and that our service was top-notch and friendly.  Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.  Thank you for choosing to stay with us!Thank You,The Live Hotel

6/10 – Redelijk

Desiree

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
Walls are pretty thin. Lots of homeless camps around if you are walking outside.
1 nacht verbleven in februari 2024
Reactie van The Live Hotel op 20 feb 2024
Dear Desiree,Thank you for sharing your feedback.  We apologize for any inconvenience caused by the thin walls.  We continuously strive to improve our guests' comfort and will consider your comments for future enhancements.  Regarding the surrounding area, we prioritize our guests' safety and work closely with local authorities to ensure a secure environment.  We appreciate your patronage and hope to have the opportunity to host you again, providing a more enjoyable experience.Sincerely,The Live Hotel